Missions At Sunbow

Mr [redacted] ,First I would like to apologize for the delay in our response to youMy name is [redacted] and I am the Community Manager at the Missions at SunbowI don't have you under our records as a resident here at Missions at SunbowThere have been a few changes to the office personnel and hope that moving forward you will have a better experienceThe trash valet service pickup is Monday, Wednesday and FridaysIf you should have a question regarding this issue please contact me at your earliest convenienceThe gate is on a timer and closes at 3:00pm everydaySomeone recently ran into the gate causing the hinges to crackWe will be replacing these on 7/1/and apologize for any inconvenience this may have causedI'm unsure in regards to your personal belongings situationIf you could elaborate and contact me at your earliest opportunity so we may discussI take complaints very seriously and hope that we can come to a resolution

Revdex.com San Diego Viewridge Ave #San Diego, Ca 92123- Re: Complaint ID [redacted] August To Whom it May Concern: I received the copy of the complaint from our residentOn 8/4/15, the resident came to my office and we reached a satisfying agreementWe removed their payment probation and waived late fees due for the late rent payment for the month of AugustI followed up with the resident today, after receiving this letterThey assured me they had intended on canceling this Revdex.com complaintThey confirmed their satisfaction with our aforementioned agreement and guaranteed me they would rescind this complaint directly with the Revdex.com as soon as possibleIf you need any more information or assistant, please don’t hesitate to contact me Best Regards, [redacted] Community Manager Missions at Sunbow [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been a resident here for about and half years, since October I have been having issues with my parking the security and parking enforcers that patrol our private gated community which we all collectively pay forthe parking patrol has been tampering with my tires and facilitating illegal towing practices on the property, on the eave of 2/25/I parked my car in our space and the next hour my car was towedI was able to get my car that same night after a lengthy battle with what appeared to be clearly a bribery scheme involving the towing company who sent a driver that was very unprofessional, intimidating and asking for moneyI very concerned with the way management, the parking patrol agents and the towing company are victimizing me and other residents for profit and monetary gainI have been intimidated before by the missions at sunbow before however It stops right nowI just paid $for towing fees my car towed at 830pm and got it out at 10pmthe driver of the towing company [redacted] told me management had spotted no parking tag on my vehicle, that was since the leasing office closed at 7pm, then they said I was parked in someone else's space that was toothese people are victimizing me and my family for profitI want my towing fees and an apology from management and corporate Regards, [redacted]

Dear Revdex.com:This customer was parked in a parking stall which is reserved and rented by another residentThe other resident called the towing company to have the vehicle removedThis customer's car was not registered in the required registration system and not identified by a required parking sticker, therefore the vehicle was towed (as would any other unregistered violator within our property, as stated on posted signs, placards and resident lease agreements)We have photographic evidence that the vehicle in question was indeed parked in the reserved parking stall from which it was towedIn addition, we have a voice recording of the other resident who called to have the vehicle towed from that spaceFurthermore, the vehicle is required to be registered, which would have provided our towing authority the ability to identify and contact the owner of the vehicleThis complaint is not warranted, since the customer has signed his agreement to the terms of residing in the community: terms which are common and agreeable by all other householdsHe failed to comply with the terms of the agreement which resulted in the agreed upon action of resolution, which in this case was to tow the vehicleWe do not operate in a manner which victimizes our customers for profitOn the contrary, we are incredibly transparent and up-front about policies, procedures, expectations and consequencesMost importantly there are signed documents and photographs to fortify all discrepancies in question

[redacted] , I apologize for any inconvenience this may have caused. We made a mistake on our end and would love the opportunity to resolve the issue. Per our conversation over the phone I stated that you will be reimbursed in full for the towing fee. Along with that we will be waiving the... prorated amount for the days that the carport was reserved. If there is anything else that you need from us, please feel free to contact us at your earliest opportunity. Kind regards,

Dear ***: I am truly sorry that this occurred, especially on your modayI want to express, as I have before, that I was present in the office when *** (your moassociate) explained to you that you cannot park in "leasing office parking" during your moveHe said you would be
okay with your flashers on in the red zone, as long as someone was present with the carI also heard him tell you that your guests needed to park on the street near the adjacent public parkI understand you feel that we should have given you a warning before towing the vehicle from the parking space marked, but there is no way for us to identify a vehicle that is not registered with our property*** did not temporarily amend the properties policies and posted parking signs and we did not tow you or anyone else out of maliceWe tow vehicles with consistent enforcement daily. You have asked for a refund and an apologyI cannot offer you a refund of the towing fine but I can offer my apology. I am truly sorry you felt my management of your complaint to be hostile. I work endlessly to maintain the highest level of customer service at this property. My intent in all situations of problem solving is to be realistic and firm and to protect the best interest of both the resident-body and the operation of the property I manage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** & im still waiting on the refund from towing company

