Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] BLHCC is a builder of modular homes in [redacted] NYMy dealer is in [redacted] NYMy home is in [redacted] County NYAlthough I conducted much of the planning with the dealer, BLHCC was certainly involved in the planning of the house, and they influenced choices that I made about the home’s constructionI traveled to BLHCC in [redacted] twice during the planning and construction of the houseI made decisions on the floor plans, the fireplaces, floor coverings, bath fixtures, windows, and the configuration of the house based on what I saw and what I was told by a factory representative (another MrLake) at the BLHCC factory and by the drafter (yet another MrLake) when I spoke with him on the telephone The fireplace in the display model in [redacted] had a raised heathI asked the factory representative as we walked through their model home how far the alternative design would be above the floorHe did not have an example to show me, but he showed me the brochure and assured me that the lower hearth style would “flush with the floor.” With that information, I discarded the idea of having a raised hearth, and decided on the flush hearth insteadIf MrLake had responded that the flush hearth would actually be ½” higher than the surrounding floor, I would have chosen the raised earth or hearth at all in that roomThe brochure does not show the thickness of the floor onto which the hearth was installedThat is why I asked the factory representative the question about the hearth height to begin withDuring planning, it took many attempts to make simple changes in the rooms communicating through the dealerEach new draft took weeks to turn around, and draft after draft was incorrect as the drafter seemed to ignore my requests and created costly delays in the start of constructionThe dealer was kind enough to arrange for me to speak with the drafter, and we were able to discuss the dimensions and the reasons why the dimensions were important to meI had looked at the open staircase at the model in [redacted] and decided on the open stairsIn addition to getting the rooms the right size, I voiced my concern with the drafter that the open stairway appeared to have a door at the top and the drawing looked like there were walls where railings belongedThe drafter assured me that there was no door at the top of the stairs and that the stairs were openOn the order the that I signed, there are oak stairs and oak railingAlthough there is no door at the bottom of the stairs, they are enclosed by walls except for the bottom steps, and there is a door at the top of the stairsThe oak railing that I selected is only on the bottom 1st steps before it goes to a solid wallThe oak stairs that I ordered are hidden in a narrow stairwellHad the drafter given me information that for some reason the stairs had to be closed in, I would have chosen pine for the stairs and pine for the very short railingI really wanted that open stairway in the front hallIt was a center piece of the front entryReassured that there would be oak stairs and oak railing, I was shocked when I first entered the house and saw the enclosed stairs I asked the drafter at BLHCC several times about the venting of the range hoodsThe ranges were initially drawn on an exterior wall, and where they would be easily ventedI wanted both ovens on an interior wall, and needed them vented and explained why they needed to be ventedI was assured by the drafter that the exterior vents would run along the interior wall to the outsideInstead, the range hoods that they delivered were self-venting, and there was no vent to the exterior of the houseThe CADs do not say whether the range hoods would be vented or not I paid to have the vents installed and paid to have the vented hoods, but the cost would have been much less if they had done what I ordered to begin withThe very idea that a builder would use green, sappy wood for interior wood trim is unthinkableI chose clear unfinished wood because that is what I wantedI should not be forced to “seal” the wood because BLHCC used a sappy woodBLHCC has already sealed some of the jambs twice already, and they are still leaking sapSealing the trim is not the answer, even if I wanted finished trimThe jambs NEED to be replaced! It also causes me to wonder about the quality of the wood that was used to frame the houseI ordered unfinished clear pine ranch style wood trimI was not shown a display with window trim marked as baseboardsThe model home did not use window trim as baseboardsI have never seen window trim used as baseboards in any homeIt is sloppy, unsanitary and unacceptableThe window trim that they used as baseboards needs to be replaced with ranch-style baseboards The owner of BLHCC does not allow customers to speak with himI have yet to have a discussion with the ownerBLHCC was aware of the issues with the bath fixtures through the dealer, and BLHCC chose to do nothing to get fixtures even close to matchingHe was aware of many other issues, and I have given up on most of themHowever, on these issues, I am not willing to just walk awayThis is a rather costly houseThere is no excuse for the inferior workmanship and materials that I see in my home every dayNobody on the construction teams, not even the representatives from Bill Lake Home, has told me that they could not see a problem with the defective vinyl floorsThe last representative from Bill Lake Homes told my daughter that the floors would need to be replaced to remedy the problemHe could see no other way to fix themAlthough he was going to bring that message back to the owner, he was not able to fix the floors when he was at my home that day In truth, the issue has not been a question is not whether or not the floors are defective, but rather who will replace the defective floors The last Bill Lake Homes representative to look at the floors apparently quit later in the day that he saw my house, so I do not know if he even reported back to Bill Lake what he foundIf the floors were provided by Bill Lake Homes, and installed by Bill Lake Homes, then the wavy, bumpy floors, both of which would have been obvious at the factory, and both of which were obvious when I got my first look at the house, should be replaced by Bill Lake HomesThe storm doors were shipped to the house by Bill Lake Homes, new, and in boxes: that is trueThey were installed by a contractor: that is also trueIt is also true that of storm doors failed to function within a week of installationWe seldom open the 4th doorThe issue with all doors is the piston closure, which bent on all doors, preventing them from closing properlyWith a 75% failure rate, the problem is with the doorsThey are not of acceptable quality for a residenceI do not know where MrLake obtained the doors, but I suspect that they were discontinued or seconds and were known to have this problem, and so they were used in my homeThat BLHCC deliberately used nferior quality product in this application is speculation on my part, but I do not alternative explanation Inspection of the bathroom fixtures revealed that Bill Lake Homes used bathroom products from four different manufacturers, and everyone other than the dealer agreed that the fixtures within the bathrooms did not match each otherThe issue here seems to be whether or not this was an issueThe differences in the colors of the fixtures was immediately obvious upon entering the rooms for the first time, before the lights were installed to inspect the fixtures more closelyInitially, it looked like they had used bone or beige for some of the toilets and sinks, but I have been told that everything was “white” as orderedAlas, the fixtures were not labeled with their colorIt was a problem, but again, Bill Lakes Homes used substandard materials for the house, and in this case, they did not bother to make sure that the colors were even similarA kitchen circuit has failed twice and been repaired twice by a BLHCC servicepersonI do not know why it fails, but I am confident that it will be out of order again in the futureI have spoken with office staff at BLHCC, and each time they have told me that the owner himself must make the decisions about what will be done to correct the problems with the houseThey have no authority to make any remediesThe owner has not spoken to me at any time about the houseTo my knowledge, he has not seen the house since the day that they set it on the lotThat day, the owner walked away with a check for payment in full for a house, even though I had not had the opportunity to enter the house to see everything was as it should be I was not able to enter the house until well over a month later, and problems were apparent the moment that I stepped through the doorAlthough BLHCC has responded to service requests “in a timely manner”, his response has consistently been that the issue under consideration is not his problem to addressTo date, he has not provided remedy to any of the problems with the house, using the rationale that they are either not his problem, or as we see here, are not a problem at all!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know the time frame the business is allowed to settle this matter My concern is the use of "warranty time" to be used by anyone Regards,
