Mitchell1

Hello,This customer owes September and October We received a call from the customer on October 15th from [redacted] stating that they have sold the shopWe do require a day notice in order to cancel an accountWe cut it by a few weeks so that they wouldn't have to continue for a product they wouldn't be usingWe had advised that it would be cancelled 10/31/On August 14th [redacted] paid May and June invoices,On October 15th [redacted] paid July and August and stated that she would call back the following week to make the other paymentsOn October 20th [redacted] called back and stated that she would like it reinstated through November and that she would call back later that day to pay September and October invoicesAfter that we haven't receive a payment for the September and October billPer their request we reinstated the account and the usage is up until 11/30/that is also why they owe the September and OctoberPlease see attached for the usage reportShe had made support calls until November 30th.On March 22nd is when we received the call from [redacted] stating that we had charged her cardTherefore we refunded those monies to correct the issueWe had received the card information on the new owners order and that is the only way we would have charged the cardIn conclusion the customer has been aware of the September and October payment since the cancellation request and the monies are owedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] I did not sign that contract and that is not my signatureFigured the paperwork and contract would be completed when the Mitchell rep came for trainingThe name of the rep is [redacted] Phone#412-728-I have his business card as well if you would like a copy of thatHe was to come 7-14-He cancelled and never called back! That date is also written on the cardI did call in once and spoke to a "service tech" about some electrical issues with a [redacted] Cobalt's turn signal!! He was cluelessAgain, not knowledgeable staffIf there is no record of that from Mitchell One, then it has been deleted!!! I can send a receipt showing proof of that! Totally frustrated! Thank you! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My usage was when the rep was trying to figure it out Regards, v [redacted]

To whom it may concern, We stand behind our original response regarding the dispute The terms of the agreement, which was signed by a representative of the company and agreed to, can only be terminated within the first days This initial day period is provided for the company to determine if the product fits their business needs Therefore Tallmadge Auto and Truck LLC will need to fulfill the obligation of the agreement which expires 10/31/Mitchell has made a settlement with the collection agency and until the settlement is paid by the customer we will be continuing efforts to collect what is owedThank you,Contract Review Committee

Good Morning, We have a contract (see attached) which was signed by [redacted] Our contract clearly states "day opt out from date welcome is received" as well as the 14M (month) term listedThe customer was given an extension to the opt out on 04/24/15, making their new opt out 05/08/This extension was given on a recorded callThe first cancellation request we have is from 05/15/We have made our training options clear and are more than happy to work with the customer, while staying within the terms of the contract Thank you, [redacted] *

Hi ***, I spoke to *** who is ***’s business partner and they are going to continue with the serviceWe have resolved any issues and have involved the field representative for training and assistance. Thank you *** *** *Client Services
Supervisor/ProDemand Trainer Phone:(888) 724-ext.***| Fax:(858) 746-8933 ***.***@mitchell1.com|www.mitchell1.com

Account number:*** To Whom It May Concern, This letter is to confirm that the subscription for Tractor Trailer with Repair Connect on invoice #*** has been cancelled effective 09/30/ Confirmation # *** If you have further questions or concerns, please do not hesitate to contact the Retention Department at 888-724-opti** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,I totally disagree with their explanation as they have a contract that they say I accepted..I did not and my signature is not on any line of this contract and the signatures on it were not close to being mine..It was explained to me as a day trial that did not require anything from me ESP a contract that I did not authorize..Max from the billing department called me and apologized for the mixup and made an offer to return my service to what I had prior before the trial upgrade..I find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***

