Mohegan Sun

Review: The day before yesterday the pump at your gas station exploded all over me not only ruining my clothes but also my limited edition foamposite sneakers. I was told I would receive a call from the GM the next day but until now I have not. This issue needs to be resolved. I don't care about the clothes or even the sheer danger of the incident, but I want my sneakers paid for or replaced. Please call me @ 203.801.8043.Thank you. I have called twice also and have not heard back from anyone. This is not professional at all.Desired Settlement: I want my foamposite paid for or replaced.

Business

Response:

Mohegan Sun's Risk Management department has been working with Mr. [redacted] regarding his complaint that gas ruined his sneakers. He was informed that if he provided the receipt and sneakers that Mohegan Sun would reimburse him for the cost of the sneakers and he has agreed to this resolution.

Consumer

Response:

I did provide a receipt and they gave me 50 momentum points

So no they did not replace or pay for my sneakers but yes I accepted their offer

Review: I have been getting harassing phone calls from Mohegan Sun over a long period of time. I have called the number back and gotten a human being and they have stated that it was a phone in the back room for employees but I have never been to Mohegan Sun, I don't know anyone who works for Mohegan Sun and I am extremely upset with the fact that I am getting calls from the # XXX-XXX-XXXX at all hours of the night. These calls are waking up me, my wife, my dogs and are interrupting my work. I get up extremely early in the morning and do not need to be woken up to a ringing phone from a number that I do NOT know and silence when I do answer the phone. I have tried to get the person on the other end of the line to tell me who they are and why I am being called but there are no apparent answers. THIS HAS GOT TO STOP!!!! I have tried to block the number but due to having an IPhone that is not possible according to AT&T.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

STOP CALLING ME AND LEAVE ME ALONE!!!!!!!!!!!!!!!!!!!

Business

Response:

Business Response /* (1000, 5, 2013/08/16) */

Contact Name and Title: [redacted] VP/GC

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@mohegansun.com

We sincerely apologize for the phone calls received from the phone at Mohegan Sun. We are taking this complaint very seriously and investigating who is making these calls via our Security team. I would ask that Mr. [redacted] contact us directly if he receives any more calls from Mohegan Sun. My number ([redacted]) is [redacted] and my paralegal, [redacted] can be reached at [redacted] in the event I cannot be reached right away.

Review: My Husband and I bought my sister for her birthday a V.I.P. Package and Meet & Greet to a [redacted] concert that was held in the Mohegan Sun on Sunday, August 31, 2014. They asked everyone with those tickets to arrive at 5:00PM. We arrived at the box office where the tickets were being sold and waited for over an hour in line. Than, the staff decided to open the doors only to lead us downstairs where we waiting about another hour in line. Finally, when it was time to meet the artist, the staff was so RUDE and were rushing us, as if it were OUR fault that the meet & greet started after 7pm. There was an older gentleman giving out glasses who was EXTREMELY rude and made the process so unpleasant. When we got to meet the artist, the security guard in there rushed us so bad that we didn't even have time to look into the camera for a picture. We paid close to $500 and the experience of it was so HORRIBLE. They rushed us so bad that I almost tripped on my own feet while getting out of the room. My sister was so disappointed, as she didn't even get a chance to say 2 words to her favorite singer. If we were in the room for more than 5 secs, was a lot.The lack of professionalism and the rudeness of the staff was so uncalled for, and made the experience disappointing. We will never go to another function there.Desired Settlement: I know they will not refund the money back, but I would like them to offer some type of complimentary service or free dining-something to compensate all the money spent and horrible experience that their environment created.

Business

Response:

The [redacted] show, unlike most of Mohegan Sun's concerts, was an event where the promoter rented our Arena for the event and was in control of all ticket sales, the meet and greet as well as securrity. The promoter of the event, [redacted], brought in the employees, security and artist and Mohegan Sun's employees were not involved. I apologize for your poor experience.

