Andrew Toyota did not represent this vehicle to have satelite radio and have worked with Mrs. [redacted] to assist her with her concerns. We contacted Hall Imports a local Mazda dealer to inquire about availability of a receiver for the 2011 Mazda Tribute. We were informed the...
part had been discontinued and none were available after they did a search through thier system at all. we took Mrs. [redacted] to Carfeteria a custom stereo shop in Milwaukee. They told her a satelite receiver and mounting bracket would cost approximately $260. Mrs. [redacted] did not want an aftermarket radio. Andrew Toytoa offered to pay for half of the system to satisfy her issue with the vehicle. We certainly do not wish to have a unhappy customer. She declined our offer and said she just did not wish to think about it any longer. we again spoke to Mrs. [redacted] today and again offered to pay for half and she again declined. we apologized for any inconvenience.
I have read Andrew Chevrolet responds and I disagree with their solution. I feel that a discount is still not acceptable due to the fact that their technician is the one who broke the seat to began with. Why should I have to pay for something that wasn't broke when I brought my vehicle there.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate your swift response in this matter and we certainly can provide further documentation such as the date our contract was signed Ect. Unfortuneatly we are out if town and will not be back in the area until Saturday. I will certainly send on all necessary information then. I would like to say that we have sent only one email to Bill Lake in regards to this issue and we have not pressed the issue until we were told of our third delay. Also I am not sure of Mr. P.'s response saying that we had several changes on our plan (ie kitchen floor plan-we have chosen to do out own kitchen therefore absolutely no kitchen upgrades or changes were made). Actually our floor plan is exactly the same as what was ordered in plans. We had four windows mulled together, recessed light taken out, and a vanity removed. None if these things should have moved our order date from 4/15 to 5/5 subsquently putting 17 houses in front if us? Going back to April/May we were never told that Bill Lake was so delayed in production that our house was going to take 5+ months to build. Had the company communicated this we would have never given them our deposit and would have went with another company or had a house built from scratch. I am still asking a sit down meeting with the company to discuss all this and to look forward to the future. I am hoping this situation can be rectified with a sit down meeting as adults. Thank you again!
Regards,
[redacted]
The person I went to Andrew with if this was the day in question, has his own business and Andrew had already approved him for a 5000 credit card so he didn't need me....I was listed because we lived together but I still didn't authorize anyone to use my name and not sure this is that day
Andrew Toyota did not represent this vehicle to have satelite radio and have worked with Mrs. [redacted] to assist her with her concerns. We contacted Hall Imports a local Mazda dealer to inquire about availability of a receiver for the 2011 Mazda Tribute. We were informed the...
part had been discontinued and none were available after they did a search through thier system at all. we took Mrs. [redacted] to Carfeteria a custom stereo shop in Milwaukee. They told her a satelite receiver and mounting bracket would cost approximately $260. Mrs. [redacted] did not want an aftermarket radio. Andrew Toytoa offered to pay for half of the system to satisfy her issue with the vehicle. We certainly do not wish to have a unhappy customer. She declined our offer and said she just did not wish to think about it any longer. we again spoke to Mrs. [redacted] today and again offered to pay for half and she again declined. we apologized for any inconvenience.
I have read Andrew Chevrolet responds and I disagree with their solution. I feel that a discount is still not acceptable due to the fact that their technician is the one who broke the seat to began with. Why should I have to pay for something that wasn't broke when I brought my vehicle there.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate your swift response in this matter and we certainly can provide further documentation such as the date our contract was signed Ect. Unfortuneatly we are out if town and will not be back in the area until Saturday. I will certainly send on all necessary information then. I would like to say that we have sent only one email to Bill Lake in regards to this issue and we have not pressed the issue until we were told of our third delay. Also I am not sure of Mr. P.'s response saying that we had several changes on our plan (ie kitchen floor plan-we have chosen to do out own kitchen therefore absolutely no kitchen upgrades or changes were made). Actually our floor plan is exactly the same as what was ordered in plans. We had four windows mulled together, recessed light taken out, and a vanity removed. None if these things should have moved our order date from 4/15 to 5/5 subsquently putting 17 houses in front if us? Going back to April/May we were never told that Bill Lake was so delayed in production that our house was going to take 5+ months to build. Had the company communicated this we would have never given them our deposit and would have went with another company or had a house built from scratch. I am still asking a sit down meeting with the company to discuss all this and to look forward to the future. I am hoping this situation can be rectified with a sit down meeting as adults. Thank you again!
Regards,
[redacted]
The person I went to Andrew with if this was the day in question, has his own business and Andrew had already approved him for a 5000 credit card so he didn't need me....I was listed because we lived together but I still didn't authorize anyone to use my name and not sure this is that day