Modesto Irrigation District

Dear ***,Modesto Irrigation District (MID) requests deposits on all accounts if any of the following apply:The account becomes impaired as set forth in Rule No11, Section AThe account is deemed impaired by the existence of past due notices and other factors including, but not limited to, unsatisfactory payment history, previous or existing unpaid electric bills due the District, etcA new customer cannot provide evidence of a satisfactory payment history for comparable utility services over the past twelve (12) monthsThe applicant must have received no more than two (2) past due notices, no returned items, no nonpayment disconnects, nor had an unpaid balance of sixty (60) days more than two (2) times during the most recent twelve (12) month period.The amount of a residential deposit shall be two times the customer’s estimated highest monthly bill, but shall not be less than $200.With regard to refunding deposits, we follow District Rule 6:DDeposit RefundUpon discontinuance of service, the customer’s cash deposit will be applied to the final billAny deposit balance in excess of the unpaid bills for service will be refunded by the DistrictNon-cash deposits will be released after payment of final billAny deposit amount refunded under this Service Rule will be credited to the customer’s account except as noted in SectionDabove.When a customer has kept their account in good standing for twelve (12) months and the account is still active, the District credits any held deposit to the customer’s account in accordance with Rule This credit shows on the customer’s monthly invoice in the billing period in which it is appliedThe customer will continue to receive monthly invoices even if no payment is dueIf the credited deposit results in a credit balance on the account it will continue to reflect that no payment is due on every monthly invoice until such time that the credit balance has been exhausted.All invoices show the current amount due and the due dateIf payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum of $is applied to the account the following day.All of MID’s Rules can be viewed at [redacted] Respectfully, [redacted] ***Customer Service Manager

When I started service with MID, customer service explained to me that their rule for waiving a deposit on the phone and in an email: "In order for a deposit to be waived, the payment history must reflect months of on time payments with no more than late fees for the month most recent months of service." My last residence I was not on the utility accountMy most recent months of service (like all of my utility accounts) had no blemishesI assumed, based on this description that I would not need to pay a depositWhen I submit the required letter to MID, they declined to waive my deposit, and repeated their explanation of the policyConfused, I looked the policy up on their websiteIt reads: "The applicant must have received no more than two past due notices, no returned items, no non-payment disconnects, nor had an unpaid balance of sixty days more than two times during the most recent twelve month period." Though they were right in rejecting my waiver, their explanation of their own rules contained incorrect information and was misleadingWhen I complained to their customer support, they responded without even reading my emails, and were rude and short with meI have email verification of this entire encounterWhat are you supposed to do when the company who has a monopoly over power distribution in your area acts like this? Who do you complain to?

MID was able to address this customer's concerns

Modesto Irrigation District (MID) sends its customers a monthly invoice approximately days prior to the due dateIf payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum of $is applied to the account the following day and a delinquent notice is sent providing the customer additional days to make their payment and avoid disconnectionIf MID has not received payment on the delinquent notice within a week of the delinquent notice being sent, a final disconnection notice is sent letting the customer know that MID has still has not received payment and reminding them that payment must be received by the delinquent notice due date or the account is subject to disconnectionThe regular monthly invoicing process does not stop when customers do not pay their previous monthly balanceIf a customer has not paid their previous monthly invoice, the current invoice will reflect all past due amounts along with current charges and the date the current monthly charges are dueThe invoice states that any past due amounts may be delinquentIf the previous monthly charges have not been received by the date on the final notice, the service is subject to disconnectionOnce service has been disconnected all past due amounts along with any fees or additional deposits must be paid before service is restoredIf an account is disconnected and becomes inactive the account will be closedOnce the account is closed any deposits are applied to the final billIf the final bill results in a credit, a refund check is mailed to the customerIf the final bill reflects a remaining balance on the account, the balance must be paid before service can be reestablishedOur customer service representatives are here to answer customer questions and concerns during regular business hours

