I was so excited finding out about this companyTheir jewelry, especially the statement necklaces are so beautiful! After purchasing one of the necklace I was informed that it will take awhile until i'll get it because it's hand madeIt was worth the wait! The piece is breathtaking! It become my absolute favoriteEveryone who sees the necklace finds it beautiful and wants to know about the websiteI will be ordering more jewelry from this company in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
It took me forever to chose a necklace from Mirina Collections because they're all so pretty! I eventually chose to buy the Give Me Empire Choker, and I've worn it basically every day since I got itWould definitely recommend!
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] I did check my bank statements and about a week after my complaint was filed (I just noticed it now) there was a credit for the amount of my purchase from Mirina Collections That said I never received any response emails or contact that I would be receiving a refund which is why I only saw that it was in my account after you contacted me regarding the complaintTechnically speaking the complaint is respolved, but handled extremely poorly with zero communication from the companyI feel very strongly that I would not have gotten any resolution had I not contacted the Revdex.com so for that I am appreciativeSincerely, [redacted]
Due to [redacted] stating that she is contact with other ladies is proof of the customer and business relationships she is damaging which will be collected and this Revdex.com will be proof of that illegal activityUnfortunately our lawyer will move forward and if not taken down [redacted] will be in contempt of courtWe will now let our legal team take it from here with all the assumptions, damages and defamatory that [redacted] has acknowledged in this Revdex.com complaintWe will no longer respond as we can clearly see she will continue to make untrue and defamatory statements that we must collect as a business for the illegal activity she is conducting upon herself and our customers
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I received an Email from the company on the same day saying the Following: [redacted] ** [redacted] [redacted] *** [redacted] " But I didn't hear back after that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, It looks like when you checked out you selected are FREE shipping option which as indicated on our website - this is our made to order shipping optionYour design is made to order once you complete the checkout process and takes approx30-business days to completeWe have many different shipping options for our customers but for those that would like to receive a Mirina Collections design with the best savings will select our standard shipping as it is FREE for USA customers or a small fee for those that reside overseasI have included the shipping policies which can be found on our website 24/for our buyers protection when selecting their shipping optionsAlso, when you go through the checkout option you manually selected the *week Made to Order [redacted] Shipping OptionWe do this to avoid confusion and ensure our customers are aware of the wait time affiliated with this optionIf there was a miscommunication we apologize but we do look forward to sending your design upon its completion It will be sent from our offices in Time Square in NYC once designed and complete within our policies I have included our policies for your review: [redacted] SHIPPING POLICY: FREE SHIPPING is offered on all items with no minorder to the USAPlease keep in mind we do not mass produce our designs and the collection is made to order with a week design and production time when choosing the standard shipping option at checkoutThis means it will leave NYC within 30-business days of placing your order and then actual shipping time will be neededUSA orders may take 2-additional days and international may take 5-additional days as we ship [redacted] class serviceAll shipping details are based on approxshipping times and Mirina Collections LLC will not be held liable for delays due to the the postal service, nore will refunds be issued
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The company responded to my request for a refund by offering to replace the itemThe item in question was both defective as well as not as advertisedThe item on their website was completely different than the item they shipped to meIn an e-mail they sent, they stated that they use silver and gems; I took the necklace to my jeweler and he stated that this was absolutely not the caseMany of their "custom" designs can be found on [redacted] for about 10% of the retail price on their websiteThey refuse to refund my money still; I do not want additional product from them since the quality is so poorThis fraud has happened to many other people- I reached out to a group of fashion bloggers who stated a similar situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I have ordered from Mirina multiple times and know their shipments usually take a whileMy last order said it would ship in two different shipmentsI received the first package but never the secondI reached out over times to inquire about my order, and explained I would be moving so I was very concerned about my package not arriving on timeNo one ever returned my emails/questionsI want my package or my money back, but it seems like they are ignoring me and just keeping my moneySo frustrated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is getting ridiculous, I'm not the only girl online who is speaking out against this company, the same thing happened to the rest of the girlsI was reached out to first before anything, as soon as I posted one photo of me wearing the necklace from them, I received multiple comments and complaints from other girls who had the same thing happen to themAt this time I simply wish to stop being harassed, if this company had no problems they wouldnt be putting so much time and effort into trying to make all of us shut upI would agree to no longer post anything in the future and let them keep my money if they would only stop harassing me, one small person online who is only talking about my personal