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Money Management International, Inc.

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Reviews Money Management International, Inc.

Money Management International, Inc. Reviews (30)

Money Management International is a non-profit debt management company.  We are not a debt settlement company nor do we have outreach to consumers in the form of auto dialer advertisement.  We provide financial counseling and education.  I believe the complaint is intended for another...

organization.  As a courtesy, I have done a search for the name, email address and phone number provided with this complaint and cannot locate anything.Unfortunately, I do not have any other means to assist the consumer.Please let me know if there are any other steps I can take to provide confidence we are not the company intended for this complaint.Sincerely,[redacted] StrangeSenior Director, Support ServicesMoney Management [redacted]

I signed up with MMI in 2013 then dropped out during divorce in 2015. Re-signed in 2016. They helped negotiate lower rates with lenders (not just take your money as described in ONE negative review). Their program works. The charge a minimal fee to provide this huge services for people that are struggling to payoff their credit card debt. They help with your payment budget. My balances dropped down dramatically. In looking forward to owing absolutely nothing soon enough. The staff and counsellors are courteous and professional when you call. Please keep helping people. I appreciate how you've helped me over the past few years.

MMI is prohibited by the [redacted]) to bundle bankruptcy counseling services together. Bundling (or offering both the pre- and post-filing sessions together for one fee) is prohibited as it assumes the outcome of the initial counseling session. Therefore,...

each session is separate and requires separate disclosures and fees.Ms. [redacted] completed her counseling and education courses during the time that MMI implemented an [redacted]-approved fee increase on April 1, 2015. The fees for online bankruptcy counseling were increased to $50 for both the pre- and post-filing sessions.In the spirit of cooperation, MMI has opted to refund Ms. [redacted] the $50 fee for her education course since she was counseled so close to the implementation of the fee increase.

I find it funny that while the "supervisor" I spoke with prior to this person admitted that the "counselor" gave incomplete and incorrect information. This person said everything was correct and I was given the right information. As far as my political and any other views I have or give, that is my right as afforded by our constitution. This is a company that takes information and never really offers "answers" that are even remotely helpful. I have been "counseled" by them twice and their answers are vague and with no real information. The only thing I agree with in the company's response is that I will never agree that they help ANYONE!

MMI has received and resolved the complaint by Ms. [redacted] regarding the $25 late fee applied by her creditor.  We have addressed this matter with her creditor, [redacted]’s, who has indicated the late fee was applied prior to the start of the debt management plan.  In an effort to...

mitigate the discrepancy, MMI has issued a refund of $25 to be allocated to her [redacted]’s account.  We have also confirmed the status of the account remains current without any adverse reporting of late payment.   The client has affirmed her satisfaction with the resolution of this matter and we will continue to provide service and support in helping her reach her financial goals.

On 6/6/2016, I called Mr. [redacted]; introduced myself and advised that I was calling to discuss his complaint and see if we could come to a resolution.  He stated that he was just venting and knew that the Revdex.com wouldn't do anything and neither would we.  I advised that our agency takes his...

complaint seriously and that is why I was calling.  Ultimately, he disagrees with the information provided in his counseling session.  I attempted to explain to him that upon review of his file I found no error in the Counselor's recommendation.  He is unhappy that there is no program out there that will give him what he wants.  He then  provided a litany of political and social reasons why there is no government assistance available to him.  At that point I simply agreed with him that we were not going to come to a resolution and politely ended the call.

My experience with MMI was fantastic. Initial interview was with a very helpful, professional woman. I committed, followed their advice, and am now totally debt free. All phone conversations were handled by people who were pleasant, helpful and gave accurate information. They were very professional as well. I heartily recommend MMI if you need assistance with managing your finances.

Money Management International is a non-profit debt management company.  We are not a debt settlement company nor do we have outreach to consumers in the form of auto dialer advertisement.  We provide financial counseling and education.  I believe the complaint is intended for another...

organization.  As a courtesy, I have done a search for the name, email address and phone number provided with this complaint and cannot locate anything.Unfortunately, I do not have any other means to assist the consumer.Please let me know if there are any other steps I can take to provide confidence we are not the company intended for this complaint.Sincerely,[redacted] StrangeSenior Director, Support ServicesMoney Management [redacted]

The complaint states generally the same issues previously addressed with Mr. [redacted].  I have emailed him the attached response to this second complaint that responds directly to each concern.  Mr. [redacted] has previously indicated there is nothing we can do to resolve his complaint and that he is just "venting".YourJackie Boies Director, HPF General Counseling

April17, 2015   BetterBusiness Bureau4428N. 12th StreetPhoenix,AZ [email protected]  Re:  [redacted]IDNumber: ...

