Mirit Great American Inc

Review: This is one of the worst experience I have had. The only reason why I have chosen this company is because their initial quote was cheap (Boston - California : $3600). During the day of packing the movers tell me that the cost will be $4800 because of the extra stuff I had. Things get interesting here: The person moving the stuff tells me that tip me well and I can get this rate down. I refused as I wanted everything in writing. The Great American Van lines charged me 200 extra the next month stating that they had to pay extra for storage. For some reason they could not determine this earlier during the move.

Finally when the stuff arrived in CA, I was missing my 50" LED TV. The driver of the truck mentioned he will check the warehouse and call me. He calls me the next day and tells me he let his boss know about this. When I call the great american van lines (Merit Van lines) I was in touch with [redacted] who started the conversation with "The TV must be chipped and so they never sent", when I asked them where is the TV I get the response "May be the TV is broken so they dint ship". When I insisted on locating the TV I get the response "The TV was completely damaged and was trashed". This is complete nonsense, I am pretty sure that the TV is stolen.

The only mistake I made was the TV was packed in its original box. Any one looking at the box will know its a 50" LED TV.. Not to mention the broken lamps and shelves.

I want my TV back, they cannot just discard my TV.

Below is the contact information :

Job Id : [redacted] Ph: [redacted] or [redacted]

Person spoken with : [redacted]

Thanks for all your help.. I really appreciate this.

Business

Response:

I called the customer, and we will find solution directly with the customer.

Review: Several weeks ago I schedule movers for Monday June 30th, 2014 to move my belongings from [redacted]4 to my current location in Hawthorne NJ. I was told over the phone the movers will arrive between the hours of 2PM-4PM and was quoted at $440.00 for three movers. The movers did not arrive until approx. 640pm and I was told several of my items would not be taken unless I agreed to additional charges for $50 for each crate I use by the supervisor. Because of this I had to find other means of help to move my TV, several mirrors, Lamps, and a drum set. I signed documents at the Paterson location so they can official begin moving my belongings. At approx. 940pm the movers began heading to my new address while I stood behind to finish remove the remaining items. When I arrived at my new home at approx 1030pm the movers had yet to arrive and the supervisor contacted me claiming he had gotten lost and was down the street, but when they arrived I noticed cups of Big Gulp from the near by 7/elven store in their possessions . The entire time the supervisor stayed in the truck while the two other movers began moving the belonging into my new home until about 1220am when the supervisor and the movers assembled the bedroom sets and was done at approx 1240am. The supervisor informed me, the original $440 was an estimate for only 3hrs to move my belongings at a rate of 110$hr plus $110 traveling cost but it took 6hrs to move my belongings therefore at the rate of $110hr plus additional $110 for traveling cost and $45 for tape use my credit card was charge a total of $815.00. Had the supervisor not took a break and assisted with moving the belonging inside the new home it would not had taken 6hrs. I also should not have been charge with the hour they disappeared. I attempted to call the management office but I get a "voice mail is full" recorder. It should also be noted because of the time the movers arrived the local police where called at 11pm.Desired Settlement: I am hoping the management office will provide me a partial refund for the bill and reprimand the supervisor who stayed in the trailer of the truck the entire time the other two movers moved my belongings in my new home.

Business

Response:

As we agreed the $440 is a Min charge for 3 Hrs + 1 Hrs of travel time (please read emails and contract).

we also inform you that all items must be fully packed and protected (insurance request) .

The move was total of 7 Hrs (7 * $110) in'c travel time + $45 packing.

we did our part of the contract.

we also understand that you are not satisfied from the service and as a good faith we will return $110 to you.

in order to do it please email us your address and contact information in order to mail you the check.

Consumer

Response:

Thank you for your immediate response. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: guaranteed quote by salesman ( [redacted]) of $850.00 for moving my apartment's furniture/boxes ( job [redacted] ) from NJ to SC was not honored by the mover. He insisted on me signing the binding contract before giving me a final price. He said the estimate wasn't binding on him. He was extremely rude. He then wanted to charge me for whatever packing tape or boxes he needed. I called his boss who said he would pay for them The final price from him was $994.70, or 17% more than the guaranteed price I received from [redacted]. [redacted]Desired Settlement: Great American reimburses me for the differences in prices- $144.70.