experienceThere is no malicious intent I am only sharing my own experience with this company, just as other girls online are also sharing their own experiencesEven if I stop talking about them today, it doesn't matter, the rest of the girls will just keep goingThe company is damaging their own reputation by constantly threatening and harassing bloggers, I don't need to say anything to make the company look bad even if I wanted to, they do a fine enough job about that by themselvesI simply wish at this time to stop being harassed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Unfortunately the statements that the customer is stating is assumptions and not factsMirina Collections shipped the necklace that the customer purchased and it was received, however, it was damagedMirina Collections offered to take full responsible and send a complimentary necklace of the customers choice following our policiesThe customer agreed to the Mirina terms and conditions at checkout which include if you use a coupon code there is no refunds as well as if your item is damaged we will send a complimentary piece to the customer in exchange for the damaged itemIf the terms were not ok for the customer then she would need to make her purchase elsewhere as we must follow the terms that Mirina Collections and the customer agrees tooIf she would like to make her purchase from websites such as Amazon then we can not guarantee how or where the necklace is created, as our designs are created here in New York CityTherefore, if price is a factor for the customer then our terms and conditions may not work for her as we do not claim to be the least expensive in anyway - but simply a made to order experience in New York CityThe photos of the exact design are found on the websiteThe photo in the necklace is the actual necklace but as shown it is wore as which was noted when the customer checked outShe would need to purchase of the same necklace to get the full look as shown and described We are more than happy to follow our policies and send a new piece as stated for absolutely no charge to the customer for the damages that occurred during the mailing process - which also reflect our policies
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] .I did receive the necklace finallyBut no communication with the business at allSincerely, [redacted]
[redacted] not only purchased 1 item from our website, but 3 items. If she believed her items were not satisfactory then I believe she would not have continued to purchase from [redacted] . Our policies are clearly laid out on our website for... our customers which include how our designs are created. We have an entire tab regarding how our designs are created as well as an entire tab regarding our store policies which our customers agree to when purchasing from Mirina Collections. (Policies: [redacted] ) [redacted] not only received more than $100 off of her order but she also received several of our collection boxes which were all sent to her with confirmation tracking. She is also found online on her website and [redacted] wearing our designs and adding her Mirina Collections designs to her "favorites of the month". Once [redacted] realized she could receive an audience by using deformation against our company she decided to start posting defamatory statements regarding our statement which were found to be not true and the result was receiving a notice from a New York City lawyer. If she did not delete the defamatory and untrue statements she would be in contempt of court as her statements were found to be not true regarding our company or her experience as we have filed all the positive reviews she has done on her Mirina Collections. This is simply a case of someone using our audience to grow their personal brand which does not override the court of law. Her assumptions of how our designs are created are not facts and are considered defamatory and untruthful in the state of New York - of which our legal team has notified [redacted] of this. [redacted] will be taken to court and pay for all damages if she continues to posts defamatory statements about our company, including this notice that she filed with the BBB. We will add this to our legal file to use against her untrue statements. We have also received many comments from our customers where [redacted] has reached out to them spreading untrue statements which were also filed. We will not allow our customers, employees or brand to be used for the growth of ones blog and creating a "story" to get there. If she believes her claims are correct, then we would hope she is ready to provide proof of these claims and not assumptions as that is exactly what all of this is. Again, we have complete proof of where and how all of our designs are created so we hope she is ready to show the same. I have attached all of Mirina Collections Policies of which [redacted] agreed to upon her first order. Her tracking confirmations sent via ***: [redacted] Delivered Nov/ [redacted] Delivered Dec/ [redacted] Feb. [redacted] AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There is NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL when using a discount code - even if there is a delay in shipping time. By using a coupon code at checkout you agree to these terms.
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They sent the necklace to me,but have not refunded the money that we paid for the Dallas necklaceThey have not contacted me directly All I need now is the refund they promised me and the issue will be resolved Thank you! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Mirina Collections launched a new website using a secure merchant in JanuaryWe would need the customers mailing address to send the refund check as we are not able to credit her credit card as we do not take personal credit card information via email or phoneIf she would like to provide her shipping details we will gladly send a check to her for her refundWe are happy to hear she received her design none the less
I'be just received my famous Vivian necklace from Mirina Collections and it's absolutely perfect! It arrived in great condition and it was just as beautiful as in the picture! I can't wait to start styling it with outfits!
