Monarch Home Services Reviews (%countItem)
Monarch Home Services Rating
Address: 5623 W Barstow Ave, Fresno, California, United States, 93722-5065
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+1 (661) 327-3530 |
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Had service about three weeks ago from a young man who did an excellent job explaining his tasks. Three weeks later could not get the heat to turn on. Called Monarch in the morning and they came out Halloween night. The technician’s name was Anna, very professional explained the problem and was finished in 15 minutes. Because we are members of the service plan with Monarch there was no cost for the visit.
Very professional in getting the job done.
Explain the problem and took pictures to better explain the problem.
our HVAC system has been serviced by Monarch Home Services/one Hour in the past, and we’ve never had an issue. Our technician that serviced the equipment today (Jose A.) was by far, one of the most helpful and knowledgeable of all the techs that we’ve had here in 30 years of living at this address!!
Crew were professional and courteous. Explained each step of the job. Very trustworthy and hard working.
My Technician was very knowledgeable and helpful and friendly and I felt very comfortable .
The repairman, Erik G, is very good at explaining the issues. Always very respectful. I am happy with services he provides.
Technician was knowledgeable, helpful, and thorough. Arrived on time and explained each step of the diagnostic.
Excellent service. Very impressed with the technicians professionalism and knowledge.
I am very impressed with the professionalism of the Technicians especially Anthony. They arrive on time are friendly and knowledgeable.
Thank you for the commitment to serve the customer no matter how small the job is! Thanks!
Monarch is gr8. They were able to push my appntmnt up earlier than scheduled , so we could be comfortable for Holliday. Tech was nice and made sure our unit was running properly. Cant beat the price either.
Now our go to folks for our air conditioning needs.
A+++.
Very prompt and courteous, excellent service. Gave me a detailed report of what was needed and what was done with before and after pictures.
Timely and professional service.
Highly recommend
Thank you Aaron! Very professional and knowledgeable! Thank you! He explained everything and not assuming that I know what to look for. He didn’t leave until he made sure the system is working and providing me with valuable information that I need to know, because I’m not done, definitely will utilize this company I appreciate that. Thank you!
Mary (5/22/19)
Mari & Jimmy arrived @ 10:00 am, (they were due between 10 & 2 pm) They are great assets to Monarch! Very professional, very knowledgeable; explaining in detail the problems (accompanied by pictures) w/the A.C. unit & the Water Heater. They were here, until we were well taken care of (for 4 1/2 hours). We are so impressed with Mari & Jimmy!
They are always on time, courteous and professional. Fabian explained everything throughly and options. They are never pushy ??
On 4-12-19 at approximately 0900 hours, I had technician from Monarch home services arrive at my home for what was explained to me as a pre-summer inspection, which would include servicing the AC and checking for any leaks in the duct system for the price of 59.00+ tax. The technician arrived and spent approximately an hour and a half checking the unit on the roof. At which point he advised me that while everything checked out fine the unit was old and may need replacing soon. I would like to note that my AC had been working fine with no issues at all prior to this appointment. Later that day my 9 year old daughter developed a 105 degree fever and I wanted to turn on the AC to help with her temperature. Much to my surprise the AC would not turn on. I checked the thermostat and the breakers which all checked fine. I contacted the company and they advised me it was no longer business hours and nobody could come out until Monday (4-15-19). Meanwhile the temperature outside climbed between 84-82 degrees, leaving my house hot at the same temperature. On Monday a different technician arrived and said that there were wiring issues and breaker issues that needed to be fixed which they would do for free however its an older unit and the fix was temporary and that I would need a new unit eventually. Once the "fixing" of the issues was complete they advised me that the breaker on the unit was off and due to the unit using more electricity than PG&E allows, they (PG&E) would need to turn the breaker on after they checked it. On (4-16-19) PG&E came and checked my AC unit and said everything was fine and they have no idea what the company is talking about regarding the electricity output, the AC breaker was temporarily turned on at which point the AC functioned fine. It was turned off and advised that the company would have to turn it back on as if any malfunctions it would be their responsibility as they serviced it. On (4-17-19) at approximately 1000 hours, the company manager came out and advised that while he could turn the unit on he would need us to sign release of liability saying if anything malfunctions it is not the companies fault. I refused to sign the waiver at which point said he would return on Friday (4-19-19) to contact me in person as I have been at work all week and he had been talking with my wife. The temperature has been going up here in the valley and we have been unable to use our AC because of them and all it seems they want to do is sell me new unit while at the same time trying to bypass any damage they may have caused to my AC unit. While I understand it is impossible to know at this point if the damage was existing or not, it seems very convenient that my AC unit all of a sudden has a bunch of issues as soon as they touched it and all they keep trying to do is say, "you need a new unit" throughout this whole situation. As a matter of fact it feels as if it is a scam to get you to purchase a new unit as I've read on line reviews saying that all their technicians try to do is sell you a new unit on yelp.com. I also read on indeed.com from former employees/technicians that all the company wanted them to do is sell new AC units and there were repercussions if they couldn't sell any.
