Mobile Chair Massage

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? March was a long month so march 16th was my deadlineI requested cancellation on March 16th and was told by my trainer that there was not a personal trainer manager employed at the facility anymore and that there wasnt any manger there at all that could do my cancellationMy trainer attempted to contact Sara to resolve this but she did not answer the phoneThere was not anything I could have doneI was told not to worry about anything by my trainer and that he would take care of everythingMy trainer was the former training manager for this facility and the person ? that made my contract so I trusted his wordI was not given the chance to fill out the cancellation form until the 21stOn the cancellation form it even states last bill date was / will be 03/21/This was a complete scamHow can a customer complete a cancellation form with no one at the facility to give you one? The text message from my trainer at your facility ? even states that this is all true.? Regards, ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: After my complaint was made, the business finally contacted me - that's what it took for them to respond? I was still forced to go to the business in person to cancel the memberships (which is illegal by the way), and I had to meet with FOUR different managers, who each tried to convince me not to cancel? It took minutes for them to finally accept that I did want to continue my memberships, and agree to cancel them? I have reviewed the? response made by the business in reference to complaint ID [redacted] and although I am not happy with the extreme measures it took to get the resolution I was looking for, the resolution was eventually made and no further action is needed.? ?

To Whom It May Concern, This is in response to Ms [redacted] complaint against Dynamic Fitness in regards to her personal training.? Firstly Dynamic Fitness would like to offer our sincerest apology to Ms [redacted] for the inconveniences, frustrations, as well as unprofessionalism that she has experienced in regards with her personal training program as our intentions at Dynamic is to provide the ultimate member experience all aroundMs [redacted] enrolled in our personal training program 02/03/with Manager [redacted] .? According to notes in our system, prior to the finalization of this agreement [redacted] informed Ms [redacted] on 2/3/that due to his position he would be? unable to train her personally however he would find a trainer that best fit her needs and matched her personality.? At this time Ms [redacted] informed [redacted] that she would be able to begin training the week of 2/15/due to medical reasoning.? On 2/12/it is noted that Ms [redacted] reached out to [redacted] via Text message informing him that she was ready to begin training as well requested times for our DFIT program at the Pearland Location.? It was requested by [redacted] that she send a list of preferred days and times she wanted to train and he would check for the availability.? [redacted] confirmed and responded to Ms [redacted] that he had gotten her text with the requested informationIt has been indicated that on 02/15/Ms [redacted] came in without a scheduled session, [redacted] was attending another client at this time.? When that session had ended [redacted] acknowledged Ms [redacted] in the waiting area where it was brought to his attention she had been awaiting her session.? Ms [redacted] was then informed that she had not been scheduled for the week as there were no openings per her requested times and days and it was here that she was taken to the Fitness Manager office to review the calendar and get her scheduled within the week.? Ms [redacted] indicated that she “didn’t just want any old trainer” and was informed once again that due to his position [redacted] would be unable to train Ms [redacted] and he would match her to the best trainer.? Ms [redacted] inquired about switching her training to Pearland instead.? [redacted] agreed to transfer the agreement over per her request On 02/24/the training agreement was switched over to Pearland after Ms [redacted] met with Club Manager [redacted] who completed the agreement switch and was issued additional sessions at no cost to Ms [redacted] as a customer service.? It was here she was assigned to trainer [redacted] .? ? On 06/30/Ms [redacted] purchased another agreement, and although Dynamic Fitness does try to discourage purchasing multiple agreements up front in full, all sessions were paid for and an additional sessions was given to Ms [redacted] on top of her purchase free of charge? ? From this date forth we show [redacted] continued to train with [redacted] until his resignationMs [redacted] mentions in her statement that on 7/29/that [redacted] was “fired.”? As it is Dynamic Fitness’s policy to protect its members and employees personal information I can say as a representative of Dynamic Fitness that the information of Mr [redacted] being fired is false, it was a resignation on his own accord and he was not terminated from his position at Dynamic Fitness.? Ms [redacted] also mentions that she was not contacted when this happened.? Dynamic Fitness does apologize for the delay in communication however a member of management did reach out to Ms [redacted] apologizing for the delay.? She was set up with trainer [redacted] at this point in time and comp’d an additional sessions for the inconvenience and delay as well the additional sessions were given to Ms [redacted] to allow her to try various trainers on the company before committing to using her sessions with one trainer.? Throughout the next two (2) weeks notes in the training schedule indicate that a member of our training management team reached out to Ms [redacted] various times to follow up with how the training was going with no responsesOn 09/08/Assistant Fitness Manager [redacted] Jackson reached out to Ms [redacted] to do a customer service call and see how training with [redacted] was going.? It had been noted that training was to satisfaction.? [redacted] provided Ms [redacted] with her personal cell phone number for direct communication if there were any questions or concerns moving forward Upon an unexpected departure of [redacted] from Dynamic Fitness on 09/12/16, Assistant Fitness Manager [redacted] did reach out to Ms [redacted] immediately about the situation however he had a trainer set up and ready for her so she wouldn’t have to get out of her routine.? ? Once again free sessions were offered so Ms [redacted] could also train with other trainers on the company to decide which trainer she liked the best especially since she had now gone through trainers.? According to Ms [redacted] she declined these sessions as she had already had many she had not used09/13/ [redacted] received a phone call from [redacted] expressing her frustrations and anger as well requested a refund on sessions that were unused.? [redacted] informed Ms [redacted] that of the policy regarding refunds on purchased sessions.? Unsatisfied it was requested by Ms [redacted] that she be able to speak with another manager, [redacted] referred Ms [redacted] to Fitness Manager [redacted] who then received a letter in regards to the concern? In response to the concern [redacted] wrote a letter to Ms [redacted] acknowledging her concerns, and reiterated the accommodations that were given as well as Policies in regards to refundsIn the best interests of employees, former employees, and our members both current and former, personal information cannot be given out about their employment status? ? It should be noted that as stated in all signed personal training agreements that are on file with Dynamic Fitness and attached for your reference, “Policies; ? Dynamic Fitness Holds the right to replace a client’s trainer at its own discretion.” ? We understand and take into account that Ms [redacted] may not agree to this however this policy is in place for reasoning that if at any time it is deemed necessary or a trainer leaves Dynamic Fitness we may place our clients with another personal trainer so as that the client can continue to see results they wish to see without interruption or delay in their service.? Unfortunately switching of trainers does not quantify a reason to reimburse a member for unused servicesWe also understand the frustration that having multiple trainers in a short period of time can cause.? It is highly important that a trainer and his or her client connect personality wise so that they, the trainer, can help build a relationship for the client to reach their personal goalsDynamic Fitness does try its best to accommodate the client with their preferred times to train as well based on availability of a trainerHowever feedback from a client does help to ensure that a match has been made? It should be known that Dynamic Fitness has indeed provided customer service to this member in the following multiple ways ·? ? ? ? ? ? ? ? Transferred Ms***’s training agreement from [redacted] to Pearland·? ? ? ? ? ? ? ? Issued complementary sessions valued at $so that Ms [redacted] could personally find and connect with a trainer that suited her wants and needs for training due to the inconveniences that she experienced between February to September ·? ? ? ? ? ? ? ? All pre-paid sessions (which generally expire within days per the signed agreement) have been extended out past their expiration date so that Ms [redacted] could easily reach her personal fitness goals·? ? ? ? ? ? ? ? Provided copies of all signed agreements via email that is on file with the club for review ·? ? ? ? ? ? ? ? Emailed session reminders and session completions to the email we have on fileDynamic Fitness does sincerely apologize for the unprofessionalism that Ms [redacted] received in regards to speaking with the Club Manager of Pearland? ? At this time we do understand that Ms [redacted] is frustrated and stressed in regards to the training, we would like to help her reach her personal goal as she had stated that she was pre-diabetic, however we do acknowledge that a relationship has been tampered and to rebuild will take time.? ? With this being said I would like to rebuild Ms***’s trust and I am offering a full year of Ms***’s membership payments to be waived, she would be granted access to use the facility to work out on her own or utilize the amazing group fit classes that Dynamic offers.? ? I would still like to set Ms [redacted] up with a personal trainer however this would be when she is ready, this meaning all paid sessions will be there when you are ready.? If in the interim Ms [redacted] would like to transfer her training to a different facility we would be willing to accommodate that as well.? ---Jessica L.? Dynamic Fitness

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? UnacceptableThe nature of the error, the handling of the complaint and the dismissal of the inconvenience constitute deceit and fraud.? Regards, ***

[redacted] ,Your membership with Dynamic Fitness will be canceled as per your request We are sorry of your experience and wish you would reconsider and help to press charges against [redacted] , as his personal acts have ruined your experience with Dynamic Fitness, and have caused damage to the company as well.We do not condone this type of behavior. Dynamic Fitness can not take responsibility for his personal and selfish actions against you.Again, we run a very transparent business, in which we provide agreements and receipts to our customers for any purchase made to us.Regards,Dynamic Fitness

