Momentum BMW West

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I will be in tomorrow,9/18/2015 to pick up my vehicle.
 
I am rejecting your response because you are insinuating that I am attempting to recover or obtain "free" work on my automobile.  This is not the case. Your quality of work was far from par and was totally unacceptable.
In your response, you did NOT acknowledge that there was COMPOUND splattered across my bumper (that sir, was not pre-existing, but damage caused by your establishment), or that your technicians cracked my windshiled, or the fact that the vehicle was not even cleaned before or after the completed work.
The misaligned bumber and pretruding side panels WERE damage caused by the accident (and the reason for being in your shop) and were returned to me unrepaired. I have detailed pictures of my auto before and after being brought to your shop that attest to this fact.
When I brought my auto in, I expained to Mr. S[redacted] that there was a temporary red glitter (that washes off), that was sprayed on the car the day before the accident because I went to a special engagement. I told him I didn't have the car detailed after the accident because of the damages sustained. I also expressed to him that the car was painted jet black.  Yet your shop painted the panels a multi colored metallic color (not even a red metallic) - the shop foreman told me that Mr. S[redacted] NEVER told the shop workers that the car was painted black. Actually the only apology that I received during this entire ordeal was from that shop foreman.
And in regards to my glovebox -  It was fully functional before I left your shop. It is clear that someone attempted to force open the locked box.  And it is not true that "no one was in the car", the car was driven by technicians while on property.
In your response, you place blame on me and the prior bodyshop for the damages obtained at your shop and for the underpar workmanship on the repairs you did complete...
I will accept your next reponse without question as I understand that you are unapologetic in regards to my experience with your bodyshop.
Regards,
 Ms. [redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
 P.S.
Here's the last 7 digits of the vin: [redacted].  It's under my husband [redacted] name.