Mobile Chair Massage

***,Your membership with Dynamic Fitness will be canceled as per your request? We are sorry of your experience and wish you would reconsider and help to press charges against *** ***, as his personal acts have ruined your experience with Dynamic Fitness, and have caused damage to the company as well.We do not condone this type of behavior.? Dynamic Fitness can not take responsibility for his personal and selfish actions against you.Again, we run a very transparent business, in which we provide agreements and receipts to our customers for any purchase made to us.Regards,Dynamic Fitness

To Whom It May Concern, This is in response to Ms*** *** complaint against Dynamic Fitness in regards to her personal training.? Firstly Dynamic Fitness would like to offer our sincerest apology to Ms*** for the inconveniences, frustrations, as well as unprofessionalism that she
has experienced in regards with her personal training program as our intentions at Dynamic is to provide the ultimate member experience all aroundMs*** enrolled in our personal training program 02/03/with Manager *** ***.? According to notes in our system, prior to the finalization of this agreement *** informed Ms*** on 2/3/that due to his position he would be? unable to train her personally however he would find a trainer that best fit her needs and matched her personality.? At this time Ms*** informed *** that she would be able to begin training the week of 2/15/due to medical reasoning.? On 2/12/it is noted that Ms*** reached out to *** via Text message informing him that she was ready to begin training as well requested times for our DFIT program at the Pearland Location.? It was requested by *** that she send a list of preferred days and times she wanted to train and he would check for the availability.? *** confirmed and responded to Ms*** that he had gotten her text with the requested informationIt has been indicated that on 02/15/Ms*** came in without a scheduled session, *** was attending another client at this time.? When that session had ended *** acknowledged Ms*** in the waiting area where it was brought to his attention she had been awaiting her session.? Ms*** was then informed that she had not been scheduled for the week as there were no openings per her requested times and days and it was here that she was taken to the Fitness Manager office to review the calendar and get her scheduled within the week.? Ms*** indicated that she “didn’t just want any old trainer” and was informed once again that due to his position *** would be unable to train Ms*** and he would match her to the best trainer.? Ms*** inquired about switching her training to Pearland instead.? *** agreed to transfer the agreement over per her request On 02/24/the training agreement was switched over to Pearland after Ms*** met with Club Manager *** *** who completed the agreement switch and was issued additional sessions at no cost to Ms*** as a customer service.? It was here she was assigned to trainer *** ***.? ? On 06/30/Ms*** purchased another agreement, and although Dynamic Fitness does try to discourage purchasing multiple agreements up front in full, all sessions were paid for and an additional sessions was given to Ms*** on top of her purchase free of charge? ? From this date forth we show *** continued to train with *** until his resignationMs*** mentions in her statement that on 7/29/that *** *** was “fired.”? As it is Dynamic Fitness’s policy to protect its members and employees personal information I can say as a representative of Dynamic Fitness that the information of Mr*** being fired is false, it was a resignation on his own accord and he was not terminated from his position at Dynamic Fitness.? Ms*** also mentions that she was not contacted when this happened.? Dynamic Fitness does apologize for the delay in communication however a member of management did reach out to Ms*** apologizing for the delay.? She was set up with trainer *** *** at this point in time and comp’d an additional sessions for the inconvenience and delay as well the additional sessions were given to Ms*** to allow her to try various trainers on the company before committing to using her sessions with one trainer.? Throughout the next two (2) weeks notes in the training schedule indicate that a member of our training management team reached out to Ms*** various times to follow up with how the training was going with no responsesOn 09/08/Assistant Fitness Manager *** Jackson reached out to Ms*** to do a customer service call and see how training with *** was going.? It had been noted that training was to satisfaction.? *** provided Ms*** with her personal cell phone number for direct communication if there were any questions or concerns moving forward Upon an unexpected departure of *** *** from Dynamic Fitness on 09/12/16, Assistant Fitness Manager *** *** did reach out to Ms*** immediately about the situation however he had a trainer set up and ready for her so she wouldn’t have to get out of her routine.? ? Once