Revdex.com: Please Post my Response for others to see how [redacted] Chevrolet does Business / [redacted] Style Definitions */ I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The statement Mr [redacted] made is inaccurate in many ways, however I do want to say that they did compensate me with a small amount gas card but it took them a week to get back to me and all of sudden I got a call after I emailed them numerous of times: stating that if no one responds to me shortly and asked them to stop ignoring me, if not I will contact [redacted] , the owner, and explain the situationImmediately, I had a response and was apologized to, [redacted] , General Sales Manager, called me apologized up and down and told me this is a learning situation so that [redacted] Chevrolet can better serve others in the futureWell, when I read is his response on Revdex.com, what he told me on the phone was a bunch of BolognaFirst of all, yes I got an appraisal from Auto Trader and it came up as around 300, his car salesman [redacted] also did an appraisal with Auto Trader with me at the dealership [redacted] and I answered all the questions on the dealerships computer and we both went out to the vehicle and he answered every question as accurate as humanly possibleGuess what, the appraisal that [redacted] got was the dollarsA side note [redacted] was extremely rude to me when I first stepped into the dealership and when I called him out on it on the phone, he denied that I even talked to him that dayI remember specifically talking to [redacted] , and noting in my head how big his head was physically!!! So far with all I have stated, I am starting to think [redacted] , General Sales Manager of [redacted] Chevrolet, is a coward and a hypocriteThe muffler was just installed on the Taurus and was leaking where they connected the new pipe to the old pipe on the front of the vehicleI showed [redacted] and he got down on his knees and looked at the new muffler and agreed with me that the muffler is new, that the two bolts that hold the new part and the existing system together just needs to be tightened [redacted] Chevrolet told me I needed a whole new muffler systemI did not threaten the dealership at allI have all the emails saved, for if anyone would like to review to understand what I had stated in those emails, I will be more than happy to show them!! They never stated to bring my mother into the dealership which if I was told to bring her, she would have been more than happy to come with, but I was going in to see what they had to say because I was told on the phone bring it on in, after they asked me some questions which I was bluntly honest on every question I was askedThen, if we came to an agreement, I would take the necessary steps to sell the car, I did not even have the title with me so if I did not have the title with me, that tells you I was going in to see if an offer was going to be made [redacted] has fabricated his response to make me look like the bad guy and a lot of statements he made are completely inaccurateI was willing to go away and leave the dealership alone but now I am furious and I will continue my journey to keep people from doing business with [redacted] Chevrolet [redacted] has demonstrated to me that he is a phony, by calling me and telling me I am right just to make me go away, well unfortunately I will NOT!!!!!! / [redacted] Style Definitions */ Regards, [redacted] ***
I wanted to write you this letter letting you know that we want to resolve to concern of [redacted] ( [redacted] )She is requesting a payment of $We will send her a check directlyI hope this will be sufficient to close out this issue
Andrew Toyota did not represent this vehicle to have satelite radio and have worked with Mrs [redacted] to assist her with her concernsWe contacted Hall Imports a local Mazda dealer to inquire about availability of a receiver for the Mazda TributeWe were informed the part had been discontinued and none were available after they did a search through thier system at allwe took Mrs [redacted] to Carfeteria a custom stereo shop in MilwaukeeThey told her a satelite receiver and mounting bracket would cost approximately $Mrs [redacted] did not want an aftermarket radioAndrew Toytoa offered to pay for half of the system to satisfy her issue with the vehicleWe certainly do not wish to have a unhappy customerShe declined our offer and said she just did not wish to think about it any longerwe again spoke to Mrs [redacted] today and again offered to pay for half and she again declinedwe apologized for any inconvenience
BLHCC is a modular manufacture selling through dealersWe are not involved in choices home owners make, this is done with their dealerThe home in question was drawn by us from a plan submitted by the dealer, and we subsequently made over floor plan changes and in reviewing these changes the was never a mention of open stairway, nor open stairway wasn't included in the written signed orderAny changes to the stairway would be a conversation between the dealer and ownerAfter the delivery and set of this home there have been service requests which we have responded to in a timely mannerThe storm doors mentioned were shipped loose new by us and installed on site by others and owner would need to talk with her dealer for service We made a inspection of the vinyl floors mention, and we were not able to see the problems mentioned and in discussing the issue with our dealer and on their inspection of the home they also were not able to see defectsThe mentioned fireplace hearth and surround, this was as ordered by the customer on our signed order, from a literature display picture and it clearly shows the hearth and its thickness and how it extends above the floor a small amount The window jamb extensions are made of clear pine and can be ordered natural or finished with a sealer, the owners were ordered natural in the signed order and need to be finished on site to seal the wood, we have cleared the sap several times but to date the wood hasn't been sealed which would end this problem The trim used in the home was ranch casing as indicated in the signed order, their are many choices that could have been ordered but they were notThis also is what was on display in the dealer model owner walked throughThe toilet problem has not been submitted to us, but in a conversation with the dealer on their inspection the problem wasn't foundThe range hoods were ordered on the signed order as self venting not outside ventingWe will continue to respond to service requests submitted by the dealer of all naturesTell us why here
I have read Andrew Chevrolet responds and I disagree with their solutionI feel that a discount is still not acceptable due to the fact that their technician is the one who broke the seat to began withWhy should I have to pay for something that wasn't broke when I brought my vehicle there
Same response from the previous! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
