Mobile Mini

Review: I rented a 40' container for my business on 7/10/15 since paying the delivery and pickup and first months rent. the first payment was taken from my checking account on 8/10/15, and from there the payments got earlier. for the September payment 9/8 then 10/5 then 11/2 and 11/30 and 12/28 now 1/22 . my invoice is never sent till after they take the money out of my checking account. I call and they tell be there billing cycle is every 28 days which the salesman that I rented this from said nothing about it would be every 28 days or that it would automatically be taken from my checking account each month. if they keep up this practice they get an extra payment every year that I keep this container. this is not right. seriously thinking about having them pick this up and buying one straight out. their billing practices are unjustified and sneaking a payment they shouldn't have.Desired Settlement: for my payment to come out on the 10th of each month like it started out, and If I do go the full year I expect a refund of the extra $144.79 they will have taken. they took a payment twice in the month of November 11/2 and 11/30.

Business

Response:

Hello,I have contacted the branch manager regarding this issue and he has agreed to credit the invoice [redacted] in the amount of $144.79 and request a refund for this amount to her [redacted] card. The branch will be reaching out to Ms. [redacted] to make other arrangements on the contract so that she is able to get a monthly invoice on the same date each month.Sincerely,Doris M[redacted]Billing Resolution Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 4-30-2012 I rented a 40' container from Mobile Mini for personal storage, it was delivered to my residence where it would remain until 3-17-2015 when Mobile Mini picked up. I logged onto my e-invoice account and paid the 2 remaining invoices and requested pickup on 3-14-2015. As per the initial contract pickup and delivery are paid up front so there would be no remaining balance. On 3-16-2015 I received an email stating the container should be cleaned, I phoned the Tampa branch to say there was no way this thing could be cleaned as it had a tremendous about of mold covering the walls, she quickly apologized and stated she could have it picked up the following day. At no time in the conversation was there any mention of filing a claim. As promised the driver showed up on 3-17 and removed the container.

No correspondence from Mobile Mini, no letters, no emails, no phone calls then on April 21, 2015 I receive a voicemail from your collection rep. stating she must hear from me by the end of the day or I would be turned over to collections. Immediately returned her call only to be told she had already sent my file, and then she agreed to email the invoices she claims were still outstanding, I provided her confirmation numbers check numbers and dates which these invoices were paid. She never called or emailed me back again. Three weeks later I get a letter of collections from a third party company showing the same invoices that have already been paid.

I filed an insurance claim with the Tampa office at which time I was told that I would receive a decision in 72 hours and that was three weeks ago.Desired Settlement: Paid in full account Mobile Mini and reversal of the third party collection. And a response to the insurance claim that was filed.

Business

Response:

Dear Sir or Madam:Mobile Mini takes every customer concern seriously as our solid reputation depends on it. We want to express how much we value our customers, demonstrated by the fact that it is not uncommon for us to go above and beyond our contractual obligations. We have examined Ms. [redacted]'s account and have found the following. Ms. [redacted]'s payments were received, however they were applied to older outstanding invoices which is why the invoices in question were sent to a collection agency. However, in the spirit of customer service we have notified the collection agency to discontinue pursuit of these invoice payments.A representative of Mobile Mini has reached out directly to Ms. [redacted] to inquire about the insurance claim, as this is the first time we are aware of it.We are happy to answer any additional questions you might have and look forward to the resolution of this complaint.Sincerely,Doris M[redacted]Billing Resolution Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I rented a mobile mini in November,2012. The salesman explained the monthly charges, delivery and pick up fee. However he made no mention that the monthly charges were actually billed every 28 days. When I scheduled the pick up for the mini, I learned that I had been billed for 13 months rather than the 12 months I actually had the trailer. A billing cycle of every 28 days actually gives Mobile Mini an entire extra month of billing in a year period i.e. 13 months for 12 months. This was never explained and the only reference in the contract is the following: (1 Period Min = 28 Days). This certainly insufficient notice of the ACTUAL MONTHLY BILLING RATE. THIS COMPANY IS GUILTY OF GROSS MISREPRESENTATION OF ITS CHARGES. I spoke with customer service and was simply informed that this is how the company bills with no explanation of the failure to notify the consumer of their billing practices.

Review: Our company was turned into a collection agency stating we owe 455.31 to them. We do not owe Mobile Mini any monies and our account is paid in full. If there is any money owing, we need an invoice, or list of invoices that Mobile Mini claims we owe. The billing department will not speak with me as directed by their collection agency.