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
After my complaint was made, the business finally contacted me - that's what it took for them to respond I was still forced to go to the business in person to cancel the memberships (which is illegal by the way), and I had to meet with FOUR different managers, who each tried to convince me not to cancel It took minutes for them to finally accept that I did want to continue my memberships, and agree to cancel them I have reviewed the response made by the business in reference to complaint ID *** and although I am not happy with the extreme measures it took to get the resolution I was looking for, the resolution was eventually made and no further action is needed.

Dynamic Fitness does not offer payment plans for our PT Packages, these are required to be paid in full The salesman, Israel decided to make an exception for *** (member) because she was wanting to obtain her fitness goalsThey agreed to split the total of $into payments ($and $350) Dynamic Fitness admits that there was a billing error, as our system is not setup for partial payments for PT soldMember (***) was very upset and wanted a refund because she was debited the full $She was instantly refunded back, however the system recognized a negative balance on her account, auto recharged her account againThis instance led the member to dispute with her bank, which the bank initiated a chargeback and she was refunded by the bank in lieu of us processing the refund
Because of this mishap, we have written off and canceled the $PT Training contract to satisfy the customer and not hold her accountable to the inconvenience that we had caused her for this PT contract She received her refund and was relinquished from her contract, as per customer service
Additionally, we waived/credited her - her next months of dues as well, as per customer service
Before the purchase of the $PT Agreement (Sessions) Member purchased $PT Agreement (Sessions)She is wanting a refund of these sessions too, however these sessions are in no way connected to the (Session Agreement)There were no issues with this agreement purchase, therefore we will not be refunding this agreement purchase
Dynamic Fitness's policy is that refund & cancellations are only considered for move, military, or medical

To Whom It May Concern;This response is in regards to Mr*** ***’s grievance in regards to cancelling out his personal training agreement with Dynamic Fitness. Dynamic Fitness apologizes for any inconvenience that Mr*** has experienced. As previously stated Mr***’s personal training agreement was initiated on February 15, which makes this agreement’s bill date the 15thof each month and is stated on the agreement. Again, In order to cancel any agreement with Dynamic Fitness or cancel an automatic renewal a member would have to provide written notice of intent to cancel per both the personal training and membership agreements prior to their next bill date as Dynamic Fitness does not accept verbal agreements or cancellations as stated in the signed personal training agreement and membership agreements attached.On March 21, a cancellation request form was signed and submitted into the system that requested cancellation of the personal training for work purposes as well correspondence via email from Mr*** to the Director of Fitness acknowledging that this paper work had been filled out effective March 21.Because of the cancelling of the auto-renewal on the personal training the cancellation does in fact fall once again under the day cancellation clause as stated aboveThe personal training has been is not eligible for refund due to the request date being after the 15thof the month --Jess *.Tell us why here

Hello,This membership has been canceled and member will be refunded $within 3-days.Regards,Dynamic Fitness

Revdex.com Team,This member, called on the 9th*** (the Fitness Manager) answered and she(member) was trying to cancel - I was on break. *** convinced her to freeze, I contacted the member the next day to verify with her and she didn't answer, later on next week around the 14th, she returns
my call I give her my email address and explained to her I needed written permission to do any changes to the account and member sends the email the next dayI noticed that on the email she stated she wanted to cancel and she confused me so I called her back, she didn't answer I left her a voice mail and later on she calls back I asked her if she was trying to freeze or cancel I was just trying to be clear on her request and she said she just wanted to cancel because she lives in *** and no longer worked in our area so it was not convenient for herI told member, "ok I just needed to make sure" and went on to check over her accountI noticed member had a bronze membership so I tried to contact her and I wasn't able to get a hold of her, so I never heard back until now that I read the complaint I didn't receive the email she sent me yesterday trying to ask about her accountI haven't received any messages from front desk from this member, so if she has tried to contact me my staff has failed to inform me about itI went through all the messages I have received from calls that I have got and her email I just retrieved after looking over my whole email looking for the email she sentMember sent me a email asking about her account yesterday 9/28/at 11a.m In any event, the membership has been canceled per her request

Hello, Thank you for providing this information.Upon further research, I have reviewed our system and it shows that the memberships are canceled, and the March debits have been refunded If there is anything further, please do not hesitate to respond back, so I can research
further.Regards,Dynamic Fitness