RE: [redacted] complaintIn regard to Mr [redacted] 's most recent emailIn his original complaint he stated he was unhappy about his trade valueMr [redacted] in more than thirty emails didn't state in any way what he desired for his trade in vehicleHe came to the dealership knowing the lease payment with the 23,value for the trade in the calculationThe rebates and price of the new vehicle were also disclosed to himMr [redacted] signed a number of legally binding forms which also stated the 23,value for his tradeHe didn't question any of the numbers on the paperwork he signed at the dealershipWhen Mr [redacted] contacted the dealership about his displeasure with his trade value I told him if he was unhappy we would void the transactionMr [redacted] came to the dealership shortly after his phone conversationAt that time [redacted] asked him if he wanted to void the transaction, Mr [redacted] said yesAt which time [redacted] voided the paperwork, credited his credit card and gave him a check for the rest of his down paymentSince then Mr [redacted] has cashed his refund check but has continued to pursue the dealershipAt this point I am unsure of how we can help himWe voided the legal contract Mr [redacted] signed and gave him a full refund allowing him to do business elsewhereWe have tried to make Mr [redacted] happy first by getting him a vehicle at terms he agreed withSecond we tried to make him happy by voiding the contract when he decided he was unhappy.Sincerely, [redacted] Andrew Chevrolet
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate your swift response in this matter and we certainly can provide further documentation such as the date our contract was signed EctUnfortuneatly we are out if town and will not be back in the area until SaturdayI will certainly send on all necessary information thenI would like to say that we have sent only one email to Bill Lake in regards to this issue and we have not pressed the issue until we were told of our third delayAlso I am not sure of MrP.'s response saying that we had several changes on our plan (ie kitchen floor plhave chosen to do out own kitchen therefore absolutely no kitchen upgrades or changes were made)Actually our floor plan is exactly the same as what was ordered in plansWe had four windows mulled together, recessed light taken out, and a vanity removedNone if these things should have moved our order date from 4/to 5/subsquently putting houses in front if us? Going back to April/May we were never told that Bill Lake was so delayed in production that our house was going to take 5+ months to buildHad the company communicated this we would have never given them our deposit and would have went with another company or had a house built from scratchI am still asking a sit down meeting with the company to discuss all this and to look forward to the future I am hoping this situation can be rectified with a sit down meeting as adultsThank you again! Regards, [redacted]
Bill Lake Homes Construction Corpis a New York State Modular Home ManufacturerWe sell through a network of Dealers who work with the end customer, in this case [redacted] Homes was the [redacted] 's DealerI have received more than one pointed and inaccurate e-mail from [redacted] We received their first draw request on 03/16/15, we receive the blueprint request on 04/06/and finally the signed formal order was received on 04/15/During this duration we did numerous revisions to their drawings which the last one being 05/05/with a new kitchen designAt the time their order was placed we had a very large backlog of home orders that came in before we received their home orderProjections change daily depending on how many home orders are being received and nobody knows how many home orders will come in daily or weeklyWe schedule online dates in the order the home orders come in and that was unacceptable to Mrs [redacted] They cannot accept the fact that we are very busy and all on and off line dates are projected due to many factors beyond our controlRight now they are confusing online dates with off line datesIt usually takes us approximately weeks to build a home in peak season once the home actually goes online and that depends on what kinds of homes are in front of their home order and if materials are received as vendors projectWe got weeks behind in our schedule due to having two very large high end homes with lots of upgrades that took much more time to buildWe also had a vendor back-order for a second time a window order for a week delay which made us have to take the home offline then bring it back in to finish doing the trim and installing the windows, this shut down our line until we completed this homeThese are issues beyond our control and we do the best we can and that is why [redacted] Homes was advised we were weeks behind schedule,so they could tell their customers we were upfront with this and again it is unacceptable to them and another defamatory e-mail is written to usThere is no guarantee and never has been an exact method to determine how long it takes to custom build a home and if materials are received in time or are damagedThere is no reason to sit down with Mrs [redacted] as her mind is already made up that we are the worst and most dishonest Modular Home Manufacture in the business which if far from the truthThere is no concession for scheduling that is and always has been projected and has nothing to do with time management which every builder knowsMrs [redacted] has her new projected online date and that is the best projection we can make at this pointI would also like to point out we are doing a Veterans project that will provide housing for our Veterans and that should suggest a lot to what kind of Company we areSincerely, John PChief Operations Manager Bill Lake Homes Construction CorpBill Lake Modular Homes
[redacted] Dear Mr ***, We are in receipt of your complaint to the Revdex.com of Wisconsin regarding your service visit to Andrew Toyota Scion, on May 19th, At that time of your visit, you provided a number of concerns and requests regarding your RAVto our Service Advisor, Sarah ZajaThese included a request for an oil and filter change, the completion of recalls, check engine light on, exhaust system noisy, battery light on, and tire pressure sensor light onYour work order was given to one of our Certified Technicians for inspection and diagnostic testing After a complete inspection of the vehicle, the following items were found: · No engine coolant in vehicle · Drive belt missing · Excessive play in water pump · Center pipe in muffler assembly separating · Nail located in left rear tire near sidewall · Brake work recommended due to uneven wear of front pads The indicator light for tire pressure was due to the nail found in the tireThe exhaust system noise was due to the separation of the center pipe and muffler The check engine and battery indicator lights were due to the failed water pump Unfortunately due to the missing drive belt, the vehicle could not be test driven Our technician indicated concern regarding the possibility of overheating the engine as well as significant damage to the cylinder block caused from the excessive play in the water pump bearingUpon communication of our findings, you authorized replacement of the water pump and drive belt in addition to the oil and filter change After removal of the water pump, the technician found that the impeller of the water pump caused integral damage to the cylinder block Improper flow of coolant through the cylinder block can cause the vehicle to overheat and replacement of the water pump alone may not guarantee adequate coolant flow without repair to the damaged portion of the cylinder blockIn addition, metal shavings/debris was discovered in the cylinder block near the coolant passages This would indicate that metal debris flowed through the cooling system and may have caused additional damage to the radiator and heater core At this time, we notified you, forwarded photos to your phone, and met with you at the dealership to show and explain our findingsThe options provided were to make the recommended repairs of replacement of the cylinder block, radiator, and heater core, or replacement