Dealership paid to have car towed back to the service department and repair items dealership previously repairedItems that are failing now dealership did not work on, dealership is not taking responsibility for items that were not worked onClient can pick up vehicle during business hours
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We have made arrangements to take car to dealershipWe wait to see if car is repaired as requested Regards, [redacted]
To whom it may concern, Client has been in communication with [redacted] , the Finance Director they have discussed that the client was going to attempt to secure a co-buyer applicant
To whom it may concern, Client has contacted dealership and manager is reaching out to client to see if we are able to trade him out of his current vehicle Sincerely, Dealership Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I rejected their rebuttal because they are liars and I want to know what my next step to take is to make sure these people are held accountable for the way they do business
To whom it may concern, Customer did not purchase her BMW 335i from this dealership nor did we sell her any extended warranty Dealership has made no promises nor has entered into any agreement with customer in reference to any repairs Customer's vehicle is not under warranty, if client has an issue with warranty she needs to contact the dealership she purchased the BMW from Sincerely, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint FalseWhile I have been in discussions with ***, all of the talk of a 'co-signer' was on his partI did not need a cosigner months ago before Momentum BMW shotgunned my credit as they commonly doWith no other negative marks on my credit since buying from Momentum, other than Momentum contacting more lenders than necessary, and my credit score higher than it was months ago, this is another failed attempt on Momentum's part to not be at fault for selling a dangerously unsafe vehicle Regards, [redacted]
To whom it may concern, Dealership will not disclose per***al client information in reference to creditHowever submitting an applicate to multiple lenders does not prevent consumers from abstaining credit nor an auto loan
To whom is may concern,
Dealership has made a number of attemtps to contact client however client is not responding to phone calls
Clients Voice mail is not set up so we are not able to leave message for client
Client wants a vehcile built and delivered in weeks, Dealership is not able to get new ca built and shipped with in weeks
Dealership is not responsible for shipment times, if we are not able to accomidate clients request on price, trade allowance and delivery
dealership will not be able to do business with client
General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Now Momentum is saying, which they never said until it was time to move, that they cannot get my credit application approvedThe rea*** for this is because Momentum participated in a very shady practice known as 'shotgunning' my creditI am familiar with the practice as people in the local car industry have said Momentum, as well as other dealerships, use this technique frequently.They got me approved in ***, the ONLY mark against my credit since *** is Momentum's repeated inquiries, my credit score is even higher now Now, not only is Momentum not fixing their blunder, they have made it almost impossible for me to get a car from anywhere else eitherThis process has taken almost months and I believe they used this 'shotgun' technique to cover their backs so they would not lose moneyIn this process, they are putting lives at risk everyday to not take responsibility for their negligence
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Dealership will not disclose per[redacted]al client information in reference to credit. However submitting an applicate to multiple lenders does not prevent consumers from abstaining credit nor an auto loan.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Wednesday, April 16, 2014 11:37 AMTo: drteamSubject: Re: Momentum BMW Mini [redacted]
Sure.
We had worked with [redacted] in detail what exactly I can get with the budget
I have.
Plus
he was going to mail me my original estimate from Carmax and I still didnt
receive it.
Thank you,
[redacted]
Dealership paid to have car towed back to the service department and repair items dealership previously repairedItems that are failing now dealership did not work on, dealership is not taking responsibility for items that were not worked onClient can pick up vehicle during business hours
Please contact [redacted] Sales Manager Momentum MINI [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We have made arrangements to take car to dealershipWe wait to see if car is repaired as requested Regards, [redacted]
To whom it may concern, Client has been in communication with [redacted] , the Finance Director they have discussed that the client was going to attempt to secure a co-buyer applicant
To whom it may concern, Client has contacted dealership and manager is reaching out to client to see if we are able to trade him out of his current vehicle Sincerely, Dealership Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I rejected their rebuttal because they are liars and I want to know what my next step to take is to make sure these people are held accountable for the way they do business
To whom it may concern, Customer did not purchase her BMW 335i from this dealership nor did we sell her any extended warranty Dealership has made no promises nor has entered into any agreement with customer in reference to any repairs Customer's vehicle is not under warranty, if client has an issue with warranty she needs to contact the dealership she purchased the BMW from Sincerely, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint FalseWhile I have been in discussions with ***, all of the talk of a 'co-signer' was on his partI did not need a cosigner months ago before Momentum BMW shotgunned my credit as they commonly doWith no other negative marks on my credit since buying from Momentum, other than Momentum contacting more lenders than necessary, and my credit score higher than it was months ago, this is another failed attempt on Momentum's part to not be at fault for selling a dangerously unsafe vehicle Regards, [redacted]
To whom it may concern, Dealership will not disclose per***al client information in reference to creditHowever submitting an applicate to multiple lenders does not prevent consumers from abstaining credit nor an auto loan
To whom it may concern Dealership is not responsible for other dealerships diagnostics
To whom is may concern,
Dealership has made a number of attemtps to contact client however client is not responding to phone calls
Clients Voice mail is not set up so we are not able to leave message for client
Client wants a vehcile built and delivered in weeks, Dealership is not able to get new ca built and shipped with in weeks
Dealership is not responsible for shipment times, if we are not able to accomidate clients request on price, trade allowance and delivery
dealership will not be able to do business with client
General Manager
To whom it may concern,
We are not able to resolve clients complaint.
Dealership Managment
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you
To whom it may concern,
Please have client contact General Sales Manager for assistance so that he can review cleints request
*** ***
***
Please contact
*** ***
Sales Manager
Momentum MINI
***
"">
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Now Momentum is saying, which they never said until it was time to move, that they cannot get my credit application approvedThe rea*** for this is because Momentum participated in a very shady practice known as 'shotgunning' my creditI am familiar with the practice as people in the local car industry have said Momentum, as well as other dealerships, use this technique frequently.They got me approved in ***, the ONLY mark against my credit since *** is Momentum's repeated inquiries, my credit score is even higher now Now, not only is Momentum not fixing their blunder, they have made it almost impossible for me to get a car from anywhere else eitherThis process has taken almost months and I believe they used this 'shotgun' technique to cover their backs so they would not lose moneyIn this process, they are putting lives at risk everyday to not take responsibility for their negligence
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To whom it may concern,
Dealership will not disclose per[redacted]al client information in reference to credit. However submitting an applicate to multiple lenders does not prevent consumers from abstaining credit nor an auto loan.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Wednesday, April 16, 2014 11:37 AMTo: drteamSubject: Re: Momentum BMW Mini [redacted]
Sure.
We had worked with [redacted] in detail what exactly I can get with the budget
I have.
Plus
he was going to mail me my original estimate from Carmax and I still didnt
receive it.
Thank you,
[redacted]