I was so excited finding out about this companyTheir jewelry, especially the statement necklaces are so beautiful! After purchasing one of the necklace I was informed that it will take awhile until i'll get it because it's hand madeIt was worth the wait! The piece is breathtaking! It become my absolute favoriteEveryone who sees the necklace finds it beautiful and wants to know about the websiteI will be ordering more jewelry from this company in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
It took me forever to chose a necklace from Mirina Collections because they're all so pretty! I eventually chose to buy the Give Me Empire Choker, and I've worn it basically every day since I got itWould definitely recommend!
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] I did check my bank statements and about a week after my complaint was filed (I just noticed it now) there was a credit for the amount of my purchase from Mirina Collections That said I never received any response emails or contact that I would be receiving a refund which is why I only saw that it was in my account after you contacted me regarding the complaintTechnically speaking the complaint is respolved, but handled extremely poorly with zero communication from the companyI feel very strongly that I would not have gotten any resolution had I not contacted the Revdex.com so for that I am appreciativeSincerely, [redacted]
Due to [redacted] stating that she is contact with other ladies is proof of the customer and business relationships she is damaging which will be collected and this Revdex.com will be proof of that illegal activityUnfortunately our lawyer will move forward and if not taken down [redacted] will be in contempt of courtWe will now let our legal team take it from here with all the assumptions, damages and defamatory that [redacted] has acknowledged in this Revdex.com complaintWe will no longer respond as we can clearly see she will continue to make untrue and defamatory statements that we must collect as a business for the illegal activity she is conducting upon herself and our customers
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I received an Email from the company on the same day saying the Following: [redacted] ** [redacted] [redacted] *** [redacted] " But I didn't hear back after that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Amazing products and their customer service is impeccableThey respond right away and follow up with shipment status
Hello, It looks like when you checked out you selected are FREE shipping option which as indicated on our website - this is our made to order shipping optionYour design is made to order once you complete the checkout process and takes approx30-business days to completeWe have many different shipping options for our customers but for those that would like to receive a Mirina Collections design with the best savings will select our standard shipping as it is FREE for USA customers or a small fee for those that reside overseasI have included the shipping policies which can be found on our website 24/for our buyers protection when selecting their shipping optionsAlso, when you go through the checkout option you manually selected the *week Made to Order [redacted] Shipping OptionWe do this to avoid confusion and ensure our customers are aware of the wait time affiliated with this optionIf there was a miscommunication we apologize but we do look forward to sending your design upon its completion It will be sent from our offices in Time Square in NYC once designed and complete within our policies I have included our policies for your review: [redacted] SHIPPING POLICY: FREE SHIPPING is offered on all items with no minorder to the USAPlease keep in mind we do not mass produce our designs and the collection is made to order with a week design and production time when choosing the standard shipping option at checkoutThis means it will leave NYC within 30-business days of placing your order and then actual shipping time will be neededUSA orders may take 2-additional days and international may take 5-additional days as we ship [redacted] class serviceAll shipping details are based on approxshipping times and Mirina Collections LLC will not be held liable for delays due to the the postal service, nore will refunds be issued
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The company responded to my request for a refund by offering to replace the itemThe item in question was both defective as well as not as advertisedThe item on their website was completely different than the item they shipped to meIn an e-mail they sent, they stated that they use silver and gems; I took the necklace to my jeweler and he stated that this was absolutely not the caseMany of their "custom" designs can be found on [redacted] for about 10% of the retail price on their websiteThey refuse to refund my money still; I do not want additional product from them since the quality is so poorThis fraud has happened to many other people- I reached out to a group of fashion bloggers who stated a similar situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] Sincerely, [redacted]
I have ordered from Mirina multiple times and know their shipments usually take a whileMy last order said it would ship in two different shipmentsI received the first package but never the secondI reached out over times to inquire about my order, and explained I would be moving so I was very concerned about my package not arriving on timeNo one ever returned my emails/questionsI want my package or my money back, but it seems like they are ignoring me and just keeping my moneySo frustrated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is getting ridiculous, I'm not the only girl online who is speaking out against this company, the same thing happened to the rest of the girlsI was reached out to first before anything, as soon as I posted one photo of me wearing the necklace from them, I received multiple comments and complaints from other girls who had the same thing happen to themAt this time I simply wish to stop being harassed, if this company had no problems they wouldnt be putting so much time and effort into trying to make all of us shut upI would agree to no longer post anything in the future and let them keep my money if they would only stop harassing me, one small person online who is only talking about my personal experienceThere is no