Hello,Unfortunately we are not able to send the recordingThe recording was reviewed by multiple managers and please see below for the transcript. This transcript was previously sent to *** Staring at minute 40:26
*** *** All righty so those are kind of the options so uh if you want, if you can make this decision what we’ll do is go ahead and sign you up for this and get going with this what do you think?***e: Ah, I think yea*** ***: Alright, Ok***e: I think we should definitely do it, I mean at least for the months to see where it will get us at*** ***: “Yea, ok, let me get your information up hereAnd uh, alright here’s our standard kind of form you’ve seen this before and it’s the 13th of Oct, where has the year gone? Alright so I’m going to fill in this information here, uh, from what I have in the system and, uh, if things have changed overtime can you let me knowWe never know unless you tell us, and people don’t always tell us***e: Yea, I don’t think this has changed much at all so…*** ***: Ok, I’m trying to remember where Cabot is, where ya’ll…***e: Ah, uh, well we’re let’s see Jacksonville is on one side of us with their Air force base and all that*** ***: oh yea, ok Staring at minute 42:00 ***e: That’s all still right so far*** ***: Ok, let me make sure the email is still good, is that still your email address? ***e: Uh now that’s actually, oh, I’m not really sure who’s email address that is*** ***: I don’t know either that’s what I have in the system, so what is the best email address***e: alright cuz that looks like it was probably ***, ***’s wife *** ***: Uh kay ***e: But Now hers has changed too so it’s not the same*** ***: So what’s the best email address to send this to you?***e: Oh, probably uh imma go with ***’s, we’ll stick with his *** ***: Ok***e: ***, cuz I can get in there and check his.Staring at minute 43:00 *** ***: Alright, so we have the SocialCRM program it’s FREE months and then after that uh the next years is is this price is locked at $for years, ok?***e: Ok*** ***: We got that days to look at that, now uh, can I get you to spring for those postcards, bucks a month? ***e: I can’t say yes to that, I’ll have to ask him*** ***: Alright if you want to add that later on you just give me a call and let me know ok?***e: Ok Staring at minute 44:27 *** ***: Alright so what I’m going to do here in just a second let me let me oh let me get the date and everything in here (pause while typing) *** ***: And it’s ***e, are you signing this? ***e: Yea*** ***: ie (he was typing and finishing the spelling of her name)?***e: No just I, yea you got it right there *** ***: What’s your last name ***e: *** *** (she spelled it for him)*** ***: And what your title?***e: Aye you can just Service Writer *** ***: Ok, I’ll put service writer Staring at minute 45:08 *** ***: Alright so I’m gonna open this up here and uh in just a I’m gonna click this little pencil box and then what I’m gonna do is I’m going to give you control of the mouse and all you do is hold down on left button over the mouse and you kind of write with it, ok.***e: Ok*** ***: Won’t be pretty but go ahead and give it a shot ***e: (after writing) Yea I’m done *** ***: That’s fine Thank you,Mitchell

Hello,The first call we received from the customer was on June 8th We do not offer month trials, we sale it on a contractual basis with the day opt out if they decide during that time that it wasn't a fit for their shopThe customer opt out date ended 03/04/2016.They have been denied to
cancel before the contract terms that were agreed to due to the usage past the day opt outAt this time they are responsible for the agreed amount and termsWe only conduct business with other businesses and not individualsWe offered for *** to submit documentation or anything where he had requested to cancel with the rep but he did not send us anythingWe have offered to assist with any issues they may have been experiencing Thank you,*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The sales woman I signed up with (*** ***) assured me she would call when the trial period is up so I did not have to worry about when to cancel She never called *** is saying that she did not say that but refuse to give me the recorded proof that she didnt I now believe that this is a sales tactic that they use to get people suckered into contracts I do not want the software and quite frankly cannot afford it I am sick of wasting my time on these people and am even willing to pay a fee to cancel this]
Regards,
*** ***

Hello,The customer was aware that those bills were owedIn call conversations she stated that she would call us back to pay them but we never received a call back regarding those paymentsAs mentioned once we receive the past due payments there will be nothing more to do for the accountIt was turned over to collections agency for being months past dueWe have attempted to work with the customer and correct any issues with the chargeAll we ask is that the September and October bill is paid since those are still owed