Modesto Irrigation District (MID) sends its customers a monthly invoice approximately days prior to the due dateIf payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum
of $is applied to the account the following day and a delinquent notice is sent providing the customer additional days to make their payment and avoid disconnectionIf MID has not received payment on the delinquent notice within a week of the delinquent notice being sent, a final disconnection notice is sent letting the customer know that MID has still has not received payment and reminding them that payment must be received by the delinquent notice due date or the account is subject to disconnectionThe regular monthly invoicing process does not stop when customers do not pay their previous monthly balanceIf a customer has not paid their previous monthly invoice, the current invoice will reflect all past due amounts along with current charges and the date the current monthly charges are dueThe invoice states that any past due amounts may be delinquentIf the previous monthly charges have not been received by the date on the final notice, the service is subject to disconnectionOnce service has been disconnected all past due amounts along with any fees or additional deposits must be paid before service is restoredIf an account is disconnected and becomes inactive the account will be closedOnce the account is closed any deposits are applied to the final billIf the final bill results in a credit, a refund check is mailed to the customerIf the final bill reflects a remaining balance on the account, the balance must be paid before service can be reestablishedOur customer service representatives are here to answer customer questions and concerns during regular business hours

Company states: We advise consumers if they have any billing/invoice issues to contact us directlyOur contact information is located on the back of every invoiceWe welcome all customers to contact us directly this way

Dear ***,Modesto Irrigation District (MID) requests deposits on all accounts if any of the following apply:The account becomes impaired as set forth in Rule No11, Section AThe account is deemed impaired by
the existence of past due notices and other factors including, but not limited to, unsatisfactory payment history, previous or existing unpaid electric bills due the District, etcA new customer cannot provide evidence of a satisfactory payment history for comparable utility services over the past twelve (12) monthsThe applicant must have received no more than two (2) past due notices, no returned items, no nonpayment disconnects, nor had an unpaid balance of sixty (60) days more than two (2) times during the most recent twelve (12) month period.The amount of a residential deposit shall be two times the customer’s estimated highest monthly bill, but shall not be less than $200.With regard to refunding deposits, we follow District Rule 6:DDeposit RefundUpon discontinuance of service, the customer’s cash deposit will be applied to the final billAny deposit balance in excess of the unpaid bills for service will be refunded by the DistrictNon-cash deposits will be released after payment of final billAny deposit amount refunded under this Service Rule will be credited to the customer’s account except as noted in SectionDabove.When a customer has kept their account in good standing for twelve (12) months and the account is still active, the District credits any held deposit to the customer’s account in accordance with Rule This credit shows on the customer’s monthly invoice in the billing period in which it is appliedThe customer will continue to receive monthly invoices even if no payment is dueIf the credited deposit results in a credit balance on the account it will continue to reflect that no payment is due on every monthly invoice until such time that the credit balance has been exhausted.All invoices show the current amount due and the due dateIf payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum of $is applied to the account the following day.All of MID’s Rules can be viewed at ***
Respectfully,*** ***Customer Service Manager

Response:MID is a not-for-profit electric utility provider governed by a Board of DirectorsFixed monthly service fees are assessed on all accounts.Sent on: 4/21/8:16:PMSent by:

MID experienced a problem with forwarding addresses.  The problem has been corrected, correspondences have been resent including any refund checks that were not received.

Dear [redacted],Modesto Irrigation District (MID) requests deposits on all accounts if any of the following apply:1. The account becomes impaired as set forth in Rule No. 11, Section A.2. The account is deemed impaired by the existence of past due notices and other factors including, but not limited to,...

unsatisfactory payment history, previous or existing unpaid electric bills due the District, etc.3. A new customer cannot provide evidence of a satisfactory payment history for comparable utility services over the past twelve (12) months. The applicant must have received no more than two (2) past due notices, no returned items, no nonpayment disconnects, nor had an unpaid balance of sixty (60) days more than two (2) times during the most recent twelve (12) month period.The amount of a residential deposit shall be two times the customer’s estimated highest monthly bill, but shall not be less than $200.With regard to refunding deposits, we follow District Rule 6:D. Deposit Refund1. Upon discontinuance of service, the customer’s cash deposit will be applied to the final bill. Any deposit balance in excess of the unpaid bills for service will be refunded by the District. Non-cash deposits will be released after payment of final bill.2. Any deposit amount refunded under this Service Rule will be credited to the customer’s account except as noted in SectionD. 1 above.When a customer has kept their account in good standing for twelve (12) months and the account is still active, the District credits any held deposit to the customer’s account in accordance with Rule 6. This credit shows on the customer’s monthly invoice in the billing period in which it is applied. The customer will continue to receive monthly invoices even if no payment is due. If the credited deposit results in a credit balance on the account it will continue to reflect that no payment is due on every monthly invoice until such time that the credit balance has been exhausted.All invoices show the current amount due and the due date. If payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum of $5.00 is applied to the account the following day.All of MID’s Rules can be viewed at [redacted]
Respectfully,[redacted]Customer Service Manager

