Mirit Great American Inc

Complaint: ***
I am rejecting this response because: They never provided me a tracking number nor any confirmation that the check was sent All they provided was a print scren that they have scheduled a payment which coukd easily be cancelled afterwards until I receive the check or confirmation from the bank that is was actually sent, I refuse to close this matter.Had they sent the check as what they stated, I should have received it by now.Thank you
Regards,
*** ***

Dear customer,On the original quote you have items, and on the move date you have items.this is why you have change on your price. our offer for the $is only as good faith and not for bargaining.if you will not accept this offer we cant help you, and this offer will be cancelled

Complaint: ***
I am rejecting this response because:
First the time frame from original estimate is fraudlulent they do this so you sign up and they over extend the time, they dragged dressers down the steps, if they sent true movers the furniture would have been carriedWith three true movers the time frame would also have been lessA man a women and a child are not a man moving crewSecond the lead man told me they stopped for lunch, it was never explained the I would be paying $an hour for paid lunchAnd finally, I have pictures and adult witnessness that will reiterate NO WAY boxes were used absolutely incorrect and fraudulentThey hold you hostage to pay the bill before they unload, they argue with you which also extends the time frames you are being charged. I will accept a $credit back to my credit card
Regards,
*** ***

Dear customer and Revdex.com.we sent the claim check on the time frame that we receive from *** by the law.the check is coming certified to the customer from BOA 5-business days.I sent the trucking number to the customer its suppose to be on 12/13/at the customer home.the
customer will get the check on time, please close the complain

Dear Customer,Did you sign the release form with CSI ????why you are not calling / email us ??? (***)we never receive the sign form, from you or CSI.Please email it to: *** attn***, and I will fix it for youif you don't get any replay please call
me.Thanks,***

we closed the issue with the customer.the customer receive discount to his balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]thE manager David and I have come to a settlement balance of 1400.00 upon delivery of our items and I am accepting his offer... Teril Fields

Complaint: [redacted]
I am rejecting this response because:
The response given offers no additional recompense, makes
excuses for a lack of cooperation, and depends on MY submission of an agreement
almost five months old. As indicated on the original contract from June 2014, Mirit
enlists the services of CSI for all claims. I perfectly followed protocol when
filing this claim and have documented each step of this process. The signed release form was submitted to CSI on 07/16/2015. I followed up with CSI on 08/27/2015. [redacted]. responded on 08/30/2015 saying "We informed your
moving company and we hope you will receive the payment soon."On 09/23/2015, I followed up with another e-mail to CSI,
from which I received no response. On 11/25/2015, I again sent an e-mail to CSI requesting
immediate assistance. I received a response from John B. the same day:
"Per the service agreement between CSI and the carrier, the carrier must
make payments within 45 days of receipt of the signed release form. The signed
release form received from you was sent to the carrier on 07/19/15.[...] We
will, as an act of courtesy, follow up..."As I have followed all necessary procedures and since the
third party claims service repeatedly demonstrated an active role in the
settlement, the moving business is being nominated as the offender of protocol.I am requesting that they send a new release form to be
signed in agreement for the amount of $280. Again, this is only a fraction of
both what was submitted as payment and what financial damages were incurred.  Regards, [redacted]

