Mobile Mini

We requested a quote using the online form mail. An hour later somebody called but I was unable to take their call.

Twice I called back. Twice I left messages
I also sent an email too.

Four hours later they called but, never sent a quote by email.

During this time I had booked a 40ft container from Viola.

Very shoddy, unresponsive sales team.

Would not recommend to others.

Dear Sir or Madam:Thank you for taking the time to notify Mobile Mini of the concerns of Mr [redacted] We value his business and appreciate his many years of loyaltyUnfortunately, the unit in question has a set net book value that we are unable to adjust and as such the lowest price we can offer Mr [redacted] is $1,to purchase the container.Branch Manager [redacted] has reached out to Mr [redacted] to inform him of this and we hope to hear back from him soon.Sincerely, [redacted] Billing Resolution Manager

Dear Sir or Madam:Mobile Mini takes every customer concern seriously as our solid reputation depends on itWe want to express how much we value our customers, demonstrated by the fact that it is not uncommon for us to go above and beyond our contractual obligationsWe have examined Ms ***'s account and have found the followingMs***'s payments were received, however they were applied to older outstanding invoices which is why the invoices in question were sent to a collection agencyHowever, in the spirit of customer service we have notified the collection agency to discontinue pursuit of these invoice payments.A representative of Mobile Mini has reached out directly to Ms [redacted] to inquire about the insurance claim, as this is the first time we are aware of it.We are happy to answer any additional questions you might have and look forward to the resolution of this complaint.Sincerely,Doris M***Billing Resolution Manager

[redacted] Revdex.com [redacted] RE: Complaint ID# [redacted] Dear Ms***: I have received the above referenced complaintMobile Mini will be refunding the customer, [redacted] ***, $I have done the additional credits todayThe refund will go out to** [redacted] towards the end of next week I apologize for any inconvenience this may have caused**.*** Sincerely, [redacted] MOBILE MINI, INC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per my complaint I paid
$for services NOT rendered and received $= balance owed $
Regards,
*** ***

December 4, 2014 Revdex.comAttn.: Samantha OberdankN12th StreetPhoenix AZ 85014 Complaint # *** I called the customer, *** ***, and discussed the dispute with her. I apologized for the dispute not being resolved to
her satisfaction in a timely manner. Mobile Mini, Incwrote off the disputed invoice and all the late charges on the account. MsBrye seemed to be happy with this resolution. I asked her if there was anything else I could do. She said no and thanked me. Sincerely, Eric VollandDirector of Credit and Collection

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is progress moving me to a true 30-day billing cycle. However, until they correct their billing practices, this remains unacceptable. Each billing statement must provide any delinquent fees, and it should clearly explain what each fee is for to include any month and invoice number that may be delinquent. Untill this is done I will not be satisfied, and will not consider this item to be resolved
Regards,
*** ***

I do not feel that the price they are willing to settle for is fair valueWe have had the same unit for years, it is rusted, and has never been maintenance by themThe value from a depreciation stand point really should not be more than $1,000. Given the condition of the unit the value should not exceed $,1000 *** * ***, ***Senior Pastor *** *** *** ** ***"The City of Refuge" *** *** *** *** *** ** Columbus, Ohio 43232***

July 16, 2014
Revdex.com
*** * *** ***
*** ** ***
RE: Complaint ID# ***
Dear Ms***:
I have received the above referenced complaint dated July 10, 2014. I contacted the branch manager and Mobile Mini will be
refunding the customer, *** ***, $367.72. I have done the additional credits today. The refund will go out to Mr*** towards the end of next week
I apologize for any inconvenience this may have caused Mr***
Sincerely,
*** ***
Billing Manager
MOBILE MINI, INC

Dear Sir or Madam:Our company recently reached out to [redacted] to let him know that we were able to find a way to refund him the pickup charges he was seeking. I believe this has been resolved.Sincerely,[redacted]Billing Resolution Manager

Good Morning,We received a claim from the local branch on June 2, 2016. We did not have any evidence of debris on our trailer. A denial letter was sent on June 8, 2016.  On June 15, 2016, Ms. [redacted] called me and told me that she had photographs of our trailer and wanted to email them to me. I...

reopened her claim and emailed her my contact information. Ms. [redacted] sent the pictures to me, but they revealed our trailer was clean. I saw no rocks or other debris on our trailer. I sent a second denial via email.  To address the comment regarding not telling Ms. [redacted] what we were hauling, I do recall discussing this with her over the phone. I told her that we haul storage units that are empty to our customer locations. I only spoke to Ms. [redacted] on the phone once on June 15th. The remainder of our correspondence was conducted in writing. I have attached our email exchange and pictures, if needed.  Sincerely, Kathryn W[redacted]Claims Manager

Good Morning,When Mobile Mini acquired Onsite Storage, [redacted] contract was included in the list of contracts being converted to Mobile Mini in error. Earlier this month, our collections team was able to verify that this was the case and the contract was removed from our system. [redacted]...

[redacted] should not receive any further communication from Mobile Mini on this matter.Thank you,[redacted]Billing Resolution Manager

Mobile Mini does not have enough evidence to proceed with this claim. We cannot discuss other claimants and their outcomes. This is not a matter of integrity, but rather a proof of claim issue. We apologize for any inconvenience this has caused you and your family.     Best regards, KathrynW[redacted] Claims Manager

Dear Sir or Madam:Mobile Mini takes every customer concern seriously as our solid reputation depends on it. We want to express how much we value our customers, demonstrated by the fact that it is not uncommon for us to go above and beyond our contractual obligations. We have examined Ms....

[redacted]'s account and have found the following. Ms. [redacted]'s payments were received, however they were applied to older outstanding invoices which is why the invoices in question were sent to a collection agency. However, in the spirit of customer service we have notified the collection agency to discontinue pursuit of these invoice payments.A representative of Mobile Mini has reached out directly to Ms. [redacted] to inquire about the insurance claim, as this is the first time we are aware of it.We are happy to answer any additional questions you might have and look forward to the resolution of this complaint.Sincerely,Doris M[redacted]Billing Resolution Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Sir or Madam:Thank you for taking the time to notify Mobile Mini of the concerns of Mr. [redacted]. We value his business and appreciate his many years of loyalty. Unfortunately, the unit in question has a set net book value that we are unable to adjust and as such the lowest price we can offer Mr....

[redacted] is $1,770 to purchase the container.Branch Manager [redacted] has reached out to Mr. [redacted] to inform him of this and we hope to hear back from him soon.Sincerely,[redacted]Billing Resolution Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com
[redacted]
[redacted]
RE: Complaint ID#[redacted]
Dear Ms. [redacted]:
I have received the above referenced complaint. Mobile Mini will be refunding the customer,[redacted] 
[redacted], $93.00. I have done the additional credits today. The refund will go out to**. [redacted] towards the 
end of next week.
I apologize for any inconvenience this may have caused**.[redacted].
Sincerely,
[redacted]
[redacted]
MOBILE MINI, INC.