Monarch Recovery Managment, Inc.

I have recieved a call from Monarch regarding an issue with my step daughter. It is ridiculous that they would have the audacity to call me for anything that has to do with her. She does not live here, she has been married for a decade and, her financial issues are hers and, have nothing to do with me or, my husband. If they call here again, I will not hesitate to report them to the CT States Attorney. I will go as far as requesting their 800 number be revoked for harassment.
If they contact me in any way shape or, form, I will report this activity.

I have received the consumer's complaint, and I have conducted an investigation into the allegations.  Please accept this correspondence in reply.
Monarch's computerized records indicate that we did not repeatedly call the consumer at his place of employment.  Monarch did call...

the place of employment on 6/5/14.  On that date we spoke with the consumer who informed our agent that it was not permissible to call his work.  The agent properly documented the account and removed the work number.  The call recording indicates that the consumer did not tell the collector that there was a fraud or that the account was disputed.  The consumer did indicate not to call his place of business again.  On 6/5/14, the Monarch agent properly noted account and removed the work telephone number.
As a result of receiving this complaint, Monarch has closed the account with this agency and reported to the creditor that the consumer disputes the debt.  Monarch cannot assist the consumer with the request to remove the account from the credit reports as this company does not report to any credit reporting agency.  For any issues regarding the consumer's credit report, the consumer will have to notify the original creditor and/or the credit bureaus of the issue.
Thank you for your attention to this matter.
[redacted]
General Counsel/Chief Compliance Officer

Monarch is in receipt of the consumer rejection and his redacted letter from [redacted].  Please accept this submission in response to the consumer's rejection.
Monarch was sent an account from [redacted] that has the consumer's name on it, and a name of another consumer that I am not permitted to disclose.  The address for the account that was sent to Monarch is the same as that provided by the consumer.  Unfortunately, Monarch was not provided with any other information upon which we could confirm whether the account that was placed with this agency is for this consumer, or another consumer with a similar name.  We would need a date of birth, and the last four digits of the social to confirm.
At the time the original complaint from the consumer was received, Monarch removed the telephone number from our system so that the consumer would not be contacted by Monarch any more.  Additionally, Monarch has noted the account and closed it back to our client.  Unfortunately, Monarch cannot do anything further for this consumer.  It is suggested that the consumer contact [redacted] and ask the creditor to cross-reference the account that was at this agency with his information.  Hopefully that process would bring a final resolution to the issue the consumer is experiencing. 
If the consumer has any further questions or concerns, s/he may reach out to me personally at ###-###-#### xt [redacted].
I apologize that Monarch cannot conclusively resolve whether this account that was placed here is this consumer's or another person's with a similar name, and with the same address. 
Cheryl ** C[redacted]
General Counsel/Chief Compliance Officer

[redacted] needs to follow up with the original creditor, [redacted] Bank for the issue she is complaining about.  Monarch is a servicing agent only and has no authority to either add or delete a name from an account.  Monarch does not own this or any other debt.  Monarch has closed this account with this agency.  Contacting the original creditor should assist [redacted] with her issue.
 
Thank you
[redacted]
General Counsel

Monarch has received the consumer complaint and conducted an investigation.  Please accept the following in reply.
July 22, 2013, the consumer requested a Settlement in the amount of $1380.08 to be paid in one payment.  On that same date Monarch received permission from the...

creditor [redacted]) to accept the amount.  The consumer gave her information over the telephone for her checking information.  On 7/26/13 Monarch received notice that the check did not go through.  It was returned as NSF because there was an error in the account number.  Following the 7/26/13 notification that the check did not clear, Monarch attempted to reach the consumer several times until the creditor closed the account with this agency.  The consumer never paid the account because the check never cleared.
Monarch has not had the account and has not made any attempt to contact the consumer since October 2013.
In May 2014, Monarch was assigned another delinquent account for collection.  The account that was placed here in May 2014 was from Synchrony Bank formerly known as [redacted] for a [redacted] credit card.  That account and the balance are not the same as the account that the consumer believed she had previously paid.
As a result of receiving the Revdex.com complaint, Monarch has closed the [redacted] account with this agency.  Any further information on either account should be addressed to the creditor directly.
Thank you
Cheryl *. C[redacted]
General Counsel/Chief Compliance Officer

This company will call all hours of the day and not leave a message. Or the message will be laughter or nothing coherent. Very unprofessional!!

