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Modern Ag Products LLC

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Modern Ag Products LLC Reviews (23)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Paul [redacted]

I am totally at a standstill here. Everything I respond to the homeowner says it is not correct. I gather information from the people that have had contact with her and her home and that is what I pass forward. Our respond remains the same. We would be more than happy to go out and re-install and re-trim and caulk her windows. Of course the sooner the better. If the homeowner is not agreeable to this the only thing left would be to take it to arbitration.

We are willing to take this matter to arbitration if the homeowner will agree to that. If so could you please direct me as to what my next step would be. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is good to see that Window Depot finally made it out to my parents' house to address some of the issues I have been trying to get them to correct for over a month.  It's a shame that it took a Revdex.com complaint for them to make my parents' house a priority.The roof issue that was talked about with my father is not the same issue as the fascia.  The issue is that the fascia was bent incorrectly and when it was installed, parts of the existing wood fascia was exposed and not covered.  When I first brought up this issue, the subcontractor came back, and instead of fixing the problem correctly he slopped on a huge bead of caulk.  This is not the proper installation of fascia.  I tried to show [redacted] the issue, but she wouldn't get on the roof to look at it.  As for the fascia being done out of "courtesy" is a lie.  The fascia was included in the original bid, but the slick, fast talking salesman conveniently left it out in the wordage in the contract.  When the issue arose, my father talked to [redacted] and she told him not to worry about it, since the first crew was so horrible, (as in not showing up, or if they did, there were only 1 or 2 of them and it was usually late afternoon or early evening) she'll make sure that it gets done.  In my conversation with [redacted], she reiterated the same thing, saying that she didn't bother going to the salesman to see if it was correct that the fascia was included in the bid.  That she believed my parents and since the first crew was such an utter nightmare that she won't question it.  Although they addressed most of the issues, the improperly installed fascia needs to be removed and reinstalled correctly.  With caulk being attached to the underside of the shingles, it must be done with out damaging the roof. My parents are eager to bring this to a close because they are worried about being sued or having damage done to their credit rating.  Why are they worried? Because within ten minutes of informing [redacted] that I was going to contact the Revdex.com, at around 4:00 on Friday October 21, she threatened that unless the full balance was paid within 24 hours she will be sending a lawyer after them.  
Regards,
[redacted]

Revdex.com:  my response is in the orange: Window Depot is the [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"The owner and our service tech went out Wens. to access the issues at hand and decided that we would remove the window, build a new buck frame and re-install and re-trim the opening and reimburse her for some paneling she purchased ." This was already stated at the time of my conversation with the owner on Wednesday the 27th of July this statement "“we will" remove the window, build a new buck frame and re-install and re-trim the opening” going to happen on the next visit which would have been the 10th. The service tech was told to do something other than the "statement" and we evaluated the situation closer and more photos were taken.  The offer of reimbursement was because I had already purchased the paneling and it is by the window in question."Homeowner was satisfied with this decision. The major reason for the issue at hand is that the caulk around the outside of the window failed. Although caulk is not covered in the warranty we are more than willing to stand by our labor warranty and consider this issue part of that and do what needs to be done to correct the issue" 99% of caulking has a “do not use under 40°” warning and I’ve see a lot with a 35 year warranty. Someone did not adhere to the warning on the caulk, because the month of December is when all my windows were installed which was the coldest month for 2014."We were not able to do it on Wens. when we were there for a number of reasons." "1. They did not have needed materials with them." I was told that on the 4th there was to be work done “remove the window, build a new buck frame and re-install and re-trim the opening” and it wasn’t. Then they came out again on Wednesday the 10th, I again was under the impression that there was going to be some kind of work done, nope just more photos and discussions of "we can not control the caulk if it is bad", what to do and what was going to be needed and how long it was going to take."2. Service tech that is going to be doing the work was already scheduled for the remainder of that day and all of this week.  Our service scheduler will be calling homeowner today to schedule a time for us to go out and do the work described above."I did not receive the call until Monday the 15th."We will do our best to work around homeowners schedule."  It has been scheduled for the 26th of August, another day I need to take off from work in order to “work” with Window Depot.  This will be 16 hours of my time off work in just one month.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
First, I was told it would take about two weeks for that finance application to go through. A month and a half is a lot longer than two weeks. Maybe you have no control over that, but no one bothered to call me to let me know what was going on. In fact, I called many times asking about the project, wondering if you forgot about me, and no one could tell me anything about the project. I was told a few times that the person in charge of my project was not available and would call me the next business day. Each time I said “no problem”, and each time no one called me. I even tried calling the sales rep I had, and he never returned a phone call after I signed his papers. I can be very understanding, except you never bothered to care enough to tell me what was happening. And now you are bringing up even more problems I had that I didn’t even bother with explaining before.
As for the measure tech, you were not doing me any favors. One, I was told they started at 7 am and I made the appointment for 8 am. Two, he did not have to show up BEFORE 8 am. I mentioned that I did not have to leave for work until 8:30, so anytime between 8:00 and 8:30 would have been fine. He was going to be about an hour late. Three, if you start work at 8:00, then you show up at 8:00, I don’t leave for work the time I am supposed to start. Four, if it is such a problem for you to get out to Hartford, then you should not be servicing customers in Hartford.
I am glad to see that you are trying to change things for your customers in the future, and I hope it does, but how is that supposed to help me? I have paid you a lot of money to make a LOT of mistakes. For over two months I have had to find elsewhere just to go take a shower. Do you have any idea how difficult, inconvenient, and annoying that is? Ever since I signed those papers back in May, I have not felt like a customer to your business, but a nuisance. Nobody seems to care.
[redacted]

The dent was taken care of and is satisfactory to the Customers. This was a service and the bathroom is completely installed.