of the water pump and belt, however this repair would not be eligible for guarantee as the full damage to the coolant system was unknown As a franchise of Toyota Motor Sales USA, Andrew Toyota Scion is obligated to provide a year, unlimited mileage nationwide warranty on all repairs Due to the extensive damage to the vehicle from the water pump, Andrew Toyota does not feel replacement of the water pump alone, is the correct repair The recommended repairs which included replacement of the cylinder block, radiator, and heater core was the only option that could guarantee no further damage or overheating of the vehicle would occur Considering the costs associated with the original authorized repairs, additional recommended repairs with regard to the cooling system, and unauthorized recommendations for tires, brakes, and exhaust concerns, our employees are trained to suggest customers consider all options including valuations of the vehicle compared to overall repair costs This allows owners to explore all their options and make the best decision for their particular situation I hope the additional detail in this letter addresses your concernsIf you have any questions or require additional information, please don’t hesitate to call me at ###-###-#### We truly appreciate and value you as a customer of Andrew Toyota Scion and look forward to providing you with exception customer service in the future Respectfully, [redacted] Andrew Toyota Scion cc: RevDex.com of WI
We have reviewed [redacted] 's complaints and in house file again. Our findings and conclusion remains that we did not damage his vehicle. Our service director has many years of experience and did the installation of the bezel himself to ensure Mr.... [redacted] 's approval. Mr. [redacted] inspected the vehicle before leaving the dealership and expressed his satisfaction. We have given him an agreed upon settlement check for $500 in lieu of us repairing his stereo any further. Mr. [redacted] had agreed to this and we felt this situation was resolved.We feel we have gone above what should be expected of us to Mr. [redacted] and believe this case should be closed.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the check so you may close the complaintThank you,
Regards,
*** ***
Customer pulled into service drive, *** the *** *** wrote a repair order and handed it to ** *** the *** *** was the first person to sit in vehicle still parked in the service driveHe stated that the drivers seat was loose when he sat down in the carThe seat frame
in the right rear area was cracked, normally from wear and tearI explained that to *** but she insisted we damaged her seatI don't believe we did anything wrong that would have caused her seat frame to break the very first time we sat downIt will require the seat frame to be replaced at the customers expenseWe would be willing to do that at a discount price if the customer wanted to have that done hereSincerely, *** *** *** *** Andrew Chevrolet***
Andrew Chevrolet Inc and Mr*** *** had, back and forth, over emails prior to his lease of the Chevy Silverado. Mr*** did not mention anything about a trade-in, in any of these correspondences. The only thing discussed in these emails was the purchase price of
the vehicle and the monthly lease payment.The paperwork signed by Mr*** at delivery clearly stated he was given $23,for his trade-in. We do not believe he was told he was getting any more than the $23,he was given. Even though the contract signed was legal and binding, Andrew Chevrolet took the high road and allowed Mr*** to rescind the contract which he did. Sincerely,*** *** ***Andrew Chevrolet, Inc
On 7/18/customer *** *** had an oil change performed on his Chevrolet Express VanAt the point of service the vehicle had 232,milesThe customer paid $for the oil change and filter serviceCustomer returned on 8/31/with a minor oil leak around the oil filter seal
Customer stated he purchased and added five quarts of oil from Walmart prior to returning to Andrew Chevrolet on 8/31/After inspection we found the oil filter seal to be wet and had a few drips of oil on the filterThere were no signs of a major leak of oil on the under-side of the engineWe replaced the oil filter at no charge to the customer, cleaned the underbody of the vehicle and refunded him for the purchase of the five quarts of oil that was purchased at WalmartWe ran the vehicle before and after the replacement of the oil filter and found no evidence of excessive oil leakageThis vehicle may be burning oil or have some other issue causing it to consume oilAs a Goodwill gesture we refunded the customer for the oil and filter change that was performed on 7/18/in the amount of $No further offer has been extended to this customerPlease contact me for any additional information or questionsBest Regards, *** ***
Service Director 414-228-ext
We agreed that the repairs to Mr***’s Chevrolet Uplander would not be major based upon the American Family estimateThe repairs were delayed because the tailgate originally sourced by American Family was defective and had to be returnedWe were unable to locate another tailgate, so the
original one was repairedThe rear body panel on the original estimate was written for repairWe were unable to repair the rear body panel and a new one needed to be orderedWe received the rear body panel the following week. This repair requires over hours to weld and install; at minimum business daysLastly, the rear bumper assembly Amercian Family ordered was incorrect. We re-ordered new rear bumper covers and were able to get them painted and installed which completed the jobMr*** stated that since the collision, his vehicle seems to run roughHe also stated that he had mentioned this to the American Family field adjuster *** *** & he had denied his claim regarding the “rough running issue.” We drove the vehicle once the rear body repairs were completed and the vehicle did not seem to run rough for a vehicle of its age and mileage. Mr*** would then be responsible for the diagnostic unless it can be determined to be caused by the accident which at this point they are not relatedThe rental car charges Mr*** incurred were for optional insurances he elected to purchase at the time he rented the vehicle from Enterprise Rent A CarAmerican Family otherwise paid for his loss of use transportation needs as a “claimant.” Andrew Autobody was never informed that Mr*** had incurred any kind of rental cost as his claim was covered as liability by American Family
I would first like to thank our customer for there loyalty to our dealershipWe do strive to take care of all of our customers with the upmost respect and value there time greatlyoriginally we did put snow tires on their vehicle and there summer tires did get disposed ofA few days later the
customer requested their summer tires back but they were already goneWe did agree to purchase new summer tires for the customer when her snow tires came off. The customer did not come back for the summer tires because they were leaving out of the countryThe customer turned their vehicle in and ask about her tiresI offered to give her the tires she was promised but told me that would do her no *** as she was headed to the airport and was leaving the country in hourInstead she asked for $after discussing it we decided to give her a check for $(more then she requested.) She did accept it and went on her way. Then the next response from her was stating she was looking for a total of $280.00. If I knew she was not satisfied I would have talked to my GM when he was back to discuss other options but time was the big factor for herSince seeing this review I did try to contact the customer by phone but her number is not a *** working number anymoreI will try and reach out to her by email to see if I can help resolve the issue.I do apologize for any inconvenience this may have caused the customerOur goal is truly 100% satisfaction. Thank you*** ***Service Manager