Review: Monarch Recovery Management continues to call my parents home repeatedly with an auto dialer everyday. My parents are retired and I do not live with them so I have no idea why they are calling my parents. I called Monarch last night and was transferred to a collector a male I dont know the name he was very rude and nasty and said if I dont answer my cell phone they will continue to call my parents. I explained that I am telling them not to call my parents home anymore and the collector asked me to pay him $387 and I asked for what and he told me [redacted] and I told him I dont know who that is and to send me a written statement in the mail within 30 days which is my consumer right he told me no they are not sending me anything and he again asked me to pay him $387 I hung up on himDesired Settlement: Dont call me at work or at home and dont call my parents only correspond through the mail please they are all rude and nasty and I wll no longer speak with them!

Business

Response:

I am in receipt of the above consumer complaint. Please accept this correspondence in reply.

Review: I have written Monarch Recovery Management, Inc. and have told them to "Stop", Cease and Desist all Contact with me via threatening Phone Calls at all hours of the day and night, and to "Stop" all Contact via USPS, [redacted], and or [redacted]-**.

Monarch Recovery Management, Inc continues to try and collect a "Non-Existent Debt" from me. I owe no one anything, real or imagined. I owe Monarch Recovery Management, Inc. "NOTHING", and I'm not the person they are looking for!!

I have also filed a Complaint with the [redacted]eral Trades Commission.Desired Settlement: Tell Monarch Recovery Management, Inc. to "LEAVE ME ALONE", stop any and all contact with me NOW!! .

Business

Response:

I am in receipt the consumer's complaint. Please accept this submission in reply. Monarch Recovery Management has not contacted this consumer via [redacted] or [redacted]. Monarch has only had this account since 11-6-14. Only one (1) letter was sent to this consumer. The debt that the consumer was contacted about was relating to an account with "[redacted]" with the consumer's name and address as the contact person. As a result of the consumer's complaint, Monarch has closed the account with this agency. The debt is currently owned by [redacted]. Should the consumer have any further questions regarding this account, he should contact them directly.

Thank you

Cheryl ** C[redacted]

General Counsel

Chief Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: For over 3 years now. This company has been harassing/stalking us for a debt that does not belong to us. I had left numerous messages and faxes telling them that they are looking for the wrong person. But they continue to ignore our complaints and kept calling us early in the morning without leaving a message. And when I called them back, no one answer my call. I am so sick and tired of their harassment Can we filed a small claim against them to get it over with. How do we stop this nonsense once in for all ?Desired Settlement: Restitution in the amount of two thousand us dollar and a formal apology.

Business

Response:

Please be advised that Monarch has received the consumer complaint and conducted an investigation. Our records reveal that we do not have, and have not had an account for this consumer. Monarch recovery Management is in [redacted], PA. We are aware that there is a company operating out of California with a similar name. That may be who has been contacting this consumer. We are not affiliated in any way with the California company.

Thank you for your attention to this matter.

General Counsel/Chief Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

If you are not related to the California Company, why are you sharing the same company name? Their numbers are ###-###-#### and ###-###-####. Since you are both in the same business, can you give me their company name and address, in order to clear you company name. Otherwise, I think you are just using excuses to shift the blame. Do you have [redacted] on your collection list? He was the previous owner who was foreclosed upon. Is he in your data base? He is the debtor, not us.

Regards,

Business

Response:

Monarch responds to the consumer rejection as follows:

1. Monarch Recovery Management cannot leave messages for someone other than the person we are attempting to contact without proper permission. Monarch did not leave a message for or about any consumer at the telephone number ending in [redacted].

2. When a telephone number is reached that has a name other than the person we are looking for on the answering machine, no message is left because Monarch has no way of knowing who lives at the number reached. Sometimes people are at the telephone number reached who do not have their name on the recording. Monarch has staff to answer the calls that come into our agency from 8:00am - 9:00pm EST. In the event no one is available to answer the call, there is a general mailbox where the consumer can leave the message.

