Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Now company refuses to fix hose and is now suggesting we pick up vehicle in a condition it should not be, or fix hoses with an enormous price attached if we agree to their findings. Prior to this, (a few emails ago) they agreed to pay for prior repairs on the same item and customer pay for parts.
Dealership paid to have car towed back to the
service department and repair items dealership
previously repaired. Items that are failing now
dealership did not work on, dealership is not
taking responsibility for items that were not worked
on. Client can pick up vehicle during business hours.
Client has been in communication with [redacted], the Finance Director they have discussed that the client was going to attempt to secure a co-buyer applicant.
Customer did not purchase her 2009 BMW 335i from this dealership nor did we sell her any extended warranty.
Dealership has made no promises nor has entered into any agreement with customer in reference to any...
repairs.
Customer's vehicle is not under warranty, if client has an issue with warranty she needs to contact the dealership she
purchased the BMW from.
Purchased my "as-is" 2008 MINI Cooper S in October. Worst decision I've made in a long time. Not because I bought a MINI but because I chose a MINI from this location. The car has been a complete pain and I believe a big part of it is because it was poorly serviced by the dealership before I purchased it. They didn't even change the air filter, the car is missing bolts in the engine bay and clearly had other mechanical issues before I purchased it that got overlooked. I have since replaced an AC line, battery, spark plugs, air filter and I am still having major issues with the car.
Before purchasing the vehicle, I mentioned the car still pulled hard to the left. I was told it would be taken care of before I purchased the car but as I pulled off the lot, I realized it clearly wasn't. I mentioned the issue to my salesman Brian and he said he'd get it taken care of. After some back and forth at the dealership (sales manager Gilbert didn't want to help fix the issue but eventually did due to the previous agreement between Brian and I), they fixed the problem.
A week later, my AC stopped blowing cold. A local mechanic informed me that a previous repair had punctured one of my AC lines. I had no intentions of asking the dealership to help me with the repair until I was told it was clearly overlooked prior to purchasing. I contacted the dealership and was told they weren't willing to help. I wrote a review and the next day I received a phone call from Gilbert, the sales manager. He agreed to resolve the issue; I agreed to remove my review.
Since, the car has had issue after issue. First, the battery went and I replaced it. Next, the check engine light came on and the car started to have cold start issues. Very rough starts. Took it to my mechanic and within minutes, he brought back the air filter. It was filthy and obviously hadn't been changed before I bought the car among other things that were overlooked. The only option the dealership has given me is the same options any dealership would give me. Trade in, lose a couple thousand and purchase a new vehicle; at least doubling my payment. No real incentives were even offered. They wouldn't even diagnose the issues for me even though they were willing to take the car back and fix it themselves to sell to the next sucker. It's at another dealership now waiting to show the code for the high-pressure fuel pump again so MINI will replace it under factory warranty. The other dealership also informed me of yet another issue it has, an oil leak from the vacuum lines.
The amount of time and energy I have put into this car in the first two months is just absurd. Every day off I have has been dedicated to this car. I won't be doing business with this dealership again and advise others against it as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We have...
made arrangements to take car to dealership. We wait to see if car is repaired as requested.
Regards,[redacted]
[redacted] the client advisor wrote up this customer on
Monday 07/28/2014 @ 7:14am. [redacted] spoke to the...
customer every day to give
him updates. On Wed 07/30/14 in the afternoon [redacted] spoke to the customer
to inform him that the vehicle had multiple misfire codes and the tech was
still diagnosing and isolating the issues. This morning around 9am the
customer called and [redacted] gave him an estimate to replace the injectors and
spark plugs. [redacted] is awaiting for authorization of repairs from the
customer.
class="MsoNormal">
Service Manager spoke to this customer this past Saturday. The front turbo coolant
line was replaced during last visit. Dealership provided the customer an estimate
to replace all the turbo coolant lines and this was declined. Dealership towed the
car from Victoria at dealership's expense to recheck this coolant leak the customer
had. Upon inspection the front turbo line was dry which was the line that was replaced on original visit,
service manager authorized the shop foreman to have the turbos removed for inspection of the rear coolant lines.
Upon inspection one of the rear coolant lines has been modified, the pressure
fitting was removed and replaced with a simple hose clam. Due to the
amount of pressure in the line the hose clamp will not stay attached.
This entire line must be replaced. We are not sure why there was disconnect
between the advisor and customer but Saturday service manager informed the customer this is
not a warranty matter since the line was modified and we would provide him with
an estimate. Client needs to go back to where the modification was made and have them place original line.
Dealership is disorganized. I put down a deposit on a vehicle with the intention of shipping it, only to find out that two days later that the car had sold. They really could use a better method of accurately being able to tell if a vehicle is for sale or not this has been a very frustrating experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. False. While I have been in discussions with [redacted], all of the talk of a 'co-signer' was on his part. I did not need a cosigner 5 months ago before Momentum BMW shotgunned my credit as they commonly do. With no other negative marks on my credit since buying from Momentum, other than Momentum contacting more lenders than necessary, and my credit score higher than it was 5 months ago, this is another failed attempt on Momentum's part to not be at fault for selling a dangerously unsafe vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I rejected their rebuttal because they are liars and I want to know what my next step to take is to make sure these people are held accountable for the way they do business.
To Whom It May Concern:
I took my car to another professional machinist, they said that there were nothing wrong with my car at all. The dealership did cheat on their customers for way too long
Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Now company refuses to fix hose and is now suggesting we pick up vehicle in a condition it should not be, or fix hoses with an enormous price attached if we agree to their findings. Prior to this, (a few emails ago) they agreed to pay for prior repairs on the same item and customer pay for parts.
Dealership paid to have car towed back to the
service department and repair items dealership
previously repaired. Items that are failing now
dealership did not work on, dealership is not
taking responsibility for items that were not worked
on. Client can pick up vehicle during business hours.
