Miramont Apartments

from: Miramont (Assistant Manager) to: "[email protected]" date: Mon, Oct 19, at 9:AMsubject: MiraMont Apartments - [redacted] - ID # [redacted] ,I apologize, I do not know what email you are referring to that states we would contact you (the resident) to set up the touch up paint or carpet cleaning servicesWe have never contacted residents to set up this service as it states on your renewal offer letter that was sign by you, “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service” Please see that signed document attachedThe portion I am referring to is highlighted in yellow.As stated in my previous response, no water damage to the carpet, padding, or subfloor was found when the carpet was accessed at move outWhen the leak occurred over a year ago, all water was immediately extracted and dried to prevent any damageAlso there was more damage to the carpet than just in the living roomI have attached a few picturesThere were blue and green stains in the hallwayThere was, what looked like blue gum stuck in the carpet, in the small bedroomAnd there were brown stains in the master bedroomAll of these stains were untreatable; therefore the carpet had to be replacedYou are only being charged a small portion of the cost, 17% to be exact.We are still unable to reverse any carpet replacement and touch up paint charges due to the condition they were left in at move outWe also do not agree to call it even with a zero balanceYour current balance due is $157.32.Brandie B***Assistant Property ManagerMiraMont Apartments

MiraMont Apartments Revdex.com Rebuttal Re: Case ID: [redacted] At MiraMont Apartments, it is our hope that every resident have an enjoyableexperience not only during their residency but also before they move in andafter they move-out Our staff, our company, and our ownership pride themselves on creating an exceptional customerservice experience for all guests and residents and strive to exceed allexpectationsOur business ethics and integrity are held to the higheststandard and our professional relationships and otherwise exemplary “word ofmouth” reputation is unmatched in this area in our industryIn response to the complaint filed against MiraMontApartments on September 30, we would like to state that the final utilitybill is accurate based in the terms set in the lease agreement signed by theresidents on August, Stated on page 1, paragraphis the “Metering/AllocationMethod Key, 8– Allocation based on a combination of square footage of yourdwelling unit and the number of persons residing in your dwelling unit” So thewater, sewer, and trash are not metered to each individual apartment but takenfrom the entire properties bill and split up based on the square footage ofeach apartment and the number of occupants living in each apartment Since it is not individually metered to eachapartment it is also not based on the whether the residents were physicallyliving in the apartment or notIf they have possession of the apartment (theyhave not turned in keys to management) then they are responsible to the water,sewer and trash utilitiesWe stop the utility charges once we receive keys tothat apartmentThis resident provided us keys to his apartment on September30, So the water, sewer and trash utilities were stopped on that day.Therefore he is responsible for the water, sewer, and trash through September30, Stated on page 1, paragraph 2, “If an allocation method isused, we or our billing company will calculate your allocated share of theutilities and services provided and all costs in accordance with state andlocal statutesUnder any allocation method, Resident may be paying for part ofthe utility usage in common areas or in other residential units as well as administrativefeesBoth Resident and Owner agree that using a calculation or allocationformula as a basis for estimating total utility consumption is fair andreasonable, while recognizing that the allocation method may or may notaccurately reflect actual total utility consumption for Resident.”Stated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling“Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usageThis bill must be paid at the time of move out or it will bededucted from your security deposit, as permitted by state lawBy signing the Utility and Services Addendum on August 1,the residents agreed to all of these termsIn no way are the residentsbeing charged more than previous months or and unethical amountIf they hadturned keys over to management earlier in the month we would have stopped allwater, sewer, and trash charges immediatelyBut since key were not turned overuntil the 30th of September they are responsible for the full monthof SeptemberWe are deeply saddened that someone is unsatisfied with ourcustomer service and business practicesWe strive to deliver the bestexperience and customer service possible to anyone and everyone we come incontact with Due to our policies andstaying in compliance with fair housing laws we are unable to adjust the finalutility billThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

