Monarch Recovery Managment, Inc.

My wife and I have received numerous calls over the past few months from a phone number which indicates it is Monarch Recovery Management Until today, no "person" has contacted us via voice mail or when we tried to answer the phone This tells us that it apparently is a robo dialer I am reporting this company for the reason of using tactics that are not lawful to collect a supposed debt I do not know any details of any debt they supposedly have Therefore, due to what I perceive as deceit and bait and hook tactics, I want this company to cease and desist all contact with my wife and me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please advise *** *** that I appreciate her prompt response. Also, please take note that there were calls placed to my place of employment; why they weren't all documented, I don't know. Our receptionist commeneted about how unprofessional one of the gentlemen were to her
Regards,
*** ***

I am in receipt the consumer's complaint. Please accept this submission in reply. Monarch Recovery Management has not contacted this consumer via *** or *** **. Monarch has only had this account since 11-6-14. Only one (1) letter was sent to this consumer. The debt
that the consumer was contacted about was relating to an account with "** *** *** ***" with the consumer's name and address as the contact person. As a result of the consumer's complaint, Monarch has closed the account with this agency. The debt is currently owned by *** *** ***. Should the consumer have any further questions regarding this account, he should contact them directly
Thank you
Cheryl ** C***
General Counsel
Chief Compliance Officer

My wife and I have received multiple phone calls for several weeks from the following phone #1-844-205-On voicemail today, they identified themselves as Monarch Recovery ManagementWe had no idea what this was,did some research and found it is supposedly a collection agencyWe have never had any delinquent debts, everything is up to dateIn fact my wife just checked our credit report and everything is up to date and we have an excellent credit ratingThey never give a reason for calling us, nor do they leave message specifically naming my wife or myselfI want this company to cease and desist all contact with my wife and me

I have reviewed the response from the consumer. Please accept the following in reply.
In reading the account history, an error was made in identifying the source of the check. After receiving the consumer's response it is acknowledged that the check that was received at Monarch was a "paper" check. However, the check that was provided was returned NSF and did not clear the bank. Monarch never received the funds to settle account. Monarch received notice on that the check did not clear. The computerized account history indicates that Monarch made several calls to the telephone numbers we had on file and did not reach the consumer
Monarch did receive correspondence from the consumer on indicating that she believed the account was paid. Monarch did not respond to that correspondence because by the time it was received here, the account had been closed by the creditor (***). The consumer's account was no longer with this agency. Monarch did not receive any other correspondence other than the letter
I'm certain if the person who wrote the check for the consumer checks his account for the month of July 2013, he will find that the check he wrote did not clear his account
Once the account was closed with agency in October 2013, Monarch has no further information to provide to the consumer as to the status of the account. It would be advisable for her to contact the creditor directly
Thank you
Cheryl *C***
General Counsel

I have investigated the consumer's complaint into this matter. Please accept the following response.
Monarch Recovery Management is a third-party collection agency. Monarch does not own any debts. The debt that was placed at this agency is owned by *** Bank
Card. The account in question has been with Monarch since May 2013. During the entire time that the account has been with this agency, we have never made contact with anyone. Monarch has not received any correspondence from any one. The address that our mailings were sent to is similar, but not exactly the same the one contained on the Revdex.com complaint. Monarch's file shows the same street and apartment but the City is *** ***
On the letter that is sent to the consumer, there are instructions for the consumer to dispute the validity of the debt. Monarch never received any correspondence requesting debt validation or disputing the debt. The account has been closed with this agency. The consumer should contact *** Bankcard directly, provide them with the police report, and speak to them about the credit reporting. Monarch does not credit report on any accounts
If the consumer has any further questions directed to Monarch, please address them to my attention
Thank you
*** ** ***
General Counsel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. And maybe this company wants to identify themselves when calling on a debit instead of just asking to verify last of social security number and birthdateOther people online have said that this company doesn't identify themselves as a debit collector
Regards,
*** ***

I have a very good rating; however upon reviewing my voicemails just now some gum-chewing employee who garbled that this is a debt collection and gave her name - barely audible because the phone must have been too close to her loud voice - with a direct line. I called it back and left a message. But honestly I'm not even sure phone call was for me personally because the rude employee didn't even ask for anyone by name - just referred to this company name her name which was garbled, and then claimed they're a debt collection agency, calling to collect a past-due debt. I don't have any debts. But I do have a low thresh-hold when it comes to tolerating predatory vultures like this. I'm really astonished the Revdex.com has given them an "A+" rating when they have 18 complaints filed just here alone. She couldn't even identify me by name, so I'm left wondering if the call is even for me. She probably doesn't even know who to talk to and is referring to some list that company bought from another company that bought a list from another company that bought a list. I bet 80% of the listing consists of people who have no idea what she's babbling about, not just me. Long story short, the experience of receiving a call from some loud gum-chewing creep from a debt collection agency that doesn't even identify me by name and insists that I call her back is enough to make me want to skip dinner tonight.
Sickening.