Review: I would like to put a complaint in over sales of [redacted] tickets. I was up there Friday morning to get tickets when the tickets went on sale. We were tenth in line, and when we got the tickets, only the worst sitting were available. There were no good seats at all. When I got home I checked the internet and found all these sites in which they had excellent tickets. We paid $129.00 a piece with our mohegan points or you couldn't get tickets at all there. These tickets that are advertised on these various sites are now asking 300-1000 dollars a ticket. I think this should be stopped, because it really is like buying them from a scapler. They are making hundreds of dollars profit on each one sold and it is not fair to the consumer who goes there and waits there for a long period of time and the crappy seats. As far as I see it this is illegal, and should be stopped immediately. When [redacted] appeared in Hartford two years ago, he was appauled that this was taking place. I think justice should prevail, and this criminal nonsense should be stopped. I called Mohegan Sun up this morning, and they told m e that is how it goes. There were tickets on sale on these websites for big money before they were even sold to the public. I think this should be seriously looked in to, because it is just not fair. It is criminal.Desired Settlement: I would like the Revdex.com to call me and let me know the facts about the reselling the tickets at outrageous prices. I think something should be done about this. My name is [redacted] and my phone no. is [redacted]. I THANK YOU VERY MUCH FOR LOOKING INTO THIS PROBLEM

Business

Response:

We apologize that you were not able to get the seats that you wanted for the [redacted] show. Both of the shows at Mohegan Sun sold out very quickly and we were only controlling our own sales from the Mohegan Sun box office, not sales from Ticketmaster.

In 2007, CT law changed and

ticket resale was made legal. We see these sites offer tickets for sale

even prior to any seats being sold. These sites do not have tickets

but offer the worst seats in the house or even seats that do not exist with a

disclaimer offering an upgrade if the seats requested are unavailable.

Unfortunately, in the end they do somehow get their hands on inventory and

fulfill the orders. These ticket brokers are full time ticket brokers

with the fastest computers, memberships to all the artists fanclubs and

access to almost all of the presales.

We hope that you will enjoy the show.

Review: On August 31 I when to take a shower at the Mohegan Sun hotel,room [redacted], I put 1 foot into the tube holding on to the back rob. As soon as I put my

On August 31 I when to take a shower at the Mohegan Sun hotel,room 2012, I put one foot into the tube holding on to the back rob and as soon as my second foot touches the tube ,because the tube was so slippery, my body when up in he air and I landed on my side. I reported the incident to the front dest clerk. Who indicated that "Slippery Tube accidents" was the number one complaint for the hotel. My concern is that the hotel has no regard for the "safety of their customers". I will never stay at your hotel again and your concern for your customer is awful. I when to the doctor on sept. 2 and it was determined that as result of the fall I have three cracked ribs.

A copy of the doctors report can be provided. Next accident to one of your customers could be fatal. Suggestion would to provide rubber mats for the tubesDesired Settlement: I would like the hotel to provide some type of mats for the tubes to prevent another accident,of this type from happening. Next time someone slips in your hotel tube, it could cause a serious accident. As your desk clerk mentioned, the hotel is aware of the serious problem.

Business

Response:

Dear Mr. [redacted], I would like to extend an apology on behalf of Mohegan Sun. We use a product called "[redacted]" on all of our bathtubs, which is used to prevent slippery surfaces and we are currently re-coating all of the bathtubs in the hotel. Thank you for letting us know of your experience.