3. Monarch did not call any consumer outside of the times permitted by law.

4. The telephone number ending in [redacted] is the number that Monarch removed from our system. If there is another telephone number on which the consumer is being contacted, please provide it, and Monarch will make certain it is removed. We do not want to contact a wrong party.

5. For the telephone number provided, ending in [redacted], Monarch has removed it from our telephone system. The consumer should not be receiving any phone calls from this company. If there is another telephone number that the consumer is receiving calls on, other than the number ending in [redacted], please provide that number and Monarch will take the appropriate steps to remove those numbers as well.

6. Pursuant to the request of the consumer, the President of Monarch Recover Management is [redacted].

7. For this investigation, Monarch has searched its records for the telephone number provided, and it has removed that number. The day that Monarch received notice from the consumer as reflected in the account, the appropriate steps were taken to remove the telephone number.

Monarch apologizes for the inconvenience to the consumer. The number has been removed. Any calls that the consumer is continuing to receive are not coming from Monarch Recovery Management.

Thank you

Review: My [redacted] account was referred to this company in 2012. In January of 2013, I reached out to Monarch Recovery to begin paying off the account of $2503.18. I was told I must make a $600 payment to be brought "current" for the account and would be able to make payment arrangements once up to date. I was unable to make that payment in full at the time so scheduled a $100 payment to be drafted from my checking account on 1/11/13 and then $200 on 1/25/13 and a final $300 2/28/13 and was advised I would be able to make $100 payments each month there after on the 28th. I was contacted on April 4th, 2013 by the agent who was handling my account at the time who accused me of giving him account information that was not mine to make payments. He stated that the bank requested the payments be returned for fraudulent processing. I then contacted my bank and reviewed my bank account and noticed NO payments were made from my account. I called Monarch back and when I asked him to tell me what account he was drafting the payments from, he gave me an account that was 1 number off. I had kept the original documents where I had written down all of the info given and received and told him that was not the account number I had provided to him. He apologized but demanded that I make a $400 to the account since previous payments were returned (at the time, the bank had only requested the $300 2/28/13 payment and $100 3/28/13 be returned). I provided the agent with the correct account number and authorized a $400 for 4/4/13 and was again set up on a payment plan for $100 each month on the 28th. After several months of not hearing from Monarch or having received a statement or account update, I received an account summary from [redacted] notifying me that my account balance was $2444.34, which I knew was incorrect having made a $400 payment to the account and not being aware that the April 28 and May 28 $100 payments had not been drafted out of my account again. I immediately called [redacted] who transferred me to Monarch (since I had no statements or contact info for them). I explained to them the account balance was incorrect and that I had not been contacted by them or received any information from then since 4/4/13. The agent, [redacted] advised me the previous agent handling the claim was no longer with the company and apologized for not having been contacted. She explained that there were no payments drafted from the account 4/28/13 and 5/28/13 because a payment for $200 on 4/10/13 was returned. I explained to her that I had not authorized a $200 payment for that day and was not contacted about the issue for over 2 ½ months. When I asked her why my account balance was so high, she stated that the account was $2834. I advised her that the starting balance when I began paying off the account was $2503.18 she told me that because only one $400 payment was made, and the account accrued interest that the $2444.34 balance was correct. After