Ms*** ** ***, I apologize for the delay in our response to you as we normally do this within a 1-day time frameAfter reviewing our records I show no record of you as one of our residentsAlthough this may or may not be the case, I would still like to go over your complaintsYou
mentioned that something is wrong with your AC unitIf this has not been repaired could you contact me immediately so we may resolve the issueUnfortunately the property wasn't built to handle trash receptacles and for that reason we have the valet trash serviceIt was originally Tuesday and Thursday but has now been scheduled for Monday, Wednesday and FridaysI'm sure this will help with alleviate the trash situation*** *** enforces the rules of the parking lot and will monitor any violations before calling the tow truck serviceI apologize that someone almost hit your sonI will speak to *** from *** *** to let him know the severity of the situation so we can avoid this in the futureWhen you have a moment, please contact me at the Missions at Sunbow at 619.628*** Kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been a resident here for about and half years, since October I have been having issues with my parking the security and parking enforcers that patrol our private gated community which we all collectively pay forthe parking patrol has been tampering with my tires and facilitating illegal towing practices on the property, on the eave of 2/25/I parked my car in our space and the next hour my car was towedI was able to get my car that same night after a lengthy battle with what appeared to be clearly a bribery scheme involving the towing company who sent a driver that was very unprofessional, intimidating and asking for moneyI very concerned with the way management, the parking patrol agents and the towing company are victimizing me and other residents for profit and monetary gainI have been intimidated before by the missions at sunbow before however It stops right nowI just paid $for towing fees my car towed at 830pm and got it out at 10pmthe driver of the towing company *** told me management had spotted no parking tag on my vehicle, that was since the leasing office closed at 7pm, then they said I was parked in someone else's space that was toothese people are victimizing me and my family for profit.I want my towing fees and an apology from management and corporate. Regards,
*** ***

***, We take all complaints seriously and will make every effort to rectify the issues at handThe security gates are repaired between 1-days depending on parts neededYou are correct that we don't have any trash bins as we have our trash valet se**ice that picks up on Monday,
Wednesday & FridayResidents are to secure their trash and place out on the front door the morning ofIf you are a resident at the Missions at Sunbow we would love the opportunity to discuss the parking rules and regulations as we do at move in for all residentsPlease contact us at your earliest opportunity so we may discuss this further. Kind regards,

Dear [redacted]:
 
Tahoma;">I am truly sorry that this occurred, especially on your move-in day. I want to express, as I have before, that I was present in the office when [redacted] (your move-in associate) explained to you that you cannot park in "leasing office parking" during your move. He said you would be okay with your flashers on in the red zone, as long as someone was present with the car. I also heard him tell you that your guests needed to park on the street near the adjacent public park. I understand you feel that we should have given you a warning before towing the vehicle from the parking space marked, but there is no way for us to identify a vehicle that is not registered with our property. [redacted] did not temporarily amend the properties policies and posted parking signs and we did not tow you or anyone else out of malice. We tow vehicles with consistent enforcement daily.
 
You have asked for a refund and an apology. I cannot offer you a refund of the towing fine but I can offer my apology. I am truly sorry you felt my management of your complaint to be hostile. I work endlessly to maintain the highest level of customer service at this property. My intent in all situations of problem solving is to be realistic and firm and to protect the best interest of both the resident-body and the operation of the property I manage.

My husband has lived here for 2 years. I recently moved in due to getting out of the army I was was stationed in Texas while my husband was stationed in California we have been living abart for two years because of the military.I was very excited to move in with him but that was very short lived due to this apartment office staff and regional manager. They're have horrible customer service when I moved in I came with three dogs knowing that was not allowed and that we would only be here for 2 months because my husband got orders to Washington went down to the front office and explained our situation to the apartment manager and he seemed understanding so we paid the pet deposit and left now they are retracting everything they said and want us to get rid of a pet and pay an additional charge. So with that I called the regional manager I explained my situation. Then she said she couldn't help us we had to pay or be evicted. She also proceeded to lie to my face and tell me the office staff said they didn't know we had 3 dogs so as the conversation went on she retracted that statement and recalled an email she received stating exactly how many pets I told them we had when I first went down to the office from the office Manger. I would not recommend thesee apartmentso to my worst enemy. This whole establishment is run by liars and they are just out to get money and not for the wellbeing of the tenants I've also had many other problems with this apartment but this has been the worst

Revdex.com San Diego 4747 Viewridge Ave #200 San Diego, Ca 92123-1688   Re: Complaint ID [redacted]
class="Address">    10 August 2015 To Whom it May Concern: I received the copy of the complaint from our resident. On 8/4/15, the resident came to my office and we reached a satisfying agreement. We removed their payment probation and waived late fees due for the late rent payment for the month of August. I followed up with the resident today, after receiving this letter. They assured me they had intended on canceling this Revdex.com complaint. They confirmed their satisfaction with our aforementioned agreement and guaranteed me they would rescind this complaint directly with the Revdex.com as soon as possible. If you need any more information or assistant, please don’t hesitate to contact me.   Best Regards,   [redacted] Community Manager Missions at Sunbow [redacted]

Mr. [redacted],First I would like to apologize for the delay in our response to you. My name is [redacted] and I am the Community Manager at the Missions at Sunbow. I don't have you under our records as a resident here at Missions at Sunbow. There have been a few changes to the office personnel and...

hope that moving forward you will have a better experience. The trash valet service pickup is Monday, Wednesday and Fridays. If you should have a question regarding this issue please contact me at your earliest convenience. The gate is on a timer and closes at 3:00pm everyday. Someone recently ran into the gate causing the hinges to crack. We will be replacing these on 7/1/17 and apologize for any inconvenience this may have caused. I'm unsure in regards to your personal belongings situation. If you could elaborate and contact me at your earliest opportunity so we may discuss. I take complaints very seriously and hope that we can come to a resolution.

