Mohegan Sun

Joined Priority Pass to get our tickets a little faster. WHAT A JOKE! The confusion in lines and wait time doubled! The players club is way to small to handle the numerous lines. Patrons are trying to pass through lines to do shopping ect, struggling to even get by. Your pass may say 4:00 pm,, but our true pickup time was 4:55! They need to find a better way for crowd control, other than a taped off area. Maybe the ballroom area, where control of people would be easier. Lots of nasty cmments were being made while standing there, making me think we were not the only ones unhappy. Idea was great, but execution needs a lot of work. Must say that employees were great ha dealing with all these angry people. Hats off to them all.

Dear [redacted] ***, The image provided was sent separately First off, let me apologize for taking so long to respond to your complaint I was first made aware of this through the Revdex.com from a letter I received earlier this month, which was the third notice to us but the first letter I typically work with the Revdex.com via email, but I received none of the emails they sent regarding your complaint and only found out via the letter this month So again, I am so sorry it took me this long to respond I did some research into the email that was sent to you on 11/20/and was provided with the following: (please scroll down to see the rest of my message below this screen shot) I know that in your complaint you state that your offer included some nights that were complimentary, but this is what we have as being sent out on November 20, I am hoping that you still have the email that you were sent and can forward it to me at [redacted] I am sorry for any confusion and will be happy to help you reach an agreeable solution if you are still interested in booking a room at Mohegan Sun Please respond at your convenience Thank you [redacted] Vice President/General CounselMohegan Sun Legal Department

This business moved out of the area after I went to the casino off track.I think it is unclean and corrupt.I would never go to this casino

From: [redacted] [mailto: [redacted] ] Sent: Thursday, December 04, 11:AM To: [redacted] Subject: Revdex.com complain resolution [redacted] Good Morning, I wanted to let you know that this claim was resolved the way I was hoping forYou can cancel and close out this complaint Please confirm receipt of this emailThank you Regards, [redacted]

I am so deeply upset when I went to the Title 1 Basket ball game, I am a handicap person who has two casts on both feet and my friend walked me over to see if I could sit there so I didn't have to climb the stairs. The usher was rude, and said I needed to prove my handicap with a card. I replied my handicap placard is in my truck in the handicap spot in the summer garage. He said, well were waiting for a large crowd, and said we couldn't sit there. I even shown him both of my purple casts on my feet to no avail. Where I sat I could watch the handicap area and nobody was asked for a handicap card and there never was a large crowd coming. I hardly ever complain about things in life. But I was so offended about how I was treated, and I wonder how other handicapped people might have felt. Shame on you at M. Sun. Submitted by Lori Bogue

Dear Ms***,
I have reviewed your complaint and the attachment you sent over and you are absolutely right about the banner and I agree that it is misleading. I have taken steps to correct this as soon as possible so that the offer is clear. I also would like to apologize on
behalf of my company for the manner in which you were treated when you called to bring this matter to our attention and I have also taken steps to ensure that this does not happen again and that our representatives will be better able to service our guests in the future in a more accommodating way, as this is the culture of our company and we want to make sure we provide excellent guest service to each and every customer.We would like to match your deposit, as advertised, or if you would prefer we can reimburse you $and you can still utilize the deposit you have already submitted. Please let me know your preference. I recently left you a voice mail message on the phone number provided in your complaint and ask that you call me directly at ###-###-#### or email at *** and we can work out the specifics of the reimbursement or matching the deposit. Lastly, thank you for pointing out the misleading nature of the wording in our advertisement, this will be corrected as soon as possible. Have a great weekend and I will look forward to hearing from youSincerely,
Kim D***

We apologize that you were not able to get the seats that you wanted for the *** *** show.
Both of the shows at Mohegan Sun sold out very quickly and we were only controlling our own sales from the Mohegan Sun box office, not sales from Ticketmaster
In 2007, CT law changed and
ticket resale was made legal. We see these sites offer tickets for sale
even prior to any seats being sold. These sites do not have tickets
but offer the worst seats in the house or even seats that do not exist with a
disclaimer offering an upgrade if the seats requested are unavailable.
Unfortunately, in the end they do somehow get their hands on inventory and
fulfill the orders These ticket brokers are full time ticket brokers
with the fastest computers, memberships to all the artists fanclubs and
access to almost all of the presales.
We hope that you will enjoy the show