Business

Response:

On the contract we taping in bold letters: The use of packing materials will result in additional charge. tape, box .. cost us money plus the extra Hrs. for the lobar.the customer paid the Min charges for the additional service!!we also charge him min cost for the additional items that he add to the inv list.

Review: I've hired Great American Van lines to move my stuff from Chelmsford, MA to Cary, NC. They picked our stuff on 03-21-2014 at chelmsford and supposed to deliver the Stuff on 03-29-2014. I've NOT heard anything from them yet. There are no answer from phone calls or emails.

They did not pick up all the articles as promised from my home. The treadmill, lawn mover and the ladder was left out. They dismantled the furniture and count them to multiple articles just to increase the count. They were threatening to keep the stuff at the warehouse for me to come and get it when they called me one time on march 28th 2014.Desired Settlement: I would like to get my stuff in a good condition.

Business

Response:

the customer receive his shipment ASAP less then the delivery time frame !

Review: We used this company for a move in September 2013. while there were many issues (bait and switch re: the size of the truck-- which resulted in our having to pay more than the 'promised' quote. to justify the extra charges, the company then LIED about having to pack our things, which was not true. We had packed all but a couple of big art works and TVs..but that's not our complaint now.) The issue now is that we made a claim about damages, and agreed to a paltry sum of less than $200. We signed off on the waiver last January and STILL have not received the check. The insurance company who brokers the settlements calls them and they promise that the check was mailed, but we still have not received it.Desired Settlement: We want our payment for damages paid and then we never want to never have any contact with this company again.

Business

Response:

in order to close this issue please email me the sentiment + your address to mail the check.

[email protected] attn Nathan and you will get it ASAP.

Consumer

Response:

I am rejecting this response because:

I have waited months for this check regarding damages, and the company has promised payment before. I'll believe it when I get the check and will only accept their response once the check in received and deposited.

Business

Response:

I cant help to the customer if he will not send the release form from CSI.

I also need the update address to mail the check

we offer option for the customer to get the money ASAP, please advise !!!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Here is the waiver, sent again today by CSI

I actually used Mirit Great American Inc one month ago to move from MS to NM. I planned to write a review but never got around to it until now. The service was excellent from start to finish. Mike was responsive and informative with pricing. He didn't come out to the house to do an estimate but was able to do it through photos I sent. He estimated the size of the truck, hours & guys expected based on the furniture I had, the house sq ft and number of rooms. He was spot on. The guys showed up on time and were very efficient. They also were very polite and all had a good attitude. I was very happy with the move. I had a negative experience with a different moving company in the past and Mirit Great American Inc was the complete opposite. This company came as a referral from my friend who used them and I have referred them to others that were looking for movers.

Review: I was moving from Chicago to Morrisville, NC on Jun 27. I purchased the moving service from Great American Van Lines. They guaranteed. 1-10 day delivery; however it took them 15 days to deliver my stuff (The delivery was made on July 14).

The worst thing is that most of my furniture and valuable items were missing. It apprears that either they lost them or they delivered some items to the wrong location. No matter which situation it acctually was, their service quality is absolutly unacceptable.Desired Settlement: I want them to finish the job they promised the first place. Find my missing items and deliver them to my place.

Business

Response:

Dear Revdex.com and Customer,

On our file the delivery time frame is up to 21 business days, it’s on the email and on the contract.

the delivery was on time.

Regarding the missing item:

On our recurred the shipment was load in full from our storage facility.

The customer didn’t check the inventory on the unloading only put some missing items on the file.

we will check again in our storage and will try to find them.

Also the customer need to open a claim file with CSI [redacted].

Consumer

Response:

I am rejecting this response because:

"On our file the delivery time frame is up to 21 business days, it’s on the email and on the contract.

the delivery was on time."

Response: This is a deviation from the contract (please see attached file).

It is clearly stated in the contract under the section of "Generary Delivery Schedule" that: "501-1000miles; 1-10 business days".

The distance between Chicago and Morrisville, NC is ~800miles. Obviously it falls into 501-1000miles category.

On our recurred the shipment was load in full from our storage facility.

The customer didn’t check the inventory on the unloading only put some missing items on the file.

Response: I did check the inventory on the unloading with the driver from the company. The driver and I actually checked the items one by one against the original inventory list.

Attached is the inventory list showing the missing items, which were signed by the company driver and myself.

A recent update is that I was contacted by another moving company (located in Florida) that some of my items were delivered in error to her place by the driver.