Attention Revdex.com Team:We have investigated this matter and have witness statements from employees that were present at the time Ms*** informed the staff that she paid *** *** (former employee) cash for personal training sessions.*** *** states in her complaint below that, "***
*** harassed her for months to purchase personal training sessions" [FIRST RED FLAG]*** *** states in her complaint below that, "Dynamic Fitness credit card systems were not working for "a few months" and would have "to pay in cash" [SECOND RED FLAG]*** *** states in her compliant below that, "She trained with him times on Sunday's since he cited that was the best day for him" [THIRD RED FLAG]As per our witness statements collected surrounding this incident, we have concluded the following:Sara *** and Scott (which Sean is his name) - only stated to *** *** that *** was no longer with the company The statement that ***, "was fired for theft" is false, as the staff is never disclosed as to the reasons of termination of their employees.Scott (Sean) never stated to ***, "who gives cash" or "how do I not know better"It is important to note that the staff called the police, on behalf of *** ***, and the staff requested, as well as encouraged *** *** to file a police report and press charges against *** *** for theft It is important to note that *** *** REFUSED and stated that, "*** probably needed it more than her" and that she would not file a police report against him because he was, "going through a lot"Additionally, Dynamic Fitness finds this complaint peculiar because:*** *** would not press charges when the Dynamic Fitness staff encouraged her to, and the staff even called the police to come out for this incident that happened to her (after *** *** left) Dynamic Fitness went ahead and filed a police report: Case #/Sequence #: *** with Officer *** of the Sugar Land Police Dept*** *** posted a "***" review which is currently being viewed as possible "slander" to the company as there were witnesses to the situation, and what she stated below is not what the witness statements say She is slandering Dynamic Fitness directly for something that Dynamic Fitness never knew aboutThe staff was very sympathetic to her situation, and was willingly trying to help herWhat is very interesting to Dynamic Fitness is that *** routinely comes into the gym Our Personal Trainer are required to wear a specific and well identified uniform in which state, "PERSONAL TRAINER" across the back of their uniform shirt It is interesting that with her constant visits to the gym, it never raised her attention to the fact that A)*** stated he could only train her on Sundays and B) He never wore a PERSONAL TRAINER uniform shift And the most interesting thing of all is that *** *** was clear to report specific names in her *** and Revdex.com Complaint, however, never once did she mention *** ***'s name specifically, and for her to say, "he was going through a lot" as well as having trained with him one-on-one on multiple Sunday's before is proof enough for us to know that *** *** knew his name is and is choosing to make no mention of his specific name in writing - directly. Dynamic Fitness can not take responsibility towards a situation in which the consumer pays cash directly to a individual Dynamic Fitness runs a very transparent business We provide signed agreements and receipts for all purchases made directly to the company, to our customers.Dynamic Fitness will be investigating and possible move to action for the slandering and comments posted on ***, by *** ***.Dynamic Fitness will be happy to refund the member $only, in exchange for the member pressing charges against *** ***.Soraya ***Dynamic Fitness-------------------------------------------------------------------------...⇄ Initial Compliant:I joined through Well on *** *** *** and my experience has been a complete deceitLet me explain when I signed up the "general manager" was welcoming and set me up Within the week I was told he was not with the company and was introduced to another gentleman who I was told was the "general manager" this one was there for three months during which time harassed me until I committed to a fitness package (personal training)He explained that their credit card system was not working for a few months now and would have to pay in cashHe stated he did not have the contract drawn up by Dynamic Fitness as it was being updated and once that had occurred I would receive a copyI trained with him three times on Sundays since he cited that was the best day for himTwo weeks ago I asked of his whereabouts and was told he was not with the companyI spoke with Sara *** and Scott the new "general manager" and was assured that this would be resolvedTwo weeks later they did not contact meWhen I spoke Scott a day ago he proceeded in front of all the clients to tell me that "who gives cash" and "how do I not know better" and ultimately it was my responsibility to make sure the Dynamic Fitness employee at the time was reputableThen Sara *** informed me this employee was fired for theft and that they couldn't do anything about my experience--being defrauded that it--although it occurred in their premisesI asked to speak with corporate they cite that there is no information for them but instead it must go through them--Sara and ScottTo note, I am not the only one this has occurred to and this gym is not reputable nor is it trustworthyStay away!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I do accept this offer as it is all I have been asking for since the 9th I do have to say I never received any calls or response emails nor did I ever ask to freeze my membership Thank you Revdex.com for finally getting this resolved