Modesto Irrigation District (MID) sends its customers a monthly invoice approximately 20 days prior to the due date. If payment is not received by the due date, a late fee of 1.5% of the unpaid balance or a minimum of $5.00 is applied to the account the following day and a delinquent notice is sent...

providing the customer 14 additional days to make their payment and avoid disconnection. If MID has not received payment on the delinquent notice within a week of the delinquent notice being sent, a final disconnection notice is sent letting the customer know that MID has still has not received payment and reminding them that payment must be received by the delinquent notice due date or the account is subject to disconnection. The regular monthly invoicing process does not stop when customers do not pay their previous monthly balance. If a customer has not paid their previous monthly invoice, the current invoice will reflect all past due amounts along with current charges and the date the current monthly charges are due. The invoice states that any past due amounts may be delinquent. If the previous monthly charges have not been received by the date on the final notice, the service is subject to disconnection. Once service has been disconnected all past due amounts along with any fees or additional deposits must be paid before service is restored. If an account is disconnected and becomes inactive the account will be closed. Once the account is closed any deposits are applied to the final bill. If the final bill results in a credit, a refund check is mailed to the customer. If the final bill reflects a remaining balance on the account, the balance must be paid before service can be reestablished. Our customer service representatives are here to answer customer questions and concerns during regular business hours.

MID was able to address this customer's concerns.

Overpriced electricity charges
Will never answer the phone or return calls
Unfriendly staff
Lack of customer service
Corrupted and greedy company

Overpriced electricity charges

Will never answer the phone or return calls

Unfriendly staff

Lack of customer service

Corrupted and greedy company

Review: Yesterday October 19th 2015 my girlfriend went into my MID which is Modesto Irrigation District company Modesto,California to pay the remaining balance due on past due account. My disconnection required #" which was $400 cash and the full amount that has been paid to them in total is $640 mid still refuses to turn my electricity on due to the fact of wanting my girlfriend information which is her Social Security card a copy and her identification card my girlfriend was only asked to go pay my bill / myself because I was at work and could not do it myself and now AM IDs refusing to turn my electricity on even though I've given them all the money because now they want my girlfriends information if she doesn't live there with me at this address its only myself and I have one pad which is a dog and I can understand why I'm being put through all this hassle and I need someone to help me so I was told to turn to you guys which is the Revdex.com I can go another day without my electricity and I hate to have to ask my girlfriend to be put in a position to be put on them I am idea what she does not live there with me having to give them a copy of your Social Security card and her ID I feel that's unnecessary and I'm professional I don't feel she should be put in a position to have to do something like that if someone could please help me regarding this matter knowing my mouth being already paid in full I just don't know where else to turn to thank youDesired Settlement: Mid refuses to turn on my electricity bill even though they been paid in full due to the fact of requesting information that does not pertain to the bill for my account they're asking for my girlfriend's information and she does not live there with me caller ID and social security card.

Review: My power was shut off today on 8/20 for non payment but the last bill I received says its due 8/24. I made a payment on 7/27 and at that time I was told my power would stay on as long as I paid my past due on my next bill by its due date that is only bill I received since I made my last payment and have received no delinquent notices I was told one was sent out the same day the bill was but mid will not honor that bill they won't let me have my service on until the 24th now I even have to pay a 400 dollar deposit on top of my bill. I'm on low income plan and every month I call if I have a delinquent notice and ask for an extension sometimes the grant it other times they dont but this company is nothing like its competitors pge works with you sets up payment plans and alternative solutions to help you these people act like they are the controllers of all power they are cruel and heartless they actually act like it gives them joy to tell u no and have smirks and chuckles if you ask for a supervisor I even told them that my son has a condition that if in extreme heat he has seizures and we live in the valley where it has been 90-110 daily they best they could do was offer me more than my past due plus add a 400 deposit plus pay my past due by the 24th to restore services.. The first lady said 1000 to restore but I am on the low income care program so this is nowhere near reasonable to try and come up with I recently moved and had a problem with my air conditioner causing a high bill my highest bill in the last two years was 200 my last two bills were 400 and 500. Had I received a notice I would of at least tried to get an extension like I do every month I even asked could they just honor the bill till thee24th and I would pay the full amount but they absolutely refused and I believe she thought it was funny I was crying and upset and she in no way tried to make any arrangements that was actually doable with the income I live on. It's really sad I know that there are so many complaints about themDesired Settlement: I would like them to honor the bill they sent me of the due date of 8/24 and I would like them not to charge me an extra deposit because I never received the notice they claim they sent. I have asked for an extension anytime I received a notice so I don't know what happen but if a bill sent out the same day doesn't say anything about delinquent that's wrong to confuse ppl like that I have never had to pay more than one payment in a 30 time frame without being told when I made the last payment