Dear Revdex.com, we have email from Meg that she receive the CK. Thx

Complaint: [redacted]
I am rejecting this response because:The company stated:"the change of the price is because the use of additional service for the additional packing and items from the original quote."THIS IS NOT TRUE.  THERE WAS ONE ITEM THEY PACKED AND IT WAS THE TELEVISION SET, AND THAT PACKING COST WAS FREE IN THE ORIGINAL QUOTE.  ALSO, NO ADDITIONAL ITEMS WERE ADDED THAT WERE NOT ON THE ORIGINAL QUOTE.  AS A MATTER OF FACT, ITEMS WERE REMOVED FROM THE LIST THAT WAS INCLUDED IN THE ORIGINAL QUOTE.All info was given to the customer on the quote , booking and the move date. (we can attach all info)I HAVE THE ORIGINAL QUOTE, AND IT WAS A BINDING QUOTE BASED ON THE ITEMS IN THE INVENTORY.  the customer agreed and sign on all documents from estimate to the bill of lading. WE HAD NO CHOICE BUT TO SIGN THE NEW JACKED-UP QUOTE BECAUSE THEY DID NOT QUOTE THAT NEW PRICE UNTIL AFTER THE TRUCK WAS LOADED, AND THEN THEY THREATENED TO TAKE EVERYTHING OFF THE TRUCK AND LEAVE US STRANDED IF WE DID NOT PAY UP.  THAT IS PURE AND SIMPLE EXTORTION.  THEY KNEW WE HAD NO CHOICE AND HAD TO MOVE THAT DAY, AND THEY SAID TO ME ON THE PHONE THAT THEY UNDERSTAND BECAUSE THEY DO THIS TO PEOPLE ALL THE TIME AND THEY WIND UP NOT HAVING ENOUGH MONEY TO MOVE!!!!  THIS IS A RACKET, AND I HAVE READ REVIEWS ON THE INTERNET WHERE I AM NOT THE ONLY ONE THAT HAS BEEN EXTORTED THIS WAY.we have all document sign legally and approved by the customer!!!MY DAUGHTER WAS HAVING A PANIC ATTACK DUE TO THE MOVERS DOUBLING THE PRICE AFTER THEY HAD ALL HER BELONGINGS ON THE TRUCK AND THEN THREATENING TO TAKE THEM ALL OFF AND LEAVE THEM THERE.  WE HAD NO CHOICE BUT TO SIGN OR HER LIFE WOULD BE RUINED.  SHE HAD TO LEAVE THE NEXT MORNING TO MOVE FROM CT TO ** BECAUSE HER LEASE WAS UP AND SHE HAD TO HAVE ALL OF HER THINGS GONE AND VACATED.  THESE PEOPLE PREYED UPON A HELPLESS PERSON KNOWING THEY COULD EXTORT MONEY FROM HER.  THEY ORIGINALLY QUOTED DOUBLE THE PRICE THEN TOLD ME THEY HAD SOME DISCRETION TO LOWER IT, BUT ALSO SAID IF I WAS GOING TO WRITE A BAD REVIEW THEY WOULD TAKE EVERYTHING OFF THE TRUCK.  THIS IS POINT BLANK BLACKMAIL.  THEY OWE US THE ADDITIONAL MONEY OR WE WILL HAVE TO TAKE LEGAL ACTION.in a good faith and in order to respect the Revdex.com we will refund to the customer $200 in order to close the case .Please contact Nathan @ [redacted] ext [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks 
Regards,
[redacted]

Dear Customer,CSI is outsourcing claim for moving companies.we didn't receive any sign release form or any email/phone from the customer or CSI.If it was important the customer can call us or email us!!!! or do any follow-up.I will call CSI and will ask for the documents.we will send the check of $184.50 up to the end of the day to the customer.Thanks,[redacted]

The check was sent long time ago to the address that we have on file - we have the invoice.I spoke with the customer and the customer approved that the address on the contract and the real address are not the same. i sent a new check to the customer with the correct address, with trucking...

number. [redacted], please remove this complain from our file.

Dear [redacted]
We are deeply sorry for the additional charge that was incurred on the day of your move. However, the original quote was $700 for the list of items that was provide and signed by you.On the day of the move, there were two problems: firstly, the dimensions of the items...

which you provided were incorrect and secondly there were additional items which you did not mention in your original list. Furthermore furniture pieces which needed packing were not packed by you and required the movers to do on the spot professional packing. You were told that the quote will increase if the list is not accurate and for any packing materials which you will require. Therefore, there was an additional $300 to pay.   The movers did not make this decision without getting a signed approval by you firstly.   Attached are part of the  original quote and contract. (system can add only 4 doc)Thank you for your time,Nathan

Dear [redacted]please look on the attach file of the inventory on the pick-up date.more boxes, more pictures boxes, bike etc'.only to add bike is 22 cf * 3.15 * 6% fuel is $75, what about the rest of the staff.this is why the cost was change in $300 from the estimate and not $500 as you said.and if you look on the sign contract all changes was approve by you and sign by you !!!as a good faith from us and because of the holiday, we will send to the customer a check of $100.please email us the full address and the contact info to [redacted]Thanks,Nathan

Dear customer:   Sorry for the inconvenient, There was 3 movers at your house as we promise. the women is professional and work for us many years, also the “kid” is 19 years old. Sorry, we are not running when we move items, we need to move them fully protected and without any damage....

