Modern Homes

Thank you for allowing us the opportunity to respond to this complaint We have tried to give this client several options to address any concerns they have Here is a copy of a letter we sent them last and have not heard backYou can see in here the options we have offered them and what instances have occurred This letter was sent to the client and explains there complaints and our responses to them and resolutions that we offered them They have not responded and still owe us a balance due as well Please let us know any questions that you may have on this."Good Afternoon Mrand Mrs [redacted] you have filed complaints about our company and I want to address these claims with you in writing I will also address them with the Revdex.com as well You complained about the toilets that you choose for your bathroom remodeling These toilets were the exact ones you ordered with our company but since you did not like them after they were installed we tried to offer you a resolution and ordered new toilets in a different brand that you choose and had them delivered to our office When we called to schedule the installation of them you declined saying you did not want them any longer We then offered to have you go to our professional plumbing supply house to see toilets on the showroom floor so you could be sure what you ordered you would like and you declined that as well You said that you wanted to keep the toilets you originally had and were happy with them I don’t know what else our company could have done in this situation to try to make you happy or what we did wrong in this situation You then said you were questioning the movement in the shower door glass so we sent out a technician to see if we could adjust them You said then that you were happy with them and would like a towel bar installed on the inside of the door To try to make you happy we ordered a new custom piece of glass with a towel bar on it and had that sent to our office When we called to schedule this you then said you did not want the doors and they were unsafe We have tried for days to set up our shower door company to come and look at the doors but you will not allow us to do that You said that you had a professional company come and tell you the doors we have installed are unsafe Can you please provide us documentation of this visit and their findings so we can submit that to our shower door company since you won't allow our shower door company to come and look at the door? The only other option we can offer is to remove these doors per your requestWe don’t feel there is any justification in your claims about these doors especially due to the fact that you won’t allow us to even have the doors looked at to assess if there is any issue by a professional We will not do this until you confirm that you are aware that there will be holes in your Re-bath walls from where the shower door was installed and that those holes will remain there when the door is removed We will refund you $dollars as this was the exact cost of the door and the glass protection We will schedule this work when your complaints are removed that you made about our company You also have a balance of $for one of the toilets that you haven’t paid for We will deduct this from the cost of the shower doors If you are having an issue with the toilet we will set up a service call on this We can send a technician to look at the toilet tomorrow We were not notified of any issue with this toilet not working properly until we asked for you to pay the balance owed for it Regarding the issues you have brought up to our company that we have tried to solve from ordering new toilets to new glass for your shower door and we have been stuck with these materials because you have changed your mind We have no other alternatives to offer to youIf you would like us to proceed with the door removal then we will need confirmation that you acknowledge holes being in your walls from where the shower door was removed and the complaints removed about our company and we will then issue you the credit we discussed above If not then we will contact our attorney and we will proceed in that mannerThank you for your time"

Complaint: [redacted] I am rejecting this response because: Sincerely, Gary [redacted]