Hello,We received the order for Social CRM on 10/13/for a month term signed by ***The promo they received was a month contract and the initial months free of chargeThey had days to opt out and we do not offer the program as a trial The customer did have the first
days to opt outWe didn't receive a call to opt out until January 27thWe received the order by an employee that was representing the companyWe did verify with *** two times if she was authorized to sign up for this during the initial sales call and she said that she was. We were given the authority to charge the checking account by *** who signed the orderAt this time we are holding this customer to their contract as it is what was agreed upon and they have received the servicesWe have reviewed this with the customer and advised that their current contract for Social CRM ends 12/31/18. Thank you,Mitchell

We have attached another copy of the contract that you signed with us that clearly states you had 30 days from the time of signature to opt out of the contract. The opt out date ended on 7/15/2017 and you called to cancel the contract on 10/5/2017. We are sorry that you have decided to not use a program that you will be financially responsible for.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business stated that someone signed an agreement, but this never happened.Please have [redacted] mail, email, or fax any documents they have that I signed.My mail address is [redacted] [redacted]My email is [redacted]My fax number is [redacted]Thank you
Regards,
[redacted]

To whom it may concern,Please be advised that on 09/15/2016 we received an order signed by [redacted] requesting our Repair, Estimator and Shop Management services for a fourteen month term. This also included our QuickBooks Integration services. The order form clearly states in the...

special instructions that "You may opt out of this agreement within 30 days of the receipt of the welcome email, without any penalty by contacting Mitchell1 customer service at 888-724-6742."The welcome email containing the customer's log in information was sent to [redacted] the same day we received the signed order. Furthermore, the customer has used our services from the day of the receipt of the welcome email and during subsequent months. Lastly, the customer didn't call us to cancel the services until 02/17/17, at which point they were past the opt out period specified in the contract. We've attached a copy of the usage report as well as the signed agreement on file for your review. Cordially, Mitchell1 Contract Review Committee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The account was reinstated so we could help train the new owners. They did not get the payment info from the new owners. They did not charge my card, they made an unauthorized withdrawal from our company checking account.  Their representative who set up the account for the new owners told me that our account would be closed and no further action was needed on our part.  If we owed the money for Sept and Oct why didn't they mention it to me when I called in March, Aoril or May.  Why did they turn the account over to collections to hurt the owner's credit rating??   Why have they been so nasty in trying to resolve this issue.  Remove the account from collections and if they still insist on payment, I will pay one month and then close this whole matter with acknowledgement that we should be been treated in a more respectful manner by their representatives.
Regards,
[redacted]

Hello,This customer owes September and October We received a call from the customer on October 15th from [redacted] stating that they have sold the shop. We do require a 30 day notice in order to cancel an account. We cut it by a few weeks so that they wouldn't have to continue for a product they wouldn't...

be using. We had advised that it would be cancelled 10/31/15. On August 14th [redacted] paid May and June 2015 invoices,On October 15th [redacted] paid July and August and stated that she would call back the following week to make the other 2 payments. On October 20th [redacted] called back and stated that she would like it reinstated through November and that she would call back later that day to pay September and October invoices. After that we haven't receive a payment for the September and October bill. Per their request we reinstated the account and the usage is up until 11/30/15 that is also why they owe the September and October. Please see attached for the usage report. She had made support calls until November 30th.On March 22nd is when we received the call from [redacted] stating that we had charged her card. Therefore we refunded those monies to correct the issue. We had received the card information on the new owners order and that is the only way we would have charged the card. In conclusion the customer has been aware of the September and October payment since the cancellation request and the monies are owed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mitchell 1 has a recording of the call they claim [redacted] agreed to that she has the authority to sign up for this. I would like to hear this call or at the least the Revdex.com to hear the conversion Mitchell 1 had with [redacted]. I'm sorry but after I reviewed ALL the complaints on line about Mitchell 1 I would like someone other than them to tell me that they heard [redacted] agree to this contract. I'm sure she was tricked into this by trying to agree to the 3 month trial offer but was not told all the details of the offer.
Regards,
[redacted]