    Regarding the driving time:  a truck is not the same as a car, we must go on local roads with traffic, and the driver not allowed to pick up the phone when he driving. Regarding the packing materials we are very clear on the estimate and on the booking that it will be additional and the customer must finish all packing. The deferent on the time was because the packing and cratering was not done! The packing list was: 2 boxes of tape, 7 dish boxes, 7 linen boxes, 4 picture boxes, 2 t.v boxes, 1 wardrobe box. Total of 21 boxes and 2 box of tape to finish the packing. We have all document on our file all approved by the customer from the estimate up to the move. If the customer want I can email it, or if you have any question you can call me directly @ [redacted]                                     But , because inconvenient , and as a good customer service we will send a check of $100 to the customer, As a small compensation.

Dear customer,the change of the price is because the use of additional service for the additional packing and items from the original quote.All info was given to the customer on the quote , booking and the move date. (we can attach all info)the...

customer agreed and sign on all documents from estimate to the bill of lading. we have all document sign legally and approved by the customer!!! in a good faith and in order to respect the Revdex.com we will refund to the customer $200 in order to close the case .Please contact Nathan [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks

Dear Customer, The $100 was as a good faith only for the Revdex.com. This is not open for dispute or negotiation.The time cost and the packing service was clear and was told to the customer from estimate to the move.the foreman even didn't charge the lunch time.I add the original contract with all details.  The check will be sent automatically to the address that we have on file. Thanks.

Review: Mirit-Great American moved our belongings on May 23rd 2013 from Kingston, PA. They put our belongings in their storage warehouse. My husband contacted them the end of June and gave them our new address which is in OK. They informed us to contact them one week before we wanted our belongings to be delivered which is what my husband did. They stated our belongings would be delivered on July 8th. My husband called them on July 5th to verify the exact time for the delivery. They stated they never confirmed July 8th. I tried calling them back and no one answered the phone for a couple of days. They already received over 4000.00 from us. I finally reached some one the week of July 8th. His name is [redacted] and he is over the long-distance moves. I explained to him our situation. He told me not to worry and I did not have to call him he would call me. I explained to him we took time off of our new jobs to get this done. He was very nonchalant and told me not to worry. I called the corporate office spoke with [redacted] and told her I was very displeased with this company and she took my name down and told me [redacted] (one of the owners) would contact me. He never did. I called back and told her I was seeking legal counseling on this situation within 2 minutes a guy name [redacted] called me and stated the driver would deliver my belongings between July 16th-18th. I stated I needed a definite date as we could not take all those days off from work. He stated someone would call me back. No one ever did. I called back spoke with [redacted] again he stated something happened to the driver and he would not leave until Monday July 15th and our items would be delivered between the 17th - 18th of July. I called the driver [redacted] today and he stated he was doing a job and would call me back. I called [redacted] back and asked him why is the driver doing a job when he should be on the road delivering our items. Another excuse was given and I was told our belongings wont be here until Friday afternoon. MADDesired Settlement: Our belongings need to be delivered by this week. We can not take anymore days off of our jobs. We do not have any family nor friends here to help us out. We paid for a service that is not being rendered. People need to know that this business is not GOOD!!! They need to know that they recently removed from their website that they are no longer affiliated with AMSA. When I chose this company they still had it on there. When I called AMSA they said they removed them from their organization of April 2010!! They state one thing and on their forms its another. They have you believe they are Great American Van Lines when really their Inc name is Mirit-Great American. False advertisement!!!

Business

Response:

Dear Revdex.com and Customer,

On all our contract and emails the timeframe for delivery is up to 21 business days,

From the first available day that the customer is ready.

The customer call us only on 6/28/2013 with address in OK.