In response to the issues listed in case # [redacted] :At MiraMont Apartments, it is our hope that every residenthave an enjoyable experience not only during their residency but also beforethey move in and after they move-outOur staff, our company, and our ownership pride themselves on creatingan exceptional customer service experience for all guests and residents andstrive to exceed all expectationsOur business ethics and integrity are heldto the highest standard and our professional relationships and otherwiseexemplary “word of mouth” reputation is unmatched in this area in our industry.First, the carpet in apartment [redacted] was not replaced due topast water damage as there was no water damage found after accessing thecarpet, padding and sub floor at move outWhen the washing machine over flowedin the above apartment in May of the water was extracted from the carpetand fans were placed in both apartments to help it dry quickly, leaving nowater damage to the carpetThe carpet was replaced due to the multiple untreatablestains found throughout the apartmentI have pictures of the carpet damage thatI can email to the past resident if they send me a requestThe past residents are not paying the fullcost of the carpet replacement ($15)They were only charged a pro-ratedamount ($167.58) based on the remaining life of the carpetMiraMont isactually covering 83% of the total cost of the carpet replacement and the pastresident is only being charged 17% of the costPlease also see the attachedcarpet invoice from Arbor Carpet for documentationSecond, the charge for painting was based on cost ofmaterials ($71.40) and the amount of time it took to complete the painting (2men, hours)We do not charge full cost of what it actually cost us torepaint as that would have been around $per hour for the labor and about $15per hour for the material making it a total due of $We took intoconsideration that the resident had lived here for almost years and there isnaturally going to be some wear and tearSome of what we found was morethan wear and tearI have pictures of the paint damage thatI can email to the past resident if they send me a requestAlso we did offer a free touch up paint at renewalIt stated on the renewal offer letter “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service”They renewed for two month terms and onemonth termSo that offer was only good for the month terms.However the residents of [redacted] never contacted us for any term to schedule that freetouch up paint and that is why they never received the servicePlease find theDiamond Vogel invoice for documentation of the the cost of the paint and onerenewal offer letter stating that they must contact us to receive the freetouch up paint service.Third, I went back and looked at the pictures of the drippans and as the resident said it does look like it was just some crumbs or dirton the drip pansI will reverse the $12, new drip pan chargeAlso I have noevidence of the oven being dirtier at move in than move out but I will reversethe $oven cleaning charge in good faithPlease see the utility bill issue discussed in case ID [redacted] .I have reversed the drip pan charge of $and the ovencleaning charge of $Please see the attached revised Move Out Statement thatwill also be mailed to the past residentsHowever, I am unable to refund $150or $back to the past residents and reverse the carpet replacement chargeand the painting chargeThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

MiraMont Apartments Revdex.com Rebuttal Re:? Case ID: [redacted] At MiraMont Apartments, it is our hope that every resident have an enjoyableexperience not only during their residency but also before they move in andafter they move-out.? Our staff, our company, and our ownership pride themselves on creating an exceptional customerservice experience for all guests and residents and strive to exceed allexpectationsOur business ethics and integrity are held to the higheststandard and our professional relationships and otherwise exemplary “word ofmouth” reputation is unmatched in this area in our industryIn response to the complaint filed against MiraMontApartments on September 30, we would like to state that the final utilitybill is accurate based in the terms set in the lease agreement signed by theresidents on August, Stated on page 1, paragraphis the “Metering/AllocationMethod Key, 8?" Allocation based on a combination of square footage of yourdwelling unit and the number of persons residing in your dwelling unit” So thewater, sewer, and trash are not metered to each individual apartment but takenfrom the entire properties bill and split up based on the square footage ofeach apartment and the number of occupants living in each apartment? Since it is not individually metered to eachapartment it is also not based on the whether the residents were physicallyliving in the apartment or notIf they have possession of the apartment (theyhave not turned in keys to management) then they are responsible to the water,sewer and trash utilitiesWe stop the utility charges once we receive keys tothat apartmentThis resident provided us keys to his apartment on September30, So the water, sewer and trash utilities were stopped on that day.Therefore he is responsible for the water, sewer, and trash through September30, Stated on page 1, paragraph 2, “If an allocation method isused, we or our billing company will calculate your allocated share of theutilities and services provided and all costs in accordance with state andlocal statutesUnder any allocation method, Resident may be paying for part ofthe utility usage in common areas or in other residential units as well as administrativefeesBoth Resident and Owner agree that using a calculation or allocationformula as a basis for estimating total utility consumption is fair andreasonable, while recognizing that the allocation method may or may notaccurately reflect actual total utility consumption for Resident.”Stated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling“Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usageThis bill must be paid at the time of move out or it will bededucted from your security deposit, as permitted by state lawBy signing the Utility and Services Addendum on August 1,the residents agreed to all of these termsIn no way are the residentsbeing charged more than previous months or and unethical amountIf they hadturned keys over to management earlier in the month we would have stopped allwater, sewer, and trash charges immediatelyBut since key were not turned overuntil the 30th of September they are responsible for the full monthof SeptemberWe are deeply saddened that someone is unsatisfied with ourcustomer service and business practicesWe strive to deliver the bestexperience and customer service possible to anyone and everyone we come incontact with.? Due to our policies andstaying in compliance with fair housing laws we are unable to adjust the finalutility billThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

