MobStub

On Saturday July [redacted] I was looking on this site and had put items in my shopping bag , meanwhile I accidentally hit the submit button after several times of changing and removing items in my bag , so it automatically said thank you for your order , I did not have to put in my [redacted] no they obviously kept it in record which I think is wrong , so I immediately contacted them by email because they have no phone # listed for customer service I wanted the order cancelled they emailed me back saying they could not cancel the order it was already put in for shipment , so I said well the least they could do for me is give me 10% off because I had a code for 10% from a previous order which I would have used had it not been submitted, I wanted them to credit my [redacted] that 10% they said they could give me a 5.00$ credit to the store I again asked for a credit on my [redacted] , no response so I then emailed and asked for the code for this 5.00$ store credit no response I will not order from this company again first of all I don't think they should be able to keep your [redacted] no I think you should have to put that in yourself for each order , second of all they have a no return policy that's the reason I wanted the order cancelled this was a 50$ order So beware people of the buttons you push when selecting items and submitting!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I WAS ISSUED A REFUND ON MY CREDIT CARD...LEASSON LEARNED.....I WILL NEVERRRRRRR DO BUSINESS WITH MOBSTUB AGAIN

Customers shipping address was incomplete which is why the order has not yet been shippedI have canceled the order and refunded the full amount

Revdex.com: I have been in communication with the company and they have opted to send me new brushes Sincerely, [redacted]

Customer has been issued replacementsAs per our return policy, we are unable to authorize a refund

The customer has been emailed with a satisfactory resolution Thank you!

Good morning, Package has been shipped via***: [redacted] Please allow 24-hours to reflect movementFor any questions please email us at [redacted] Thank you, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The business has not responded to me since March [redacted] when they told me the order shipped however I did get a refundMy complaint also consisted of the fact this busniess has no contact information that actually worksThe business still has no way to contact them about other customers future ordersI would also like to know why it takes this much effort to recieve a responce from the merchantI was provided a refund as askedI am rejecting their response due to the lack of information in reasoning why this has occured in the first placeWhat are they doing to prevent this from happening to other customes?? The fact that they block you from sending them messages alone it very unprofessional!] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This company is a scam Products that they send to you are not what they advertise Quality of jewlry is a lie When you try to deal with them the correct way, they have offer no help and chide you by saying Cheers! Very unprofessional! I will be telling every review site about this company

We are sorry that you did not recall ordering the items but we have a no return policy I have attached a copy of our return policyThis policy is also advertised on the ad for the items purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a developing issue I am still working things out with Mobstub However it remains unresolved at this point This has been going on for one month already Initially, I received the wrong items I requested that Mobstub retrieve the items and refund the purchase price to my credit card Originally they said I could keep the wrong items and that they would give me "store credit" I did not want store credit and asked for a refund Then they wanted photos of the wrong items I did receive I sent them the photos of the wrong items (which I STILL have) Then Mobstub said they were very sorry and they have re-sent the correct items with a shipping label for me to return the wrong items I wrote back to them saying I had already replaced the items myself as they were needed for visiting company (this had already taken weeks of correspondence back and forth) I immediately told Mobstub I did not want their replacement items Then Mobstub said it was their POLICY to replace wrongly-shipped items, and the correct items were on the way! I wrote and told them that I had had enough, to stop badgering me with their products and take their stuff back or I would have a lawyer contact them This morning (March ***) they wrote to tell me, I could have my refund, but I would have to send back now all items (the wrong set of items and now the new set of items) at my expense!!! They are so ridiculous They initially sent the wrong items, they confused the issue with a slow, ineffective and tedious customer service process and then want me to pay for their mistakes! I never requested that they correct the order by re-sending the items...in fact, I specifically told them to NOT SEND THEM!!! They think they fixed this???? Not to my satisfaction at all[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I am going to resolve this complaint by contacting my credit card companyThey have continued to respond to my email with discontinuity, which I detailed in an email to your officeI'm starting to wonder if they speak or understand EnglishThank you for your help, you provide a service to consumers who feel they are taken advantage ofThank you, Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI ACCEPT THANKS [redacted] Sincerely, [redacted]

Hello, This order was placed on 11/**As advertised all orders ship within 7-business daysYou will receive a shipping confirmation once your order has been shippedFor any questions, please contact us at [redacted] Thank you!

I recently ordered silver drop earrings from the companyThey arrived quickly and seem to be just what was advertised I like them and wear them Now I have ordered a set of sheets and am waiting their arrivalI had thought this item might be a little risky because there are some really cheap and poor sheets out thereHowever, I am heartened by another BB review

Order was promptly shipped within the advertised time frameCustomers [redacted] tracking number is: [redacted] Please allow 2-days for delivery

In essence you may be charged the cost of your purchase repeatedly with every attempt you try to correct an unfixable error that resides on MobStub online address verification system (AVS) Customer service is horrible and leaves you to plead with your bank’s fraud department to cancel all the repeated charges from MobStub During checkout their AVS system has a fault that will return an error on a some valid addressesThe site only displays an error banner says “AVS Error..” with no additional information of what this means, or any other prompts of what to do next, and halts the progression of checkout processDespite the error indicating a failed checkout attempt, MobStub still charges the amount to your Credit Card without an Order number, or any account history of an Order going through/failing, leaving an unknowing shopper to attempt the checkout againWhen a shopper does this MobStub.com displays the same error and makes an additional charge to your credit card, indicating you have not purchased anything in the cart

I bought a gift for my husband for Christmas on dec**Charged my cc on dec **said I should receive by the ***i received a tracking #on the [redacted] saying it was in Flushing NewYorkNow the [redacted] and still not received anythingI've contacted company with no responseUnacceptable!

Customer's order has been delivered via UPS tracking number [redacted] Thank you! ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]