I have reviewed the complaint submitted by the consumer.  Please accept this writing in response.
First the consumer should be made aware that the account from [redacted] is held in joint names.  The fact that it does not appear on her daughter's credit report does not mean that...

the account is not joint.  That may not have been what the consumer intended when her daughter was added to the account, but that is how the account appears at the present time.
I have listened to the recorded conversations with the Monarch representative, and there is nothing threatening or harassing in the call.  The consumer's complaint seems to relate to calls that she made directly to JCP in 2013.  Monarch did not receive this account until January 2015.  There is nothing that anyone at Monarch did other than call one of the account holders about the outstanding bill.
Monarch has removed the consumer's number from the system.  Neither she nor her daughter should receive any further calls from Monarch.
 
Thank you
[redacted]
General Counsel/Chief Compliance Officer

Monarch is a third-party collection agency that is retained by creditors to collect debts owed to the creditor. 
Monarch has an account here at this agency in the consumer's name, with the same address as that provided by the consumer, that was placed here by the [redacted].  The...

calls we made to the consumer were in an attempt to collect the debt owed to [redacted].  We do not leave messages unless we have permission from the consumer.  That is the reason that no message was left on his number. 
It is adviseable that the consumer contact Monarch directly at ###-###-####.  In the alternative, he should contact [redacted] with respect to the account that was placed with this agency.
I have removed the consumer's telephone number from the call list, but the debt still remains.
 
Thank you for your attention to this matter.
Cheryl L. C[redacted]
General Counsel/Chief Compliance Officer

This matter was assigned to Monarch by [redacted]s (the current debt owner) for collection on a [redacted] account with a balance of $1236.22 (as of 1/14/15).  The name and address on the account match that of the consumer as listed on the Revdex.com complaint.  We called the consumer on...

January 12, 2015 and spoke with him.  During that call the consumer indicated that he never had a [redacted] account and that it was a fraud.  As a result of that conversation, the collector properly noted the account as a fraud, and Monarch notified the debt owner.  The account is now closed with this agency.  Any further follow up regarding this account should be directed to the debt owner.
Thank you
Cheryl *. C[redacted]
General Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  My daughter was a teenager and a student in High School and was legally, due to age, unable to negotiate a contract or be made financially responsible for this account.  She never deceived anyone and [redacted] never sent documents showing her as being financially responsible - nor did her name ever appear on any [redacted] statements.
Regards,
[redacted]
CC: Office of the Attorney General

The consumer seeks to settle the account that was recently placed with Monarch for the amount that s/he indicates was settled for when the account was with a different agency.  The consumer did not submit any proofs of the prior settlement or of the payments made on the account. ...

Monarch does not have access to that information.As the Chief Compliance Officer at Monarch, I may be able to get the settlement that the consumer previously had from the other agency, but I will need to submit the proofs to the creditor.
I have listed my personal fax below.  The consumer should fax any/all documents s/he might have for her settlement directly to me.  I will follow up by having my staff follow up immediately with the creditor.
The fax that is located in my personal office is ###-###-####.  My personal telephone number and extension are ###-###-####.  My assistant is Patty M[redacted].  Her extension is [redacted]. 
Once we have that documentation, in an effort to assist the consumer, I will submit everything to the creditor, along with a detailed explanation.  If the consumer did not breach the prior payment arrangement, the creditor will typically honor the prior settlement.
Thank you for your attention to this matter.
Cheryl *. C[redacted]
General Counsel/Chief Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:None of what they stated ever occurred. They sent me a settlement letter for the amount of $1,380.08 back in June 2013 (letter is attached). I proceeded to call them two weeks into July to see if the settlement amount was still available to me and to ensure this would be accepted if I sent a check to them. They immediately agreed over the phone and I informed them that I would send a check out for that amount. I spoke to me father in law about the settlement because he had previously agreed to assist me with this if it was still valid. He then wrote a check out to Monarch Revocery Management Inc. for the stated amount and the check was immediately mailed out after it was written. No account information was ever given to them over the phone as it wasn't mine to give nor did I ever have the account information in my possession. My father in law is very financially stable individual and therefore would not of had any issues with this transaction. He is working on obtaining the check information from his bank so that I can send this to you for verification that the check, did in fact clear and was cashed. In the mean time, I was given the receipt of the written check from him, at the time it was written and a picture of this is also attached for your records. Also, Monarch never made any attempts to contact me after the check was sent out. Nor did they respond to my written letters to rectify this situation when I was made aware of what what going on. Please let me know if there is anything else I can do or send you to verify that this transaction did in fact occur, other than the check info that I will be sending to you as soon as I receive it from my father in law, thank you for your assistance with this matter!
 Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I insist that this company not contact me again and change their practices. It is of no surprise to read about lawsuits and complaints regarding shady doings. 
Regards,
[redacted]

December 4, 2015
Dear [redacted]:
Please be advised that I have received the above referenced Revdex.com complaint and conducted an investigation into your complaint. Please accept this letter in response.
Your account indicates that you received a letter from Monarch dated...