Complaint: [redacted] I am rejecting this response because: I was upfront in the very beginning that I wasn't employed and said that I had hoped to become employed I listed possible employment and what I had hope to make in the future I should have been rejected when [redacted] looked over my application and a credit check should not have been done nor should the $taken from me to do the credit check since I did not have proof of employment on the application The income of $a year does not meet the income requirement to rent a Miramont Apartment It was explained to me by [redacted] that I had to have a certain credit score which I provided my score as of Janand references from my last two places I had lived but that is all I did not show the required proof of income to rent it except for SSDI income of $16, The last place I rented I had to put down the entire rent plus a damage deposit since I didn't meet the proof of income required I would like [redacted] to refund the credit check fee of $since it should not had gotten that far to have done a credit check and $to hold the apartment for me since I did not meet the requirements to rent a Miramont Apartment at any point with dealing with [redacted] and the Miramont staff to have been approved Miramont even had me as a member of their gym when I had only filled out their application in Decand had never joined as a member Regards, [redacted]

In response to the issues listed in case # [redacted] :At MiraMont Apartments, it is our hope that every residenthave an enjoyable experience not only during their residency but also beforethey move in and after they move-out.? Our staff, our company, and our ownership pride themselves on creatingan exceptional customer service experience for all guests and residents andstrive to exceed all expectationsOur business ethics and integrity are heldto the highest standard and our professional relationships and otherwiseexemplary “word of mouth” reputation is unmatched in this area in our industry.First, the carpet in apartment [redacted] was not replaced due topast water damage as there was no water damage found after accessing thecarpet, padding and sub floor at move outWhen the washing machine over flowedin the above apartment in May of the water was extracted from the carpetand fans were placed in both apartments to help it dry quickly, leaving nowater damage to the carpetThe carpet was replaced due to the multiple untreatablestains found throughout the apartmentI have pictures of the carpet damage thatI can email to the past resident if they send me a requestThe past residents are not paying the fullcost of the carpet replacement ($15)They were only charged a pro-ratedamount ($167.58) based on the remaining life of the carpetMiraMont isactually covering 83% of the total cost of the carpet replacement and the pastresident is only being charged 17% of the costPlease also see the attachedcarpet invoice from Arbor Carpet for documentationSecond, the charge for painting was based on cost ofmaterials ($71.40) and the amount of time it took to complete the painting (2men, hours)We do not charge full cost of what it actually cost us torepaint as that would have been around $per hour for the labor and about $15per hour for the material making it a total due of $We took intoconsideration that the resident had lived here for almost years and there isnaturally going to be some wear and tearSome of what we found was morethan wear and tear.? I have pictures of the paint damage thatI can email to the past resident if they send me a requestAlso we did offer a free touch up paint at renewalIt stated on the renewal offer letter “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service”They renewed for two month terms and onemonth termSo that offer was only good for the month terms.However the residents of [redacted] never contacted us for any term to schedule that freetouch up paint and that is why they never received the servicePlease find theDiamond Vogel invoice for documentation of the the cost of the paint and onerenewal offer letter stating that they must contact us to receive the freetouch up paint service.Third, I went back and looked at the pictures of the drippans and as the resident said it does look like it was just some crumbs or dirton the drip pansI will reverse the $12, new drip pan chargeAlso I have noevidence of the oven being dirtier at move in than move out but I will reversethe $oven cleaning charge in good faithPlease see the utility bill issue discussed in case ID [redacted] .I have reversed the drip pan charge of $and the ovencleaning charge of $Please see the attached revised Move Out Statement thatwill also be mailed to the past residentsHowever, I am unable to refund $150or $back to the past residents and reverse the carpet replacement chargeand the painting chargeThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