I do not have and order form from the dealerI have only the initialed "Building Cost Estimate" from *** *** that I initialed on 1-16-and I have the CAD,s from Bill Lake Homes that I initialed on 1-26-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] BLHCC is a builder of modular homes in [redacted] NYMy dealer is in [redacted] NYMy home is in [redacted] County NYAlthough I conducted much of the planning with the dealer, BLHCC was certainly involved in the planning of the house, and they influenced choices that I made about the home’s constructionI traveled to BLHCC in [redacted] twice during the planning and construction of the houseI made decisions on the floor plans, the fireplaces, floor coverings, bath fixtures, windows, and the configuration of the house based on what I saw and what I was told by a factory representative (another MrLake) at the BLHCC factory and by the drafter (yet another MrLake) when I spoke with him on the telephone The fireplace in the display model in [redacted] had a raised heathI asked the factory representative as we walked through their model home how far the alternative design would be above the floorHe did not have an example to show me, but he showed me the brochure and assured me that the lower hearth style would “flush with the floor.” With that information, I discarded the idea of having a raised hearth, and decided on the flush hearth insteadIf MrLake had responded that the flush hearth would actually be ½” higher than the surrounding floor, I would have chosen the raised earth or hearth at all in that roomThe brochure does not show the thickness of the floor onto which the hearth was installedThat is why I asked the factory representative the question about the hearth height to begin withDuring planning, it took many attempts to make simple changes in the rooms communicating through the dealerEach new draft took weeks to turn around, and draft after draft was incorrect as the drafter seemed to ignore my requests and created costly delays in the start of constructionThe dealer was kind enough to arrange for me to speak with the drafter, and we were able to discuss the dimensions and the reasons why the dimensions were important to meI had looked at the open staircase at the model in [redacted] and decided on the open stairsIn addition to getting the rooms the right size, I voiced my concern with the drafter that the open stairway appeared to have a door at the top and the drawing looked like there were walls where railings belongedThe drafter assured me that there was no door at the top of the stairs and that the stairs were openOn the order the that I signed, there are oak stairs and oak railingAlthough there is no door at the bottom of the stairs, they are enclosed by walls except for the bottom steps, and there is a door at the top of the stairsThe oak railing that I selected is only on the bottom 1st steps before it goes to a solid wallThe oak stairs that I ordered are hidden in a narrow stairwellHad the drafter given me information that for some reason the stairs had to be closed in, I would have chosen pine for the stairs and pine for the very short railingI really wanted that open stairway in the front hallIt was a center piece of the front entryReassured that there would be oak stairs and oak railing, I was shocked when I first entered the house and saw the enclosed stairs I asked the drafter at BLHCC several times about the venting of the range hoodsThe ranges were initially drawn on an exterior wall, and where they would be easily ventedI wanted both ovens on an interior wall, and needed them vented and explained why they needed to be ventedI was assured by the drafter that the exterior vents would run along the interior wall to the outsideInstead, the range hoods that they delivered were self-venting, and there was no vent to the exterior of the houseThe CADs do not say whether the range hoods would be vented or not I paid to have the vents installed and paid to have the vented hoods, but the cost would have been much less if they had done what I ordered to begin withThe very idea that a builder would use green, sappy wood for interior wood trim is unthinkableI chose clear unfinished wood because that is what I wantedI should not be forced to “seal” the wood because BLHCC used a sappy woodBLHCC has already sealed some of the jambs twice already, and they are still leaking sapSealing the trim is not the answer, even if I wanted finished trimThe jambs NEED to be replaced! It also causes me to wonder about the quality of the wood that was used to frame the houseI ordered unfinished clear pine ranch style wood trimI was not shown a display with window trim marked as baseboardsThe model home did not use window trim as baseboardsI have never seen window trim used as baseboards in any homeIt is sloppy, unsanitary and unacceptableThe window trim that they used as baseboards needs to be replaced with ranch-style baseboards The owner of BLHCC does not allow customers to speak with himI have yet to have a discussion with the ownerBLHCC was aware of the issues with the bath fixtures through the dealer, and BLHCC chose to do nothing to get fixtures even close to matchingHe was aware of many other issues, and I have given up on most of themHowever, on these issues, I am not willing to just walk awayThis is a rather costly houseThere is no excuse for the inferior workmanship and materials that I see in my home every dayNobody on the construction teams, not even the representatives from Bill Lake Home, has told me that they could not see a problem with the defective vinyl floorsThe last representative from Bill Lake Homes told my daughter that the floors would need to be replaced to remedy the problemHe could see no other way to fix themAlthough he was going to bring that message back to the owner, he was not able to fix the floors when he was at my home that day In truth, the issue has not been a question is not whether or not the floors are defective, but rather who will replace the defective floors The last Bill Lake Homes representative to look at the floors apparently quit later in the day that he saw my house, so I do not know if he even reported back to Bill Lake what he foundIf the floors were provided by Bill Lake Homes, and installed by Bill Lake Homes, then the wavy, bumpy floors, both of which would have been obvious at the factory, and both of which were obvious when I got my first look at the house, should be replaced by Bill Lake HomesThe storm doors were shipped to the house by Bill Lake Homes, new, and in boxes: that is trueThey were installed by a contractor: that is also trueIt is also true that of storm doors failed to function within a week of installationWe seldom open the 4th doorThe issue with all doors is the piston closure, which bent on all doors, preventing them from closing properlyWith a 75% failure rate, the problem is with the doorsThey are not of acceptable quality for a residenceI do not know where MrLake obtained the doors, but I suspect that they were discontinued or seconds and were known to have this problem, and so they were used in my homeThat BLHCC deliberately used nferior quality product in this application is speculation on my part, but I do not alternative explanation Inspection of the bathroom fixtures revealed that Bill Lake Homes used bathroom products from four different manufacturers, and everyone other than the dealer agreed that the fixtures within the bathrooms did not match each otherThe issue here seems to be whether or not this was an issueThe differences in the colors of the fixtures was immediately obvious upon entering the rooms for the first time, before the lights were installed to inspect the fixtures more closelyInitially, it looked like they had used bone or beige for some of the toilets and sinks, but I have been told that everything was “white” as orderedAlas, the fixtures were not labeled with their colorIt was a problem, but again, Bill Lakes Homes used substandard materials for the house, and in this case, they did not bother to make sure that the colors were even similarA kitchen circuit has failed twice and been repaired twice by a BLHCC servicepersonI do not know why it fails, but I am confident that it will be out of order again in the futureI have spoken with office staff at BLHCC, and each time they have told me that the owner himself must make the decisions about what will be done to correct the problems with the houseThey have no authority to make any remediesThe owner has not spoken to me at any time about the houseTo my knowledge, he has not seen the house since the day that they set it on the lotThat day, the owner walked away with a check for payment in full for a house, even though I had not had the opportunity to enter the house to see everything was as it should be I was not able to enter the house until well over a month later, and problems were apparent the moment that I stepped through the doorAlthough BLHCC has responded to service requests “in a timely manner”, his response has consistently been that the issue under consideration is not his problem to addressTo date, he has not provided remedy to any of the problems with the house, using the rationale that they are either not his problem, or as we see here, are not a problem at all!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know the time frame the business is allowed to settle this matter My concern is the use of "warranty time" to be used by anyone Regards,
