Mitchell-Wiedefeld Funeral Home, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

October 6, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted]  Dear Ms. [redacted],  IMC Credit Services, LLC has reviewed the complaint received by [redacted]. We have determined that...

Mr. [redacted]’ account was handled appropriately.  We notified Mr. [redacted] of the debt via USPS and were able to confirm the address was correct  in a telephone communication shortly after sending the letter.  The account was paid after the account was listed on Mr. [redacted]’s credit.   IMC Credit Services, LLC has reported the account as paid in full on Mr. [redacted]’s credit.  Our agency has requested the account be reported as a dispute as we are required to do.   Should you or Mr. [redacted] need any additional information, please feel free to contact me directly.   Sincerely,  Stacy P[redacted]Administrative Collection Manager

October 14, 2016     Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted]   Re: File No. [redacted]   Dear [redacted],   In response to your letter, please allow me to share with you my findings regarding the...

above-mentioned account.    IMC mailed validation letters on all accounts listed in our office to Mr. [redacted]’s home address on 6/8/11 and 2/9/12. Once letters were mailed, Mr.  [redacted] had 30 days to dispute the validity of the debt on both accounts.  IMC has attempted to contact Mr. [redacted] via telephone and left voice  messages as well.  IMC spoke with a Ms. [redacted] 2/29/12 and advised her of the accounts, as well as sent another statement of the balance due to  Mr. [redacted]’s home address.    IMC unfortunately hasn’t received anything from Mr. [redacted] in the mail or phone disputing his debt.  If Mr. [redacted] had insurance at the time of service it  is Mr. [redacted]'s responsibility to follow up with his insurance to insure his accounts are be billed accurately.  Mr. [redacted]’s accounts with IMC Credit  Services, LLC are past timely filing at this time.    IMC Credit Services, LLC has marked Mr. [redacted]’s accounts as disputed with the credit bureaus and mailed copies of  both of the bills to Mr. [redacted]’s  home address via USPS on October 14, 2016.    The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at  (317)849-6933.   Sincerely,   Jennifer P[redacted] Assistant Collections Manager

September 12, 2016     Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted]   Re: File No. [redacted]   Dear [redacted],   In response to your letter, please allow me to share with you my findings regarding...

the above-mentioned account.    IMC Credit Services attempted to contact Ms. [redacted] and was unsuccessful.  It is IMC’s company policy to only leave a voice mail if the  consumers first name is stated on the voice mail.    Ms. [redacted] account was never reported to the credit bureaus.  A paid in full letter was requested to be emailed to Ms. [redacted] on  September 7, 2016.  The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at  (317) 849-6933.   Sincerely,   Jennifer P[redacted] Assistant Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I contacted the billing dept at [redacted] and I informed them of the problem I am having with IMC. I was again told that I have a zero balance on my account. They provided me with the web service called MYCHART so I could print out my account details. It clearly shows a zero balance.  I have already endured Cancer as well as the financial burden of paying continuously for 18 months to pay my medical bills in full. Now I have to endure the anxiety of being harassed by a collection agency that does not want to comply with the FCRPA. IMC has not produced the actual bill per my validation request, but has continued to damage my credit and my good name. I had hoped that by contacting the Revdex.com, this matter would be resolved without litigation. But it has become clear to me that IMC has no intention of removing the erroneous bill from my credit report. I have given IMC ample time to remove the erroneous bill that they placed on my credit report on 12/15/2016, but they have refused to do so. Therefore, it is my intention to pursue legal action to the fullest extent. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 26, 2017     Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599   RE: ID Number [redacted]     Dear Ms. [redacted],     IMC Credit Services, LLC has reviewed the complaint received by [redacted].   IMC Credit...