Complaint: [redacted] I am rejecting this response because: I sent an email a screen shot of the email that specifies you did not include the renewal incentives for us. You did not indicate the form in which we can take advantage of the painting of the wall. Regardless of the carpet stating there was no water damage the carpet in that area was torn, nails and the carpet guard was sticking out which cut up me feet, and the damage water did damage a lot of my wife's and my persona property. This was forward to your office, (I do have proof that your office does like to lose concerns that my wife and I have made). The carpet was in worst shape after the flooding then before. You have also have over charged us with the utilities. So you do have a history of over charging, missing important information that has happened to our family while living in your unit. While I understand that you will take out the Utilities from our charges I expect you to send over a check of $180.00, the left over amount of our security deposit. I do under stand that the living room had some stains on the carpet. But I have stated to your office because of the flood it ruined some of our property, most importantly it ruined expensive comforter and memory foam. Please see the attached screen shot of emails in which you confirm that fact that A) you never told us about the incentives because it was "forgotten" and B) you lost information about previous major issues (like a gas leak that [redacted] energy had to shut off). I also attached the image of the receipt left by [redacted] when they had to make the emergency visit to our apartment. Regards, [redacted]

Complaint: [redacted] I accept the reversal of the drip pans and oven cleaning but I am rejecting the carpet and walls because: It was mention in an email that MiraMont forgot to offer us the paint or carpet cleaningIn the email it never stated how to take advantage of thisIt was assumed that they would contact us in regards to what we would like and whenThey never didI claimed in the initial response that yes there was some stains in the living room that we would be be accounted forMy issue is that there was damaged still left by the flooding to the carpetThe only issues to the carpet was in the living room, in one area of the living roomIt's obvious that MiraMont will refuse to give us any portion of our security deposit backI will be willing to call it even just to get this over withThey won't owe us anything, and we will not owe them anything Regards, [redacted]

In response to the issues listed in case # ***:At MiraMont Apartments, it is our hope that every residenthave an enjoyable experience not only during their residency but also beforethey move in and after they move-out. Our staff, our company, and our ownership pride themselves on
creatingan exceptional customer service experience for all guests and residents andstrive to exceed all expectationsOur business ethics and integrity are heldto the highest standard and our professional relationships and otherwiseexemplary “word of mouth” reputation is unmatched in this area in our industry.First, the carpet in apartment *** was not replaced due topast water damage as there was no water damage found after accessing thecarpet, padding and sub floor at move outWhen the washing machine over flowedin the above apartment in May of the water was extracted from the carpetand fans were placed in both apartments to help it dry quickly, leaving nowater damage to the carpetThe carpet was replaced due to the multiple untreatablestains found throughout the apartmentI have pictures of the carpet damage thatI can email to the past resident if they send me a requestThe past residents are not paying the fullcost of the carpet replacement ($15)They were only charged a pro-ratedamount ($167.58) based on the remaining life of the carpetMiraMont isactually covering 83% of the total cost of the carpet replacement and the pastresident is only being charged 17% of the costPlease also see the attachedcarpet invoice from Arbor Carpet for documentationSecond, the charge for painting was based on cost ofmaterials ($71.40) and the amount of time it took to complete the painting (2men, hours)We do not charge full cost of what it actually cost us torepaint as that would have been around $per hour for the labor and about $15per hour for the material making it a total due of $We took intoconsideration that the resident had lived here for almost years and there isnaturally going to be some wear and tearSome of what we found was morethan wear and tear. I have pictures of the paint damage thatI can email to the past resident if they send me a requestAlso we did offer a free touch up paint at renewalIt stated on the renewal offer letter “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service”They renewed for two month terms and onemonth termSo that offer was only good for the month terms.However the residents of *** never contacted us for any term to schedule that freetouch up paint and that is why they never received the servicePlease find theDiamond Vogel invoice for documentation of the the cost of the paint and onerenewal offer letter stating that they must contact us to receive the freetouch up paint service.Third, I went back and looked at the pictures of the drippans and as the resident said it does look like it was just some crumbs or dirton the drip pansI will reverse the $12, new drip pan chargeAlso I have noevidence of the oven being dirtier at move in than move out but I will reversethe $oven cleaning charge in good faithPlease see the utility bill issue discussed in case ID ***.I have reversed the drip pan charge of $and the ovencleaning charge of $Please see the attached revised Move Out Statement thatwill also be mailed to the past residentsHowever, I am unable to refund $150or $back to the past residents and reverse the carpet replacement chargeand the painting chargeThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