THE STAFF IS ON THE TRUCK ON THE WAY TO OK.

We are on the time frame for delivery.

Thanks,

[redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This entire moving process, in June 2014, was a nightmare. When the company sent only ONE delivery guy to move an entire one-bedroom apartment's furniture up 2 flights of stairs, I knew I'd been scammed. However, after filing a claim with the "Claims Service International" third party from the contract the company provided, the only amount of money they were willing to restore for over $1,400.00 worth of damages was $184.50. A release form was signed for this amount and acquitted the company of any further consumer service complaints, but was not fulfilled by the business within 120 days. I have still yet to receive any settlement and am now seeking further action and/or restitution.Desired Settlement: I require the company submit settlement payment. I would prefer the party now pay AT LEAST 20% ($280.00) of the physical and financial damages which had initially been claimed with written documentation and pictures, as the delay of action has now taken over a year from initial filing of claim.

Business

Response:

Dear Customer,Did you sign the release form with CSI ????why you are not calling / email us ??? ([redacted])we never receive the sign form, from you or CSI.Please email it to: [redacted] attn. [redacted], and I will fix it for youif you don't get any replay please call me.Thanks,[redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response given offers no additional recompense, makes

excuses for a lack of cooperation, and depends on MY submission of an agreement

almost five months old. As indicated on the original contract from June 2014, Mirit

enlists the services of CSI for all claims. I perfectly followed protocol when

filing this claim and have documented each step of this process. The signed release form was submitted to CSI on 07/16/2015. I followed up with CSI on 08/27/2015. [redacted]. responded on 08/30/2015 saying "We informed your

moving company and we hope you will receive the payment soon."On 09/23/2015, I followed up with another e-mail to CSI,

from which I received no response. On 11/25/2015, I again sent an e-mail to CSI requesting

immediate assistance. I received a response from John B. the same day:

"Per the service agreement between CSI and the carrier, the carrier must

make payments within 45 days of receipt of the signed release form. The signed

release form received from you was sent to the carrier on 07/19/15.[...] We

will, as an act of courtesy, follow up..."As I have followed all necessary procedures and since the

third party claims service repeatedly demonstrated an active role in the

settlement, the moving business is being nominated as the offender of protocol.I am requesting that they send a new release form to be

signed in agreement for the amount of $280. Again, this is only a fraction of

both what was submitted as payment and what financial damages were incurred. Regards, [redacted]

Business

Response:

Dear Customer,CSI is outsourcing claim for moving companies.we didn't receive any sign release form or any email/phone from the customer or CSI.If it was important the customer can call us or email us!!!! or do any follow-up.I will call CSI and will ask for the documents.we will send the check of $184.50 up to the end of the day to the customer.Thanks,[redacted]

Review: This is one of the worst experience I have had. The only reason why I have chosen this company is because their initial quote was cheap (Boston - California : $3600). During the day of packing the movers tell me that the cost will be $4800 because of the extra stuff I had. Things get interesting here: The person moving the stuff tells me that tip me well and I can get this rate down. I refused as I wanted everything in writing. The Great American Van lines charged me 200 extra the next month stating that they had to pay extra for storage. For some reason they could not determine this earlier during the move.

Finally when the stuff arrived in CA, I was missing my 50" LED TV. The driver of the truck mentioned he will check the warehouse and call me. He calls me the next day and tells me he let his boss know about this. When I call the great american van lines (Merit Van lines) I was in touch with [redacted] who started the conversation with "The TV must be chipped and so they never sent", when I asked them where is the TV I get the response "May be the TV is broken so they dint ship". When I insisted on locating the TV I get the response "The TV was completely damaged and was trashed". This is complete nonsense, I am pretty sure that the TV is stolen.

The only mistake I made was the TV was packed in its original box. Any one looking at the box will know its a 50" LED TV.. Not to mention the broken lamps and shelves.

I want my TV back, they cannot just discard my TV.

Below is the contact information :

Job Id : [redacted] Ph: [redacted] or [redacted]

Person spoken with : [redacted]

Thanks for all your help.. I really appreciate this.

Business

Response:

I called the customer, and we will find solution directly with the customer.