Miramont Apartments

Due to actions made on October 19, by the past residents I can no longer discuss this situation with themThey will have to contact our lawyer for any further information.Thank you

from: Miramont (Assistant Manager) <[email protected]>to: "[email protected]" <[email protected]>date: Mon, Oct 19, 2015 at 9:47 AMsubject: MiraMont Apartments - [redacted] - ID # [redacted],I apologize, I do not know what email you are referring to that states we would contact you (the resident) to set up the touch up paint or carpet cleaning services. We have never contacted residents to set up this service as it states on your renewal offer letter that was sign by you, “All 11-13 month leases are eligible for a complimentary carpet clean or tough up paint. Please contact the office to schedule this free service”.  Please see that signed document attached. The portion I am referring to is highlighted in yellow.As stated in my previous response, no water damage to the carpet, padding, or subfloor was found when the carpet was accessed at move out. When the leak occurred over a year ago, all water was immediately extracted and dried to prevent any damage. Also there was more damage to the carpet than just in the living room. I have attached a few pictures. There were blue and green stains in the hallway. There was, what looked like blue gum stuck in the carpet, in the small bedroom. And there were brown stains in the master bedroom. All of these stains were untreatable; therefore the carpet had to be replaced. You are only being charged a small portion of the cost, 17% to be exact.We are still unable to reverse any carpet replacement and touch up paint charges due to the condition they were left in at move out. We also do not agree to call it even with a zero balance. Your current balance due is $157.32.Brandie B[redacted]Assistant Property ManagerMiraMont Apartments

In response to the issues listed in case # [redacted]:At MiraMont Apartments, it is our hope that every residenthave an enjoyable experience not only during their residency but also beforethey move in and after they move-out. Our staff, our company, and our ownership pride...

themselves on creatingan exceptional customer service experience for all guests and residents andstrive to exceed all expectations. Our business ethics and integrity are heldto the highest standard and our professional relationships and otherwiseexemplary “word of mouth” reputation is unmatched in this area in our industry.First, the carpet in apartment [redacted] was not replaced due topast water damage as there was no water damage found after accessing thecarpet, padding and sub floor at move out. When the washing machine over flowedin the above apartment in May of 2014 the water was extracted from the carpetand fans were placed in both apartments to help it dry quickly, leaving nowater damage to the carpet. The carpet was replaced due to the multiple untreatablestains found throughout the apartment. I have pictures of the carpet damage thatI can email to the past resident if they send me a request. The past residents are not paying the fullcost of the carpet replacement ($981. 15). They were only charged a pro-ratedamount ($167.58) based on the remaining life of the carpet. MiraMont isactually covering 83% of the total cost of the carpet replacement and the pastresident is only being charged 17% of the cost. Please also see the attachedcarpet invoice from Arbor Carpet for documentation. Second, the charge for painting was based on cost ofmaterials ($71.40) and the amount of time it took to complete the painting (2men, 5 hours). We do not charge full cost of what it actually cost us torepaint as that would have been around $35 per hour for the labor and about $15per hour for the material making it a total due of $250. We took intoconsideration that the resident had lived here for almost 3 years and there isnaturally going to be some normal wear and tear. Some of what we found was morethan normal wear and tear. I have pictures of the paint damage thatI can email to the past resident if they send me a request. Also we did offer a free touch up paint at renewal. It stated on the renewal offer letter “All 11-13 month leases are eligible for a complimentary carpet clean or tough up paint. Please contact the office to schedule this free service”. They renewed for two 12 month terms and one10 month term. So that offer was only good for the 12 month terms.However the residents of [redacted] never contacted us for any term to schedule that freetouch up paint and that is why they never received the service. Please find theDiamond Vogel invoice for documentation of the the cost of the paint and onerenewal offer letter stating that they must contact us to receive the freetouch up paint service.Third, I went back and looked at the pictures of the drippans and as the resident said it does look like it was just some crumbs or dirton the drip pans. I will reverse the $12, new drip pan charge. Also I have noevidence of the oven being dirtier at move in than move out but I will reversethe $15 oven cleaning charge in good faith. Please see the utility bill issue discussed in case ID [redacted].I have reversed the drip pan charge of $12 and the ovencleaning charge of $15. Please see the attached revised Move Out Statement thatwill also be mailed to the past residents. However, I am unable to refund $150or $9.97 back to the past residents and reverse the carpet replacement chargeand the painting charge. Thank you,Brandie B[redacted]Assistant Property ManagerMiraMont [email protected]