Review: On [redacted] I went to Mohegan Sun for the [redacted] concert and prior to the concert my friends and I ate at [redacted]. All 3 of us got sick with food poisoning from the food. I missed going to the [redacted] the next day that I spent money buying a ticket for and one of my friends missed work on Monday. Rather than start complaining on social media about my experience or leaving negative reviews on the various websites in which venues can be rated on, I chose to contact Mohegan Sun directly and allow them the opportunity to address and correct the issue. I used the contact us link on the website. My email was sent to [redacted], rather than help the situation, actually made me more upset. She was not apologetic at all, but rather quite the opposite. Instead of apologizng and assuring me this would not happen again and that it is not the norm for anyone to get ill at their location and if it happens what can they do to fix it because they value their customers, she instead told me she "checked the food sales" and "she has checked equipment in the past" which proves absolutely nothing. She also asked me if I had a stool sample tested which I told her I had not because the incident occured on a Saturday night into Sunday and my doctor's office is not open during that time. She kept telling me I had no proof that her food made me sick, which is extremely rude. I am not an it. The last thing I ate Saturday night was at 7pm and I ate or drank nothing after. Between 2am and 3am in the morning on 12/14/14, myself and my friends all became very ill at the same time. That is not a coincidence. That is food poisoning. She just kept repeating I have no proof, which as I said, was impossible to have obtained when your doctor's office is not open. However, I am pretty sure based on her tone and what she said to me, that even if this had taken place on a weekday and I had been able to get myself out of the bathroom long enough to make it to the doctor and had a stool sample done which showed the bacteria, her response would have been "no proof it came from here".Desired Settlement: If Mohegan Sun cares about the well being of their customers, and wants them to enjoy their experience at their facility and continue to come back, I would like them to prove to me that this was an isolated incident. Invite me and my two friends back to the facility to attend a complimentary show of our choice with dinner, to show us that it is not the norm for people to get sick in their facility. I had contacted Mohegan Sun directly initially as I said in the beginning of my complaint, figuring they could not address an issue they were unaware happened and that it would not be fair for me to rate them negatively online and share my experience without giving them a chance to redeem themselves. However, my experience with [redacted] was so negative on top of my already negative experience with the food poisoning that filling in this complaint via the Revdex.com is the final opportunity I am giving Mohegan Sun to redeem themselves, to show me that 1)my experience at the show/dinner was not something that is acceptable to Mohegan Sun standards and 2) that the communications of [redacted] are not the views of Mohegan Sun, that unlike her, Mohegan Sun as a company has compassion for and cares about their guests and retaining them.

Business

Response:

[redacted] has accepted my offer of a $200 dining comp and I have made a reservation for her for [redacted]

Review: I booked a room on Sunday for new years eve through a 3rd party company that works with Mohegan ([redacted]). I called on Monday to confirm my reservation at Mohegan and spoke with [redacted]. She confirmed my room with the confirmation # provided by [redacted]. On Wednesday I received an email from [redacted] stating the following:

Dear [redacted],

I am writing regarding your booking for Mohegan Sun :[redacted] We have been contacted by the hotel as unfortunately there was an error on our website and December 31st should not have been available to book. The hotel therefore are unable to confirm or honour your booking as it currently stands.

They have advised they would be able to change the date of your booking, or if this isn't suitable, we can issue a full cancellation and refund back to your card. If you would like alternative dates, please let me know so I can check their availability.

Apologies for any inconvenience caused. Please let me know how you wish to proceed, either by replying to this email or calling on [redacted].

I look forward to hearing from you and hope we can resolve this quickly.

Kind regards, [redacted] This is not fair as I confirmed my reservation directly with Mohegan Sun on 12/1/2014 in the morning and now they are saying they cannot accomodate me with my room.Desired Settlement: I want my room for the day I was confirmed with both [redacted] and Mohegan Sun.

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Thursday, December 04, 2014 11:31 AM To: [redacted] Subject: Revdex.com complain resolution [redacted] Good Morning, I wanted to let you know that this claim was resolved the way I was hoping for. You can cancel and close out this complaint. Please confirm receipt of this email. Thank you. Regards, [redacted]

Review: Very disappointed in customer service a this hotel. I was treated as though I was lying and instead of stepping up with an apology and providing quality customer service, they chose to do the opposite. I went from a fan of Mohegan Sun into a customer that will no longer patronize them.

I had a family emergency and needed to cancel a reservation at the last minute in 2013. My card was charged and I called the front desk and the person I spoke with was very nice and very accommodating. She stated that my account would be marked and that I could make a reservation in the future and I would be able to get a room at [redacted] as long as I booked Sunday through Thursday, since weekend rates were higher. I was so pleased with their response.