I explained to her how unhappy I was with the way things were handled and asked for her to adjust my account for the interest and fees that had occurred which were $334.56, she explained she could only offer me a settlement of $1099.95. I declined and demanded to be sent copies of statements which she said she would have sent. I then was told I was unable to set up another payment arrangement and would have to make payments online since there were issues with payments being returned in the past. I explained that this was not a problem which I created and I should not have to be liable for that. She stated she wasn’t able to do anything further. I made my payment for June 28th, 2013 for $100 online. I attempted to contact [redacted] to relay the confirmation number twice and was sent to her voicemail which was full. She began calling my phone several days later but wouldn’t leave a voicemail with her contact information to call her back. On July 6th, [redacted] called me again and when I answered there was dead air for about 30 seconds before she replied. When I asked her the reasoning for the call, she was unsure why the system called. After she reviewed she came back to say that I was late making my payment, that it didn’t apply until 7/1/13. I explained to her I had made the payment on 6/28/13 for $100 and even provided her with the confirmation and that I had tried calling her twice before to give her the info. I demanded to speak to a supervisor and was put on hold for 15 minutes before I disconnected. I continued to receive calls from Monarch without voicemails for a few days after and called the 800 back the week of July 8th, and spoke with a gentleman who explained that the calls should not be occurring because they were notified that the 6/28/13 payment was made on that date. I explained I wanted a new agent to handle my claim to receive copies of statements which I still had not received. I demanded to be put back on a payment plan. He transferred me to a supervisor who explained he would try and have my account transferred to a new agent and stated he would override the system if I had one more payment, July 28th, go through successfully and would set up a payment plan. I agreed and explained I would call back in August to set up the plan. I made the 7/28/13 payment for $200 and called Monarch on 8/15/13 to set up the new payment arrangement. Spoke with [redacted] and gave her my account information and set up another 12 month payment arrangement to be drafted on the 28th each month. I had requested statements at this time again. I called [redacted] back on 8/27/13 to verify that the payments were still scheduled and no issues had occurred. She explained I was good to go. I received a call and voicemail from [redacted] on 8/28/13 at 5:17pm. I returned the call at 5:24pm and she explained that due to my previous payment history, they were unable to accept the payment arrangement. I explained I had it overridden by a supervisor. She transferred me to speak with him and he said he wasn’t able to override the block and to make a payment online. I explained how frustrated I was and how unprofessional Monarch has been while handling my account. The supervisor then told me if I was so unsatisfied, I should just take a settlement or pay the account off in full to which I responded I would have months ago if I had the money because this company obviously can’t properly handle people’s money. I explained I would make my payment but refused to be held responsible for any fee’s or interest if the payment posted late since I was not notified until after business hours, the day the payment was due. This company has failed to communicate any issues with me in regards to my account and have refused to take liability for their actions which caused the issues in the first place. This has taken up an unnecessary amount of my time, caused me emotional duress and has cost me OVER $334.56 worth of interest and fees, which is most likely more than that, but how would I know as I have yet to receive a statement after at least 5 requestDesired Settlement: I am requesting that this company, Monarch Recovery, refund or credit my account any fees and interest that have occurred on this account for the year of 2013 and also allow me to set up a payment arrangement.