Revdex.com: Please Post my Response for others to see how [redacted] Chevrolet does Business / [redacted] Style Definitions */ I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The statement Mr [redacted] made is inaccurate in many ways, however I do want to say that they did compensate me with a small amount gas card but it took them a week to get back to me and all of sudden I got a call after I emailed them numerous of times: stating that if no one responds to me shortly and asked them to stop ignoring me, if not I will contact [redacted] , the owner, and explain the situationImmediately, I had a response and was apologized to, [redacted] , General Sales Manager, called me apologized up and down and told me this is a learning situation so that [redacted] Chevrolet can better serve others in the futureWell, when I read is his response on Revdex.com, what he told me on the phone was a bunch of BolognaFirst of all, yes I got an appraisal from Auto Trader and it came up as around 300, his car salesman [redacted] also did an appraisal with Auto Trader with me at the dealership [redacted] and I answered all the questions on the dealerships computer and we both went out to the vehicle and he answered every question as accurate as humanly possibleGuess what, the appraisal that [redacted] got was the dollarsA side note [redacted] was extremely rude to me when I first stepped into the dealership and when I called him out on it on the phone, he denied that I even talked to him that dayI remember specifically talking to [redacted] , and noting in my head how big his head was physically!!! So far with all I have stated, I am starting to think [redacted] , General Sales Manager of [redacted] Chevrolet, is a coward and a hypocriteThe muffler was just installed on the Taurus and was leaking where they connected the new pipe to the old pipe on the front of the vehicleI showed [redacted] and he got down on his knees and looked at the new muffler and agreed with me that the muffler is new, that the two bolts that hold the new part and the existing system together just needs to be tightened [redacted] Chevrolet told me I needed a whole new muffler systemI did not threaten the dealership at allI have all the emails saved, for if anyone would like to review to understand what I had stated in those emails, I will be more than happy to show them!! They never stated to bring my mother into the dealership which if I was told to bring her, she would have been more than happy to come with, but I was going in to see what they had to say because I was told on the phone bring it on in, after they asked me some questions which I was bluntly honest on every question I was askedThen, if we came to an agreement, I would take the necessary steps to sell the car, I did not even have the title with me so if I did not have the title with me, that tells you I was going in to see if an offer was going to be made [redacted] has fabricated his response to make me look like the bad guy and a lot of statements he made are completely inaccurateI was willing to go away and leave the dealership alone but now I am furious and I will continue my journey to keep people from doing business with [redacted] Chevrolet [redacted] has demonstrated to me that he is a phony, by calling me and telling me I am right just to make me go away, well unfortunately I will NOT!!!!!! / [redacted] Style Definitions */ Regards, [redacted] ***
I wanted to write you this letter letting you know that we want to resolve to concern of [redacted] ( [redacted] )She is requesting a payment of $We will send her a check directlyI hope this will be sufficient to close out this issue
Andrew Toyota did not represent this vehicle to have satelite radio and have worked with Mrs [redacted] to assist her with her concernsWe contacted Hall Imports a local Mazda dealer to inquire about availability of a receiver for the Mazda TributeWe were informed the part had been discontinued and none were available after they did a search through thier system at allwe took Mrs [redacted] to Carfeteria a custom stereo shop in MilwaukeeThey told her a satelite receiver and mounting bracket would cost approximately $Mrs [redacted] did not want an aftermarket radioAndrew Toytoa offered to pay for half of the system to satisfy her issue with the vehicleWe certainly do not wish to have a unhappy customerShe declined our offer and said she just did not wish to think about it any longerwe again spoke to Mrs [redacted] today and again offered to pay for half and she again declinedwe apologized for any inconvenience
BLHCC is a modular manufacture selling through dealersWe are not involved in choices home owners make, this is done with their dealerThe home in question was drawn by us from a plan submitted by the dealer, and we subsequently made over floor plan changes and in reviewing these changes the was never a mention of open stairway, nor open stairway wasn't included in the written signed orderAny changes to the stairway would be a conversation between the dealer and ownerAfter the delivery and set of this home there have been service requests which we have responded to in a timely mannerThe storm doors mentioned were shipped loose new by us and installed on site by others and owner would need to talk with her dealer for service We made a inspection of the vinyl floors mention, and we were not able to see the problems mentioned and in discussing the issue with our dealer and on their inspection of the home they also were not able to see defectsThe mentioned fireplace hearth and surround, this was as ordered by the customer on our signed order, from a literature display picture and it clearly shows the hearth and its thickness and how it extends above the floor a small amount The window jamb extensions are made of clear pine and can be ordered natural or finished with a sealer, the owners were ordered natural in the signed order and need to be finished on site to seal the wood, we have cleared the sap several times but to date the wood hasn't been sealed which would end this problem The trim used in the home was ranch casing as indicated in the signed order, their are many choices that could have been ordered but they were notThis also is what was on display in the dealer model owner walked throughThe toilet problem has not been submitted to us, but in a conversation with the dealer on their inspection the problem wasn't foundThe range hoods were ordered on the signed order as self venting not outside ventingWe will continue to respond to service requests submitted by the dealer of all naturesTell us why here
I have read Andrew Chevrolet responds and I disagree with their solutionI feel that a discount is still not acceptable due to the fact that their technician is the one who broke the seat to began withWhy should I have to pay for something that wasn't broke when I brought my vehicle there
Same response from the previous! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