Dear Revdex.com:
This customer was parked in a parking stall which is reserved and rented by another resident. The other resident called the towing company to have the vehicle removed. This customer's car was not registered in the required registration system and not identified by a required parking sticker, therefore the vehicle was towed (as would any other unregistered violator within our property, as stated on posted signs, placards and resident lease agreements). We have photographic evidence that the vehicle in question was indeed parked in the reserved parking stall from which it was towed. In addition, we have a voice recording of the other resident who called to have the vehicle towed from that space. Furthermore, the vehicle is required to be registered, which would have provided our towing authority the ability to identify and contact the owner of the vehicle. This complaint is not warranted, since the customer has signed his agreement to the terms of residing in the community: terms which are common and agreeable by all 335 other households. He failed to comply with the terms of the agreement which resulted in the agreed upon action of resolution, which in this case was to tow the vehicle. We do not operate in a manner which victimizes our customers for profit. On the contrary, we are incredibly transparent and up-front about policies, procedures, expectations and consequences. Most importantly there are signed documents and photographs to fortify all discrepancies in question.

[redacted], I apologize for any inconvenience this may have caused. We made a mistake on our end and would love the opportunity to resolve the issue.  Per our conversation over the phone I stated that you will be reimbursed in full for the towing fee. Along with that we will be waiving the...

prorated amount for the days that the carport was reserved. If there is anything else that you need from us, please feel free to contact us at your earliest opportunity. Kind regards,

Revdex.com San Diego 4747 Viewridge Ave #200 San Diego, Ca 92123-1688   Re: Complaint ID [redacted]     10 August 2015 To Whom it May Concern: I received the copy of the complaint from our resident. On 8/4/15, the resident came to my office and we reached a satisfying...

agreement. We removed their payment probation and waived late fees due for the late rent payment for the month of August. I followed up with the resident today, after receiving this letter. They assured me they had intended on canceling this Revdex.com complaint. They confirmed their satisfaction with our aforementioned agreement and guaranteed me they would rescind this complaint directly with the Revdex.com as soon as possible. If you need any more information or assistant, please don’t hesitate to contact me.   Best Regards,   [redacted] Community Manager Missions at Sunbow [redacted]

Dear Revdex.com:This customer was parked in a parking stall which is reserved and rented by another resident. The other resident called the towing company to have the vehicle removed. This customer's car was not registered in the required registration system and not identified by a required parking sticker, therefore the vehicle was towed (as would any other unregistered violator within our property, as stated on posted signs, placards and resident lease agreements). We have photographic evidence that the vehicle in question was indeed parked in the reserved parking stall from which it was towed. In addition, we have a voice recording of the other resident who called to have the vehicle towed from that space. Furthermore, the vehicle is required to be registered, which would have provided our towing authority the ability to identify and contact the owner of the vehicle. This complaint is not warranted, since the customer has signed his agreement to the terms of residing in the community: terms which are common and agreeable by all 335 other households. He failed to comply with the terms of the agreement which resulted in the agreed upon action of resolution, which in this case was to tow the vehicle. We do not operate in a manner which victimizes our customers for profit. On the contrary, we are incredibly transparent and up-front about policies, procedures, expectations and consequences. Most importantly there are signed documents and photographs to fortify all discrepancies in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have been a resident here for about 2 and half years, since October I have been having issues with my parking the security and parking enforcers that patrol our private gated community which we all collectively pay for. the parking patrol has been tampering with my tires and facilitating illegal towing practices on the property, on the eave of 2/25/2016 I parked my car in our space and the next hour my car was towed. I was able to get my car that same night after a lengthy battle with what appeared to be clearly a bribery scheme involving the towing company who sent a driver that was very unprofessional, intimidating and asking for money. I very concerned with the way management, the parking patrol agents and the towing company are victimizing me and other residents for profit and monetary gain. I have been intimidated before by the missions at sunbow before however It stops right now. I just paid $332 for towing fees my car towed at 830pm and got it out at 10pm. the driver of the towing company [redacted] told me management had spotted no parking tag on my vehicle, that was false since the leasing office closed at 7pm, then they said I was parked in someone else's space that was false too. these people are victimizing me and my family for profit.
I want my towing fees and an apology from management and corporate.
 
Regards,
[redacted]