We have a list of all invoices and the cleared checks and/or credit card receipts.Desired Settlement: Our name needs to be cleared from collection reporting

Business

Response:

To whom it may concern, As of 1/19/16, there was an unpaid past due balance on this account of $621.68 which was sent to third party collections. On 1/20/16, we received payment for that amount paying the account in full and covering all unpaid invoices on your account. Due to a payment application error on our part, a portion of this payment was not allocated correctly. On 2/26/16, we realized that we had funds to cover the entire amount we placed with the collection agency and the placement was in error. We notified the agency of the error and asked that they close the account immediately. We advised Vengroff W[redacted]the collection agency) that the account was placed in error based on our payment application error. They assured us that [redacted] credit would not be negatively affected in anyway due to our placement error. Best regards, IhlanM[redacted] Charge Off/Bad Debt Lead Collector

Review: 2 problems 1. I rented a mobile mini on 05/24/13- 06/27/14. The salesman explained the monthly charges, delivery and pick up fee. However he made no mention that the monthly charges were actually billed every 28 days. When I scheduled the pick up for the mini, I learned that I had been billed for 13 months rather than the 12 months I actually had the trailer. A billing cycle of every 28 days actually gives Mobile Mini an entire extra month of billing in a year period i.e. 13 months for 12 months. This was never explained and the only reference in the contract is the following: (1 Period Min = 28 Days). This certainly insufficient notice of the ACTUAL MONTHLY BILLING RATE. THIS COMPANY IS GUILTY OF GROSS MISREPRESENTATION OF ITS CHARGES. I spoke with customer service and was simply informed that this is how the company bills with no explanation of the failure to notify the consumer of their billing practices.

2. Spoke to several people from local salesman in tampa to billing in arizonia. They all say they use to pro-rate but they don't anymore, but if you call your salesman, then the salesman says to call the home office, everyone passes the buck. No one has any authority and bottom line they are charging me for services not rendered- stealing. Bottom line - my rental agreement according to my final statement was from 05/24/13- 06/27/14, but they charged me the last period from 06/20/14-07/17/14 . so that's 20 days overcharged plus on the front end they charged me 4 days since my billing cycle is from the 20th -17th of each month. started 05/24/13 so that's a total of 24 days of no services rendered out of there 28day month that they bill for .Desired Settlement: So in case one I want a month refunded . I am not paying for 13 months when I agreed to 12 months - so that's $101.61 and they still come out on top a little if you do the math.

Case 2 they owe me for 24 days out of the 28 day month- so really to make it fair they owe me at least 4 days from case one so another month $101.61 . TOTAL CREDIT $203.22

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Per my complaint I paid $203 for services NOT rendered and received $110 = balance owed $93.

Regards,

Business

Response:

[redacted]

Revdex.com

RE: Complaint ID#[redacted]

Dear Ms. [redacted]:

I have received the above referenced complaint. Mobile Mini will be refunding the customer,[redacted], $93.00. I have done the additional credits today. The refund will go out to**. [redacted] towards the

end of next week.

I apologize for any inconvenience this may have caused**.[redacted].

Sincerely,

MOBILE MINI, INC.

Review: We have a container on our yard that we have had for over a year. My husband, Charles called and spoke with Cecila on 9/18 because container was empty. We originally had 2 containers and the first one was picked up within 4 working days after we called it in. I spoke with Vericona on 10/1 in customer serviceand tole her we needed container picked up so we could get our lawn done for new building inspection. She told me they had 10 working days and it would be picked up. So, I called again and spoke with Greg here in Birmingham and he said he had been to my house 3 times and could not get it due to weather. Someone is at my house at all times and the weather has been fine for picking it up. I told him what he said was not so. He seems to get mad and said he would get it picked up. On Friday 10/2 which it was raining, he called my husband to say he would get it by ONE TODAY. This not happening. They say well we are not changing you. I should be charging them since it is holding up my lawn being compete.Desired Settlement: I want this container off of my lawn.

Review: We have been renting a mobile unit for more than 15 years, and we have been customers a lot longer. The unit has set in one location with no need of any service. The person that enter into this agreement with Mobile Mini passed away and no one knew of the agreement or the possibility of leasing with the option to buy the unit. After making several calls to the local provider, I was told we would have to pay the full price of $2,500 for the unit, in-spite of the fact we have already paid well over $13,000. for this current unit. I made several attempts in 2014 to come to a resolution, I was given wrong numbers and hit a dead end. I went back to the local office and back to square one. It is just not good business to continue an agreement that was enter into by someone who has been deceased for more than 5 years with no renewal of terms. We should have been offered a purchase agreement at the time of his death.Desired Settlement: We understand there was a rental agreement, we are simply asking that we be given a fair payoff amount with consideration we have been good customers, never needing service for the unit or request for payments. We asking this 14 plus year unit be depreciated to $500 and we will payoff the unit and take ownership. Considering the unit has been paid for, and the rental has gone without any issues, I'm asking Mobile Mini to do the right thing and give us a $500 payoff for the unit.