Business

Response:

September 11, 2013

Dear **. [redacted]:

I am in receipt of the complaint that you filed with the Revdex.com regarding the handling of your account.

I have conducted an investigation of your complaint. On January 7, 2013 you contacted our office to setup payment arrangements. After listening to the call recording between you (**. [redacted]) and our collector (**. [redacted]), the bank account number that you provided was incorrect. The bank account information that the collector input into the system matched the number given during the call. The payments that were setup with that bank account number were returned to Monarch as unauthorized in April 2013. Prior to that time, we thought the payments were processed.

With respect to your inquiry regarding interest to your account, Monarch does not charge interest or fees on accounts. However, the creditor does accrue interest. The interest accrued on your account is not within Monarch’s control.

We apologize for your frustration but the problem began with the collector receiving the wrong bank account information. I hope the enclosed payment schedule provides you with some assistance. Should you have any further questions, please feel free to contact me at any time.

On April 2, 2013 our collector left you a message to contact our office regarding your payments. You returned our call on that same day. After listening to the recordings for that day, you had a conversation with another collector where you informed him that the bank account number that we had on file was incorrect. You provided the correct bank account information which was input into your Monarch account and new payments were setup. The payments that were processed using the correct bank account number cleared and your account was credited.

I understand your frustration with the process. However, we maintain all call recordings and were able to pull the January 7, 2013 recording where the wrong information was given to our collector. As a result of the unavailable funds, our policy is to not accept additional personal checks for payments. For your records, I have provided a summary of your account transactions with Monarch.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have kept records of all calls and information given and received and KNOW that the account information that I gave you on January 7th was correct. I have had nothing but issue after issue from this company and any agent, supervisor or manager I have spoken to. I have done nothing but attempt to pay off this account and you guys have made it near impossible to pay the amount off. You did not address the fact that your agent accused me of giving the wrong account number or the fact I have yet receive any statements from you as well. Or how about the fact I was not contacted after you attempted to pull an unauthorized payment from the previous (WRONG) account you had before on April 10th, 2013. I also want to add to this since MORE issues have occured since the first complaint that you then returned my August 28th, 2013 payment to my account on 9/10/13 and then transferred the account back to [redacted] making a note that I have not paid towards the account since July 28th, 2013 and I am now facing even more fees and interest. You guys are a collection company and you do have the ability to adjust any fee's or interest that does occur on the account.... especially if you can offer me a settlement. I have read up on your company and past history and have no doubt you all know that you are wrong. I am so thankful I no longer have to deal with this ridiculously unprofessional company that does nothing but tell lies and cheat people out of money!

Regards,

Business

Response:

September 19, 2013

Dear **. [redacted]:

I am in receipt of the reply to Monarch’s response to the Revdex.com complaint. Please accept this letter in response.

Monarch collector [redacted] left a message for you on April 2,2013, and you returned his call the same day. The collector read you the account number that was in our system, that number matches exactly the account number you gave to [redacted]. Unfortunately, giving the wrong account number is what caused the series of events that lead to the problem with your payments.

The account was returned to [redacted] also due to the failed payment plan. This is the policy and procedure that we are required to follow.

As previously indicated, Monarch does not charge or accrue interest on the account, that is all done through [redacted]. Because Monarch is not the agency charging interest on the account, this agency cannot adjust anything on the account. When Monarch offers a settlement on any account, it is done so only after receiving authorization from the original creditor.

If the correct account information had been provided to the original collector, [redacted], the payments would have been processed without any further issue.

I have maintained copies of the recordings in the General Counsel/Chief Compliance Officer office. I have personally verified in the information in the calls and compared that information with the information in the computer system. This error was not a collector error.

Should you have any further questions, please feel free to contact me at any time.

Review: I contacted Monarch Recovery Management in regards to a [redacted] account. I spoke to a representative by the name of [redacted]. I have the entire phone conversation recorded from start to finish. The account was to be settled with one payment. That specified amount cleared the bank account on the 26th of August. I was then sent a letter from this company that was dated on the 23rd of August that I still owed $380.00. According to what was agreed upon in the recorded phone conversation, this debt has been settled. The letter also stated that they have received a set of post dated checks. There are no post dated checks. There was only one check issued to this company. Any other monies taken out from my account would be done so illegally. I would like the letter stating that this debt has been settled, as both representatives are heard vocally expressing this when asked on the voice recording. It is illegal to misrepresent this debt as not settled by agreement. The voice recordings of both [redacted] and the co-worker who verified my information is on the voice recording. Failure to present a letter to me stating that this has been settled without the intend of further collection will be in violation of the FDCPA. The company may be responsible for civil liability for unfair practices.Desired Settlement: I would like a letter to be sent to my address stating that this has been settled.

Business

Response:

September 10, 2013

Dear **. [redacted]:

I am in receipt of the complaint that you filed with the Revdex.com regarding the settlement of the above referenced account with our agency.

The above referenced account was settled in full with Monarch on August 23, 2013. The letter that was dated August 23, 2013 is a system generated letter that was sent to you in error. Our records indicate that we sent you a letter on September 4,2013 stating the account was settled in full.

For your convenience I have enclosed another copy of the confirmation of settlement letter. We apologize for any inconvenience and/or confusion.

Should you have any further questions, please feel free to contact me at any time.

Very truly yours,

Review: I received a bill from this agency back on June 4, 2013 offering a settlement for an overdue [redacted] account that I had. The offer was $1,380.08 reduced from $3,450.21 which I took and wrote them a check for. They cashed this check and took the money however never rectified the account. Almost a year later I began receiving bills again for this account from other collection agencies and again from Monarch. I sent Monarch a letter with a copy of their original offer to me and a copy of the check in which they cashed. In addition I had requested that they recify this account due to our original arrangement however this never occurred. I continue to receive bills from other collection agencies on this account and would like to have this cleared up as soon as possible.Desired Settlement: Not only would I like this account to be cleared up but I would also appreciate it being removed from my credit report since this was rectified on my end over a year ago. I would also hope that the complaint remains under their name to warn others of their shady practices.