Complaint: [redacted]
I am rejecting this response because: I sent an email a screen shot of the email that specifies you did not include the renewal incentives for us. You did not indicate the form in which we can take advantage of the painting of the wall. 
Regardless of the carpet stating there was no water damage the carpet in that area was torn, nails and the carpet guard was sticking out which cut up me feet, and the damage water did damage a lot of my wife's and my persona property. This was forward to your office, (I do have proof that your office does like to lose concerns that my wife and I have made). The carpet was in worst shape after the flooding then before. 
You have also have over charged us with the utilities. So you do have a history of over charging, missing important information that has happened to our family while living in your unit. While I understand that you will take out the Utilities from our charges I expect you to send over a check of $180.00, the left over amount of our security deposit. 
I do under stand that the living room had some stains on the carpet. But I have stated to your office because of the flood it ruined some of our property, most importantly it ruined expensive comforter and memory foam. 
Please see the attached screen shot of emails in which you confirm that fact that A) you never told us about the incentives because it was "forgotten" and B) you lost information about previous major issues (like a gas leak that [redacted] energy had to shut off). I also attached the image of the receipt left by [redacted] when they had to make the emergency visit to our apartment.
Regards,
[redacted]

Due to actions made on October 19, 2015 by the past residents I can no longer discuss this situation with them. They will have to contact our lawyer for any further information.
Thank you.

Complaint: [redacted]I accept the reversal of the drip pans and oven cleaning but I am rejecting the carpet and walls because: It was mention in an email that MiraMont forgot to offer us the paint or carpet cleaning. In the email it never stated how to take advantage of this. It was assumed that they would contact us in regards to what we would like and when. They never did. I claimed in the initial response that yes there was some stains in the living room that we would be be accounted for. My issue is that there was damaged still left by the flooding to the carpet. The only issues to the carpet was in the living room, in one area of the living room. It's obvious that MiraMont will refuse to give us any portion of our security deposit back. I will be willing to call it even just to get this over with. They won't owe us anything, and we will not owe them anything.
Regards,
[redacted]

MiraMont Apartments Revdex.com Rebuttal Re:  Case ID: [redacted]At MiraMont Apartments, it is our hope that every resident have an enjoyableexperience not only during their residency but also before they move in andafter they move-out.  Our staff, our company, and our...

ownership pride themselves on creating an exceptional customerservice experience for all guests and residents and strive to exceed allexpectations. Our business ethics and integrity are held to the higheststandard and our professional relationships and otherwise exemplary “word ofmouth” reputation is unmatched in this area in our industry. In response to the complaint filed against MiraMontApartments on September 30, 2015 we would like to state that the final utilitybill is accurate based in the terms set in the lease agreement signed by theresidents on August, 1 2014. Stated on page 1, paragraph1 is the “Metering/AllocationMethod Key, 8– Allocation based on a combination of square footage of yourdwelling unit and the number of persons residing in your dwelling unit” So thewater, sewer, and trash are not metered to each individual apartment but takenfrom the entire properties bill and split up based on the square footage ofeach apartment and the number of occupants living in each apartment.  Since it is not individually metered to eachapartment it is also not based on the whether the residents were physicallyliving in the apartment or not. If they have possession of the apartment (theyhave not turned in keys to management) then they are responsible to the water,sewer and trash utilities. We stop the utility charges once we receive keys tothat apartment. This resident provided us keys to his apartment on September30, 2015. So the water, sewer and trash utilities were stopped on that day.Therefore he is responsible for the water, sewer, and trash through September30, 2015. Stated on page 1, paragraph 2, “If an allocation method isused, we or our billing company will calculate your allocated share of theutilities and services provided and all costs in accordance with state andlocal statutes. Under any allocation method, Resident may be paying for part ofthe utility usage in common areas or in other residential units as well as administrativefees. Both Resident and Owner agree that using a calculation or allocationformula as a basis for estimating total utility consumption is fair andreasonable, while recognizing that the allocation method may or may notaccurately reflect actual total utility consumption for Resident.”Stated on page 2, paragraph 4, “You will be charged for thefull period of time you are living in, occupying, or responsible for payment ofrent and utility or service charges on the dwelling. “Stated on page 2, paragraph 5, “When you move out, you willreceive a final bill, which may be estimated by us based on your prior utilityand service s usage. This bill must be paid at the time of move out or it will bededucted from your security deposit, as permitted by state law. By signing the Utility and Services Addendum on August 1,2014 the residents agreed to all of these terms. In no way are the residentsbeing charged more than previous months or and unethical amount. If they hadturned keys over to management earlier in the month we would have stopped allwater, sewer, and trash charges immediately. But since key were not turned overuntil the 30th of September they are responsible for the full monthof September. We are deeply saddened that someone is unsatisfied with ourcustomer service and business practices. We strive to deliver the bestexperience and customer service possible to anyone and everyone we come incontact with.  Due to our policies andstaying in compliance with fair housing laws we are unable to adjust the finalutility bill. Thank you,Brandie B[redacted]Assistant Property ManagerMiraMont [email protected]

Due to actions made on October 19, 2015 by the past residents I can no longer discuss this situation with them. They will have to contact our lawyer for any further information.Thank you.