I spoke with Mr when he called with his concerns about his drywall. I asked that he send pictures so I could see what he was talking about. He did send me the pictures and after viewing them I could see that this area on his wall had been repaired at least once before. I explained my concerns about...

that and that I was concerned that it was hollow behind that wall. I then told him I would like to use the same crew that did the work on my own home. He was satisfied with that. The crew that I want to do the work on his home is in the middle of a large siding job. As soon as they are done or should we get a rain day I will try and set it up then. I explained to them that the crews that normally work 10 to 12 hours a day are now only working 6 to 7 hours a day due to the heat. I spoke with Mrs today and explained this to her I also told her that if he had any questions to please call me on my direct line.

We  would like to send  [redacted] out to have a professional look at the vent and make sure it gets hooked up properly.I have  [redacted] on stand by waiting to hear if it is ok to call the customer and set up an appointment.

Per the Production Manager ([redacted]). This issue has been turned over to the Service department. This was something [redacted] spotted and their contract has been completed. [redacted] was waiting for Marks schedule to open up, but since Mr [redacted] does not want to wait, we will let the service department schedule it.

I spoke with the homeowner this afternoon, she is to call me this afternoon when she gets back home and we are looking to do the 1st layer of drywall today if she gets home in time. If not then it is my goal to get it started no later than Friday 8/5/16 as long as we can get into the home.

We had an installer go out to her home and replace the mainframes due to quality issues. When we replaced the mainframe on one of them it was a bit different in size (manufacturing issue) so we now need to replace the lower sash of this window. All of the other service issues have been addressed...

except this last sash which the need came about at time of service. I have called and left a number of messages for Breanna and I have also e-mailed her a number of times as this has been going on. I have re-oredered the sash in question and will have someone out there to replace it as soon as it comes in. All of the issues with these windows have been quality issues which is beyond our control as we don't make them. We will continue to offer our services in any repairs needed until all issues are resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regarding Item 1: We were absolutely NOT told that the tilt and slide windows were not recommended nor did we ever give our approval for a standard slider window prior to the order date. Prior to installation, we had conversations with:  1.) the sales man, who informed us the windows we ordered would have a tilt and slide feature, 2.) the installation manager, who came to measure our windows before placing the order, 3.) the operations or marketing manager (I can’t recall his title), who helped reach out to the owner regarding the window color change, 4.) the owner, who agreed to a change in exterior window color without an additional cost to us, the homeowner, and 5.) the production manager (I believe that was her title), who called to set up the initial installation appointment.   The contract was signed on 6/25/2016. The initial window install was started on 9/19/2016, and work continued on 9/22/2016. At this time we noticed the many issues with the windows, as well as the fact that some of the features, namely the tilt-and-slide, were not as expected. It was not until we spoke to the sales manager, on 9/22/2016, that we discovered our windows did not have the tilt-and-slide feature. It was not explained to us that the tilt-and-slide makes for a weaker window until after the windows were installed. Regarding Item 2: The replacement window installation was completed shortly before 2:00pm on 2/14/2017, and I called the production manager at 5:21pm on 2/14/2017, notifying her of all the scratches on the replacement windows. I emailed her photos at 11:05pm on 2/14/2017.  In the email sent to Window Depot on 2/14/2017, of the scratched windows, we stated that the scratches are on all three windows on all sides.  It is noted in the email that the scratches are not the easiest to photograph. To take the pictures, it was necessary to use a flashlight to illuminate the scratches to make them more visible.  The photos were taken without first cleaning the windows, as Window Depot does not clean the windows after install and we, the homeowner, did nothing but take photos of the windows. Photos were taken a few short hours after the windows were installed. The “scrapings from the vinyl” on the “wood casing of the window which also shows that this was done after installation” is, in fact, dust and dirt left from the install.  We, the homeowners, own a dog. However, there is no possible way that our pet could have been “pawing at the windows in excitement” without damaging the wood casing or the glass, neither of which have any markings. Additionally, it is absolutely absurd to suggest that our 60-pound dog jumped 79 inches off the ground (the height of the highest scratches in the vinyl) to scratch the frames. All three of the windows that were installed have scratches along the edges (top, bottom, left, right).  It would be impossible for any dog to perfectly scratch only the vinyl of the windows without also scratching the glass and/or the wood casing. In regard to the offer of  “lifetime service for as long as they own the home at no charge and $500.00 in store credit for them or a friend or family to use in the future”:   -It is our understanding that the window package we chose includes “lifetime service” and a transferable warranty, so this is something for which we have already paid. -We do not want “$500.00 in store credit” for us or “friend or family to use in the future”. Window Depot will not be getting any more of our business or any of our friends’ or families’ business.   Please provide the following resolution: -Per Window Depot, “buff out the vinyl to make it look the way it should”. -Fix the foot limit lock, which was set out of place upon fixing draft issues and scratched glass issues with the patio door. -Due to the receipt of second quality windows, the inconvenience of having people in and out of our home, and lost benefit time as a result of multiple days taken off of work, provide a final receipt showing a $0.00 balance owed so that we, the homeowner, know that all business (with the exception of warranty) is completed with Window Depot.  
Regards,
[redacted]

