Complaint: [redacted] I am rejecting this response because:When I purchased the vehicle this ridiculous charge should have been made known They led me to believe that the warranty would actually cover things that go wrong in the vehiclenot charge me just to look at it That is insaneThis issue would probably take a competent mechanic minutes to diagnose and a charge of for a vehicle that I bought from them with all warranties is not fair or good customer service Regards, [redacted]
I would like to apologize for any confusion on this matterIt is standard procedure for us to request a charge for any diagnosticsWe need to diagnose the vehicle to be able to perform work and warranty that workWe can not and should not try and diagnose a vehicle over the phone or take another repair facilities diagnosesI know there are many repair facilities that may accept this but we do not Thank you [redacted] ***
I am sorry for any inconvenience with regards to your vehicleWe will be refunding you the full amount of your repair as a good will gesture Thanks [redacted] ***PresidentTallahassee DCJRF
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: Greetings ***,Called yesterday and left voicemail to inform you that my vehicle has been repaired as of Monday, Oct 16, I accepted the 50/split Friday, Oct due to needing my vehicle and being without it for almost weeks and the dealership's refusal to cover full cost though they were liable for the damagesI will not utilize this business or its services in the future due to how I was treated throughout this processThanks for your assistancePlease close this case but by all means post this issue to make other consumers aware.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In reference to complaint # [redacted] ....the vehicle was towed into Tallahassee DCJR and was repaired with a new alternator that was provided by the customerThe dealership had vehicle towed and performed the repair free of charge to the customerthe customer has since driven his vehicle from the dealership and is satisfied.We appreciate the opportunity to remedy the situation.Sincerely, [redacted] ***President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Regards,
*** *** bad service and bad management at Tallahassee dodge I have no reason to drop the under plate shield off my truck
First, I would like to apologize fro Mr***'s inconvenience and I have spoken to the manager involved and would like to share his responseThis is from my Express Lube Manager, *** ***
",sans-serif>This customer called in on 09/22/stating that while he was
driving he started to hear a loud noiseHe stated that his skid plate was
dragging down the roadUpon his arrival he showed me steel skid
plateIt was folded in and severely bent as if it hit something very hardMr
*** story changed while talking about itHe retracted his original statement
and said it wasn’t scrapping and that a bystander waved him down and said
it appeared to be hanging downThat statement retracted after I asked him to
show me the severe scrape marks that should have been present if the plate was
scrappingThere were no scrape marks presentI asked him to show me how the
skid plate was before he removedHe couldn’t tell me how many screws were
holding it up just that he hit it with a hammer to remove itI showed him that
it’s a steel skid plate and with me putting all my force into it that I
couldn’t humanly bend the plate the way it was folded inI told him that even
if there was one screw holding it up that its steel and
wont drag against the ground because its not a floppy plastic plateI told him
that when it left here it was up all the way and he agreed that “yes when he
left here it was up and not hanging down”I advised him that something caused
the plate to come down and be bent up the way it was
So to sum it upWhen he left here he admitted that the plate was up and not
hanging after the oil changeThen he said it was dragging down the roadThen
I asked him to prove that, but he couldn’t because there were no scrape marks then
his story changedThe steel skid plate that he has had
severe folding damage that takes a lot of force to create as if he hit
something hard. At this time we will not be able to offer any further solutions to this matterIf you need anything else please do not hesitate to contact me*** ***President
Complaint: ***
I am rejecting this response because:I am not driving to quincyI really wish I never bought a jeep. I have never seen such a low level of competency of running a mechanic shop
Regards,
*** ***
Again, we have stated our opinion on this matter and do not feel we are responsible for the repairs needed to truckThe explanation that we were given with regards to the events do not leads me to believe we were responsible. Sincerely,*** ***
I appreciate the response and again feel like there is no opportunity for us to salvage this relationshipQuincy, which is only miles from our store is a Chrysler Dealership and all manufacture repairs can be completed there at no charge to our customer Thank You, Chuck Urban
As of May 9, 2016 we have offerd $1000.00 of goodwill to Mr. [redacted]. Our records indicate he is the owner. I have sent him a Release to review and once that is signed we will issue the check for assistance.The customer has stated that that is what he wants per Ms....