April 19th I went out to clients home with *** to turn system on and check voltage for proper operation. PGE was out previous to test for high voltage to unit. my readings were over 480v and rising. Clients state PGE said everything was ok. PGE left their receipt stating that clients need to hire an electrician/contractor which struck me as odd. Also according to client PGE turned the system on to test all voltage and said everything was ok, Yet PGE felt the need to turn system off before leaving to make it non operational.I showed up to clients home and client was irate.previous tech Chris G told client they needed to sign a waiver if he was to turn the system back on. I told client that snot the case if the system is safe to operate, but Nothing the client was telling me was adding up. Client told me that "PGE said it was safe to operate, then PGE did some work to my home." I asked what work? Client then changed his story, saying never mind. I tried to defuse the situation by asking multiple time to please allow myself and *** to go to the unit and turn it in to test. Client refused MULTIPLE TIMES. I asked client, and told him "it will only take a couple minutes, and if everything is fine then PGE fixed the issue." Customer stated he does not trust us anymore and will not allow Monarch home Services to ouch his unit. I politely let client know that he does have the option to call out any other company to turn his system on and check the voltage to ensure it is safe to operate. Client then Told me "I already called a company and they will be here today to turn on my unit!" I then again told client that fine, but while I am here I can go up to the unit and test for safe operation, again it will only take a couple minutes.Client continued to deny access o the unit to ensure safe operation. Client then stated he had a friend look at the system and he said it was in perfect shape. I then pulled out my phone and showed the client photos of his circuit board with major burnt spots, his transformer melting, and his contactor pretty much failed. client then again backtracked on his story. saying his friend did not open the system. I then asked client "ok, well sir why did your friend leave the system non operational?" Client again back tracked on his story, saying his friend looked at it in the past.Client asked for my business card and I happily gave him one. I then told the client to please call me when the other company gets finished with there evaluation, so I can know whats going on with his status. Just to reassure customer, I did tell him that no matter what company comes out they will hear the same information regarding the age and repairs needed to his unit. That conversation will not go away regardless of what company he chooses, and the ultimate decision he will have to make is to repair or replace. client was somewhat happy when we left.
Monarch was hired to do a job. That was done. We have given our opinion based on our experience of what needs to be done to this unit to bring it to manufactures specs. Since another company has now worked on the unit we will no longer warranty or provide service on this system. If the unit is still off the customer needs to have the company that fixed the leak turn it on. Monarch will not be providing any compensation to this customer as he declined our services during the last visit. There is a difference of opinion between Monarch and company B. It is up to the customer to choose who he would like to do business with.
I am rejecting this response because:Im tired of dealing with this bad attitude company. While I understand that it seems as a matter of a opinion, the point is my AC was shut off by them for reasons two professional could not understand. Monarch is claiming it fixed issues that were never found. They don’t want to return the money for a job that in my opinion was not even done that’s fine I just hope that the Revdex.coms rating reflects this experience.
My 84 year old mother was visited by one of there technicians to service her heater and AC unit. He recommended that she buy a new unit...I got involved and let him know that my mom didn't have the money to pay for a new unit. He suggested to rebuild her old unit for half the cost, $5,848, and stated he could get her credit through Home Depot...we could pay in two years same as cash. He was very persuasive and worked out all arrangements to make the sale on 12/6/2017. Other techs have come by every 6 mo or so since then on service calls and all of them try to sell her a new unit without looking at the work that has already been done. A year and a few months have passed and the unit finally broke and they will not repair it. I filed a criminal complaint with the Tulare County AG and will file a small claim law suit and elder abuse complaint with CA Consumer Affairs. This is a bad company more interested in making sales than doing the right thing for the customer...BEWARE!!!
All work that the client approved for his mother was done and paid for. *** approved for work to be done for. Repairs that are needed now are not part of what was fixed originally. The cost of repairs now will cost client if he chooses to move forward for his mom. Replacement options were given because our opinion was that it was not wise to repair the unit, however *** and his mom decided against replacement and choose to repair the unit.
