Mirage Limousine

I booked a man party bus for a business event that I had on Oct 29th I not only booked this bus months in advance, but I also called to check in and update directions etcMy whole business venture here was planned around the expensive tour busThe day of the event was awfulWe waited minutes for the bus to arrive, I tried calling the driver several times with no answerI then called Kevin at the office and he stated the bus was broken and that they would comp us a new shuttle However minutes later me and my guests were still waiting outside with food,drinks, and people meltingAfter the hours the Mirage limo offered for them to call another company and me just pay their fee tooWOWWhat a jokeNeedless to say Mirage Limo never fixed this and we did even get to get on a busIt ruined my whole event and I spent 2K on itThey made me look unprofessional and stupidI will never do business with those people or company again Raul the driver could have at least answered the phone instead of leaving people standing around outside not know what is going on, 1K later and no BUS , GRRRR

This company is the worstKevin lied to us and then cheated us out of moneyWe hired them for a weddingWe were told the cost was $plus the wedding packageWhen we got the charge on our credit card it was much higher then quotedWhen we ask for a receipt of charges we were ignored Do not hire this company

I've rented a limo from Mirage several times over the past years and I am impressed EVERY time! The drivers always show up at least min early so the contract and payment stuff doesn't eat into my rental timeLove that the ice bins are full and they even include bottled water at no extra charge While the guy on the phone can be a bit direct when you speak to him, he always gives me the best price and the coolest vehicles! Highly recommend checking out the new stretch Cadillac with the extra back door -- very cool! This is the only limo company in phoenix I trustJust stop looking and call them!

These guys were awesome! I booked them for my birthday party and they went out of their way to make sure I had a memorable nightThe following year I rented a party bus for my graduation and I received the same stellar serviceI'll definitely use them again! :)

We used Mirage Limo Bus for our bridal partyWhat a wonderful experience it was! My husband and I also joined the limo bus after we took our picturesOur driver was absolutely amazing! He was so politeIt had been raining a little that day and he covered each bridesmaid and myself with an umbrella and was an absolute gentleman! Not to mention, the limo bus was gorgeous, spacious, and very clean! stars!!!!! Thank you Mirage Limo Bus!

This service hands down is the best I have ever usedI used Mirage Limousines on 11/24/to shuttle my guest from the [redacted] to [redacted] I was very impressed with [redacted] who I believe is the ownerThe process was very smooth and so simpleI booked the the shuttle bus for about hours, 545pm to 945pmI have had some pretty bad experiences in the past with other companies similar to this one I was already looking for this to be a below average service honestlyTo my surprise the driver was actually early and came looking for me to complete a little bit of paper before my guest got on the shuttle bushe was very well dressed, honestly that was refreshing to see and to top it his demeanor was very professional He was very well spoken and very funnyMost importantly he was really courteous and patientHe stayed in contact with me the entire time like I told him to, so that we could keep the shuttle pick ups and drop offs right on scheduleFor anyone who has never used this service I strongly recommend it and if I could rate this any higher it would be starsMirage Limousines is truly a diamond that I found in the rough

While renting a party bus from this business I called and spoke with the manager. When trying to book a party bus for 7 hours I was given a quote of 1134 which included 7 hours and a 20% tip. I declined to book the bus because it was over our budget. The manager at his time asked how much our budget was which was a 1000. He then stated we could meet in the middle and make it 1050. I gave him my information and email for the information. I called two days later to confirm because I had not received anything in writing. He again confirmed 7 hours 1050. The day of the event the contract that was given to me was not what we agreed upon he had decreased the hours to 6 which I told the drivers this was not correct. Not only did he not honor but was charged 175 more dollars higher than the original quote and they demanded this money from me to return to our destination. After doing research I found on several review sites the exact story by other victims (examples ***)

This company is the worst. We hired them for a sweet 16 birthday party bus and 2 adults were on board, we drove for about 30 minutes, stopped to let us (adults) off and within 1 minute ***, the drive (and owner or whatever he chooses to be) calls and says he found alcohol, end of trip, no refund, and was going to let 30 kids off at the end of the block. I told him there was no alcohol, I checked everyone and did not believe him, I told him not to drop kids off at corner, they are minors and I wanted to see alcohol. He finally agreed to bring bus back to origination point, as I pulled in after the bus, he was hurriedly pushing kids out, they were upset, he accused a girl of drinking and she asked that he call the police, she would take a breathalyzer test,since she is a non drinker. I asked to see the alcohol and he responded, "No I need it for evidence, I told him to wait, I would call police and instead he closed the door in my face and took off. When I finally got him on the phone all he said was, Did you sign the contract, Did you sign the contract? They have done this before, read reviews online, they are dishonest and scammers, at one time I checked reviews and there were pages of deleted reviews by Mirage indicating they did not fit into review guidelines. I am guessing they were negative. Do not hire this company.