Business

Response:

Monarch has received the consumer complaint and conducted an investigation. Please accept the following in reply.

July 22, 2013, the consumer requested a Settlement in the amount of $1380.08 to be paid in one payment. On that same date Monarch received permission from the creditor [redacted]) to accept the amount. The consumer gave her information over the telephone for her checking information. On 7/26/13 Monarch received notice that the check did not go through. It was returned as NSF because there was an error in the account number. Following the 7/26/13 notification that the check did not clear, Monarch attempted to reach the consumer several times until the creditor closed the account with this agency. The consumer never paid the account because the check never cleared.

Monarch has not had the account and has not made any attempt to contact the consumer since October 2013.

In May 2014, Monarch was assigned another delinquent account for collection. The account that was placed here in May 2014 was from Synchrony Bank formerly known as [redacted] for a [redacted] credit card. That account and the balance are not the same as the account that the consumer believed she had previously paid.

As a result of receiving the Revdex.com complaint, Monarch has closed the [redacted] account with this agency. Any further information on either account should be addressed to the creditor directly.

Thank you

Cheryl *. C[redacted]

General Counsel/Chief Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:None of what they stated ever occurred. They sent me a settlement letter for the amount of $1,380.08 back in June 2013 (letter is attached). I proceeded to call them two weeks into July to see if the settlement amount was still available to me and to ensure this would be accepted if I sent a check to them. They immediately agreed over the phone and I informed them that I would send a check out for that amount. I spoke to me father in law about the settlement because he had previously agreed to assist me with this if it was still valid. He then wrote a check out to Monarch Revocery Management Inc. for the stated amount and the check was immediately mailed out after it was written. No account information was ever given to them over the phone as it wasn't mine to give nor did I ever have the account information in my possession. My father in law is very financially stable individual and therefore would not of had any issues with this transaction. He is working on obtaining the check information from his bank so that I can send this to you for verification that the check, did in fact clear and was cashed. In the mean time, I was given the receipt of the written check from him, at the time it was written and a picture of this is also attached for your records. Also, Monarch never made any attempts to contact me after the check was sent out. Nor did they respond to my written letters to rectify this situation when I was made aware of what what going on. Please let me know if there is anything else I can do or send you to verify that this transaction did in fact occur, other than the check info that I will be sending to you as soon as I receive it from my father in law, thank you for your assistance with this matter!

Regards,[redacted]

Business

Response:

I have reviewed the response from the consumer. Please accept the following in reply.

In reading the account history, an error was made in identifying the source of the check. After receiving the consumer's response it is acknowledged that the check that was received at Monarch was a "paper" check. However, the check that was provided was returned NSF and did not clear the bank. Monarch never received the funds to settle account. Monarch received notice on 7.26.13 that the check did not clear. The computerized account history indicates that Monarch made several calls to the telephone numbers we had on file and did not reach the consumer.

Monarch did receive correspondence from the consumer on 10.22.13 indicating that she believed the account was paid. Monarch did not respond to that correspondence because by the time it was received here, the account had been closed by the creditor ([redacted]). The consumer's account was no longer with this agency. Monarch did not receive any other correspondence other than the 10.22.13 letter.

I'm certain if the person who wrote the check for the consumer checks his account for the month of July 2013, he will find that the check he wrote did not clear his account.

Once the account was closed with agency in October 2013, Monarch has no further information to provide to the consumer as to the status of the account. It would be advisable for her to contact the creditor directly.

Thank you

Cheryl *. C[redacted]

General Counsel

Review: This company is attempting to collect on a credit card debt that was invrestigated by and concluded by [redacted] in 2011 to be identity theft and a result of fraud. they concluded their investigation and closed the file. Now two years later this company is haraasing me and telling me they are doing this on behalf of [redacted]. I have told them repeatedly to stop harassing me but they continue.Desired Settlement: stop calling me

Business

Response:

Monarch received the account in question from [redacted] on April 4, 2013. There was no indication on the account that there was a fraud allegation or any conclusion by [redacted] that there was fraud on this account. When we spoke with the consumer on April 9, 2013, and learned for the first time that there was an allegation of fraud, Monarch closed the file and returned it to [redacted] with the notatin that the consumer claimed fraud on the account.