[redacted], I have read the complaint #[redacted] and I have discussed this with the people involved, this matter should have been resolved a long time ago and for that I apologize. I will send the customer the requested $300 immediately and also apologize to her for the delay. In...
discussing the matter, both individuals thought it had been taken care of and we always try to take care of our responsibilities immediately. I can assure you it was never our intent not to live up to our obligation to our customer and we will get the check out immediately. Respectfully, [redacted]GSM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for any inconvenience with regards to your vehicle. We will be refunding you the full amount of your repair as a good will gesture. Thanks [redacted]PresidentTallahassee DCJRF
Revdex.com: Greetings [redacted],Called yesterday and left voicemail to inform you that my vehicle has been repaired as of Monday, Oct 16, 2017. I accepted the 50/50 split Friday, Oct 13 due to needing my vehicle and being without it for almost 2 weeks and the dealership's refusal to...
cover full cost though they were liable for the damages. I will not utilize this business or its services in the future due to how I was treated throughout this process. Thanks for your assistance. Please close this case but by all means post this issue to make other consumers aware.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to apologize for any confusion on this matter. It is standard procedure for us to request a charge for any diagnostics. We need to diagnose the vehicle to be able to perform work and warranty that work. We can not and should not try and diagnose a vehicle over the phone or take another...
repair facilities diagnoses. I know there are many repair facilities that may accept this but we do not. Thank you [redacted]
Thank you for the correspondence. I would first like to apologize for any inconvenience that we may have caused. Our customer satisfaction is of up-most importance to me and this company. I would also like to apologize to Ms. [redacted] for the inconvenience. It certainly doesn't benefit anyone to make...
mistakes. I looked up our records and believe the car is registered to [redacted] it's a 2014 Jeep Patriot with serial # [redacted], I hope this is the correct information. While I do believe we made a mistake on the availability of the parts I don't believe we maliciously tried to inconvenience or deceive our customer. I think requesting Tires and and money and free oil changes is outrageous. I would suggest that there are numerous other dealerships that may be closer to you that may want to frequent. Again I apologize but feel there is nothing left for us to do to salvage this relationship. Sincerely, [redacted]President
Complaint: [redacted] I am rejecting this response because:When I purchased the vehicle this ridiculous charge should have been made known They led me to believe that the warranty would actually cover things that go wrong in the vehiclenot charge me just to look at it That is insaneThis issue would probably take a competent mechanic minutes to diagnose and a charge of for a vehicle that I bought from them with all warranties is not fair or good customer service Regards, [redacted]
I would like to apologize for any confusion on this matterIt is standard procedure for us to request a charge for any diagnosticsWe need to diagnose the vehicle to be able to perform work and warranty that workWe can not and should not try and diagnose a vehicle over the phone or take another repair facilities diagnosesI know there are many repair facilities that may accept this but we do not Thank you [redacted] ***
I am sorry for any inconvenience with regards to your vehicleWe will be refunding you the full amount of your repair as a good will gesture Thanks [redacted] ***PresidentTallahassee DCJRF
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: Greetings ***,Called yesterday and left voicemail to inform you that my vehicle has been repaired as of Monday, Oct 16, I accepted the 50/split Friday, Oct due to needing my vehicle and being without it for almost weeks and the dealership's refusal to cover full cost though they were liable for the damagesI will not utilize this business or its services in the future due to how I was treated throughout this processThanks for your assistancePlease close this case but by all means post this issue to make other consumers aware.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In reference to complaint # [redacted] ....the vehicle was towed into Tallahassee DCJR and was repaired with a new alternator that was provided by the customerThe dealership had vehicle towed and performed the repair free of charge to the customerthe customer has since driven his vehicle from the dealership and is satisfied.We appreciate the opportunity to remedy the situation.Sincerely, [redacted] ***President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Regards,
*** *** bad service and bad management at Tallahassee dodge I have no reason to drop the under plate shield off my truck
First, I would like to apologize fro Mr***'s inconvenience and I have spoken to the manager involved and would like to share his responseThis is from my Express Lube Manager, *** ***
",sans-serif>This customer called in on 09/22/stating that while he was
driving he started to hear a loud noiseHe stated that his skid plate was
dragging down the roadUpon his arrival he showed me steel skid
plateIt was folded in and severely bent as if it hit something very hardMr