I confirmed some items from the pictures sent by that moving company in Florida. However, I still have some other items missing, which I do not know where they are.

I informed the situation to Great American Van Lines.

At present all my wife and myself's clothes, bed frame, dinning table w/chairs, computer chair, and most importantly, my PhD diploma and my wife's Master's degree diplama are among these missing items.

Their mistake has caused tremendous inconvenience and huge financial loss for us. They must fix their mistake as soon as possible (I need a timeline).

Consumer

Response:

Review: 9621768

I am rejecting this response because:

1. In the attachment (sean wu.jpg) the business enclosed, it is very clear that the businees overwrote the original record (which was 3-14) under the "Agreed Delivery Date" section and intentionally changed delivery time frame after the original signature.

2. I have not received the missing items yet as for Aug 22, 2013.

Regards,

Zhaoxiang Wu

Business

Response:

I will not argue with the customer about the delivery time frame it’s by the law and it’s on the contract.

Regarding the boxes, the customer aware that we found the missing boxes.

We try 3 times to send UPS to the customer in Miami to pick up the boxes, we set the time and get acknowledge from him. and the customer wasn’t home.

We are sending one of our truck to pick up the boxes late afternoon, in order that the customer in Miami will be home.

On the first minute that we get them we will send them ASAP to the customer.

we are sorry again, we will do the max in order to get the boxes.

we used Mirit Great American For our move From Edison NJ to Miami FL movers was on time and did a great job the movers was really good and the office really helps us on delivery time they keep us posted during the all process .we receive our house hold goods in a great condition the same way the movers took it with out any damages I was very happy with the services and I will recommend Mirit Great American to who ever need Movers

Review: When the truck arrived it was a Budget rental truck. They told me to sign the contracts and enter my information prior to the rest of it being completed which I refused to do until the end.The company did not offer the 2 liability options mandated by federal law for the movement of household goods. They insisted that if I wanted the full replacement value protection that needed to be purchased through a third party insurance company and then I needed to sign the second option waiving my right to the full replacement value protection. This was not true. I did purchase the insurance ($429) and fought with the company explaining my rights before they agreed to let me select option one at the price of $986. This price was above the expected price in the rights and responsibilities book ($250) as well as that listed on the companies website ($500-$750). I argued this as well.Neither the foreman or the manager I spoke with on the phone were familiar with this federal regulation and they needed to contact their attorney to answer my questions and proceed.The moving company also continued to push back the delivery date of my shipment. I then received a phone call from QRS moving company telling me I would hear from them the following day for 24 hour delivery of my shipment. I never heard from them again and when I tried to call them back it said the number was disconnected. When I called Mirit Great American they said there was a snow storm in Colorado and that was why my shipment could not go through and the phone was down. It has been in the 80's the past week according to local weather reports.Mirit Great American has not returned phone calls when urgent messages were left and will not allow you to speak with the owner of the company. When asked who the owner is, several names have been given. In speaking with the insurance company I was told that my policy is no longer in effect since it is now in the possession of QRS moving company. QRS told me they have little to no relation with Mitit.Desired Settlement: I would like to speak with the owner of the company.I would like to be reimbursed $429 for the insurance policy I was wrongly told that I needed to purchase and is no longer effective due to Mirit Great American actions.I would like a guaranteed delivery date.

Business

Response:

Dear Revdex.com, Regarding insurance: All option by the law are on our quote and contract.Customer can chose which one is better for them, also we are offering to the customer to buy a better insurance from moving insurance.comThe customer never call to our office before and on the move date with request to buy full value protection from us. The customer buy the same insurance from moving insurance for less money.The insurance policy is valid and under Great American and the contract is under Great American.I’m not understand what the customer is planning with the insurance ?? she didn’t receive the delivery yet, all the shipment is on the same condition that was on the pickup. The delivery of the shipment is up to 21 business days, she will get the shipment on the time frame.QRS is one of our delivery agent, and I explained to the customer that Great American name is on the contract and responsible to the shipment from a-z.The customer will get a call from the driver with 24 hour before delivery. I really don’t know why this customer is bugging us every day with the same questions. The price and the delivery time frame will stay the same!!!! I recommended to the customer to be a little more patient.As long as the insurance is under our name is valid!!!! if she will have any problem she can contact me.

