MM Cleaning Services

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To whom it may concern, I have not heard back from the business and would like to reopen complain ID #*** so I can get a proper response from the business. I received a message back from the airline requesting more time to investigate my case and was not sure if to accept or reject the responseAfter days the case was closedKindly reopen it. Thank You Very Much! *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for passing this matter to our US officesOur Service Team is located in Berlin, Germany and I have passed this on to them for priority review. Thanks and best regards, ***

Customer has now contacted us directly and supplied addtl informationThe complaint has been forwarded to our baggage tracing team and customer service in Germany for review

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Inc. regarding complaint ID [redacted].It's so frustrating. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],thank you for voicing your concerns with the US Revdex.com. They have forwarded your complaint to this local US office of airberlin for follow-up. We are truly sorry to hear about your negative experience with airberlin on your recent intra Europe flight and would like to extend our...

apologies. We would be happy to assist with your claim, but would need some more information:Date and flight number of the incident ( lost luggage)- was a claim filed at the airport upon arrival? If so, please send us your claim number.You are also able to file an online claim for reimbursement with airberlin at [redacted]Please let me know, if you have done so and advise your reference number. This claim processing allows for a speedy processing of your claim.Feel free to address the open items directly to me at [redacted]Best regards, Judith K[redacted]Air Berlin Americas, Inc. New York

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Hi. My luggage was lost on Sept ** during flight from Thessaloniki to Berlin Tegel via Düsseldorf. Flight numbers are [redacted] and [redacted]. The claim was filed at Tegel airport (TXL) on Sept **, right after arrival. Lost luggage claim number is [redacted]; bag tag number for the lost luggage is [redacted]. I also created a claim on Air Berlin website, as instructed - claim [redacted]. As of now no one can give me any information on where my luggage is and I am being treated with disrespect. Air Berlin customer  service is useless and very rude. TXL lost and found staff is not much better. I emailed Air Berlin and tried to contact anyone via web site, since most numbers given do not work, with no success. I find this service unacceptable and would like my property back. Thank you  
 
 
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Sincerely,
[redacted]

Revdex.com: hithey cancelled transaction and [redacted] released my money,thank you   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My daughter is a German resident and US citizen.See attached email !We have contacted their consulate to ensure she have the proper documentation prior to flight departure. She has Student Visa and the Schengen law, which enables U.S. citizens to stay up to 90 days as tourists. It does not interfere with any German National immigration law and vice versa. Which means, that a U.S. citizen can stay after his National German (D) visa expires another 90 days in Germany as a tourist.“[redacted]Parents[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear
[redacted],
We sincerely regret...

any invonveience caused to our mutual client by the delayed
delivery of her luggage (1 day) the claimed amount of 24,47 USD has been
refunded in full and the file has been closed. Yours sincerely, [redacted],
Guest Relation Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Thank you for looking into this this [redacted]. We do fly often to Berlin and will consider booking with you in the future if we can address this issue property. Regards ,  [redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thank you. I will wait to hear back from AirBerlin as no one from baggage tracing team has contacted me so far about this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Inc. regarding complaint ID [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I contacted customer service via phone twice and email multiple times as described in my complaint. I was just recently contacted by a separate customer service group who said their call center failed to forward them my information. This was a further error on their side and not that I failed to file information . I have since spoken with this new customer service group and supplied them with all requested information which I had already previously given the other group.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for the follow-up. Our office has spoken to client today and we have looked at the case again. Our customer service department has all necessary feedback, including that of the Airport Boarding staff on file and will address this with the client within the next few days. Best regards, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Air Berlin Americas, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by Air Berlin Americas, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the...

question above.
Sincerely,
[redacted]

Thank you for forwarding the matter once more. We have spoken with the customer yesterday and this morning and advised him that a credit was issued to him and that the problem was caused by an erroneous internal transfer to the fraud department.I have advised the customer of the credit he will be receiving. Best regards, [redacted]

Revdex.com:At this time, I have not been contacted by Air Berlin Americas, Inc. regarding complaint ID [redacted].Sincerely,[redacted]