*** story changed while talking about itHe retracted his original statement
and said it wasn’t scrapping and that a bystander waved him down and said
it appeared to be hanging downThat statement retracted after I asked him to
show me the severe scrape marks that should have been present if the plate was
scrappingThere were no scrape marks presentI asked him to show me how the
skid plate was before he removedHe couldn’t tell me how many screws were
holding it up just that he hit it with a hammer to remove itI showed him that
it’s a steel skid plate and with me putting all my force into it that I
couldn’t humanly bend the plate the way it was folded inI told him that even
if there was one screw holding it up that its steel and
wont drag against the ground because its not a floppy plastic plateI told him
that when it left here it was up all the way and he agreed that “yes when he
left here it was up and not hanging down”I advised him that something caused
the plate to come down and be bent up the way it was
So to sum it upWhen he left here he admitted that the plate was up and not
hanging after the oil changeThen he said it was dragging down the roadThen
I asked him to prove that, but he couldn’t because there were no scrape marks then
his story changedThe steel skid plate that he has had
severe folding damage that takes a lot of force to create as if he hit
something hard. At this time we will not be able to offer any further solutions to this matterIf you need anything else please do not hesitate to contact me*** ***President
We traded our customer out oF the vehicle on 8/23/She is satisfied
Complaint: ***
I am rejecting this response because:I am not driving to quincyI really wish I never bought a jeep. I have never seen such a low level of competency of running a mechanic shop
Regards,
*** ***
THE REPAIRS REQUESTED BY CUSTOMER WERE PERFORMED AT NO CHARGE TO CUSTOMERTHIS IS ALL WE CAN DO AND THIS CASE SHOULD BE CLOSED Thank You
Again, we have stated our opinion on this matter and do not feel we are responsible for the repairs needed to truckThe explanation that we were given with regards to the events do not leads me to believe we were responsible. Sincerely,*** ***
I appreciate the response and again feel like there is no opportunity for us to salvage this relationshipQuincy, which is only miles from our store is a Chrysler Dealership and all manufacture repairs can be completed there at no charge to our customer Thank You, Chuck Urban
As of May 9, 2016 we have offerd $1000.00 of goodwill to Mr. [redacted]. Our records indicate he is the owner. I have sent him a Release to review and once that is signed we will issue the check for assistance.The customer has stated that that is what he wants per Ms....
[redacted]. Sincerly [redacted]
[redacted], I have read the complaint #[redacted] and I have discussed this with the people involved, this matter should have been resolved a long time ago and for that I apologize. I will send the customer the requested $300 immediately and also apologize to her for the delay. In...
discussing the matter, both individuals thought it had been taken care of and we always try to take care of our responsibilities immediately. I can assure you it was never our intent not to live up to our obligation to our customer and we will get the check out immediately. Respectfully, [redacted]GSM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for any inconvenience with regards to your vehicle. We will be refunding you the full amount of your repair as a good will gesture. Thanks [redacted]PresidentTallahassee DCJRF
Revdex.com: Greetings [redacted],Called yesterday and left voicemail to inform you that my vehicle has been repaired as of Monday, Oct 16, 2017. I accepted the 50/50 split Friday, Oct 13 due to needing my vehicle and being without it for almost 2 weeks and the dealership's refusal to...
cover full cost though they were liable for the damages. I will not utilize this business or its services in the future due to how I was treated throughout this process. Thanks for your assistance. Please close this case but by all means post this issue to make other consumers aware.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to apologize for any confusion on this matter. It is standard procedure for us to request a charge for any diagnostics. We need to diagnose the vehicle to be able to perform work and warranty that work. We can not and should not try and diagnose a vehicle over the phone or take another...
repair facilities diagnoses. I know there are many repair facilities that may accept this but we do not. Thank you [redacted]
Thank you for the correspondence. I would first like to apologize for any inconvenience that we may have caused. Our customer satisfaction is of up-most importance to me and this company. I would also like to apologize to Ms. [redacted] for the inconvenience. It certainly doesn't benefit anyone to make...
mistakes. I looked up our records and believe the car is registered to [redacted] it's a 2014 Jeep Patriot with serial # [redacted], I hope this is the correct information. While I do believe we made a mistake on the availability of the parts I don't believe we maliciously tried to inconvenience or deceive our customer. I think requesting Tires and and money and free oil changes is outrageous. I would suggest that there are numerous other dealerships that may be closer to you that may want to frequent. Again I apologize but feel there is nothing left for us to do to salvage this relationship. Sincerely, [redacted]President