I will forward the pictures to the manufacturer and attempt to get new main frames. Should they agree to send them I will then send someone out there to replace the parts in question. I will do my best to work with the homeowners schedule so that there would be no need to take off of work. Perhaps a Saturday would work. I will forward these pictures tomorrow and update the homeowner on the out come. To make things as comfortable for the homeowner as possible I will send a different crew out there to reinstall the new frames and re-trim the openings. At that time I would like to collect the balance still owed. Yes I could send someone out there to buff out the scratches at a much lesser cost but my goal is to make sure that our homeowner is satisfied with their product and our service. I had 2 customers that this sales rep sold tilt and slide sliders to so I may have mistaken them with the other homeowner. I assure you it was not intentional.

This job is complete and as promised we did credit his account $500.00 for the delay. We did speak to him and explained that the delay in starting his siding job is that the contractor that the job was assigned to fell off a 2nd story roof and was going to be off work for an undetermined...

time. I do have another crew that does the kind of work needed on his garage but they were totally booked. I and [redacted] have spoken to this homeowner and we have both apologized about the delay and explained that there are some things beyond our control and our installer falling off a roof was of that nature. I hope this clears this matter up.

The owner and our service tech went out Wens. to access the issues at hand and decided that we would remove the window, build a new buck frame and re-install and re-trim the opening and reimburse her for some paneling she purchased . Homeowner was satisfied with this decision. The major reason for...

the issue at hand is that the caulk around the outside of the window failed. Although caulk is not covered in the warranty we are more than willing to stand by our labor warranty and consider this issue part of that and do what needs to be done to correct the issue We were not able to do it on Wens. when we were there for a number of reasons. 1. They did not have needed materials with them. 2. Service tech that is going to be doing the work was already scheduled for the remainder of that day and all of this week. Our service scheduler will be calling homeowner today to schedule a time for us to go out and do the work described above. We will do our best to work around homeowners schedule.

So last week there was a service appointment for the window sashes to be replace and the sill moved(11/1/17). Then we went back the next day (11/2/17) and closed up the whole with cedar siding like we said we would do. I have attached a picture of the completed service work. I would like to know if she is satisfied with the completed exterior work.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Call home phone ###-###-####. Because of forthcoming holiday, please call 11/26 or thereafter. However, do wantto get this resolved soon.regards
Timothy [redacted]

I agree that there were some installation issues that need to be and were addressed as the homeowner themselves stated. The two things I do want to address is 1st off is the tilt and slide style windows. if I recall correctly I myself called the homeowner and told them that we do not recommend that...

particular style window as they are always in need of service due to the hardware. So before we even ordered the windows it was approved by the homeowner to go ahead with the standard slider style window. The 2nd item is yes the frames she has now has scratch in on them, but I question how those sash's got there. There is nothing we do during installation that would cause this type of scraping or scratches on the vinyl. The scrapings from the vinyl are on the wood casing of the window which also shows that this was done after installation. They look as though a dog was pawing at the windows in excitement. I do believe they have a dog. I do not mean to try and turn any of the blame onto the homeowner but the pictures she sent me tell me this. Not sure as to how to handle that I sent the pictures to our lawyer and asked for some advice on how to handle this without looking like I was trying to turn the table on to the homeowner. All of the other complaints they have said are correct. A disgruntle employee went out there and started things off on a very negative foot. What became of his notes and pictures are still a mystery so that did cause some delay in getting their service done. For that I do apologize and wish I could change. I can send the pictures they sent me but I am sure the manufacturer is going to come up with the same conclusion I did about the damage being done after installation, so therefore they will not over any kind of discount that I could pass forward to them. We are more than willing to go out and buff out the vinyl to make it look the way it should but I stand by my 25 years of experience and say this was not done at installation but after. I would be happy to send a copy of the pictures if need be. I can offer them lifetime service for as long as they own the home at no charge and $500.00 in store credit for them or a friend or family to use in the future. I apolagize in the delay in getting back to you on this but to be honest I was not sure just how to handle this without stirring muddy waters as they say.

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Address: 4110 N Glade Rd, Pasco, Washington, United States, 99301-8892

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