Services, LLC  has requested full deletion of the accounts from all major credit bureaus for the accounts listed in this matter.   IMC Credit Services, LLC has returned account [redacted] to the original creditor, our client.   IMC Credit Services, LLC has sent copies of bills and copies of signed financial agreements on accounts [redacted], [redacted] and [redacted].   We are awaiting further documents on account [redacted].                   Should you or [redacted] need any additional information, please feel free to contact me directly.      Sincerely,     Stacy P[redacted] Administrative Collection Manager

I am contacting Revdex.com as I would like to reply differently to IMC Credit Services, LLC. I Do accept their response as they stated they will have my account in question removed from all 3 credit bureaus. My only reply back is that I do not understand the further need from IMC asking for more documentation as what I have already submitted (in my client file) is the reason for IMC's request to have my account's negative reporting removed from all 3 credit bureaus. I had opened IMC's response message on my phone for review and as I was in the process of responding my thumb presses the button for submitting my response and I have been unable to change it online. Sincerely, [redacted]

September 30, 2016     Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted]   Re: File No. [redacted]   Dear [redacted],   In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.    IMC Credit Services, LLC received Ms. [redacted]’s account on 12/11/2011.  IMC mailed the initial validation letter to Ms. [redacted]  on 12/19/11 and made calls to the number provided on the account before IMC had received the dispute from Ms. [redacted].    IMC mailed a copy of Ms. [redacted]’s bill out via USPS mail to her home address on September 20, 2016 and mailed another  copy on September 27, 2016 via USPS mail.    In addition to a credit bureau dispute, IMC received an email directly from Ms. [redacted] stating she wasn’t aware of the bill and requested that we contact her.  We have recently made several unsuccessful attempts to contact Ms. [redacted] to go over her account.    Ms. [redacted]’s account has been handled appropriately as far as documenting and updating her credit file with the dispute, and  sending verification of the debt that was provided by the original creditor.  As Ms. [redacted] has requested no calls, we will  make no further attempts to contact her by telephone.     Should Ms. [redacted] contact our office I feel confident we could work through Ms. [redacted]’s concerns.   The management team  is available Monday through Thursday 8am to 7pm and Fridays from 8am to 6pm.     I apologize for any inconvenience this has caused Ms. [redacted].   Sincerely,  Jennifer P[redacted] Assistant Collections Manager

March 30, 2017     Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599   RE: ID Number [redacted]     Dear Ms. [redacted],     IMC Credit Services has reviewed the file in reference to this matter. Our documentation indicates...

the      account was handled appropriately.    [redacted]’s accounts were listed with IMC Credit Services, LLC in July and August of 2016.  Accounts listed with our agency are already past-due with our clients upon placement. IMC Credit Services, LLC attempts to work fairly with all consumers and offers many options for consumers to resolve their balances due.   Long-term payment arrangements do not  stop credit reporting.   IMC Credit Services, LLC  updates account information to the credit bureaus monthly.  Any changes to the files, such as amounts owing due to payments received, will reflect timely with the bureaus.    At this time we have stopped all payments and have reported the accounts as disputed to the credit bureaus.   Should you or [redacted] have any further questions, please feel free to contact me directly.     Sincerely,   Stacy P[redacted] Administrative Collection Manager

December 7, 2016     Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599     RE: ID Number [redacted]     Dear Ms. [redacted],   This letter serves as our response to the complaint filed by [redacted].   IMC...

Credit Services has reviewed the file in reference to this matter. Our documentation indicate the account was handled appropriately.   Our initial validation letter that included details of the account was mailed to Mr. [redacted]’s address on June 27, 2016.  We show we had no returned mail from the United States Postal Service.   Our first telephone conversation with Mr. [redacted] was on December 1, 2016 when he contacted our office.  Although we had previously attempted phone contact, we were unable to speak with Mr. [redacted] prior to December 1, 2016.   We have confirmed with our client the balance is zero.  We will request all three bureaus to update Mr. [redacted]’s credit files to show a zero balance.    Should you have any questions, please feel free to contact me at (317) 829-0076.   Sincerely,   Stacy P[redacted] Administrative Collection Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I did not get any letter from this company period, nor did my wife get a phone call, if they can provide me with the medical bill that they say I did not pay, this bill, I can have [redacted] look into this matter then I'll know for sure what has happen here. Thanks

