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May 18, 2016[redacted]Re: Revdex.com Claim [redacted]Dear Ms. [redacted],Thank you for taking the time to speak with me. This letter is to summarize our conversations.EMS will close your processing account without penalty or early termination fee 60...

days fromthe date of this letter. I have also included documentation explaining your current ratestructure. The first document is your original application signed at 2.19% on 1/7/15. Based onyour business type, EMS would not move forward with those rates. The deal was then re-writtenand a new document was signed on 1/17/15 at 3.95%. The third document included is yourOctober 2015 statement, notifying you of a rate increase of .30%. The increase then took yourbase rate to the current 4.25%.With that being said, EMS has made the business to decision to refund a total of $690.31representing the difference of your initial signed document and your current rate. EMS has alsoreleased $3,695.88 of monies held in reserve.EMS would like to wish you luck with your new merchant services provider. Please let me knowif you have any additional questions or concerns. At this time, EMS will consider this matterclosed.Sincerely,Jon C. B[redacted]Director of Client Service800-615- 1330 x2882

March 16, 2016[redacted]Re:  Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  This letter is to confirm that your EMS processing account...

has been closed without penalty or early termination fee.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

April 1, 2016[redacted], LLC[redacted]
[redacted]Re:  Revdex.com Claim [redacted]Dear Ms. [redacted]Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  This letter is to confirm that your account was closed due to your chargeback...

ratio.  However, there are no monies being held currently in reserve, and all documentation you had requested from our Chargeback and Risk departments was provided.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This business response was received by Revdex.com via email and is a copy/paste.November 29, 2017 [redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] Dear [redacted] Thank you for taking the time to work with Stacy...

S[redacted] in our Retention department. This letter is to confirm that your account has been closed per your desired settlement. EMS has also made the business decision to refund the cancel fee that you were charged, along with the monthly fees that you were assessed, for a total of $1,185.77. At this time, EMS will consider the matter resolved. Sincerely, Jon [redacted]
[redacted]

October 28, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with me.  This letter is to confirm that EMS has closed your merchant processing account without penalty or early...

termination fee.  EMS has refunded $78 as the result of two NSF fees, along with releasing all monies held in reserve.At this time, EMS will consider this matter resolved.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-615-1330 x2882

July 13, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com Claim [redacted]Dear Mr. [redacted],In response to your rebuttal, you made a business decision to transition away from EMS to anew provider. The signed and executed agreements with EMS and First Hudson Leasing willremain in place. I can have Stacy S[redacted] coordinate getting you the proper paperwork to beginthe cancellation process. The fees will not be waived, and the accounts will remain open untilthe process is completed.Sincerely,Jon C. B[redacted]Director of Client Services800-615- 1330 x2882

May 3, 2016Realty Restorations[redacted]Re:  Revdex.com Claim [redacted]Dear Mr. [redacted],Per your desired settlement, this letter is to confirm your EMS processing account has been cancelled.  EMS has released all monies held in reserve.  The...

total of funds released were $2,153.06.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

December 15, 2015
[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to work with Stacy S[redacted] in our Retention Department.  This letter is to confirm that your EMS processing account has been...

closed without penalty or early termination fee.  Also, your lease with First Hudson Leasing has been cancelled and you will be receiving a separate letter from them.  I would like to apologize for any inconvenience this may have caused. At this time, EMS will consider this matter closed.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted] Date: Tue, Jun 7, 2016 at 5:14 PMSubject: Re: Revdex.com [redacted]To: "B[redacted], Jon" Cc: "[redacted]@cleveland.Revdex.com.org" , molly@[redacted].comI have yet to receive any contact what so ever from Stephanie or anyone working for EMS.

December 2, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to work with Stacy S[redacted] in our Retention Department.  This letter is to confirm that your EMS processing account has been...

closed per your request and a refund check of $465.00 is enclosed as the agreed upon adjustment.  I would like to apologize for any inconvenience this may have caused. At this time, EMS will consider this matter closed.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

October 9, 2015[redacted]Re:  Revdex.com Claim [redacted],Thank you for taking the time to speak with Eric F[redacted] in our Retention Department. This letter is to confirm that your EMS processing account will be closed without penalty or...

early termination fee. I would like to apologize for any inconvenience this may have caused. Please let me know if you have any additional questions or concerns.  At this time, EMS will consider this matter closed.Sincerely,Jon ** B[redacted]Director of Client Service 800-615-1330 [redacted]

October 20, 2016[redacted]Re: Revdex.com Claim [redacted]Dear Ms. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department. Thisletter is to confirm that your EMS merchant processing account has been closed without...

penaltyor early termination fee. EMS has also made the decision to release all monies currently held inreserve.At this time, EMS will consider the matter resolved.Sincerely,Jon C. B[redacted]Director of Client Services800-615- 1330 x2882

January 16, 2017
[redacted]
[redacted]
[redacted]
[redacted]
Re: Revdex.com Claim [redacted]
Dear Mr. [redacted],
Thank you for taking the time to speak to Stacy Smith in our Retention department. This letter is...

to confirm that your EMS account has been closed without penalty or early termination fee. I would like to apologize for any inconvenience this may have caused.
At this time, EMS will consider the matter resolved.
Sincerely,
Jon C. B[redacted]
Director of Client Services
800-615-1330 x2882

September 13, 2016[redacted]Re: Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to work with Stacy S[redacted] in our Retention department. This letteris to confirm that your EMS processing account has been closed. We...

have also processed a$2000.00 refund per your desired settlement.At this time, EMS will consider the matter resolved.Sincerely,Jon C. B[redacted]Director of Client Services800-615- 1330 x2882

*See attached business response.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 13, 2017   [redacted]
[redacted]
[redacted]
[redacted]   Re: Revdex.com Complaint [redacted]   Dear Mr. [redacted],   Thank you for taking the time to work with Stacy S[redacted] from our Retention Department. As the result of that...

conversation, the decision was made that you would refund the three transactions in question. As of today, only two were processed. As soon as the third transaction is refunded, we will close your account per your desired settlement.   I would like to apologize for any inconvenience this has caused. At this time, EMS considers this matter resolved.   Sincerely,     Jon *. B[redacted] Director of Client Services [redacted]

April 6, 2016[redacted]Re:  Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  This letter is to confirm that your EMS processing accounts have been closed...

without penalty or early termination fee.  Also, [redacted] Leasing has cancelled your leases and you will be receiving a separate letter from them.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882