malicious intent I am only sharing my own experience with this company, just as other girls online are also sharing their own experiencesEven if I stop talking about them today, it doesn't matter, the rest of the girls will just keep goingThe company is damaging their own reputation by constantly threatening and harassing bloggers, I don't need to say anything to make the company look bad even if I wanted to, they do a fine enough job about that by themselvesI simply wish at this time to stop being harassed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Unfortunately the statements that the customer is stating is assumptions and not factsMirina Collections shipped the necklace that the customer purchased and it was received, however, it was damagedMirina Collections offered to take full responsible and send a complimentary necklace of the customers choice following our policiesThe customer agreed to the Mirina terms and conditions at checkout which include if you use a coupon code there is no refunds as well as if your item is damaged we will send a complimentary piece to the customer in exchange for the damaged itemIf the terms were not ok for the customer then she would need to make her purchase elsewhere as we must follow the terms that Mirina Collections and the customer agrees tooIf she would like to make her purchase from websites such as Amazon then we can not guarantee how or where the necklace is created, as our designs are created here in New York CityTherefore, if price is a factor for the customer then our terms and conditions may not work for her as we do not claim to be the least expensive in anyway - but simply a made to order experience in New York CityThe photos of the exact design are found on the websiteThe photo in the necklace is the actual necklace but as shown it is wore as which was noted when the customer checked outShe would need to purchase of the same necklace to get the full look as shown and described We are more than happy to follow our policies and send a new piece as stated for absolutely no charge to the customer for the damages that occurred during the mailing process - which also reflect our policies
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] .I did receive the necklace finallyBut no communication with the business at allSincerely, [redacted]
[redacted] not only purchased 1 item from our website, but 3 items. If she believed her items were not satisfactory then I believe she would not have continued to purchase from [redacted] . Our policies are clearly laid out on our website for... our customers which include how our designs are created. We have an entire tab regarding how our designs are created as well as an entire tab regarding our store policies which our customers agree to when purchasing from Mirina Collections. (Policies: [redacted] ) [redacted] not only received more than $100 off of her order but she also received several of our collection boxes which were all sent to her with confirmation tracking. She is also found online on her website and [redacted] wearing our designs and adding her Mirina Collections designs to her "favorites of the month". Once [redacted] realized she could receive an audience by using deformation against our company she decided to start posting defamatory statements regarding our statement which were found to be not true and the result was receiving a notice from a New York City lawyer. If she did not delete the defamatory and untrue statements she would be in contempt of court as her statements were found to be not true regarding our company or her experience as we have filed all the positive reviews she has done on her Mirina Collections. This is simply a case of someone using our audience to grow their personal brand which does not override the court of law. Her assumptions of how our designs are created are not facts and are considered defamatory and untruthful in the state of New York - of which our legal team has notified [redacted] of this. [redacted] will be taken to court and pay for all damages if she continues to posts defamatory statements about our company, including this notice that she filed with the BBB. We will add this to our legal file to use against her untrue statements. We have also received many comments from our customers where [redacted] has reached out to them spreading untrue statements which were also filed. We will not allow our customers, employees or brand to be used for the growth of ones blog and creating a "story" to get there. If she believes her claims are correct, then we would hope she is ready to provide proof of these claims and not assumptions as that is exactly what all of this is. Again, we have complete proof of where and how all of our designs are created so we hope she is ready to show the same. I have attached all of Mirina Collections Policies of which [redacted] agreed to upon her first order. Her tracking confirmations sent via ***: [redacted] Delivered Nov/ [redacted] Delivered Dec/ [redacted] Feb. [redacted] AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There is NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL when using a discount code - even if there is a delay in shipping time. By using a coupon code at checkout you agree to these terms.
At this time, I have been contacted directly by Mirina Collections regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They sent the necklace to me,but have not refunded the money that we paid for the Dallas necklaceThey have not contacted me directly All I need now is the refund they promised me and the issue will be resolved Thank you! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Mirina Collections launched a new website using a secure merchant in JanuaryWe would need the customers mailing address to send the refund check as we are not able to credit her credit card as we do not take personal credit card information via email or phoneIf she would like to provide her shipping details we will gladly send a check to her for her refundWe are happy to hear she received her design none the less
Revdex.com:At this time, I have not been contacted by Mirina Collections regarding complaint ID [redacted] .Sincerely, [redacted]
I'be just received my famous Vivian necklace from Mirina Collections and it's absolutely perfect! It arrived in great condition and it was just as beautiful as in the picture! I can't wait to start styling it with outfits!