Business

Response:

Dear Sir or Madam:Thank you for taking the time to notify Mobile Mini of the concerns of Mr. [redacted]. We value his business and appreciate his many years of loyalty. Unfortunately, the unit in question has a set net book value that we are unable to adjust and as such the lowest price we can offer Mr. [redacted] is $1,770 to purchase the container.Branch Manager [redacted] has reached out to Mr. [redacted] to inform him of this and we hope to hear back from him soon.Sincerely,[redacted]Billing Resolution Manager

Consumer

Response:

I do not feel that the price they are willing to settle for is fair value. We have had the same unit for 15 years, it is rusted, and has never been maintenance by them. The value from a depreciation stand point really should not be more than $1,000. Given the condition of the unit the value should not exceed $,1000 [redacted]Senior Pastor [redacted]"The City of Refuge" [redacted] Columbus, Ohio 43232[redacted]

Business

Response:

Dear Sir or Madam:Mobile Mini regrets that we are unable to offer Mr. [redacted] the container for the price he requests. Containers are traditionally sold at Full Retail Value only. Our Regional Manager has offered Mr. [redacted] the sale price of Net Book Value, which is a deeply discounted price. If Mr. [redacted] does not wish to purchase the unit at that price, we are unable to help him.We appreciate the opportunity to do business with Mr. [redacted] and appreciate his business all these years.Thank you![redacted]Billing Resolution Manager

In June of 2012 I contacted Mobile Mini to have a 20 ft storage container dropped off in front of my residence and then picked up and delivered to a CLIMATE CONTROLLED storage facility in Mesa,AZ. On June 7, 2013 I called to have my storage unit brought down so my husband could grab something from it. It was then brought to my attention that my storage container had been moved to another location (without my knowledge), it was no longer being kept in a climate controlled facility (even though I was still paying for a climate controlled facility), and they couldn't tell me how long my container has been sitting outside in the Arizona heat. I wasn't able to see how much damage there was to the thousands of dollars or electronics and miscellaneous items in my unit. As of right now they are still "investigating" the incident so I guess I'll just have to see what they are gonna do from here. Regardless, I'm having my unit brought down and delivered to my residence on Monday because I obviously can't trust this company with my personal property.

Review: I have been with Mobile Mini for several years now and this issue is not new. In the past I had gotten behind and never knew that was the case because their current billing system does not put any past due amounts on the bill. Their current bill only shows your current payment due. I have complained about this before because I had set up an auto payment and when I changed my card number that payment had stopped and I had no clue of that and because of that my payment to them was not being received. The reason for that was looking at the current bill did not state any past due amounts. This was brought up to them at which time they said there is nothing they could do about it because of their computer system. I then started keeping track of all my payments on an Excel spreadsheet and as I thought I was current they are now saying that is not correct. At the end of January 2015 I contacted mobile many because I was running behind and knew I'd have a late fee and wanted to bring everything up to the current amount to include February’s payment. I was told I owed 300 and some odd dollars which could not be correct as my Excel spreadsheet shows I've made all my payments and can show the dates and amounts. The individual, I discussed this with said the payments were being applied to different invoices and he did not know why it was doing this. The individual I spoke with acknowledged that there is an issue with the billing and thought it was because I was on a 28 day billing cycle, but when he checked my account, it states that I am on a 30 day so there is an issue that he did not understand. I read off all my payments with the dates and the amounts and he confirmed they received them, however they were applied to different invoices then what I had paid them to cover. He also identified that there was one additional bill to make my total bills for a year 13 payments rather than a monthly payment of 12 payments. He discussed this several times with a supervisor, however they could not figure things out. Therefore, we agreed that I would pay the ones that I knew to be currently do and that they would get back to me. On January 30, 2015, I made a payment of $265.80 to cover January and February and on February 7, I received a past due notice for $99.39 which according to them is for a bill in September 2014. I do believe that this company is knowingly miss billing people and not showing past-due amounts so that they may add additional late fees and interest to gain more profit from its customers. When their customer service reps continually receive complaints as the agent and I discussed about this matter and they do nothing to correct the issue. I do believe it is intentional.Desired Settlement: The company change the billing practice to show any past due amounts and an explanation of charges on billing statments.