RE: [redacted] complaintIn regard to Mr [redacted] 's most recent emailIn his original complaint he stated he was unhappy about his trade valueMr [redacted] in more than thirty emails didn't state in any way what he desired for his trade in vehicleHe came to the dealership knowing the lease payment with the 23,value for the trade in the calculationThe rebates and price of the new vehicle were also disclosed to himMr [redacted] signed a number of legally binding forms which also stated the 23,value for his tradeHe didn't question any of the numbers on the paperwork he signed at the dealershipWhen Mr [redacted] contacted the dealership about his displeasure with his trade value I told him if he was unhappy we would void the transactionMr [redacted] came to the dealership shortly after his phone conversationAt that time [redacted] asked him if he wanted to void the transaction, Mr [redacted] said yesAt which time [redacted] voided the paperwork, credited his credit card and gave him a check for the rest of his down paymentSince then Mr [redacted] has cashed his refund check but has continued to pursue the dealershipAt this point I am unsure of how we can help himWe voided the legal contract Mr [redacted] signed and gave him a full refund allowing him to do business elsewhereWe have tried to make Mr [redacted] happy first by getting him a vehicle at terms he agreed withSecond we tried to make him happy by voiding the contract when he decided he was unhappy.Sincerely, [redacted] Andrew Chevrolet
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate your swift response in this matter and we certainly can provide further documentation such as the date our contract was signed EctUnfortuneatly we are out if town and will not be back in the area until SaturdayI will certainly send on all necessary information thenI would like to say that we have sent only one email to Bill Lake in regards to this issue and we have not pressed the issue until we were told of our third delayAlso I am not sure of MrP.'s response saying that we had several changes on our plan (ie kitchen floor plhave chosen to do out own kitchen therefore absolutely no kitchen upgrades or changes were made)Actually our floor plan is exactly the same as what was ordered in plansWe had four windows mulled together, recessed light taken out, and a vanity removedNone if these things should have moved our order date from 4/to 5/subsquently putting houses in front if us? Going back to April/May we were never told that Bill Lake was so delayed in production that our house was going to take 5+ months to buildHad the company communicated this we would have never given them our deposit and would have went with another company or had a house built from scratchI am still asking a sit down meeting with the company to discuss all this and to look forward to the future I am hoping this situation can be rectified with a sit down meeting as adultsThank you again! Regards, [redacted]
Bill Lake Homes Construction Corpis a New York State Modular Home ManufacturerWe sell through a network of Dealers who work with the end customer, in this case [redacted] Homes was the [redacted] 's DealerI have received more than one pointed and inaccurate e-mail from [redacted] We received their first draw request on 03/16/15, we receive the blueprint request on 04/06/and finally the signed formal order was received on 04/15/During this duration we did numerous revisions to their drawings which the last one being 05/05/with a new kitchen designAt the time their order was placed we had a very large backlog of home orders that came in before we received their home orderProjections change daily depending on how many home orders are being received and nobody knows how many home orders will come in daily or weeklyWe schedule online dates in the order the home orders come in and that was unacceptable to Mrs [redacted] They cannot accept the fact that we are very busy and all on and off line dates are projected due to many factors beyond our controlRight now they are confusing online dates with off line datesIt usually takes us approximately weeks to build a home in peak season once the home actually goes online and that depends on what kinds of homes are in front of their home order and if materials are received as vendors projectWe got weeks behind in our schedule due to having two very large high end homes with lots of upgrades that took much more time to buildWe also had a vendor back-order for a second time a window order for a week delay which made us have to take the home offline then bring it back in to finish doing the trim and installing the windows, this shut down our line until we completed this homeThese are issues beyond our control and we do the best we can and that is why [redacted] Homes was advised we were weeks behind schedule,so they could tell their customers we were upfront with this and again it is unacceptable to them and another defamatory e-mail is written to usThere is no guarantee and never has been an exact method to determine how long it takes to custom build a home and if materials are received in time or are damagedThere is no reason to sit down with Mrs [redacted] as her mind is already made up that we are the worst and most dishonest Modular Home Manufacture in the business which if far from the truthThere is no concession for scheduling that is and always has been projected and has nothing to do with time management which every builder knowsMrs [redacted] has her new projected online date and that is the best projection we can make at this pointI would also like to point out we are doing a Veterans project that will provide housing for our Veterans and that should suggest a lot to what kind of Company we areSincerely, John PChief Operations Manager Bill Lake Homes Construction CorpBill Lake Modular Homes
[redacted] Dear Mr ***, We are in receipt of your complaint to the Revdex.com of Wisconsin regarding your service visit to Andrew Toyota Scion, on May 19th, At that time of your visit, you provided a number of concerns and requests regarding your RAVto our Service Advisor, Sarah ZajaThese included a request for an oil and filter change, the completion of recalls, check engine light on, exhaust system noisy, battery light on, and tire pressure sensor light onYour work order was given to one of our Certified Technicians for inspection and diagnostic testing After a complete inspection of the vehicle, the following items were found: · No engine coolant in vehicle · Drive belt missing · Excessive play in water pump · Center pipe in muffler assembly separating · Nail located in left rear tire near sidewall · Brake work recommended due to uneven wear of front pads The indicator light for tire pressure was due to the nail found in the tireThe exhaust system noise was due to the separation of the center pipe and muffler The check engine and battery indicator lights were due to the failed water pump Unfortunately due to the missing drive belt, the vehicle could not be test driven Our technician indicated concern regarding the possibility of overheating the engine as well as significant damage to the cylinder block caused from the excessive play in the water pump bearingUpon communication of our findings, you authorized replacement of the water pump and drive belt in addition to the oil and filter change After removal of the water pump, the technician found that the impeller of the water pump caused integral damage to the cylinder block Improper flow of coolant through the cylinder block can cause the vehicle to overheat and replacement of the water pump alone may not guarantee adequate coolant flow without repair to the damaged portion of the cylinder blockIn addition, metal shavings/debris was discovered in the cylinder block near the coolant passages This would indicate that metal debris flowed through the cooling system and may have caused additional damage to the radiator and heater core At this time, we notified you, forwarded photos to your phone, and met with you at the dealership to show and explain our findingsThe options provided were to make the recommended repairs of replacement of the cylinder block, radiator, and heater core, or replacement