Momentum Health International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I have never receive a refund from this company. I am willing to print bank statements to prove this. 
Regards,[redacted]

Cust. called about charges on his credit card. We explained the charges and the terms and conditions of the trial. We offered him a $40 partial refund and he declined and we offered him an RMA (to get a full refund) and he declined. [redacted] began to act very rude and hostile and the call was disconnected.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted],After reviewing [redacted] acct the notes clearly state the intention was to issue a refund but that somewhere along the line it never happened. I will process this immediately.  Please let [redacted] know that she should expect to see it in her account in 7-10 business days. and to please accept our sincerest apologies for the error.Warmest Regards,[redacted]Momentum Health

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have spoken with someone from the business. The amount has not been credited back to me, yet, but I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,After reviewing complaint we contacted customer to give her return information and cancelled her account.  02/17/2015 01:58pm - [redacted] - CALLED CUST- E-mailed return info. [redacted]Issue resolved as we see it.  Please let me know if there is anything else I...

need to do regarding this issue.Thank you,[redacted]

I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I have never receive a refund from this company. I am willing to print bank statements to prove this. 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,I have reviewed customer account and have refunded in full.Thank you,[redacted]

The following note is in the system: 02/16/2014 05:14pm - [redacted] - [redacted] called about charges on his credit card. I explained the charges and the terms and conditions of the trial. I offered him a $40 refund and he declined and I offered him an RMA and he decline. [redacted] begin to act very rude and hostile and the call was disconnect".[redacted] could have gotten a full refund if he returned his products to us as this was well within the 30-day satisfaction guarantee window.  The notes state that he was offered an RMA#.  We are willing to waive the 30-day return policy and offer 2 possible options to resolve this situation.  If the product is unopened and still in his possession we will issue an RMA#, upon receiving his unopened bottle we will issue [redacted] a refund for the cost of the product for a total of $79.97 . Or, if [redacted] has opened the bottle or no longer has it in his possession we are willing to offer a partial refund in hopes of satisfying both him and the Revdex.com.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Cust. received refund via charge back issued on 6/13/14.

Cust. received full refund via charge back issued on 3/20/14.

Cust. was issued a refund of $79.97 for a single bottle of product on 7/24/14.  The other bottle was open and outside of our 30 day return period.  There was no refund issued for that one.

Good morning,

We are sorry to hear that Ms. [redacted] is not happy with our diet promotion and program.  We are happy to refund her the full bottle price.  

We will issue the additional credit back to her today.  She should see that credit in the next 3 to 5...

business days.   We will also reach out to her directly 

and make sure she is taken care of.  

Thank you for reaching out to us.  Our main goal as a company is to make sure every customer is happy and satisfied with our products and services.   

Please let me know if you need anything else from us. 

Kind Regards,

MHI, LLC.

To Whom it May Concern,

 

font-family: Verdana; font-size: 13.333333969116211px; background-color: #ffffff;">We have been in contact with Mr. [redacted] regarding his complaint and reached an amicable solution.  We have already issued a partial refund and it is our understanding that both parties are satisfied with this outcome and we consider this item to be closed. 

 

Please contact us if any further action is required to maintain our good standing with the Revdex.com.

 

Thank you,

 

The Momentum Health Team

Cust. called about charges on his credit card. We explained the charges and the terms and conditions of the trial. We offered him a $40 partial refund and he declined and we offered him an RMA (to get a full refund) and he declined....

[redacted] began to act very rude and hostile and the call was disconnected.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The lady I spoke with was very rude to me and was not helpful, Also they did not offer a full refund and she did hang up on me. The return policy is not clear and from what I remember you have to go to their website to see the policy she mentions.I would like a full refund.

Regards,[redacted]