MM Cleaning Services

Revdex.com:At this time, my complaint, ID [redacted] regarding Air Berlin Americas, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Dear [redacted] ,thank you for voicing your concerns with the US Revdex.comThey have forwarded your complaint to this local US office of airberlin for follow-upWe are truly sorry to hear about your negative experience with airberlin on your recent intra Europe flight and would like to extend our apologiesWe would be happy to assist with your claim, but would need some more information:Date and flight number of the incident ( lost luggage)- was a claim filed at the airport upon arrival? If so, please send us your claim number.You are also able to file an online claim for reimbursement with airberlin at [redacted] Please let me know, if you have done so and advise your reference numberThis claim processing allows for a speedy processing of your claim.Feel free to address the open items directly to me at [redacted] Best regards, Judith K [redacted] Air Berlin Americas, IncNew York

Revdex.com:At this time, my complaint, ID [redacted] regarding Air Berlin Americas, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Hello,The business has contacted me and resolved the issue.Thank you for your help [redacted] Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for looking into this this [redacted] We do fly often to Berlin and will consider booking with you in the future if we can address this issue propertyRegards , [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You are not helping.How long are you going to play ping pong with me?I am a customer!Need a solution NOWP.SI would not call it customer service departmentI would call it a organised crime department ! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for the follow-upOur office has spoken to client today and we have looked at the case againOur customer service department has all necessary feedback, including that of the Airport Boarding staff on file and will address this with the client within the next few daysBest regards, [redacted]

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Thank you for forwarding the matter once moreWe have spoken with the customer yesterday and this morning and advised him that a credit was issued to him and that the problem was caused by an erroneous internal transfer to the fraud department.I have advised the customer of the credit he will be receivingBest regards, [redacted]

Thank you for forwarding the complaintPlease allow us to research this incident with the respective parties at JFK Airport.We will then advise our customer service team to address the complaint with the customersWe apologize for the lengthy process.Best regards, [redacted]

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Incregarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank youI will wait to hear back from AirBerlin as no one from baggage tracing team has contacted me so far about this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: hithey cancelled transaction and [redacted] released my money,thank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been... resolved. Sincerely, [redacted]

Thank you for your comments and clarificationWe will pass this additional comment on to our customer service department. Judith K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They merely responded saying they had forwarded my complaint to the German headquarters and did not actually respond to the issue or offer any resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madam,With reference to the above mentioned file, we wish to sincerely apologize to your client for the inconvenience caused.Unfortunately we must decline any requests for refunds on this claim. Every passenger is personally responsible for complying with all important regulations
associated with the journey (e.gpassport, visa and health regulations, including for any pets accompanying the passenger), as well as for the completeness and intactness of travel documents. In the event of non-compliance with entry or exit regulations, in particular on account of incomplete or non-intact travel documents, the airline is entitled to refuse carriage and to charge the passenger for all resultant costs and damages.Please note, that it is the travelers’ responsibility to ensure that they have contacted their consulate to ensure they have proper documentation prior to flight departure, such as: visa, transit visa, or return ticket confirmation to the country of origin.We regret that our reply could not have been more favourable and refer to the correspondence with your client held so far.Yours sincerelyJana H***Your Guest Relation TeamAir Berlin PLC & CoLuftverkehrs KG *** *** ***
*** ***

we have contacted the customer via email this morning to provide more details and a claim number, so that the baggage can be trackedWe will keep the customer informed. Judith K***

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Inc. regarding complaint ID ***.Sincerely,*** ***

Thank you for forwarding this issueWe do not see that the client has filed an official complaintWe will process this for him and he should be receiving a confirmation number via emailWith this filed complaint our customer service will be able to properly investigate and send their response to
the customer. Best regards, *** K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***