This consumer should not have any further calls on this account from Monarch.

Thank you

General Counsel

Review: Monarch Recovery Management sent me a bill for 890.14 but the company can not send me proof that this bill is my debt. I did not open the [redacted] Bankcard,this is not my debt I have spoken with representative about this account several time I ask for proof of this bill but was told it was too old and they could not send me a bill for this account . I would like this account removed from my credit report because it is not my debt. I have also filed a police report in January 2013 ,I sent a copy of the police report to this company but I got no response.Desired Settlement: I would like this account removed from my credit report. I would also like this company to stop contacting me also .

Business

Response:

I have investigated the consumer's complaint into this matter. Please accept the following response.

Monarch Recovery Management is a third-party collection agency. Monarch does not own any debts. The debt that was placed at this agency is owned by [redacted] Bank Card. The account in question has been with Monarch since May 2013. During the entire time that the account has been with this agency, we have never made contact with anyone. Monarch has not received any correspondence from any one. The address that our mailings were sent to is similar, but not exactly the same the one contained on the Revdex.com complaint. Monarch's file shows the same street and apartment but the City is [redacted].

On the letter that is sent to the consumer, there are instructions for the consumer to dispute the validity of the debt. Monarch never received any correspondence requesting debt validation or disputing the debt. The account has been closed with this agency. The consumer should contact [redacted] Bankcard directly, provide them with the police report, and speak to them about the credit reporting. Monarch does not credit report on any accounts.

If the consumer has any further questions directed to Monarch, please address them to my attention.

Thank you

General Counsel

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have recieved a call from Monarch regarding an issue with my step daughter. It is ridiculous that they would have the audacity to call me for anything that has to do with her. She does not live here, she has been married for a decade and, her financial issues are hers and, have nothing to do with me or, my husband. If they call here again, I will not hesitate to report them to the CT States Attorney. I will go as far as requesting their 800 number be revoked for harassment.
If they contact me in any way shape or, form, I will report this activity.

This collections agency called me this morning and would not state a reason for calling me. The representative also failed to say what the company is or does. I hung up when the rep asked for personal information before disclosing any of this to me. I had to find out where the call originated from by googling the phone number. Very unpleasant experience so far.

Review: I had a [redacted] account in 2008. Unfortunately I fell on hard times and was unable to pay. The balance was $300. [redacted] engaged MRM to collect their money. MRM collected at least $341 if not more. MRM has now sold the same account to [redacted] Services demanding that I pay them $1035. MRM was already paid but they still want to collect more money from me.Desired Settlement: MRM needs to delete information form my credit history and stop attempting to collect more money from me. They need to stop calling my house and stop sending me mail about this debt.

Business

Response:

Please be advised that I have reviewedthe consumer complaint, conducted an investigation, and supply the following in reply.

Monarch Recovery Management (herinafter MRM) is not and never has been an owner of any debts; we are merely a third-party collection agency. The consumer is completely mistaken when she/he claimed that we sold the debt to another creditor. We never owned the debt, hence we never sold the debt.

MRM had this ([redacted]) account placed with us by [redacted] in June 2010. We closed the account in October 2010. The balance on the account while it was with MRM was $567.51. During the time that we had the account, we never collected any monies on the account.

At some point, the debt must have been sold to [redacted]. MRM was not in any way involved in that process, and has no knowledge about what happened to the account after it was closed by MRM in October 2010. [redacted] placed the paypal account with MRM for collection on June 26, 2013. At the time that it was placed with MRM in June 2013, the balance was $1017.54. MRM has no knowledge as to how the balance got to that amount. It was not in our control for collections at that time.

On July 10, 2013, MRM made contact with the consumer. At that time, the consumer disputed the amount of the debt. As a result, the MRM representative marked the account disputed, and closed the account with this agency.

During the time that the account was with MRM in 2013, no money was ever collected.

