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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Consumer called to provide the account # [redacted]

This consumer message was received by Revdex.com staff member ** via phone.The consumer said she only got the chip machine because she was forced into it, she said she was told it was the law to carry the machine with the chip, she said she is now caught in the middle of some type of mess, she said "her...

guy" told her she could cancel with this business and switch to him.The consumer said she does not want to buy out her lease from this business, she said she never wanted the chip machine to begin with.The consumer said she does not believe she still had 2 years left on her lease at the time she upgraded to the new chip terminal.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 3, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],As the result of EMS terminating your account due to excessive chargebacks, EMS is holding monies in reserve until chargeback rights expire.  With...

that being said, EMS has released $2,200.00 on November 20, 2015, and an additional $6000.00 on December 2, 2015.  At this time, EMS will continue to hold monies, and release funds accordingly based on chargeback timeframes.  At this time, EMS will consider this matter closed.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 30, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with [redacted] in our Retention Department. This  letter is to confirm that your EMS processing account will be cancelled on your...

October 20, 2015 anniversary date, per your request.  I would like to apologize for any inconvenience this may have caused.Please let me know if you have any additional questions or concerns.  At this time, EMS will consider this matter closed.Sincerely,Jon *. B[redacted]Director of Client Service 800-615-1330 [redacted]

October 30, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to work Mike T[redacted] in our Retention Department.  This letter is to confirm that three of your accounts have been closed without...

penalty or early termination fee.  Your fourth account will remain open per your desired settlement.  EMS has refunded a total of $222.00 for month end fees previously charged.  At this time, EMS will consider this matter resolved.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

May 20, 2016Paul L[redacted]VapeSales.com8124 Kayak WayBlaine, WA 98230Re: Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department. Thisletter is to confirm that your EMS processing account has been closed without penalty or earlytermination...

fee. I would like to apologize for any inconvenience this may have caused.At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service800-615- 1330 x2882

electronic merchant systems June 15, 2017 Jennifer C[redacted]
[redacted]
[redacted] Re: Revdex.com Complaint [redacted] Dear Ms. C[redacted] Stacy S[redacted], from our Retention Department, has made multiple attempts to speak with you to address...

your concerns without success.In your complaint, you stated you have made attempts to cancel different products and services. However, our records indicate we have not had any communication with you since May of 2016. I am confused, as many of these services are monthly services that can be cancelled anytime, but our records indicate no cancellation attempt was ever made. You also continue to transact on your account as recent as yesterday. You stated that you were unaware of your lease with [redacted], although this agreement has been in place for over two years for your gift card service, which includes your processing equipment. Please find copies of your signed and executed agreements for your records and please let us know when you are available to discuss your concerns. I look forward to hearing from you Sincerely, Jon *. B[redacted] Director of Client Services [redacted]

November 24, 2015[redacted]Re:  Revdex.com Claim [redacted],As a follow-up to your inquiry, the review for release of monies held in reserve is scheduled for January 16, 2016.Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

July 20, 2015[redacted]Re:  Revdex.com Claim 1[redacted]Dear [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention Department.  This letter is to confirm the cancel fee associated with your processing account has been...

reduced and that you agree to pay one half, totaling  $297.50. Please let me know if you have any additional questions or concerns.  At this time, EMS will consider this matter closed.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

February 19, 2016Accelerated Financial Services[redacted]Re:  Revdex.com Claim [redacted]Dear Mr. [redacted],This letter is to confirm that the W-9 requested has been provided.  I would like to apologize for any inconvenience this may have caused....

 Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

March 1, 2016Never A Flaw Productions.com[redacted]
5 Red Barn Dr.Palm Coast, FL 32164Re:  Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  This letter is to confirm that your EMS processing account has...

been closed and there will be no further charges.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

August 24, 2015[redacted]
Re:  Revdex.com Claim [redacted]Dear [redacted],In response to your inquiry, Electronic Merchant Systems has made a business decision to terminate your merchant processing account.  You will...

not be responsible for any type of cancellation fee.  EMS’ threshold is 1% for chargebacks for your type of business.  Your chargeback ratio has exceeded 6%, well above the standard.  As a result, EMS will be holding monies in reserve for 180 days from your last activity, ensuring all chargeback rights have expired.When working with EMS’ Chargeback Department, the best way to provide information regarding chargeback information is to fax the information to [redacted].  Emailing information containing credit card numbers is not a secure form of delivery.Please let me know if you have any additional questions or concerns.  At this time, EMS will consider this matter closed.Sincerely,Jon ** B[redacted]Director of Client Service [redacted]

From: B[redacted], Jon Date: Tue, Jan 24, 2017 at 7:39 AMSubject: FW: Revdex.com [redacted]To: [redacted]@cleveland.Revdex.com.org)" Good morning [redacted], Please see response for your records. Thanks,JB From: [email protected] [mailto:[email protected]] Sent: Saturday, January 21, 2017 12:33 PMTo: B[redacted], JonSubject: Re: Revdex.com [redacted] I thank you for under standing this situation and resolving this issue I really appestat this thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]