Mission Hills Apartments

unfortunately since the television has been moved to a different address we are unable to know if this has been damaged when it was sent to the second address

Complaint: [redacted] I am rejecting this response because: I checked my [redacted] account at 2:p.m., December There is no refund postedThe last transaction is a payment I made in November Regards, [redacted]

There has been some major miss communicationbut I still feel the need to make you happy we love you and all our customersplease send me the address and the battery you would like for us to send this to and we will so everything to get this out

Complaint: [redacted] I am rejecting this response because: Order number [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Business promised they would provide a return shipping label and once again; they continue to not meet my expectations They continue to delay this transaction and I would like this complaint to be logged against this business Regards, [redacted]

please see the return authorization number RMA # [redacted] has been createdonce we get this back we will refund the account the full amount

we sincerely apologize for this mis-understandingIt looks like we put a refund though you should see this refund shortly

We are so sorry that all this has happened to youWe make sure that every products that leave here are the right product ,, something like this hurts us as a company, we are so very sorry If you would like to do a return please contact us at [redacted]

there is no order number attachedMaybe you can call me at [redacted] so I can take care of this now

Sorry about the delay we will go ahead and refund $

we are so sorry for this it looks like we put a credit request through all you need to do is re order

Complaint: [redacted] I am rejecting this response because: In spite of what Beach Camera claims, they have NOT refunded the money to meThey continue to claim they deposited the refund into my accountThis is totally falseI don't know what account they think they're using, but it's certainly NOT any of my accountsIn my last message to the company, after they once again claimed to deposit the money and nothing appeared in any of my accounts, I asked for a PAPER CHECK sent to my home address, which they have on file(Or, if they've lost my address I can supply it again.) So, I have not received a checkI have not seen money deposited into my accountI have not received the refund from Beach CameraI do not consider this case closedThank you Regards, [redacted]

this has been cancelled and refunded on 10-8-

Complaint: [redacted] I am rejecting this response because:Right before I received this e-mail I just got off the phone with there customer serviceWhich told me they cannot yet issue a refundRegardless of that fact that I have already refused the package and did my last step in this horrible process days ago Regards, [redacted]

we have refunded this accounnt

From: Mission Hills (SA) Manager [mailto: [redacted] ] Sent: Thursday, May 25, 1:PMTo: Sherri Brauer < [redacted] .org>Subject: RE: Mission Hills Manager's E-mail - complaint Id [redacted] ( [redacted] ); WLF # ***Good Afternoon Ms [redacted] The [redacted] vacated apartment # [redacted] back in February The unit was preleased to the next scheduled tenant within a week’s time, upon receipt of the unit, the smell of smoke and yellow nicotine on everything around the apartment was overwhelming and since our usual turnaround (5-days) time to make an apartment ready for the next tenant was not sufficient to get the issues handled accordingly in this unit, that new prospective tenant ended up cancelling their application with usFurthermore, it took several attempts to get the heavy smoke smell out and replacing all light fixtures, blinds and ceiling fans We also had to replace the carpet/pad, seal the subfloor, and repaint the unit and seal the walls while doing so, but the smell was still not eradicatedWe have resorted to smoke remediation treatment as a last resort and hope that will eradicate the issue enough for the next tenant Please note this unit has indeed been unable to be re-leased since FebruaryWe have supporting documentation as well as documented photographs to show the condition of the unit at move out and I do not feel that any of the charges were unlawful and/or inadequate based on the terms of the [redacted] signed lease contractThe same thing applies to the water billing, for which we have contracted legal assistance to respond to the PUC as the [redacted] have also filed a separate claim with them While we continue to research the Conservice claims involving the utility company and meter information, I do not feel that Mission Hills acted in bad faith or unfairly in the final deposit accounting process as it refers to this tenant Should a legal dispute arise as a result of this matter, the situation should be addressed to include our retained legal counsel on the matter, [redacted] ***, out of Austin, TXI hope this helps shed some light with regards to this matter, and show that we processed this final accounts, just like we process any other one, on the basis of factual documentation and careful inspection of the units as assessed by the professionals who completed it as well as the lease contract the past tenants had agreed and signed toThank you in advance for your time and attention in this matterSincerely, [redacted] , CAM | Community ManagerMission Hills | [redacted] | [redacted] , TX o ***.***[redacted] | [redacted] | www[redacted] .com

Complaint: [redacted] I am rejecting this response because: Thank youI will close the case once the check receivedThanks Regards, [redacted] ***

Hello Ms [redacted] ,As previously stated by the community, there was no wrongful billing assessed to unit #***, and aside from the prospective tenant cancellation, Mission Hills have contracted companies and vendors, outside of our staff that have witnessed the smoke damage (from tobacco use, not cooking or as otherwise suggested in your response) to the unit was indeed serious and substantial I fear that your opinion, will not be properly substantiated by the actual evidence of the damage to your apartment the community possess, but you are respectfully entitled to your position, however, we demand that you cease to continue to make accusations with regards to our business practices, unless you have something more than your opinion and hearsay statements With regards to other matters concerning the community's reputation, some of which are unfortunately often times misplaced (out of context), exaggerated and/or speculative, if I may add, is indeed irrelevant to the issue at hand concerning the damages caused to your last occupied apartment at the site Mission Hills understands your legal right to complaint with the Attorney General, but typically, as with any complaints filed with any government and/or regulative organizations, have to be investigated by default, it does not imply guilt by default Therefore, we will be prepared to show any of the referenced organizations any needed documentation in order to show the transparency of our processes Mission Hills is committed to providing excellent customer service and is focused in maintaining as well as improving the community to the best of our abilities, but this process includes holding residents accountable for their legal obligations to properly maintain the leased premises, during and after their residency with us.Thank you in advance for your time and understanding in this matterSincerely, [redacted] , CAMCommunity Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope that this resolves this issue appropriatelyI hope not to be charged anymore Regards, [redacted]

Finally, the battery arrived todayOnly after I blasted Beach Camera on TwitterIt is a shame that something which should have taken five minutes....took monthsThanks for your assistance, I consider the matter closed [redacted] Regards, [redacted]