Business

Response:

Good morning,Upon review of [redacted] account we have discovered the following:· The customer has had this container for almost 8 years· The cycle has always been 28 days, which means he will getbilled twice in one month at some point depending on his cycle. Forexample in November of 11/14 he was billed on 11/2 for November and then on11/30 for December. It is the 13th invoice that he fallsbehind.· Terms were changed to a N30 to give him longer to pay.· MM has never sent out balance forward invoices as we are currently unable to do so.· He would have received past due notices showing what was currently past due.· Customer called 2012 and 2013 about the same issue and he was explained again about the MM not sending out balance forward invoices and his28 day billing cycle.· His auto pay was updated and the payment for 265.80 was taken, however , the $99.39 was not. Which was the agents error, could have been anoversight. The customer did go on line and make the payment of $99.39The branch manager has approved the account to be changed to a true 30 day billing cycle, effective immediately.Please let us know if anything further is required. Thank you![redacted]Billing Resolution Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is progress moving me to a true 30-day billing cycle. However, until they correct their billing practices, this remains unacceptable. Each billing statement must provide any delinquent fees, and it should clearly explain what each fee is for to include any month and invoice number that may be delinquent. Untill this is done I will not be satisfied, and will not consider this item to be resolved.

Regards,

Business

Response:

Dear Sir or Madam:Mobile Mini Inc. hereby acknowledges receipt of the above referenced claim. [redacted] has been a valued customer with our company since 2007. Our records indicate that we have worked with [redacted] over the years to accommodate his financial concerns on several occasions. In response to the complaint referenced above, we have updated his billing cycle to run every 30 days effective immediately.Our records indicate that [redacted] began leasing with us in June 2007. By signing the enclosed Mobile Mini contract, he acknowledged and agreed to our terms and conditions, including our standard 28 day billing cycle. According to our records, [redacted] did not express any concerns about the billing cycle until August 2012, after a series of financial hardships. At that time, his account terms were updated so that his billing would run at 28 days but his due date would be Net 30 days. As [redacted] stated: our current billing invoice does not reflect any past due amount however we do mail out a separate Past Due Notice that shows any payments that are outstanding on the customer's account.Mobile Mini takes every customer concern seriously as our reputation depends on it. We believe that we have treated [redacted] respectfully and addressed his concerns with superior customer service. We trust that our resolution will satisfy [redacted] complaint. Sincerely,[redacted]

We are a commercial GC and use Mobile Mini for site storage. We missed one invoice and although we cut them weekly checks they begun hard collections on us. They even began copying in employees while we were trying to get the account resolved. I have never met such rude unprofessional people in all that years that I have been in construction (over 10 years). They have a repo notice out for a unit that we do not even have, they said it doesn't matter they are still going to send the notices and show it as a repo. This is very poor business practice seeing as how last year we spent over $120,000.00 in site storage.

I used this company while building my house. I rented a storage container for over 2 years from them. I called Mobile Mini to come pick up the container. Asked them to call before coming. In case it rained before they came out. I didn’t want the driver to get stuck up.
Driver did not call before coming to pick up container. The truck got stuck up in my yard for over 2 hrs. The destroyed my yard. I have tire ruts 1 foot deep and 40 yards long. I called Mobile Mini to let them know that my yard had been damaged by the driver. They refused to repair the damage to my property.
I would not recommend this company to anybody. They will Damage your property and leave you to repair the damages.

Review: This business has been sending me collection notices for over a year on a container that they do not own. I am now being threatened with legal action. I have called numerous times to get this resolved and have been told numerous times the billing would be straightened out. I am still getting notices which are now threatening my credit rating both personal and business rating and also legal action. The company that owns my container is "On Site Storage" in [redacted]. I have a legal contract with them in which I have been making payments to them for over 2 years.

Acct number on their invoice [redacted] Account balance $428.00Desired Settlement: I am asking for Mini Storage to stop harassing me over payments and to send me something in writing to the effect. If my credit is tarnished because of their poor and improper business practices then I will be forced to seek legal action my self.

Business

Response:

Good Morning,When Mobile Mini acquired Onsite Storage, [redacted] contract was included in the list of contracts being converted to Mobile Mini in error. Earlier this month, our collections team was able to verify that this was the case and the contract was removed from our system. [redacted] should not receive any further communication from Mobile Mini on this matter.Thank you,[redacted]Billing Resolution Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,