Momentum Health International

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The lady I spoke with was very rude to me and was not helpful, Also they did not offer a full refund and she did hang up on meThe return policy is not clear and from what I remember you have to go to their website to see the policy she mentions.I would like a full refund Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I have never receive a refund from this companyI am willing to print bank statements to prove this Regards, [redacted] ***

To Whom It May Concern, We focus everyday to bring great health and fitness products and services to our customers We were sorry to hear that Ms [redacted] was not satisfied with her experience with MHI We will issue a full refund of the $today It will be refunded directly back to the credit card she used during her original purchase It will take to days for the refund to show back on her card We hope that we will have the opportunity to earn her business in the future Please contact us with any additional questions or concerns Thank you for your time MHI Customer Service Team [redacted]

The following note is in the system: 02/16/05:14pm - *** *** - *** *** called about charges on his credit cardI explained the charges and the terms and conditions of the trialI offered him a $refund and he declined and I offered him an RMA and he decline*** *** begin to act very rude and hostile and the call was disconnect".*** *** could have gotten a full refund if he returned his products to us as this was well within the 30-day satisfaction guarantee window The notes state that he was offered an RMA# We are willing to waive the 30-day return policy and offer possible options to resolve this situation If the product is unopened and still in his possession we will issue an RMA#, upon receiving his unopened bottle we will issue *** *** a refund for the cost of the product for a total of $Or, if *** *** has opened the bottle or no longer has it in his possession we are willing to offer a partial refund in hopes of satisfying both him and the Revdex.com

Custcalled about charges on his credit cardWe explained the charges and the terms and conditions of the trialWe offered him a $partial refund and he declined and we offered him an RMA (to get a full refund) and he declined
*** *** began to act very rude and hostile and the call was disconnected

Hello,After reviewing complaint we contacted customer to give her return information and cancelled her account 02/17/01:58pm - *** *** - CALLED CUST- E-mailed return info** ***Issue resolved as we see it Please let me know if there is anything else I
need to do regarding this issue.Thank you,***

***,After reviewing *** *** acct the notes clearly state the intention was to issue a refund but that somewhere along the line it never happenedI will process this immediately Please let *** *** know that she should expect to see it in her account in 7-business daysand to please accept our sincerest apologies for the error.Warmest Regards,*** ***Momentum Health

Good morning,We are sorry to hear that Ms*** is not happy with our diet promotion and program We are happy to refund her the full bottle price We will issue the additional credit back to her today She should see that credit in the next to business days
We will also reach out to her directly and make sure she is taken care of Thank you for reaching out to us Our main goal as a company is to make sure every customer is happy and satisfied with our products and services Please let me know if you need anything else from us. Kind Regards,*** ***MHI, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have spoken with someone from the businessThe amount has not been credited back to me, yet, but I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I have reviewed customer account and have refunded in full.Thank you,[redacted]

Good morning,
We are sorry to hear that Ms. [redacted] is not happy with our diet promotion and program.  We are happy to refund her the full bottle price.  
We will issue the additional credit back to her today.  She should see that credit in the next 3 to 5...

business days.   We will also reach out to her directly 
and make sure she is taken care of.  
Thank you for reaching out to us.  Our main goal as a company is to make sure every customer is happy and satisfied with our products and services.   
Please let me know if you need anything else from us. 
Kind Regards,
[redacted]
MHI, LLC.

Cust. called about charges on his credit card. We explained the charges and the terms and conditions of the trial. We offered him a $40 partial refund and he declined and we offered him an RMA (to get a full refund) and he declined. [redacted] began to act very rude and hostile and the call was disconnected.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern,
 
font-family: Verdana; font-size: 13.333333969116211px; background-color: #ffffff;">We have been in contact with Mr. [redacted] regarding his complaint and reached an amicable solution.  We have already issued a partial refund and it is our understanding that both parties are satisfied with this outcome and we consider this item to be closed. 
 
Please contact us if any further action is required to maintain our good standing with the Revdex.com.
 
Thank you,
 
The Momentum Health Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The lady I spoke with was very rude to me and was not helpful, Also they did not offer a full refund and she did hang up on me. The return policy is not clear and from what I remember you have to go to their website to see the policy she mentions.I would like a full refund.
Regards,[redacted]

To Whom It May Concern,
We focus everyday to bring great health and fitness products and services to our customers.   We were sorry to hear that Ms. [redacted] was not satisfied with her experience
with MHI.   We will issue a full refund of the $79.97 today.  It...

will be refunded directly back to the credit card she used during her original purchase.  It will take 5 to 7 days for the refund to show back on her card.  We hope that we will have the opportunity to earn her business in the future.
Please contact us with any additional questions or concerns.
Thank you for your time. 
MHI Customer Service Team
[redacted]