again free sessions were offered so Ms*** could also train with other trainers on the company to decide which trainer she liked the best especially since she had now gone through trainers.? According to Ms*** she declined these sessions as she had already had many she had not used09/13/*** received a phone call from *** expressing her frustrations and anger as well requested a refund on sessions that were unused.? *** informed Ms*** that of the policy regarding refunds on purchased sessions.? Unsatisfied it was requested by Ms*** that she be able to speak with another manager, *** referred Ms*** to Fitness Manager *** *** who then received a letter in regards to the concern? In response to the concern *** wrote a letter to Ms*** acknowledging her concerns, and reiterated the accommodations that were given as well as Policies in regards to refundsIn the best interests of employees, former employees, and our members both current and former, personal information cannot be given out about their employment status? ? It should be noted that as stated in all signed personal training agreements that are on file with Dynamic Fitness and attached for your reference, “Policies; ? Dynamic Fitness Holds the right to replace a client’s trainer at its own discretion.” ? We understand and take into account that Ms*** may not agree to this however this policy is in place for reasoning that if at any time it is deemed necessary or a trainer leaves Dynamic Fitness we may place our clients with another personal trainer so as that the client can continue to see results they wish to see without interruption or delay in their service.? Unfortunately switching of trainers does not quantify a reason to reimburse a member for unused servicesWe also understand the frustration that having multiple trainers in a short period of time can cause.? It is highly important that a trainer and his or her client connect personality wise so that they, the trainer, can help build a relationship for the client to reach their personal goalsDynamic Fitness does try its best to accommodate the client with their preferred times to train as well based on availability of a trainerHowever feedback from a client does help to ensure that a match has been made? It should be known that Dynamic Fitness has indeed provided customer service to this member in the following multiple ways… ·? ? ? ? ? ? ? ? Transferred Ms***’s training agreement from *** *** to Pearland·? ? ? ? ? ? ? ? Issued complementary sessions valued at $so that Ms*** could personally find and connect with a trainer that suited her wants and needs for training due to the inconveniences that she experienced between February to September ·? ? ? ? ? ? ? ? All pre-paid sessions (which generally expire within days per the signed agreement) have been extended out past their expiration date so that Ms*** could easily reach her personal fitness goals·? ? ? ? ? ? ? ? Provided copies of all signed agreements via email that is on file with the club for review ·? ? ? ? ? ? ? ? Emailed session reminders and session completions to the email we have on fileDynamic Fitness does sincerely apologize for the unprofessionalism that Ms*** received in regards to speaking with the Club Manager of Pearland? ? At this time we do understand that Ms*** is frustrated and stressed in regards to the training, we would like to help her reach her personal goal as she had stated that she was pre-diabetic, however we do acknowledge that a relationship has been tampered and to rebuild will take time.? ? With this being said I would like to rebuild Ms***’s trust and I am offering a full year of Ms***’s membership payments to be waived, she would be granted access to use the facility to work out on her own or utilize the amazing group fit classes that Dynamic offers.? ? I would still like to set Ms*** up with a personal trainer however this would be when she is ready, this meaning all paid sessions will be there when you are ready.? If in the interim Ms*** would like to transfer her training to a different facility we would be willing to accommodate that as well.? ---Jessica L.? Dynamic Fitness

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Dynamic fitness has done exactly what I have asked for and am completely satisfied with the help that mr*** provided meI have no further issues with dynamic fitnessThank you
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me?
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MrRoberson,? I do sincerely apologize for the inconvenience, I was able to locate your original email that you had sent post oak requesting that your account be cancelled out after your agreement term? Per your agreement your last Payment would have been 11/11/? I do want to
assure you that I cancelled your account out effective immediately and you will see your last payment made 12/11/in the amount of $refunded back to your Visa ending in within business days? Once again I do sincerely apologize for the inconvenience.? --Jess L.Dynamic Fitness