This company is horrible in many aspects. They have over charged me, then unwilling to extend my shut off for a week...a week! Even after explaining that my son uses a breathing machine. All they care about is over charging and getting money. They care nothing about the customers. I hate I've moved to this city.

When I started service with MID, customer service explained to me that their rule for waiving a deposit on the phone and in an email:
"In order for a deposit to be waived, the payment history must reflect 12 months of on time payments with no more than 2 late fees for the 12 month most recent months of service."
My last residence I was not on the utility account. My 12 most recent months of service (like all of my utility accounts) had no blemishes. I assumed, based on this description that I would not need to pay a deposit.
When I submit the required letter to MID, they declined to waive my deposit, and repeated their explanation of the policy. Confused, I looked the policy up on their website. It reads:
"The applicant must have received no more than two past due notices, no returned items, no non-payment disconnects, nor had an unpaid balance of sixty days more than two times during the most recent twelve month period."
Though they were right in rejecting my waiver, their explanation of their own rules contained incorrect information and was misleading. When I complained to their customer support, they responded without even reading my emails, and were rude and short with me.
I have email verification of this entire encounter. What are you supposed to do when the company who has a monopoly over power distribution in your area acts like this? Who do you complain to?

Review: Never recieved notice bill was overdue. Never tried to make accept payment plans despite of toddler child was in danger by not having proper utilities

Service was Discconecrted, when I tired to make payment arrangements they strong armed me into paying over 800.00. I told them I could not afford it. The issue is that they did not follow notice or make an attempt to call me and warn me of disconnect. I will be seeking damages if not resloved at this step. Desired Settlement: I am seeking refund of al deposits, reconnection fees, and potentially damages occured to toodler child.

Review: My 20 year old son recently got his own place which I signed lease with him. He wanted to establish credit so he placed his name upon all utilities and other services related to residence. He contacted MID whereby he completed transfer of service from landlord into his name. About 4 hours later a representative from MID contacted my son and stated that they spoke to landlord and they were informed that someone else was on the lease and that all adults residing there MUST provide drivers license and social security card. My son said he would try to get the other tenant to provide personal information and the rep disconnected the call. The rep never stated that it must be done in certain time, or that power would be terminated, or that earlier transfer of services would be reversed, NOTHING. The next morning MID disconnected power at 7:45am, no notice. My son contacted MID and there began hours of bs. MID had learned that over 10 years prior I had similar dispute where MID wanted me to pay a previous bill of prior tenant of 601.00. Well now they are telling my son that I must provide them with all personal information before power is restored. My son argued that they transferred services into his name and under the law they cannot terminate or refuse service if there is a tenant or representative that is willing to assume the liability and complies with their requirements. They don't care about laws, or rights. We provided everything they wanted and faxed it over then were forced to travel to office whereby they berated my son threatening him constantly. My son paid 451.00 of bill that was not his nor mine and there will never be any evidence establishing their bill. Also, they said they are immune to Fair Credit Reporting Act because they are the original creditor not a collection agency. That was the dumbest thing I ever heard. My son told them that the law applies to creditor and collection agency is a creditor as they purchase said debt. Anyway, they hold powerful weapon over residents heads.Desired Settlement: Would like a refund and evidence that they are allowed to collect debts longer than 10 yeras, that the prior bill is genuine and belongs to me, and that the California Utilities Code allows them to do what they are doing to us and many others.