Complaint: ***,I understand why you would think the bill should be lowersince you only occupied the apartment 1/of the month and the month is one dayshorter than AugustHowever that is not how the billing process worksI wantto clarify that the bill is not based on your building alone; it is based onthe entire propertyThat includes apartment buildings with units, theclubhouse, pool area, sprinklers, etcYou alone being out of your apartmentfor 2/3’s of one month does not make enough of a dent in all the water, sewerand trash usage to bring yours or anyone else’s bill downAlso at the same timeyou were not physically occupying the apartment we had apartments that weremoved in to making the utility usage increaseI did have ConService create thefinal bill and the September usage is lower than the August usageThe Augustusage is listed as $and the September usage is listed as $Thefirst bill that was given to you was an estimate and it was dated for the 1stof October because that was your scheduled move out date and lease end dateIdid have that changed since you turned in your keys on the 30th of September.If you had turned in your keys on the 10th of September your utilitycharges would have stopped that day, however we did not receive your keys untilthe 30th of SeptemberBecause you still had possession of the apartmentyou are responsible for your share of the utilities through the 30thof September whether you physically occupied the apartment or notPlease see thebelow clauses from your lease agreement, Utility and Services AddendumStated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling“Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usageThis bill must be paid at the time of move out or it willbe deducted from your security deposit, as permitted by state lawThe water, sewer and trash is always an estimate based on thesquare footage of your apartment and the number of occupants listed on thelease agreementIt is never an actual number because the apartments are notset up to monitor the exact amount of water and sewer you and your family useand we cannot monitor how much trash you produce and put in the common trashareasI understand that you disagree with the formula and processwe use to determine each apartments water, sewer and trash responsibilityI amsorry that I cannot change thatI still cannot modify your final utility billas it does reflect the amount of days you were in possession of the apartmentin SeptemberThank you,Brandie B***

Complaint: ***
I am rejecting this response because: I sent an email a screen shot of the email that specifies you did not include the renewal incentives for usYou did not indicate the form in which we can take advantage of the painting of the wall. Regardless of the carpet stating there was no water damage the carpet in that area was torn, nails and the carpet guard was sticking out which cut up me feet, and the damage water did damage a lot of my wife's and my persona propertyThis was forward to your office, (I do have proof that your office does like to lose concerns that my wife and I have made)The carpet was in worst shape after the flooding then before. You have also have over charged us with the utilitiesSo you do have a history of over charging, missing important information that has happened to our family while living in your unitWhile I understand that you will take out the Utilities from our charges I expect you to send over a check of $180.00, the left over amount of our security deposit. I do under stand that the living room had some stains on the carpetBut I have stated to your office because of the flood it ruined some of our property, most importantly it ruined expensive comforter and memory foam. Please see the attached screen shot of emails in which you confirm that fact that A) you never told us about the incentives because it was "forgotten" and B) you lost information about previous major issues (like a gas leak that *** energy had to shut off)I also attached the image of the receipt left by *** when they had to make the emergency visit to our apartment
Regards,
*** ***

Complaint: ***
N
I am rejecting this response because: I did not have the funds available to rent the apartment to begin with and I gave ***, the information I had which was all the assets I had which wouldn't give enough assets to cover the rent So Miramont shouldn't have even accepted my application and the $to process it since I wasn't employed at the time and it was clearly stated on the application that I was unemployed Not only should *** rejected the application at the time I was filling it out but before I even started the application since I did not have the income requirement and a simple question upfront would have rejected me in the beginning Miramont was not entitled then nor now of the $deposit nor the $holding fee since I never had the requirements to rent an apartment from Miramont in the very beginning and should never have been allowed to fill out an application
Sincerely,
*** ***