I called to make a reservation on Sept 4th 2014 and I was told that there was no record of my conversation I was transferred over to Don B[redacted] in Guest Relations. Don was also very nice and after I explained my situation. He could not find evidence of the note from the front desk clerk and I faxed him proof of the original reservation which had been wiped from their system. He said that he could not do anything for me for my current weekend reservation, but he would mark my account and as long as I came back within a year (Sept 4 2015) and stayed Su through Th on a non-event night, he would honor my reservation as a one time courtesy. I thought this was fair and reasonable.

I called and made a reservation this past Sunday night (08/30/15). I arrived at check in and I find that I am being charged $199.99/night plus resort fees and taxes for a room that I had paid for in the past.

I had just driven 2.5 hours to get there and Don B[redacted], my personal contact, was not working (which was fine, it was a Sunday after all). The only way I could get my room was to provide a credit card. Upon check out this morning I attempted to reach Don B[redacted] again and left another message. I got a call back from Don B[redacted] at around 10am.

He explained that his typed notes said that we was only going to discount my room. I said that was not what he and I spoke about on Sept 4th 2014 - I kept copious notes of our conversation.

He said there was nothing he could do. I said that I know your notes say one thing, but they were wrong. I wasn't looking for anything for FREE as I had paid for this room. After getting no where with Don B[redacted], I asked to speak with a supervisor. It should be noted that at no time was I raising my voice or treating Don B[redacted] with disrespect. But it was very clear that he was getting frustrated with my persistence and it was pretty clear that he thought I was lying. I ask you, with the amount of details that I've provided - I am either the biggest conman in the world, or I'm telling the truth. Which is the simplest explanation?

I was transferred to Aaron D[redacted], the buck-stops-here Guest Experience Manager. I explained everything to him in detail again. He listed patiently and said that there was nothing he could do. He explained that they only provided FREE rooms to loyal customers. I explained again that I wasn't asking for anything for FREE, just what I had paid for. Again, he could do nothing for me. I explained that I was a loyal customer, but the way this was going, I was going to become a disloyal customer. Aaron D[redacted], a customer service oriented manager, was unmoved. I explained that my friend and I who had just visited were both small business owners and we had spent hours of our drive talking about how we handle our customers and their complaints and issues. We each agreed that we have to do things from time to time that may cost us money to preserve our relationships with our customers. Sometimes the customer is right and sometimes they are wrong. But we do what needs to be done. Aaron D[redacted] was not interested in customer service 101.

I asked for a supervisor for him and he said there was no one above him. I asked who he answered to, and he said Human Resources. I said isn't there a General Manager? And he said, there was. I asked who that was, and he said Ray P[redacted]. I asked to be transferred to Ray P[redacted] and I was told that he did not have a phone. Really?

I was able to finally get a mailing address for Ray P[redacted] ... Ray P[redacted], General Manager; [redacted].

I explained to Aaron D[redacted] how disappointed I was in this situation and that in addition to writing a letter to Ray P[redacted], whom he had assured me would be no help, I would be writing reviews on-line on sites like [redacted].com and [redacted]. That in addition, I would be contacting the Revdex.com. His response was raising his voice, accusing me of fabrication (because his less detailed and lost notes didn't match my own), and hanging up on me in mid sentence.Desired Settlement: I would like them to honor their obligation and refund my room charges (room, resort fee and taxes) from August 30, 2015 in the amount of $256. I used some of my loyalty points (approx. $39) at check out as well to reduce my overall price.

Business

Response:

Unfortunately, our records indicate that [redacted] was offered a discounted room after he had to cancel his reservation at the last minute in 2013, which is what was provided.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There records were wrong when after the first time I contacted them, the second time I contacted them and third time I contacted them. I kept copious notes at the time of each conversation. My initial complaint shows such attention to detail that I could not have known if not for my multiple conversations with their organization. Their poor note keeping should not be the reason why I am being punished. I will contact my credit card company and contest this charge if not resolved through Revdex.com arbitration.

Sincerely,