I am rejecting this response because:
I have reviewed the response that Monarch Home Services submitted. I vehemently disagree with their explanation of the sales process and authorizations given. I'm not sure who prepared their response but it apparently was not the technician I dealt with at the time of the transaction because he no longer works there. The person responding to my complaint doesn't know anything about the phone conversations I had with *** who processed the sale and did the work. *** suggested as every other technician has since the repairs that we purchase a new unit from them. *** and I discussed the future plans my mom had regarding the disposition of her home and he agreed that purchasing a new unit wasn't a cost effective course of action so that's when he recommended a complete rebuilt of the unit which he explained would not last as long as a new unit but would provide at least 10 years of operation. I recall asking him more than once if rebuilding the unit would provide around 10 years of service and he assured me that it would and he also said I'll be sure to take care of your mom if there are any problems going forward. If the position of the person who wrote the response to my complaint firmly believes that repairing the unit would not have fixed the problem then any reputable company would have refused to do the work instead of collecting a large service fee of 5,880 to do work they didn't believe would fix the problem. I am so angered and disgusted that this company can be so cavalier in holing the position that "we told them so" and "it's not our fault they decided to do work that we didn't recommend". They need to be held to a higher standard of responsibility to the consumer. I have filed a complaint with the Contractors State Licensing Board and will pursue legal action against them if they don't resolve this problem.I have been working towards getting other HVAC service providers to review the work that Monarch did to determine if the work was even done...this takes some time but I should have a report and pictures provided shortly. I will give someone in a position of authority at Monarch a chance to respond before I continue with my complaint to the State Board and initiate legal action.
Is the unit running now?
I am rejecting this response because:
The response to the 5/24/2019 message is NO!!!
There was nothing on the paperwork and we would never make that promise to any client so im not sure that is a true statement. I believe the part that failed was not one that was replaced so the warranty would not cover it. I believe he would not have us out because he didn’t want to pay the diagnostic fee.
Furthermore this work was purchased through the Home Depot. We only installed it for The Home Depot so im not sure that he should have even filed this complaint against us.
Let me know if there is anything else you need from me
I am rejecting this response because:Since I last reopened this case and after reading their latest response I have been able to associate Monarch Home Services as a subcontractor provider for Home Depot. I have spoken to other HVAC contractors who have looked at the Monarch invoice listing the parts and cost and they have found that some parts were 4 to 10 times the cost that they would normally charge and they also charged for individual items that were part of a kit that was also charged for. I am certain that fraud was committed by Monarch in how they represented what their work would do in rebuilding the HVAC unit and overpricing on the parts. Due to the hot temperatures earlier this month my mother wasn't able to continue without air conditioning so we went to Lowe's and purchased a brand new unit. The installer noticed that some of the parts that were listed as replaced in the invoice were not. It's apparent to me that under the circumstances of the point of sale in Dec 2017...*** took advantage of the fact that my 83 year mother would be the only one available to witness that the work was done...I live 300 miles away. I am now speaking to a Representative at Home Depot and they've informed that they cancelled their contract with Monarch due to other problems consumers have had with them. I am hopeful that Home Depot will provide my mother with some relief of her expenses but my experience with Monarch is that they are an unaccountable shady company that consumers should stay away from. DO NOT FALL FOR THEIR FREE EVALUATION VISIT...IN FACT DO NOT LET THEM IN YOUR HOME AND ASK TO BE TAKEN OF THEIR CALL LIST!!! BEWARE OF THIS UNREPEATABLE COMPANY!! By the way...the Home Depot Purchase Contract doesn't list individually any of the parts and cost associated with the rebuild...it simply states the total amount being charged. *** lists in handwriting some of the parts associated with the work but I have no way knowing if those parts were even used.
They both took the time to explain with pictures one by one. Didn’t rush us at all even its lunch time. We appreciate how they showed us the before and after pictures when they did the cleaning. Showed us the pictures of how much the machine should operated vs how much the machine actually operated.
Jay came over to my home in January and was flexible with his schedule. He helped me select an AC system that best suited my parent's needs. Jay was very considerate, knowledgeable, and thoughtful. He explained the process and provided me his contact information so that if I had any questions he could answer them. I was very impressed by his level of expert customer service, Jay should write standards and lead training on customer service because I believe it is rare to find people that can deliver a very natural human experience. The entire time I felt like an old friend came to visit me to help me obtain the right air conditioning unit. Never once did he pressure me, nor was he looking at his phone, he kept his full attention on what mattered.