July 31, 2015 indicating that our client, [redacted], was willing to accept a settlement of 40% of your then outstanding balance to settle the account in full. Our client was willing to accept $1220.40 if the settlement was made by September 30, 2015.On September 23, 2015, you called Monarch and indicated that you would like to take advantage of the settlement, but needed to break the payments down into three (3) monthly payments of $406.80. Monarch received approval from the creditor to accept the monthly payments of $406.80 on September 30, 2015, October 30, 2015, and November 30, 2015. In the recorded telephone call of September 23, 2015, you agreed to these settlement terms and indicated that you would be making the payments through your "online bill pay”.
On September 30, 2015, you left a voicemail for the Monarch representative that you would like to set up the first payment of the agreed upon settlement. The Monarch representative called back and was able to set that up with you. That payment went through with no issue.
No payment was received from you on or before October 30, 2015. At this point the settlement agreement was broken. On November 3, 2015, you called and left a voicemail message on the Monarch representative's line indicating that you could not make the $406.80 payment as promised, but could pay $200.00. After several calls back and forth between yourself and the Monarch representative, you set up a $200.00 payment for that same day, and indicated that you wanted to pay another $100.00 from a different account the following day. The Monarch representative accepted the $200.00 payment, which went through with no problem.
The next day, November 4, 2015, at your instruction, the Monarch representative put the $100.00 payment in for processing.During the November 4, 2015 call, the Monarch representative specifically indicated to you that in order for the settlement to be completed, you needed to pay $513.60 by November 30, 2015.
Unfortunately, no payment was received from you on or before November 30, 2015. Pursuant to the original settlement agreement, the payments that you made were applied to your account, but you failed to make the required settlement payments and that offer expired on November 30, 2015.
You received a new settlement offer letter from Monarch wherein the creditor is willing to accept 40% of the then outstanding balance in an amount of $1117.72. That settlement offer is currently still available for the time period indicated in the letter. If you would like to set up a payment arrangement, or enter into the settlement agreement as outlined in the letter, please feel free to contact our office.
Thank you for your attention to this matter.Very Truly Yours,
Cheryl C.
General Counsel/ Chief Compliance Officer
Thank you
Cheryl ** C[redacted]

I am in receipt of the complaint by the consumer.  I have conducted an investigation into the complaint.  Please accept this correspondence in reply.
First, I need to correct the consumer.  Monarch Recovery Management did NOT and never has purchased the debt owed in this...

matter.  Monarch is a third-party collection agency hired by the creditor to collect on outstanding debt owed to the creditor.  In this case, the debt is currently owned by [redacted].  Monarch does not have the information as to who originally owned the debt.  At the time that the debt was assigned to Monarch for collection, the balance reported by the creditor was $1503.20.  The consumer sent in a check to Monarch in the amount of $568.00.  The check memo line indicated that the payment was for "medical bill".  The amount of the check was less that Monarch was authorized to accept by the creditor.  As a result, Monarch sent a request to the creditor for permission to accept the check as settlement in full on the account.  There was no check sent by the consumer to Monarch in the amount of $591.00 as indicated in the complaint.  I have attached a copy of the consumer's check (blacking out the account #).  Monarch did not receive permission from the creditor to accept the $568.00 as settlement in full on this account.  As a result the check was returned to the consumer under cover dated June 20, 2014.  See copy of the letter attached.  The account was closed with this agency.  We are no longer servicing this account. 
In order for the consumer to address this debt, Monarch suggests that the consumer contact Security Credit Services directly.
If the consumer has any additional questions, please have them contact the Compliance/Complaint department directly at ###-###-####.
Thank you
[redacted]
General Counsel/Chief Compliance Officer

Monarch is in receipt of the consumer complaint.  I have conducted an investigation into the consumer allegations and offer the following in reply.
Monarch Recovery Management is a third-party collection agency that is retained to collect on the debts of creditors.  An account...

was placed with Monarch on July 1, 2015 by [redacted] for a person with the same name as the consumer, and with an address that matches that provided by the consumer.  Monarch has sent letters to the consumer at the same address that was provided by the consumer indicating the details of the alleged debt.  Prior to this complaint, Monarch had not received any communication from the consumer indicating that there was an allegation of fraud, or that the validity of the debt was disputed.  No mail Monarch addressed to the consumer at this address was ever returned.
Monarch has attempted to call and speak to the consumer, however we were never successful in reaching anyone.  Monarch has closed this account with our agency, however this does not erase the debt allegedly owed by the consumer.  It is recommended that the consumer follow up with the original creditor identified in the letters that he has received to resolve any further conflict. 
If there are any further questions, please feel free to have the consumer contact me.
Very Truly Yours,
Cheryl ** C[redacted]
General Counsel/Chief Compliance Officer