Re: File No. [redacted]Dear
[redacted]Our office received
certified dispute mail on August 26th, 2015 which included our validation notice referencing
account [redacted].  At that time our office
requested itemized bills to verify the debt and ceased any further...

collection
efforts.  This account has never been
reported to any credit reporting agencies by our office.Our office has no
record of receiving a second certified mail dispute letter.  IMC did receive
an email disputing account [redacted].  This
account was already disputed by our office with the credit reporting agencies
on June 27th, 2015 and we have sent an itemized copiy of the bill to
the consumer.IMC mailed a copies of
all three bills to the consumer December 1, 2015 via USPS.The consumer may call our
collection manager, Jennifer [redacted], to discuss any questions or concerns they
still has regarding this matter at (317) 849-6933.Sincerely,Jennifer
[redacted]Assistant
Collections Manager

Re: File No. [redacted]
[redacted]
Dear [redacted],
In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. 
IMC received the consumer’s dispute on 1/28/16.  We immediately contacted our client and corrected the...

information reported to the credit reporting agencies by our office. 
Our records have been updated and our office requested deletion of the two accounts from Ms. [redacted]’s credit on 1/28/16. 
A deletion letter was mailed to the consumer on January 29, 2016 via USPS mail.
The consumer may call our collection manager, Jennifer[redacted], regarding this matter at (317) 849-6933.
Sincerely,
Jennifer [redacted]
Assistant Collections Manager

September 11, 2017     Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599   RE: ID Number [redacted]     Dear Ms. [redacted],     IMC Credit Services, LLC has reviewed the complaint received by [redacted]   We...

are deleting Mr. [redacted]’s accounts from his credit file.  We have requested a copy of the signed financial agreement from our client and have not yet received this document.  We will continue to investigate this matter once this is received.      Should you or Mr. [redacted] need any additional information, please feel free to contact me directly.     Sincerely,     Stacy P[redacted] Administrative Collection Manager

June 12, 2017  Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted]  Dear Ms. [redacted],  IMC Credit Services has reviewed the complaint received by [redacted]
[redacted]. The last conversation or...

phone call we show to [redacted]
[redacted] was on July 1, 2016.  We don’t show any open accounts for [redacted]. The phone number listed in the complaint is not in our data-base.   The two accounts we have on file are paid in full and have been requested to be deleted from the credit bureaus.  Should you or [redacted] need any additional information, please feel free to contact me directly.    Sincerely, Stacy P[redacted]Administrative Collection Manager .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Our office sent out confirmation of the payment arrangements to Ms. [redacted], January 15, 2016.  Ms. [redacted] did confirm she is receiving her weekly payment reminders that show the payments being debited from her account along with current balance information. On 6/6/2016 our office mailed our...

a copy of the original payment confirmation letter and a copy of the payment history. Our office apologizes for any inconvenience caused in this matter. Sincerely, IMC Credit Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

September 20, 2016     Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted]   Re: File No. [redacted]   Dear [redacted],September 20, 2016  Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN...

46204-2599Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.   IMC mailed a validation  letter to Ms. [redacted] regarding her account on December 19, 2011.  IMC received an Experian dispute on June 18th and  September 9, 2016 as well as an Equifax dispute on September 2, 2016.  IMC has never  received a dispute from TransUnion therefor nothing has been deleted from TransUnion. IMC did update all three credit  bureaus as disputed on July 11, 2016 with a date opened of December 11, 2011.  Once a dispute is received at IMC Credit  services the accounts are flagged as disputed, a copy of the bill is requested, and the information provided by the consumer  on the dispute is verified with the information listed on the account with IMC.  IMC has mailed a copy of Ms. [redacted]’s bill out via USPS to her home address on September 20, 2016.   I apologize for any inconvenience this has caused Ms. [redacted].    The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have  regarding this matter at (317) 849-6933.  Sincerely, Jennifer P[redacted]Assistant Collections Manager     Sincerely,       Jennifer P[redacted] Assistant Collections Manager