Complaint: [redacted]
I am rejecting this response because: I sent an email a screen shot of the email that specifies you did not include the renewal incentives for us. You did not indicate the form in which we can take advantage of the painting of the wall. Regardless of the carpet stating there was no water damage the carpet in that area was torn, nails and the carpet guard was sticking out which cut up me feet, and the damage water did damage a lot of my wife's and my persona property. This was forward to your office, (I do have proof that your office does like to lose concerns that my wife and I have made). The carpet was in worst shape after the flooding then before. You have also have over charged us with the utilities. So you do have a history of over charging, missing important information that has happened to our family while living in your unit. While I understand that you will take out the Utilities from our charges I expect you to send over a check of $180.00, the left over amount of our security deposit. I do under stand that the living room had some stains on the carpet. But I have stated to your office because of the flood it ruined some of our property, most importantly it ruined expensive comforter and memory foam. Please see the attached screen shot of emails in which you confirm that fact that A) you never told us about the incentives because it was "forgotten" and B) you lost information about previous major issues (like a gas leak that [redacted] energy had to shut off). I also attached the image of the receipt left by [redacted] when they had to make the emergency visit to our apartment.
Regards,
[redacted]

Complaint: [redacted]
I accept the reversal of the drip pans and oven cleaning but I am rejecting the carpet and walls because: It was mention in an email that MiraMont forgot to offer us the paint or carpet cleaning. In the email it never stated how to take advantage of this. It was assumed that they would contact us in regards to what we would like and when. They never did. I claimed in the initial response that yes there was some stains in the living room that we would be be accounted for. My issue is that there was damaged still left by the flooding to the carpet. The only issues to the carpet was in the living room, in one area of the living room. It's obvious that MiraMont will refuse to give us any portion of our security deposit back. I will be willing to call it even just to get this over with. They won't owe us anything, and we will not owe them anything.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was upfront in the very beginning that I wasn't employed and said that I had hoped to become employed.  I listed possible employment and what I had hope to make in the future.  I should have been rejected when [redacted] looked over my application and a credit check should not have been done nor should the $45.00 taken from me to do the credit check since I did not have proof of employment on the application.  The income of $16679.00 a year does not meet the income requirement to rent a Miramont Apartment.  It was explained to me by [redacted] that I had to have a certain credit score which I provided my score as of Jan. and references from my last two places I had lived but that is all.  I did not show the required proof of income to rent it except for SSDI income of $16,679.00.   The last place I rented I had to put down the entire rent plus a damage deposit since I didn't meet the proof of income required.  I would like [redacted] to refund the credit check fee of $45.00 since it should not had gotten that far to have done a credit check and $199.00 to hold the apartment for me since I did not meet the requirements to rent a Miramont Apartment at any point with dealing with [redacted] and the Miramont staff to have been approved.  Miramont even had me as a member of their gym when I had only filled out their application in Dec. and had never joined as a member.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You failed to read my complaint. While I understand and accept that it's a shared utilities bill the apartment was empty for 2/3 of the month meaning for 2/3 of the month no utilities were being used generating a cheaper bill. Secondly August was 31 days September is 30 days and we exited early September 30th meaning no utilities on our end were used. While I will pay the utilities bill for September being charged Augusts rate is unfair, unethical, and unmoral. Simply put due to lack of utilities being used for the majority of the month by 1 until will make the utilities bill cheaper. I would accept a 30 dollar discount on the utilities bill for minus 1 day and the fact that 2/3rd of the month the apartment was empty. (knowing the 2/3rd will make the utilities cheaper for all other attendants of that building). Or I will wait until they finale utilities bill is created for the whole building and pay that price.I can get proof that we moved to out new residence on the 9/10 of September. I also included the estimated bill in which it states it goes to 10/1 (when above they stated we were out of the system by 9/30) as well as being charged the exact same price for a month that has 31 days that we were living in the apartments for the whole month.To be clear, I am not trying to get out of paying the Septembers utilities. I find it unfair they want me to pay the same price I paid for when the building was filled with tenants, the month was longer, and we occupied the space using the utilities all month long. All I am asking is for the exact price since our apartment was empty not using any utilities for 2/3rds of the month and around 9:30 am on 9/30 we submitted our keys.
Regards,
[redacted]