Reply to canned answer and insinuating that I support underage drinking, Not at all The students were not drinking, they were accused of such with no evidence, it was a set upI asked for police to be called right then and there and your drivers took off Filing a police report? anyone can file one, doesn't mean guilty Your employees have ripping off people down to a science, but we will see you in court soon

Renting from Mirage Limousine was a very pleasant experienceThe owner helped me, and was such a pleasure to deal withEven though I was out of their service area he made my sons prom a memorable experienceFrom the pickup to the delivery I was assured he would be home safeI will definitely be using them again
***

I've attended a 40th birthday celebration over the weekendThe group and I used Mirage Limo as a service for their unique party busThe company is highly professional and amazing! Our experience was incredibly fulfilling with excitement and their service through out the night was exquisite!! The driver, the security guards and the bar assistance were very professional, well dressed, very nice, helpful, respectful and their patience with our intoxicated group was highly impressiveThe owner who is well-qualified, *** is very understanding when it comes to a celebrationI highly recommend Mirage Limo for any celebrations or service in any professional conferencesThey are good at what they do?! Thank you Mirage Limo!!

I've attended a birthday celebration over the weekendThe group and I used Mirage Limo as a service for their unique party busThe company is highly professional and amazing! Our experience was incredibly fulfilling with excitement and their service through out the night was exquisite!! The driver, the security guards and the bar assistance were very professional, well dressed, very nice, helpful, respectful and their patience with our intoxicated group was highly impressiveThe owner who is well-qualified, Kevin is very understanding when it comes to a celebrationKevin is helpful any way possible and well give you a great deal for any special occasionsI highly recommend Mirage LimoThey are professionals at what they do and well show you a fantastic fun time?! Thank you Mirage Limo!!

We used this (awful) company for our 9/2/wedding in Scottsdale, ArizonaThe average temp that day was well over degreesthe limo that arrived to pick up myself (bride), bridesmaids and mother's of bride and groomhad NO AIR CONDITIONING in 3/of the vehicle!!!! The only air system was located up by the driver and did not reach the rest of the passenger cabinThe ladies and I had just paid quite a bit of money having our hair and makeup done for the ceremonyand nowit was literallymelting off our facesand our hair sweating!!!!!! we thought this was baduntil the passenger shuttle we booked to take our guests from the hotel to the ceremony/reception had ABSOLUTELY NO AIR CONDITIONING whatsoever!!! I was positively humiliated finding this outthat my guests rode in a shuttle bus with no a/c in the Arizona heat to my wedding!!!!! But waitthere's morewhen I booked this awful company I purposely visited their showroom and hand picked the limo that would pick us up etcI made it VERY clear to the owner/manager that my mom is handicapped and cannot step up into a limo, slide across a seat etcthe vehicle I selected was the only one that would accommodate herAt the end of the evening of the wedding, I was told the limos/shuttles had arrivedonly to find outfrom the groomsmenthat the company had sent a stretched hummer!!!!!!!! My mom could not get into this vehicle, as this presented an ENORMOUS liability for Mirageshe has rheumatoid arthritis and has had hip surgeries in the past year, walks with a cane and has elbow replacements and a very weak shoulderthe company didn't seem to care though and ignored all of my concernsThe groomsmen, my dad, my new husband and restraint servers had to run around to find a way to create a stepping stool and lift my mom into this ridiculous looking stretched hummerWhen I called the company a few days after I let my anger and humiliation simmerthey couldn't have cared less...not even an apologyHad my mom fallen, gotten hurt getting into this vehicle, my passengers ill from the heatI could have sued this companyand become the ownerAgain, they didn't seem to care & refused to refund even a penny of their below sub par serviceDO NOT USE THIS COMPANY!!!!!!!

