Mohawk Honda

We refunded Mr. [redacted]'s $100 deposit on June 21st at 4:03 pm.  There are no further monies owed to Mr. [redacted].  Please consider this matter closed.

Ms. [redacted]'s Ford has been to a Ford dealership for diagnosis and she is under both factory warranty and has a vehicle service contract that will extend her coverage to 60,000 miles.  At this point, the repair issue needs to be handled between her and the servicing Ford dealer.  Please...

consider this matter closed.  Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I wasn't aware of the ""store at your own risk" policy and because the car was unsafe to drive the rotors would have warped either there or at home. Also they only assisted me by giving me a the phone number for American Honda.  I did decline the disconunted price because it should've been free of charge.  I was expecting them to stand by their customer service logo "we'll go out of our way to please you". It was a very unpleasant experience for me to be treated like this. If they are willing to reimburse me for the price of repair it would be greatly appreciated. Otherwise I will no longer be patronizing their business. Regards,  [redacted]

Mr. [redacted]'s paperwork was misplaced and we do our best to ensure all paperwork is processed correctly and timely.  We do have protocols in place to ensure we guard against theft and when a mistake is made, a customer file is flagged and we remain vigilant in continuing to locate any...

misplaced paperwork.  We appreciate Mr. [redacted]'s concern but have done everything we can on our end to rectify the situation and prevent this from happening going forward.  Please consider this matter closed.

We have sent the refund amount to the customers bank, [redacted], to reduce the amount financed.  Customer has been emailed a copy of the check.  Please consider the matter closed.  Thank you.

Customer brought vehicle back to us and we took the vehicle to a local dodge dealership.  The dodge dealership could not duplicate the issue the customer was concerned about.  We asked the customer to be present so we could verify the issue and the customer declined.  The spare tire...

in question was on a courtesy vehicle that was provided to the customer at no charge.  The customer returned the no charge courtesy vehicle to us with a damaged wheel and tire.  We charged the customer for the tire and wheel repair that they acknowledged they were responsible for prior to using our courtesy vehicle.  We have tried to duplicate the issue to no avail and will not be reimbursing the customer for damage that they are responsible for.  Please consider this matter closed.

Mr. [redacted] came in on December 23rd.  At that time we touched up paint chips on the hood, replaced a broken clip on his front fender.  He showed us a hole in his carpeted floor mats and we replaced the with all season floor mats.  This was all done at no charge to the customer....

 Repair Order number [redacted]  On Feb. 2nd.  we provided Mr. [redacted] a new tool kit and replaced the tire in question at no charge and replaced wiper inserts.  Repair Order number [redacted]. All further issues are within Honda certified guidelines and we consider this matter closed.

Addressing Mr. [redacted]'s complaints in order:1.)  We did not falsify any information on the certified inspection.  At the time of certification, all items were present.  We acknowledged that upon purchase and possibly thereafter, Mr. [redacted]'s concerns were brought to light and in an effort to attain his satisfaction, we rectified these issues, no questions asked.  2.)  Mr. [redacted] did not purchase the vehicle at a "premium" as set forth by him.  Mr. [redacted] purchased the vehicle for $14,711.  At the time of his purchase in November 2016, this price was $1,539 below NADA retail price ($16,250) for this vehicle.   3.)  Mr. [redacted] is free to, at any time, cancel the maintenance plan he purchased and the vehicle service contract he purchased.  All that is required is that he be present to sign the cancellation requests for these products.We have addressed all aforementioned concerns and corrected all known issues as brought to us by Mr. [redacted], we consider this matter closed.

I have reviewed the response made by the business in reference to complaint ID 10618968, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I agreed to their response, which was to reduce the loan amount by the $3059, but the problem is is that they actually have not done that yet. It's now been over a week since I first contacted them on the matter and although they said they were going to resolve the issue, my auto-loan has not been adusted.  Regards, [redacted]