Complaint: ***
I accept the reversal of the drip pans and oven cleaning but I am rejecting the carpet and walls because: It was mention in an email that MiraMont forgot to offer us the paint or carpet cleaningIn the email it never stated how to take advantage of thisIt was assumed that they would contact us in regards to what we would like and whenThey never didI claimed in the initial response that yes there was some stains in the living room that we would be be accounted forMy issue is that there was damaged still left by the flooding to the carpetThe only issues to the carpet was in the living room, in one area of the living room. It's obvious that MiraMont will refuse to give us any portion of our security deposit backI will be willing to call it even just to get this over withThey won't owe us anything, and we will not owe them anything
Regards,
*** ***

MiraMont’s objective is to provide the best customer servicewhile assisting people with finding the best homeTo ensure we are providingthe best service we can, we always check the income information provided on therental application before we screen it for creditWe will never screen anapplication if the employment section does not show they will meet the incomerequirements without informing the prospective resident that the application maybe declined due to lack of incomeIf they still insist to be screened we willabsolutely do that for themIn this case we did check the income provided onthe application and there were three sources of income including one in theform of current employmentWith all three sources of income provided on therental application, the income requirements were metWe moved forward withscreening the application since we had the prospective resident’s signatureagreeing everything on the application was valid and true and they had paid theapplication fee to have it screenedWe had no reason to reject the application.Doing so would have violated fair housing lawIt is against fair housing torefuse someone to fill out an application to be screened for residency
Since there was no reason for us not to screenthe application and we were asked to do so by the prospective resident wecannot refund the application fee of $Also since the prospective resident’sapplication was approved and an apartment was held off the market for more thanhours then cancelled by the prospective resident, we cannot refund the $199holding deposit either

from: Miramont (Assistant Manager) to: "[email protected]" date: Mon, Oct 19, at 9:AMsubject: MiraMont Apartments - *** *** - ID # ***
***,I apologize, I do not know what email you are referring to that states we would contact you (the resident) to set up the touch up paint or carpet cleaning servicesWe have never contacted residents to set up this service as it states on your renewal offer letter that was sign by you, “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service” Please see that signed document attachedThe portion I am referring to is highlighted in yellow.As stated in my previous response, no water damage to the carpet, padding, or subfloor was found when the carpet was accessed at move outWhen the leak occurred over a year ago, all water was immediately extracted and dried to prevent any damageAlso there was more damage to the carpet than just in the living roomI have attached a few picturesThere were blue and green stains in the hallwayThere was, what looked like blue gum stuck in the carpet, in the small bedroomAnd there were brown stains in the master bedroomAll of these stains were untreatable; therefore the carpet had to be replacedYou are only being charged a small portion of the cost, 17% to be exact.We are still unable to reverse any carpet replacement and touch up paint charges due to the condition they were left in at move outWe also do not agree to call it even with a zero balanceYour current balance due is $Brandie B***Assistant Property ManagerMiraMont Apartments

Complaint: ***,I understand why you would think the bill should be lowersince you only occupied the apartment 1/of the month and the month is one dayshorter than AugustHowever that is not how the billing process worksI wantto clarify that the bill is not based on your building alone; it is based onthe entire propertyThat includes apartment buildings with units, theclubhouse, pool area, sprinklers, etcYou alone being out of your apartmentfor 2/3’s of one month does not make enough of a dent in all the water, sewerand trash usage to bring yours or anyone else’s bill downAlso at the same timeyou were not physically occupying the apartment we had apartments that weremoved in to making the utility usage increaseI did have ConService create thefinal bill and the September usage is lower than the August usageThe Augustusage is listed as $and the September usage is listed as $Thefirst bill that was given to you was an estimate and it was dated for the 1stof October because that was your scheduled move out date and lease end dateIdid have that changed since you turned in your keys on the 30th of September.If you had turned in your keys on the 10th of September your utilitycharges would have stopped that day, however we did not receive your keys untilthe 30th of SeptemberBecause you still had possession of the apartmentyou are responsible for your share of the utilities through the 30thof September whether you physically occupied the apartment or notPlease see thebelow clauses from your lease agreement, Utility and Services AddendumStated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling“Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usageThis bill must be paid at the time of move out or it willbe deducted from your security deposit, as permitted by state lawThe water, sewer and trash is always an estimate based on thesquare footage of your apartment and the number of occupants listed on thelease agreementIt is never an actual number because the apartments are notset up to monitor the exact amount of water and sewer you and your family useand we cannot monitor how much trash you produce and put in the common trashareasI understand that you disagree with the formula and processwe use to determine each apartments water, sewer and trash responsibilityI amsorry that I cannot change thatI still cannot modify your final utility billas it does reflect the amount of days you were in possession of the apartmentin SeptemberThank you,Brandie B***

