Modern Ag Products LLC

We have an appointment with this home owner for Thursday the 30th to take a look at his windows and take some pictures. I show 1 call from him and that was in regards to his installation date because it had been three weeks since he ordered his windows and wanted to know what was going on. I did...

call and tell him that it had only been 3 weeks and it was during Christmas holiday. Other than that I don't know of any other complaints he has made to this office or any other phone call he made that wasn't returned. Hopefully Thursday when we are out there we will find out what the issues are and resolve them to his satisfactory. It it is a manufacturing defect it must be ordered of which we will do as soon as we know what is needed.

First, the agreement between Window depot and [redacted] and [redacted] was for removing old siding and wrapping the house and installing new siding. This work has been completed. We even put up fascia on the house that was not in the contract as a courtesy because of a delayed installation date....

We did no work to the vestibule. The wood showing is a roof issue not a siding issue and was there before we started. We caulked the windows and the corner post as he asked. Usually the tops of corner posts are not caulked, they have foam insulation but the son asked for it. Today we did a walk thru with the actual home owner and fixed what he wanted. Explained the roof issue and showed him his neighbors home and how the roof was none correctly and his was not. The homeowner understand the issue now with the Son saying we did that. And even that we did not touch the vestibule our tech screwed it into the siding per the home owners request. Anything the Homeowner asked about if we could do anything about it, our service tech did if we could. The Homeowner is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reason I did not like the material for the siding is because I was told that the siding would match my house. They wanted to install vertical aluminum siding. That does not match my house, and would look bad. I am the customer, and I hired window depot to do a project the way I asked them to. As for the window itself, I was told it would be received three weeks ago, and every time I call they keep telling me the following week it will be delivered. First of all, this window should have been installed correctly the first time. Second, I should not have to find out through the Revdex.com that the window is being shipped today and I have to wait for the fourth week now for my window to maybe arrive. Still no one has contacted me to keep me informed with what is going on with this project. Again, I am without a working shower since August 11th, and I would like this to be resolved quickly for it is very inconvenient for me. Also, there were many problems throughout this entire project. I have been patient with them, but still have no usable bathroom.
Regards,
[redacted]