Review: On 6/11/2013, a week prior to the pick up, I informed the movers via telephone & e-mail of the truck size limitations for delivery. On 7/23/2013, 2 days prior to the actual delivery date, the dispatcher said they would send a small truck with no shuttle charges. However, on the actual delivery date of 7/25/2013, the driver called & asked for an additional $275 for shuttle services. When I asked him why they did not tell me about this extra charge in advance, he RAISED HIS VOICE, & threatened if I didn't pay the extra money, he would return my goods to NJ!

The estimate & bill of lading mention the delivery date 2-14 business days from the first date we were available to accept the shipment. First available delivery date was 6/24/13. Carrier failed to deliver the shipment until 7/25/13, 14 days after the end of the 2-14 business days. They repeatedly postponed the promised delivery date. They refused to consider our needs in their advisement, despite multiple requests via telephone & e-mail. They never responded to my e-mails. THEY DID NOT ANSWER MY TELEPHONE CALLS, UNLESS I CALLED WITH A BLOCKED CALLER ID. THEY NEVER RETURNED MY PERSONAL MESSAGES. The contact person at their main office, Nathan, was NEVER available. Basically, after they picked up our goods, he made himself absolutely unavailable & I NEVER heard his voice again. THEIR VOICEMAIL WAS ALWAYS FULL & DID NOT ACCEPT MESSAGES. In one incidence, the dispatcher HANGED UP the phone on me as soon as I said my name. A friend of mine who was doing business with them had just talked to [redacted] I called less than a minute after my friend, & they said [redacted]was not in that day at all! The delay in delivery caused financial & emotional damages to our family. The mover's failure to deliver the shipment during the period entered on the bill of lading caused our family to have expenses we otherwise would not have had.

A box ($800), a bed frame ($50), 4 legs of a chaise ($63) missing. Multiple damages made to furniture.Desired Settlement: Apology for dishonesty and poor service. Refund for damages and delay.

Business

Response:

Dear Customer and Revdex.com,

first we apologies for the inconvenience.

All additional charges are on our printed email and contract and tariff.

The customer need shuttle in FL and he was aware to this charge from the booking.

The most important thing we sent a 26 foot truck to FL in order to save the money for the shuttle.

There was no access only for small 16 foot truck and the customer paid only the cost fee.

Regarding the damages please call to CSI (claim service int)@ [redacted]

As good customer service we gave to the customer $400 discount for the late delivery.

Consumer

Response:

Complaint[redacted]

Dear Ms. [redacted]

Thank you for the message. It is amazing how a business who never responded to any my e-mails, all of a sudden becomes apologetic. I appreciate their response; however, I am rejecting this response because:

1. Regarding the truck size, as I mentioned in the complaint, I notified the business regarding truck size limitations for delivery on 6/11/13, one week prior to the pick up (please see attached e-mail). The length limitation, as seen in the attached document, was 35 feet, not 16 feet! So, this was not the issue. The point, however, is that the business told me on 7/23/13, two days prior to the delivery, that their truck would meet the size limitations and there wouldn't be ANY shuttle charges. Despite that, on delivery date (7/25/13), the driver raised his voice and asked for shuttle charges, because his truck was 13 feet tall and did not meet the height limitations. When I contacted the dispatcher, they said they could not do anything about it and I needed to resolve the issue myself with the driver.

2. Regarding damages to the furniture and also missing items, we filed a complaint with CSI on 8/8/13. There has been no response as of yet.

3. According to Subpart F of Federal Motor Carrier Safety Administration's regulations, "when a mover is unable to perform either the pick up or delivery of shipment on the dates or during the periods of time specified in the order for service, the mover must notify you of the delay, at mover's expense." The mover was not able to do the delivery until 14 days after the end of 2-14 business days. It took total of 37 days. I have a family to support. We had to buy a mattress, clothing, kitchen items, and other items we otherwise would not have purchased (receipts are available upon request). Other moving companies reimburse $100 to $150 per day for late delivery. They claim they "gave to the customer $400 discount for the late delivery;" however, the discount given was about $200, not $400. I am sure the mover is familiar with United States Code title 49, chapter 147, section 14706 regarding liability of carriers under receipts and bills of lading.

I appreciate your time and attention in this matter.

Best Regards,

Business

Response:

Dear [redacted] and Revdex.com,

Regarding the shuttle fee you was aware to the option of shuttle from the contract, we was trying to save the money for you

and we sent a small truck to the delivery, again it didn’t fit so we need to rent a smallest truck in order to deliver the shipment to your location.