Complaint: ***
I am rejecting this response because: You failed to read my complaintWhile I understand and accept that it's a shared utilities bill the apartment was empty for 2/of the month meaning for 2/of the month no utilities were being used generating a cheaper billSecondly August was days September is days and we exited early September 30th meaning no utilities on our end were usedWhile I will pay the utilities bill for September being charged Augusts rate is unfair, unethical, and unmoralSimply put due to lack of utilities being used for the majority of the month by until will make the utilities bill cheaperI would accept a dollar discount on the utilities bill for minus day and the fact that 2/3rd of the month the apartment was empty(knowing the 2/3rd will make the utilities cheaper for all other attendants of that building)Or I will wait until they finale utilities bill is created for the whole building and pay that price.I can get proof that we moved to out new residence on the 9/of SeptemberI also included the estimated bill in which it states it goes to 10/(when above they stated we were out of the system by 9/30) as well as being charged the exact same price for a month that has days that we were living in the apartments for the whole month.To be clear, I am not trying to get out of paying the Septembers utilitiesI find it unfair they want me to pay the same price I paid for when the building was filled with tenants, the month was longer, and we occupied the space using the utilities all month longAll I am asking is for the exact price since our apartment was empty not using any utilities for 2/3rds of the month and around 9:am on 9/we submitted our keys
Regards,
*** ***

from: Miramont (Assistant Manager) to: "[email protected]" date: Mon, Oct 19, at 9:AMsubject: MiraMont Apartments - *** *** - ID # ***,I apologize, I do not know what email you are referring to that states we would contact you (the resident) to set up the touch up paint or carpet cleaning servicesWe have never contacted residents to set up this service as it states on your renewal offer letter that was sign by you, “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service”? Please see that signed document attachedThe portion I am referring to is highlighted in yellow.As stated in my previous response, no water damage to the carpet, padding, or subfloor was found when the carpet was accessed at move outWhen the leak occurred over a year ago, all water was immediately extracted and dried to prevent any damageAlso there was more damage to the carpet than just in the living roomI have attached a few picturesThere were blue and green stains in the hallwayThere was, what looked like blue gum stuck in the carpet, in the small bedroomAnd there were brown stains in the master bedroomAll of these stains were untreatable; therefore the carpet had to be replacedYou are only being charged a small portion of the cost, 17% to be exact.We are still unable to reverse any carpet replacement and touch up paint charges due to the condition they were left in at move outWe also do not agree to call it even with a zero balanceYour current balance due is $157.32.Brandie B***Assistant Property ManagerMiraMont Apartments

