Mission Hills Apartments

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are so sorry for all this trouble..  The investigation is on going with UPS..  In order for you to not be upset and to make up for this we will go ahead and refund the credit card the full amount.. If the order does get delivered we will do our best to call you to charge the...

card once more. We again are all sincerely sorry for all this trouble.

Complaint: [redacted]
I am rejecting this response because: Order number [redacted]
Regards,
[redacted]

So sorry for this.we have submitted a full refund on your account. so sorry for all of this.

So sorry for all this which occurred.  It looks like the account has been refunded.

unfortunately since the television has been moved to a different address we are unable to know if this has been damaged when it was sent to the second address.

Complaint: [redacted]
I am rejecting this response because: In spite of what Beach Camera claims, they have NOT refunded the money to me. They continue to claim they deposited the refund into my account. This is totally false. I don't know what account they think they're using, but it's certainly NOT any of my accounts. In my last message to the company, after they once again claimed to deposit the money and nothing appeared in any of my accounts, I asked for a PAPER CHECK sent to my home address, which they have on file. (Or, if they've lost my address I can supply it again.) So, I have not received a check. I have not seen money deposited into my account. I have not received the refund from Beach Camera. I do not consider this case closed. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you. I will close the case once the check received. Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I apologize however our policy is that once we deliver to the address provided to us by the customer, we cannot provide a refund unless the shipping company admits/confesses to an incorrect delivery.

we are so sorry that you went through this..  we do have some customer service Representative in training.  please call me at [redacted]  my name is charlie I would love to assist you anyway I can.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have found the refund and I am satisfied of the outcome.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Their policy is all packages require a signature and that's why I ordered the $500 item from this company and not [redacted]. It clearly states this policy online. The package was left on steps accessible to the street and did not request a signature. If it was signed for I would take all responsibility but the company didn't even use its own policy. I had to reorder through [redacted] because Beach camera was out of stock.
Regards,
[redacted]

So sorry for what occurred on this order. we went ahead and put a full refund on your credit on the 25th of august.

As of now it looks like our customer service team has already handled the refund. sorry for all this which occurred.

Do you by chance have the order number so we can go ahead and assist you further.

Complaint: [redacted]
I am rejecting this response because:
The INVOICE I got from the package showing the Invoice # [redacted] and Customer# [redacted].
Regards,
[redacted]

Sorry about the delay.  we will go ahead and refund $15

Complaint: [redacted]
I am rejecting this response because:Right before I received this e-mail I just got off the...

phone with there customer service. Which told me they cannot yet issue a refund. Regardless of that fact that I have already refused the package and did my last step in this horrible process 2 days ago.
Regards,
[redacted]