To Whom It May Concern, Dynamic Fitness sincerely apologize for the inconvenience and the delay that member *** *** experienced in getting his membership cancelled After researching this account Dynamic Fitness has pulled Mr*** memberships out of collections and ensured that
the membership is in fact cancelled out (please see attachment) as Mr*** did in fact follow the cancellation procedures as stated in members agreement. Once again we do sincerely apologize for the inconvenience that Mr*** experienced in this process. --Jess *

Ms***, We are able to accommodate this request If you would please reach out to me at *** and *** at *** so we can get you scheduled into the system Also would you like to move your sessions to be used at another club or would you like to stay at Pearland? Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
March was a long month so march 16th was my deadlineI requested cancellation on March 16th and was told by my trainer that there was not a personal trainer manager employed at the facility anymore and that there wasnt any manger there at all that could do my cancellationMy trainer attempted to contact Sara to resolve this but she did not answer the phoneThere was not anything I could have doneI was told not to worry about anything by my trainer and that he would take care of everythingMy trainer was the former training manager for this facility and the person that made my contract so I trusted his wordI was not given the chance to fill out the cancellation form until the 21stOn the cancellation form it even states last bill date was / will be 03/21/This was a complete scamHow can a customer complete a cancellation form with no one at the facility to give you one? The text message from my trainer at your facility even states that this is all true.
Regards,

To Whom It May Concern,In response to the complaint involved with *** ***? *** originally wanted to cancel her membership due to not using it our membership manager for the Post Oak location Israel R*** brought her in to the club talked with her about her goals where
training sessions were recommended, however the member compromised on sessions, and there bought a session pack? The payment was scheduled to be split into two separate payments, however the full amount of was charged the next day? Israel quickly refunded the amount, apologized and informed the member that it would take to business days for the member to receive the full backHowever due to a system error another draft was done, once again the money was refunded, Israel apologized informed the member once again it would take 3-business day and even went as far as give Ms*** his personal cell number so she could reach him? As I can understand that Ms*** would like the personal training cancelled due to policies for Personal Training, members may only cancel Personal Training agreements for the following reasons and provide proof forMoveMilitaryMedicalWe have given Ms*** a month dues credit on her membership dues for the months of October, November, December for the inconvenience.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
UnacceptableThe nature of the error, the handling of the complaint and the dismissal of the inconvenience constitute deceit and fraud.?
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me?
?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? I provided notice to the management team consisting of "self-identified" as I stand corrected Sean and Sara *** who did in fact on the first meeting with said management that they knew he was running scams and as a result had terminated himIn fact, Sara stated that Mr*** was not allowed on any Dynamic Fitness premises as a resultFurther, Sara *** stated that he was being investigated on previous enrollments and cancellations on both locations Mr*** worked at with Dynamic FitnessAs a new member of the Dynamic Fitness facility I was introduced to a general manager who in fact was not with Dynamic Fitness on the second visit to this location in fact Mr*** on that second visit introduced himself and his staff as the general manager to the extent that he used the back office and instructed staff to their job responsibilitiesMr*** and his staff OF IMPORTANCE do NOT use name badges correctly identifying their position within the company nor is a proper hierarchy posted on site to let members know who is part of management and how to escalate complaintsI was not given an opportunity to speak with the police department at Dynamic Fitness nor was I suggested that I do soThe business conducted with Mr*** was at the Dynamic Fitness office and the subsequent body measurements were also completed at said facilityThe training sessions were completed at said facility with staff alerting Mr*** that I was ready for my sessionIf in fact Mr*** was NOT allowed to train, the staff could have brought that to my attention or managementIt is not good business acumen to treat customers in a harassing or uncivil manner and Sean did in fact make said comments within the front desk area in which there was other customers who witnessed said discussionFurther, there was not a dynamic fitness member within the vicinity when Sean conducted himself unprofessionally.At this point, I do not want any further business relationship with Dynamic FitnessI prefer to seek out a different gym with closely aligns with ethical practices I believe are sound to run a business.? Regarding any social media concerns please use a different forum to resolve as that is outside the scope of the issue brought to the attention of Revdex.com as your staff refused to place me in contact with upper managementThis as I had stated to your staff before could have easily been resolved with a courteous and professional demeanor instead of placing blame on the customer
Regards,
?