In response to the issues listed in case # ***:At MiraMont Apartments, it is our hope that every residenthave an enjoyable experience not only during their residency but also beforethey move in and after they move-out.? Our staff, our company, and our ownership pride themselves on
creatingan exceptional customer service experience for all guests and residents andstrive to exceed all expectationsOur business ethics and integrity are heldto the highest standard and our professional relationships and otherwiseexemplary “word of mouth” reputation is unmatched in this area in our industry.First, the carpet in apartment *** was not replaced due topast water damage as there was no water damage found after accessing thecarpet, padding and sub floor at move outWhen the washing machine over flowedin the above apartment in May of the water was extracted from the carpetand fans were placed in both apartments to help it dry quickly, leaving nowater damage to the carpetThe carpet was replaced due to the multiple untreatablestains found throughout the apartmentI have pictures of the carpet damage thatI can email to the past resident if they send me a requestThe past residents are not paying the fullcost of the carpet replacement ($15)They were only charged a pro-ratedamount ($167.58) based on the remaining life of the carpetMiraMont isactually covering 83% of the total cost of the carpet replacement and the pastresident is only being charged 17% of the costPlease also see the attachedcarpet invoice from Arbor Carpet for documentationSecond, the charge for painting was based on cost ofmaterials ($71.40) and the amount of time it took to complete the painting (2men, hours)We do not charge full cost of what it actually cost us torepaint as that would have been around $per hour for the labor and about $15per hour for the material making it a total due of $We took intoconsideration that the resident had lived here for almost years and there isnaturally going to be some wear and tearSome of what we found was morethan wear and tear.? I have pictures of the paint damage thatI can email to the past resident if they send me a requestAlso we did offer a free touch up paint at renewalIt stated on the renewal offer letter “All 11-month leases are eligible for a complimentary carpet clean or tough up paintPlease contact the office to schedule this free service”They renewed for two month terms and onemonth termSo that offer was only good for the month terms.However the residents of *** never contacted us for any term to schedule that freetouch up paint and that is why they never received the servicePlease find theDiamond Vogel invoice for documentation of the the cost of the paint and onerenewal offer letter stating that they must contact us to receive the freetouch up paint service.Third, I went back and looked at the pictures of the drippans and as the resident said it does look like it was just some crumbs or dirton the drip pansI will reverse the $12, new drip pan chargeAlso I have noevidence of the oven being dirtier at move in than move out but I will reversethe $oven cleaning charge in good faithPlease see the utility bill issue discussed in case ID ***.I have reversed the drip pan charge of $and the ovencleaning charge of $Please see the attached revised Move Out Statement thatwill also be mailed to the past residentsHowever, I am unable to refund $150or $back to the past residents and reverse the carpet replacement chargeand the painting chargeThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]

MiraMont Apartments Revdex.com Rebuttal Re:? Case ID: ***At MiraMont Apartments, it is our hope that every resident have an enjoyableexperience not only during their residency but also before they move in andafter they move-out.? Our staff, our company, and our ownership pride themselves on
creating an exceptional customerservice experience for all guests and residents and strive to exceed allexpectationsOur business ethics and integrity are held to the higheststandard and our professional relationships and otherwise exemplary “word ofmouth” reputation is unmatched in this area in our industryIn response to the complaint filed against MiraMontApartments on September 30, we would like to state that the final utilitybill is accurate based in the terms set in the lease agreement signed by theresidents on August, Stated on page 1, paragraphis the “Metering/AllocationMethod Key, 8??" Allocation based on a combination of square footage of yourdwelling unit and the number of persons residing in your dwelling unit” So thewater, sewer, and trash are not metered to each individual apartment but takenfrom the entire properties bill and split up based on the square footage ofeach apartment and the number of occupants living in each apartment? Since it is not individually metered to eachapartment it is also not based on the whether the residents were physicallyliving in the apartment or notIf they have possession of the apartment (theyhave not turned in keys to management) then they are responsible to the water,sewer and trash utilitiesWe stop the utility charges once we receive keys tothat apartmentThis resident provided us keys to his apartment on September30, So the water, sewer and trash utilities were stopped on that day.Therefore he is responsible for the water, sewer, and trash through September30, Stated on page 1, paragraph 2, “If an allocation method isused, we or our billing company will calculate your allocated share of theutilities and services provided and all costs in accordance with state andlocal statutesUnder any allocation method, Resident may be paying for part ofthe utility usage in common areas or in other residential units as well as administrativefeesBoth Resident and Owner agree that using a calculation or allocationformula as a basis for estimating total utility consumption is fair andreasonable, while recognizing that the allocation method may or may notaccurately reflect actual total utility consumption for Resident.”Stated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling“Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usageThis bill must be paid at the time of move out or it will bededucted from your security deposit, as permitted by state lawBy signing the Utility and Services Addendum on August 1,the residents agreed to all of these termsIn no way are the residentsbeing charged more than previous months or and unethical amountIf they hadturned keys over to management earlier in the month we would have stopped allwater, sewer, and trash charges immediatelyBut since key were not turned overuntil the 30th of September they are responsible for the full monthof SeptemberWe are deeply saddened that someone is unsatisfied with ourcustomer service and business practicesWe strive to deliver the bestexperience and customer service possible to anyone and everyone we come incontact with.? Due to our policies andstaying in compliance with fair housing laws we are unable to adjust the finalutility billThank you,Brandie B***Assistant Property ManagerMiraMont [email protected]