The cost of the shuttle was $800 and you paid only $275.

Regarding the Claim you need to get the response from CSI shortly.

Regarding the delivery time frame we can do delivery up to 21 business days from the first available delivery date for delivery, and by the law up to 60 days.

I think that the Revdex.com can approve it.

You receive from us $200 + ($800 cost for the suttee) you pay only $275 so you receive a total discount of $725 if you want the correct numbers.

You receive a big discount as a good customer service, we suppose to charge the full amount because the delivery and the shuttle was under the contract.

Review: Basically it is way too long to type, I have copies of the email if needed to be faxed over but basically I was told that my moving service would cost a certain amount and they in the end it was increased by a large sum of money which is why I am disputing the credit card charges and also I was ignored in my emails, phone calls and they were over 7 days late with the delivery. If they would of quoted it correctly from the beginning, I would of went with someone else that was MUCH CHEAPER by over $500.00!!!Desired Settlement: I want the $550.00 refunded back for the lousy service and lying and increasing charges in the end.

Business

Response:

Dear [redacted]

We are deeply sorry for the additional charge that was incurred on the day of your move. However, the original quote was $700 for the list of items that was provide and signed by you.On the day of the move, there were two problems: firstly, the dimensions of the items which you provided were incorrect and secondly there were additional items which you did not mention in your original list. Furthermore furniture pieces which needed packing were not packed by you and required the movers to do on the spot professional packing. You were told that the quote will increase if the list is not accurate and for any packing materials which you will require. Therefore, there was an additional $300 to pay. The movers did not make this decision without getting a signed approval by you firstly. Attached are part of the original quote and contract. (system can add only 4 doc)Thank you for your time,Nathan

Business

Response:

Dear [redacted]please look on the attach file of the inventory on the pick-up date.more boxes, more pictures boxes, bike etc'.only to add bike is 22 cf * 3.15 * 6% fuel is $75, what about the rest of the staff.this is why the cost was change in $300 from the estimate and not $500 as you said.and if you look on the sign contract all changes was approve by you and sign by you !!!as a good faith from us and because of the holiday, we will send to the customer a check of $100.please email us the full address and the contact info to [redacted]Thanks,Nathan

Review: There was a discrepancy in the billing. I received a response that a credit would be issued on 10/4/2013 and it has not yet been issued for "additional materials" used during the move.

There has also not been any resolution to the dispute on the number of hours I was billed for the move. I was billed for 5 hours when in fact should only have been billed for 4, which included the transportation hour they require.Desired Settlement: Awaiting at minimum a $100.00 credit for "additional materials" used during the move.

Business

Response:

we did return the money to the customer credit card, I also sent approve email from the credit card company.

The customer can call the credit card company to get approve.

Please close this file.

From the get go,Mirit American Van Lines was helpful beyond our belief, we had planned to move from Philadelphia back to Washington midsummer. We made all the normal decisions, started to plan and pack. We called all the usual suspects in relation to our transportation. And found that the cost involved in driving a truck was just too expensive. I called the transport and storage places and found that most of the quotes were UN realistic, either too high or WAY to low. When I started to scratch the surface the “fine print” came up and the cost rose considerably. With some googling we found this company and started to inquire. Pretty much all the companies have the same deal. At pick up they disassemble, pack it, charge you for the footage you use. I found that the transport rates were vast. However when I finally got around to Mirit Great American a gentleman named [redacted] answered my call, He was courteous, and up front. We discussed my needs and instead of throwing numbers at me he asked me what needs were. After several phone calls and price shopping we went with [redacted] and Mirit Great American . They weren’t the cheapest however the forthright honesty that [redacted] displayed in his calls instilled confidence with our needs. We set a date and got a price…. Within that month we had made several changes to our transport needs, we changed delivery cities and pick up times over a half dozen times. The professionalism that was extended to us was amazing, plus the price quoted did not change. Over the next several weeks we had to maneuver our move due to our work schedules, again this did not phase Great American . Move day arrives, a driver arrives in the AM, HE opened up the truck and I was happy to see a very well-manicured trailer and a clean sturdy loading ramp that was easy to use. Our load up was quick, easy and when it came down to it, we actually used less space than was originally quoted. I don’t think I have ever experienced a move so simple and easy over the 15 moves that I have done in my life. This was as easy and honest as it gets. Great American Van Lines will be used again by my family when our needs arise.