After searching for a limo company for over a week, I was pleasantly surprised to receive a quick quote via email from Mirage LimoOther companies gave me a song and dance about different pricing for different things, never giving me an answer to my questionsMirage Limo did no such thing I was told they were available for the date and time I wanted, plus the total cost in one easy stepThe night of the event I was thrilled when a beautiful limo pulled up in front of my house and a well dressed courteous driver stepped out of the driver's doorWe had an interesting night planned with many "to be determined" stopsThe driver listened carefully to our directions and never questioned any of the details we were telling him about our evening of funHe even joined in when we asked him to participate in some of the "challenges" we had plannedBy the end of the night I felt like our driver was part of our partyI have the business card from our driver in a special place and will be using Mirage Limo for all of my limo needs in the future

My wife and I used Mirage Limousines Rolls Royce Limo to take her parents out to dinner and a comedy showThe knew we were getting a limo and were both blown away when the Rolls Royce Limo showed upKevin our driver was great, he was able to get us to and pick us up from the front door of the restaurant and the arena downtownThe Limo was amazing, the driver was amazing, and the overall service was amazingWe will defiantly be using Mirage Limousines again

My business takes me to the Phoenix area at least several times each year and has done so for years runningI regularly entertain clients while in Phoenix and the groups can vary in size from to During my first visit, I was introduced to Mirage Limousine and have used them on nearly every visit ever since
Here's why
On my first visit I was tasked with arranging an outing for about members of our client's organization I had exactly zero experience with putting together an entertaining event and was worrying about the logistical complication of picking up groups of people from different offices at different times
A colleague recommended I talk to *** at Mirage Limo to arrange the transportationI called *** and laid out my challenge Not only did *** come up with the perfect vehicle solution, he basically designed the entire outing himself and somehow arranged to get us all into a sold-out event The whole outing unfolded without a hitch from start to finish and I looked like a hero
I've never experience customer care like this Needless to say, Mirage Limo earned my business that day and I've been using them ever sinceThe level of service *** and his drivers has provided over the years has never wavered
In fact, I just finished another client outing using Mirage limo and I'm only sorry it's taken me so long to put in the good word
Any BTW, they're number is: ***-***-***

I booked a 45 man party bus for a business event that I had on Oct 29th . I not only booked this bus 3 months in advance, but I also called to check in and update directions etc. My whole business venture here was planned around the expensive tour bus. The day of the event was awful. We waited 45 minutes for the bus to arrive, I tried calling the driver several times with no answer. I then called Kevin at the office and he stated the bus was broken and that they would comp us a new shuttle . However 20 minutes later me and my guests were still waiting outside with food,drinks, and people melting. After the 2 hours the Mirage limo offered for them to call another company and me just pay their fee too. WOW. What a joke. Needless to say . Mirage Limo never fixed this and we did even get to get on a bus. It ruined my whole event and I spent 2K on it. They made me look unprofessional and stupid. I will never do business with those people or company again. Raul the driver could have at least answered the phone instead of leaving 40 people standing around outside not know what is going on, 1K later and no BUS , GRRRR

Great service! Got a party bus for my birthday! I had the best time of my life! Will definitely use this service again!

I've rented a limo from Mirage several times over the past 7 years and I am impressed EVERY time! The drivers always show up at least 10 min early so the contract and payment stuff doesn't eat into my rental time. Love that the ice bins are full and they even include bottled water at no extra charge.

While the guy on the phone can be a bit direct when you speak to him, he always gives me the best price and the coolest vehicles! Highly recommend checking out the new stretch Cadillac with the extra back door -- very cool!

This is the only limo company in phoenix I trust. Just stop looking and call them!

I took my family out for a night on the town, we used Mirage Limo's and the service was amazing. The driver was on time, well mannered, explained all of the Do and Don't's of riding in the Limo. I scheduled the trip with the owner named [redacted], a very straight forward guy that knows and understands the Limo business. A very knowledgable business man.
I would recommend Mirage Limo's any day over the other guys. The service alone is well worth the trip. Thanks again Mirage Limo's and we'll be seeing you soon for another limo experience...
Signed,
A very satisfied customer.