To whom it may concern,
Client has been in communication with [redacted], the Finance Director they have discussed that the client was going to attempt to secure a co-buyer applicant.
To whom it may concern,
Customer did not purchase her 2009 BMW 335i from this dealership nor did we sell her any extended warranty.
Dealership has made no promises nor has entered into any agreement with customer in reference to any...
repairs.
Customer's vehicle is not under warranty, if client has an issue with warranty she needs to contact the dealership she
purchased the BMW from.
Sincerely,
[redacted]
General Manager
Purchased my "as-is" 2008 MINI Cooper S in October. Worst decision I've made in a long time. Not because I bought a MINI but because I chose a MINI from this location. The car has been a complete pain and I believe a big part of it is because it was poorly serviced by the dealership before I purchased it. They didn't even change the air filter, the car is missing bolts in the engine bay and clearly had other mechanical issues before I purchased it that got overlooked. I have since replaced an AC line, battery, spark plugs, air filter and I am still having major issues with the car.
Before purchasing the vehicle, I mentioned the car still pulled hard to the left. I was told it would be taken care of before I purchased the car but as I pulled off the lot, I realized it clearly wasn't. I mentioned the issue to my salesman Brian and he said he'd get it taken care of. After some back and forth at the dealership (sales manager Gilbert didn't want to help fix the issue but eventually did due to the previous agreement between Brian and I), they fixed the problem.
A week later, my AC stopped blowing cold. A local mechanic informed me that a previous repair had punctured one of my AC lines. I had no intentions of asking the dealership to help me with the repair until I was told it was clearly overlooked prior to purchasing. I contacted the dealership and was told they weren't willing to help. I wrote a review and the next day I received a phone call from Gilbert, the sales manager. He agreed to resolve the issue; I agreed to remove my review.
Since, the car has had issue after issue. First, the battery went and I replaced it. Next, the check engine light came on and the car started to have cold start issues. Very rough starts. Took it to my mechanic and within minutes, he brought back the air filter. It was filthy and obviously hadn't been changed before I bought the car among other things that were overlooked. The only option the dealership has given me is the same options any dealership would give me. Trade in, lose a couple thousand and purchase a new vehicle; at least doubling my payment. No real incentives were even offered. They wouldn't even diagnose the issues for me even though they were willing to take the car back and fix it themselves to sell to the next sucker. It's at another dealership now waiting to show the code for the high-pressure fuel pump again so MINI will replace it under factory warranty. The other dealership also informed me of yet another issue it has, an oil leak from the vacuum lines.
The amount of time and energy I have put into this car in the first two months is just absurd. Every day off I have has been dedicated to this car. I won't be doing business with this dealership again and advise others against it as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We have...
made arrangements to take car to dealership. We wait to see if car is repaired as requested.
Regards,[redacted]
[redacted] the client advisor wrote up this customer on
Monday 07/28/2014 @ 7:14am. [redacted] spoke to the...
customer every day to give
him updates. On Wed 07/30/14 in the afternoon [redacted] spoke to the customer
to inform him that the vehicle had multiple misfire codes and the tech was
still diagnosing and isolating the issues. This morning around 9am the
customer called and [redacted] gave him an estimate to replace the injectors and
spark plugs. [redacted] is awaiting for authorization of repairs from the
customer.
To whom it may concern,
class="MsoNormal">
Service Manager spoke to this customer this past Saturday. The front turbo coolant
line was replaced during last visit. Dealership provided the customer an estimate
to replace all the turbo coolant lines and this was declined. Dealership towed the
car from Victoria at dealership's expense to recheck this coolant leak the customer
had. Upon inspection the front turbo line was dry which was the line that was replaced on original visit,
service manager authorized the shop foreman to have the turbos removed for inspection of the rear coolant lines.
Upon inspection one of the rear coolant lines has been modified, the pressure
fitting was removed and replaced with a simple hose clam. Due to the
amount of pressure in the line the hose clamp will not stay attached.
This entire line must be replaced. We are not sure why there was disconnect
between the advisor and customer but Saturday service manager informed the customer this is
not a warranty matter since the line was modified and we would provide him with
an estimate. Client needs to go back to where the modification was made and have them place original line.
Dealer Managment
Please contact Service Manager [redacted] or [redacted] for assistance in resolving your concerns.
Dealership Managment
Dealership is in communication with client.
To whom it may concern,
The dealership is not going to respond to clients comments as they would be in violation of disclosing clients per[redacted]el information.
Sincerely,
Dealer Managment
Dealership is disorganized. I put down a deposit on a vehicle with the intention of shipping it, only to find out that two days later that the car had sold. They really could use a better method of accurately being able to tell if a vehicle is for sale or not this has been a very frustrating experience.
To whom it may concern,
Client has contacted dealership and manager is reaching out to client to see if we are able to trade him out of his current vehicle.
Sincerely,
Dealership...
Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. False. While I have been in discussions with [redacted], all of the talk of a 'co-signer' was on his part. I did not need a cosigner 5 months ago before Momentum BMW shotgunned my credit as they commonly do. With no other negative marks on my credit since buying from Momentum, other than Momentum contacting more lenders than necessary, and my credit score higher than it was 5 months ago, this is another failed attempt on Momentum's part to not be at fault for selling a dangerously unsafe vehicle.
Regards,
[redacted]
To whom it may concern
Dealership is not responsible for other dealerships diagnostics.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I rejected their rebuttal because they are liars and I want to know what my next step to take is to make sure these people are held accountable for the way they do business.
To Whom It May Concern:
I took my car to another professional machinist, they said that there were nothing wrong with my car at all. The dealership did cheat on their customers for way too long
Sincerely, [redacted]