We would like to offer *** * *** *** a complimentary dinner at *** for up to $and we sincerely apologize for the issues experienced during their visit on 8/3/15. Please provide them with my email address (***)
and phone number (###-###-####) and I will be happy to make a reservation if they find this acceptable. Thank you.
Kim D***

Dear *** ***,
The image provided was sent separately
First off, let me apologize for taking so long to respond to your complaint. I was first made aware of this through the Revdex.com from a letter I received earlier this month,
which was the third notice to us but the first letter. I typically work with the Revdex.com via email, but I received none of the emails they sent regarding your complaint and only found out via the letter this month. So again, I am so sorry it took me this long to respond
I did some research into the email that was sent to you on 11/20/and was provided with the following: (please scroll down to see the rest of my message below this screen shot)
I know that in your complaint you state that your offer included some nights that were complimentary, but this is what we have as being sent out on November 20, 2014. I am hoping that you still have the email that you were sent and can forward it to me at*** . I am sorry for any confusion and will be happy to help you reach an agreeable solution if you are still interested in booking a room at Mohegan Sun. Please respond at your convenience. Thank you
*** *** ***
Vice President/General CounselMohegan Sun Legal Department

Mr** was permanently ejected from *** *** on the night of June 11, for being verbally abusive to both *** ***'s patrons and staff. Security personnel explained this to Mr** at that time and escorted him off the premises. It is a policy of *** *** that when a
patron is permanently ejected, their accounts are frozen and because points may only be used on the *** *** property, Mr** cannot use his points. Mr*** point balance, at the time of his ejection, was
If he wishes to appeal his ejection, he may send a written notice to the attention of the Ejection Committee at the address below
*** ***
*** *** *** ***
*** ** ***
Attn: Ejection Committee

The *** *** show, unlike most of Mohegan Sun's concerts, was an event where the promoter rented our Arena for the event and was in control of all ticket sales, the meet and greet as well as securrity. The promoter of the event, *** *** ** *** *** ***, brought in the
employees, security and artist and Mohegan Sun's employees were not involved. I apologize for your poor experience

*** has accepted my offer of a $dining comp and I have made a reservation for her for *** ** *** ***
%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I offered *** a complimentary weekday room night, offered for the month of March. She requested the first week of May instead, I let her know this was fine, and I am now waiting for her to give me the date so that I can make that reservation
Read More Customer Complaints:
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Complaint:
I am rejecting this response because:
I do want to file a appeal, maybe I should find myself a lawyer with this case, I was wondering if you can provide me any information on where I can find me a honest free lawyer that can stand up for minority like me...thank you! I do love to sue the casino over this matterand also I do like to file an appeal on my points even if it's only something points even if it's dollar...LOL!
On , *** ** *** wrote:
Hi, I dissagree with what Mohegan staff said about me that I verbally abusiveSimply because they ban me from the casino doesn't mean they are rightI think I had been the one that's not only verbablly abuse by the casino but the Casino are discriminating against me by favoring that started all this with me in the first...
Sincerely,
*** **

I offered *** a complimentary weekday room night, offered for the month of March. She requested the first week of May instead, I let her know this was fine, and I am now waiting for her to give me the date so that I can make that reservation
Read More Customer Complaints:
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I offered [redacted] a complimentary weekday room night, offered for the month of March.  She requested the first week of May instead, I let her know this was fine, and I am now waiting for her to give me the date so that I can make that reservation

This business moved out of the area after I went to the casino off track.I think it is unclean and corrupt.I would never go to this casino.

From: [redacted] [mailto:[redacted]] Sent: Thursday, December 04, 2014 11:31 AM...

To: [redacted]Subject: Revdex.com complain resolution [redacted]   Good Morning,   I wanted to let you know that this claim was resolved the way I was hoping for. You can cancel and close out this complaint.  Please confirm receipt of this email. Thank you.   Regards, [redacted]

I have been in both phone and email discussion with Ms. [redacted], who has stated that she is an attorney representing both her son and husband in this matter.  There has not been much luck resolving the issue and Ms. [redacted] stated that she is going to sue both the casino and its top executives as...

well as file an insurance claim against us.  As the son - the actual patron utilizing the hotel room - had no issue or complaint related to his visit at Mohegan Sun, we do not feel that a refund is warranted.  I apologized to Ms. [redacted] for the confusion and short delay caused by our requirement for a credit card payment authorization due to the son not having a credit card and using his father's card as payment and wish to again reiterate my sincere apology.