During both times that MRM had the account, no money was ever collected by this agency.

Should you have any further questions, please feel free to contact me at any time.

[redacted]

General Counsel

Review: This entity is a collection agency and is calling me daily at my place of employment. The account that they are calling about does not belong to me and has been disputed with all three credit bureaus.Desired Settlement: Cease and desist from contacting me. Remove the entry on my credit report. Failure to do so will result in a formal complaint to the FTC.

Business

Response:

I have received the consumer's complaint, and I have conducted an investigation into the allegations. Please accept this correspondence in reply.

Monarch's computerized records indicate that we did not repeatedly call the consumer at his place of employment. Monarch did call the place of employment on 6/5/14. On that date we spoke with the consumer who informed our agent that it was not permissible to call his work. The agent properly documented the account and removed the work number. The call recording indicates that the consumer did not tell the collector that there was a fraud or that the account was disputed. The consumer did indicate not to call his place of business again. On 6/5/14, the Monarch agent properly noted account and removed the work telephone number.

As a result of receiving this complaint, Monarch has closed the account with this agency and reported to the creditor that the consumer disputes the debt. Monarch cannot assist the consumer with the request to remove the account from the credit reports as this company does not report to any credit reporting agency. For any issues regarding the consumer's credit report, the consumer will have to notify the original creditor and/or the credit bureaus of the issue.

Thank you for your attention to this matter.

General Counsel/Chief Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please advise [redacted] that I appreciate her prompt response. Also, please take note that there were 3 calls placed to my place of employment; why they weren't all documented, I don't know. Our receptionist commeneted about how unprofessional one of the gentlemen were to her.

Regards,

Review: I received a notice in the mail that Monarch Recovery had purchased a debt I had owed. However, although the previous agency's account number was correct, the amount was not. The notice demanded payment of over $1600 while the debt purchased was in the amount of $591. Additionally, I mailed Monarch Recovery a check for the $591 that I owed, on May 24, 2014. It is now June 17, 2014 and the check has not been posted, nor returned. I included a note with my check, explaining what the payment was for, with the past account number and name of the company, as well as the original creditor. I asked them what the additional amount could be for as I didn't, and don't, believe I owe any more money.

To-date I have heard nothing. I e-mailed Monarch Recovery via their website late last week, requesting an explanation. I am trying my best to clear up the debt and get on with my life. I would appreciate your help in resolving this issue, as I have gotten no response from Monarch.Desired Settlement: If indeed they have purchased the debt, I would like them to cash the check I sent, report same to the three credit reporting agencies and myself, and give me an explanation of how I can owe over $1600 for a debt totallng $591.00. I would appreciate a written response from Monarch and acknowledgement of the payment I sent.

Business

Response:

I am in receipt of the complaint by the consumer. I have conducted an investigation into the complaint. Please accept this correspondence in reply.

First, I need to correct the consumer. Monarch Recovery Management did NOT and never has purchased the debt owed in this matter. Monarch is a third-party collection agency hired by the creditor to collect on outstanding debt owed to the creditor. In this case, the debt is currently owned by [redacted]. Monarch does not have the information as to who originally owned the debt. At the time that the debt was assigned to Monarch for collection, the balance reported by the creditor was $1503.20. The consumer sent in a check to Monarch in the amount of $568.00. The check memo line indicated that the payment was for "medical bill". The amount of the check was less that Monarch was authorized to accept by the creditor. As a result, Monarch sent a request to the creditor for permission to accept the check as settlement in full on the account. There was no check sent by the consumer to Monarch in the amount of $591.00 as indicated in the complaint. I have attached a copy of the consumer's check (blacking out the account #). Monarch did not receive permission from the creditor to accept the $568.00 as settlement in full on this account. As a result the check was returned to the consumer under cover dated June 20, 2014. See copy of the letter attached. The account was closed with this agency. We are no longer servicing this account.

In order for the consumer to address this debt, Monarch suggests that the consumer contact Security Credit Services directly.

If the consumer has any additional questions, please have them contact the Compliance/Complaint department directly at ###-###-####.

Thank you

General Counsel/Chief Compliance Officer