of the water pump and belt, however this repair would not be eligible for guarantee as the full damage to the coolant system was unknown As a franchise of Toyota Motor Sales USA, Andrew Toyota Scion is obligated to provide a year, unlimited mileage nationwide warranty on all repairs Due to the extensive damage to the vehicle from the water pump, Andrew Toyota does not feel replacement of the water pump alone, is the correct repair The recommended repairs which included replacement of the cylinder block, radiator, and heater core was the only option that could guarantee no further damage or overheating of the vehicle would occur Considering the costs associated with the original authorized repairs, additional recommended repairs with regard to the cooling system, and unauthorized recommendations for tires, brakes, and exhaust concerns, our employees are trained to suggest customers consider all options including valuations of the vehicle compared to overall repair costs This allows owners to explore all their options and make the best decision for their particular situation I hope the additional detail in this letter addresses your concernsIf you have any questions or require additional information, please don’t hesitate to call me at ###-###-#### We truly appreciate and value you as a customer of Andrew Toyota Scion and look forward to providing you with exception customer service in the future Respectfully, [redacted] Andrew Toyota Scion cc: RevDex.com of WI
We have reviewed [redacted] 's complaints and in house file again. Our findings and conclusion remains that we did not damage his vehicle. Our service director has many years of experience and did the installation of the bezel himself to ensure Mr.... [redacted] 's approval. Mr. [redacted] inspected the vehicle before leaving the dealership and expressed his satisfaction. We have given him an agreed upon settlement check for $500 in lieu of us repairing his stereo any further. Mr. [redacted] had agreed to this and we felt this situation was resolved.We feel we have gone above what should be expected of us to Mr. [redacted] and believe this case should be closed.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the check so you may close the complaintThank you,
Regards,
*** ***
Customer pulled into service drive, *** the *** *** wrote a repair order and handed it to ** *** the *** *** was the first person to sit in vehicle still parked in the service driveHe stated that the drivers seat was loose when he sat down in the carThe seat frame
in the right rear area was cracked, normally from wear and tearI explained that to *** but she insisted we damaged her seatI don't believe we did anything wrong that would have caused her seat frame to break the very first time we sat downIt will require the seat frame to be replaced at the customers expenseWe would be willing to do that at a discount price if the customer wanted to have that done hereSincerely, *** *** *** *** Andrew Chevrolet***
Andrew Chevrolet Inc and Mr*** *** had, back and forth, over emails prior to his lease of the Chevy Silverado. Mr*** did not mention anything about a trade-in, in any of these correspondences. The only thing discussed in these emails was the purchase price of
the vehicle and the monthly lease payment.The paperwork signed by Mr*** at delivery clearly stated he was given $23,for his trade-in. We do not believe he was told he was getting any more than the $23,he was given. Even though the contract signed was legal and binding, Andrew Chevrolet took the high road and allowed Mr*** to rescind the contract which he did. Sincerely,*** *** ***Andrew Chevrolet, Inc
On 7/18/customer *** *** had an oil change performed on his Chevrolet Express VanAt the point of service the vehicle had 232,milesThe customer paid $for the oil change and filter serviceCustomer returned on 8/31/with a minor oil leak around the oil filter seal
Customer stated he purchased and added five quarts of oil from Walmart prior to returning to Andrew Chevrolet on 8/31/After inspection we found the oil filter seal to be wet and had a few drips of oil on the filterThere were no signs of a major leak of oil on the under-side of the engineWe replaced the oil filter at no charge to the customer, cleaned the underbody of the vehicle and refunded him for the purchase of the five quarts of oil that was purchased at WalmartWe ran the vehicle before and after the replacement of the oil filter and found no evidence of excessive oil leakageThis vehicle may be burning oil or have some other issue causing it to consume oilAs a Goodwill gesture we refunded the customer for the oil and filter change that was performed on 7/18/in the amount of $No further offer has been extended to this customerPlease contact me for any additional information or questionsBest Regards, *** ***
Service Director 414-228-ext
We agreed that the repairs to Mr***’s Chevrolet Uplander would not be major based upon the American Family estimateThe repairs were delayed because the tailgate originally sourced by American Family was defective and had to be returnedWe were unable to locate another tailgate, so the
original one was repairedThe rear body panel on the original estimate was written for repairWe were unable to repair the rear body panel and a new one needed to be orderedWe received the rear body panel the following week. This repair requires over hours to weld and install; at minimum business daysLastly, the rear bumper assembly Amercian Family ordered was incorrect. We re-ordered new rear bumper covers and were able to get them painted and installed which completed the jobMr*** stated that since the collision, his vehicle seems to run roughHe also stated that he had mentioned this to the American Family field adjuster *** *** & he had denied his claim regarding the “rough running issue.” We drove the vehicle once the rear body repairs were completed and the vehicle did not seem to run rough for a vehicle of its age and mileage. Mr*** would then be responsible for the diagnostic unless it can be determined to be caused by the accident which at this point they are not relatedThe rental car charges Mr*** incurred were for optional insurances he elected to purchase at the time he rented the vehicle from Enterprise Rent A CarAmerican Family otherwise paid for his loss of use transportation needs as a “claimant.” Andrew Autobody was never informed that Mr*** had incurred any kind of rental cost as his claim was covered as liability by American Family
I would first like to thank our customer for there loyalty to our dealershipWe do strive to take care of all of our customers with the upmost respect and value there time greatlyoriginally we did put snow tires on their vehicle and there summer tires did get disposed ofA few days later the
customer requested their summer tires back but they were already goneWe did agree to purchase new summer tires for the customer when her snow tires came off. The customer did not come back for the summer tires because they were leaving out of the countryThe customer turned their vehicle in and ask about her tiresI offered to give her the tires she was promised but told me that would do her no *** as she was headed to the airport and was leaving the country in hourInstead she asked for $after discussing it we decided to give her a check for $(more then she requested.) She did accept it and went on her way. Then the next response from her was stating she was looking for a total of $280.00. If I knew she was not satisfied I would have talked to my GM when he was back to discuss other options but time was the big factor for herSince seeing this review I did try to contact the customer by phone but her number is not a *** working number anymoreI will try and reach out to her by email to see if I can help resolve the issue.I do apologize for any inconvenience this may have caused the customerOur goal is truly 100% satisfaction. Thank you*** ***Service Manager
I do not have and order form from the dealerI have only the initialed "Building Cost Estimate" from *** *** that I initialed on 1-16-and I have the CAD,s from Bill Lake Homes that I initialed on 1-26-