Mnet Financial Inc

I'm looking at a letter from Mnet right now telling me that I have missed a payment recently. I have set my monthly arranged payments up with my bank online bill pay service - checked it and they did receive the payment as scheduled. This is the third time this has happened! I have spent an hour trying to find a way to send them an email as its not business hours - nothing! It's annoying first for this to happen, and secondly that I can't contact them to complain and prove the payment was made on time!

Attachment not received so unable to respond accordingly

We did not talk to this consumer on 3/26/16. We will validate the debt according to the FDCPA and send written confirmation to the consumer at the address specified in this complaint as our records show this balance is still due and owed. Thank you,Mnet Financial Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We have deleted this from the consumer's credit profile. Please allow business days for the transaction to process.Thank you,Consumer Help at Mnet Financial Inc

According to our records, several statements went out to consumer at the address provided by the original credit. Additionally, messages were left to the number on this complaint and no return call was received. Consumer may contact our Customer Service department at *** for
additional information

As we stated in our previous response, we have not received a letter of dispute or a verbal dispute from this consumer. Per your request received via the Revdex.com, we have mailed proof of the stated debt. Balance is due and owed. Accordingly, per the FDCPA, we have updated this account as disputed to the credit bureaus. Thank you,Mnet Financial Inc

Hello-  this bill is not a doctor bill.  This a bill for a hospital.  Please contact our call center at [redacted] so that we may help you better understand the billing. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This company has been reporting a collection that does not belong to me on my credit files. The account number in question as it appears on my credit reports is [redacted]This company did NOT send me a notice of this collection or gave me an opportunity to dispute these allegations or request validation of them as required by law. I have already disputed this debt on at least two occasions through the credit bureaus without success, which is why I am now seeking your assistance in this matter.  I am beginning the process of legal action.I would like the following: 1. The immediate and permanent removal of this collection from all of my credit reports. 2. That this file be closed and all collection efforts stopped.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have ask for a validation from this company and have never recieved the validation. I sent a letter and have never received validation. I want a validation or deleted from my credit reports asap...]
Regards,
[redacted]

Mnet Financial received this account in September of 2012.  We made multiple attempts to resolve the balance with the consumer to no avail.  We allow a 90-day grace period before credit reporting occurs and consumer failed to pay within that 90 days.  If this is paid, it will be...

updated as paid and satisfied accordingly with the credit bureaus.Thank you,Mnet Financial Inc.

Mnet Financial has never received a dispute validation request from this consumer nor has it been disputed with Transunion according to our records.  We have closed the account and will remove it from the consumer's credit which can take up to 2 weeks to be reflected.  We will also send...

the consumer a confirmation letter.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not owe this bill this bill was paid in full by my insurance company
Regards,
[redacted]

Hello,We have reviewed this account and we have not received a dispute from this consumer either verbally or in written form.  We have confirmed with the original creditor that the balance of $225.50 is indeed correct and owed.  The consumer was making payments, therefore she did...

acknowledge the debt but stopped paying as of December 2013.  We have sent the proper validation notice to the consumer via US mail.Thank you,Mnet Financial Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mnet Financial credited $145.00 to the consumers bank on 3/2/15 and $90.00 was credited back on 3/9/15 to cover the bank fees per the consumers request.Thank you,Mnet Financial Inc.

Mnet Financial has confirmed with the original creditor, Brookside Surgery Center that the balance of $794.41 is still due and outstanding.  Mr. [redacted] can confirm this information with his insurance company.  Attached is the validation response which has also been mailed to the consumer at the address he indicated in his complaint.

Hello,Our records indicate that we received the account in September of 2015.  Statements were mailed to the address confirmed by the consumer in this complaint and mail was not returned by the US Post Office.  Additionally, calls were made and messages left in accordance to the FDCPA...

laws.  Thank you for your payment made on 2/9/16 .  Your account has been updated as paid and satisfied with the credit bureaus.

Review: I received two collection notices for a fee that was already debited from my bank account. I than asked for a retraction to the collection notice to provide to my employer (good credit is a requirement of my position). The individual told me that because I didn’t pay the company and paid the doctor's office they couldn’t provide me anything. All I was asking for is proof my account was in good standing.Desired Settlement: A letter that my account is in good standing.

Business

Response:

Hello,

Mnet Financial has reviewed the account and closed it and removed it from collections. This account was not reported to the credit bureaus. A letter will be mailed to the consumer accordingly.

Thank you,

Business Office Manager and Compliance Officer

Mnet Financial Inc.

Review: I ask for a validation of debt and has never received the validation. I want this removed from my credit report as soon as possible.Desired Settlement: I want this removed from my credit report as soon as possible.

Business

Response:

Hello,We have reviewed this account and we have not received a dispute from this consumer either verbally or in written form. We have confirmed with the original creditor that the balance of $225.50 is indeed correct and owed. The consumer was making payments, therefore she did acknowledge the debt but stopped paying as of December 2013. We have sent the proper validation notice to the consumer via US mail.Thank you,Mnet Financial Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have ask for a validation from this company and have never recieved the validation. I sent a letter and have never received validation. I want a validation or deleted from my credit reports asap...]

Regards,

Business

Response:

As we stated in our previous response, we have not received a letter of dispute or a verbal dispute from this consumer. Per your request received via the Revdex.com, we have mailed proof of the stated debt. Balance is due and owed. Accordingly, per the FDCPA, we have updated this account as disputed to the credit bureaus. Thank you,Mnet Financial Inc.