[redacted]MMIAccount Number:  [redacted]  DisputeResolution Department, We are in receipt of the complaint by Mr. [redacted]regarding the final payment sent to his [redacted] account.  The client requested to pay this account infull. MMI obtained the payoff balance, drafted the amount and mailed a check to[redacted] on 3.05.15.  Contact was madebetween MMI and the client on the status of payment posting to the [redacted]account.  MMI informed Mr. [redacted] that wewould stop payment on the check 30 days after it was sent, if not cashed by[redacted].  On 4.06.15, MMI telephoned[redacted] who informed that payment was never received. A stop payment wasplaced on the payment and a refund check was mailed to the client, in theamount of $538.48.   Thankyou for bringing this matter to our attention. We have contacted Mr.[redacted] to discuss this matter.  In our discussion, we recapped the stepstaken to pay off his [redacted] account. The payment was mailed as instructed, however was never received/postedto his [redacted] account.  It wasunderstood that MMI did not make an error.   As a courtesy to the client, MMIhas agreed to issue a $32 refund for the fee for service. Mr,[redacted] had nofurther questions or concerns. MoneyManagement International consistently seeks to positively impact the financialwell-being of our customers.  We believewe have satisfactorily addressed all of the client’s existing concerns and nowconsider this matter resolved.   Sincerely, [redacted]Director,Support Services###-###-####[redacted]@moneymanagement.org cc:  [redacted]

After researching the issue of Ms. [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process.  Unfortunately, MMI was not notified.  We contacted Ms. [redacted] today, apologized for the delay, obtained her banking information, and wired $140 into her...

account ($125 for the refund and $15 for any potential wire transfer fee).  Ms. [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Due to the error in the counselors suggestions I want to ensure no other consumers have to deal with this nightmare and would like to know that the counselor was spoken to in regards to this matter so that he is properly trained to advise clients on how to handle the transition process. Had I been initially told to make the make-up payments none of this would have happened.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Paid off over $80,000 in credit card debt in January 2013. Couldn't have done it in 3.75 years without the help of MMI. They were able to lower interest rates on all accounts and put us on a debt management plan. If we can do it. Anyone can! I think they are a great company. The reps were also helpful and willing to work with us if we needed to change our deposit date to pay bills by a few days. My husband and I highly recommend this company.

Had HUD required Reverse Mtg counseling session in early August and was told certificate would be mailed to me following session. It is mow Sept 3 and no certificate for my closing on Friday. Called MMI 5 times today with dropped calls, non-returned calls to Councillors voice mail, and finally one person who said she would speak to the original Councillor to send the certificate. I asked for it to be over nighted and was told they don't do that. Overall, my experience with MMI and the Tupelo office was frustrating and possibly futile. If I miss my closing because of this I WILL escalate this to HUD.

I have been a client of MMI for a little over 2yrs, in that time I have brought my credit card debt down by 90%! I began working with MMI after accumulating over debt on over 7 cards! They are a legitimate and very professional company. Their staff works with you on guidance to continue being debt free even after you complete your debt management. I have consistently recommended MMI to my family and friends with similar issues. I intend to use their services for my student loans once my credit card debt is completely gone.

Review: Sent a letter to CANCEL and wanted an acknowledgement letter was rec'vd.. sent on Sept 16 and 18..no response. still a withdrwal scheduled 10/1/13

MMI owes me $184 of the $1184 withdrawal.. sent letter to cancel, 3 times, no response. MMI has the $40 in addition to $945 sent to creditors, with the exception of 2..that leaves $199 - $15 left and a cancel letter faxed, like I was told to do in the beginning, still no response and scheduled withdrawal is on Oct 1, even after I sent letter to cancel.Desired Settlement: I sent a letter to cancel( September 16 & 18) any and all agreement w/MMI and asked to send me the money left, at total of $184......

Review: I am on a 'Do Not Call' list. They continue to call several days a week and leave a message about lowering your interest rate. At the end of the message they say if you want to be taken off the call list to press #3. I have pressed #3 about 30 times and they continue to call. I want the calls to STOP!

Product_Or_Service: Nothing was purchasedDesired Settlement: DesiredSettlementID: Other (requires explanation)

I WANT THE CALLS TO STOP!

Business

Response:

Money Management International is a non-profit debt management company. We are not a debt settlement company nor do we have outreach to consumers in the form of auto dialer advertisement. We provide financial counseling and education. I believe the complaint is intended for another organization. As a courtesy, I have done a search for the name, email address and phone number provided with this complaint and cannot locate anything.Unfortunately, I do not have any other means to assist the consumer.Please let me know if there are any other steps I can take to provide confidence we are not the company intended for this complaint.Sincerely,[redacted] StrangeSenior Director, Support ServicesMoney Management [redacted]

Review: I contacted MMI on 4/6/15 to conduct a phone counseling session to get a HUD reverse mortgage. The fee ($125) was charged via debit card to my bank account that day. I cancelled the appointment on 4/8/15 prior to the date of the session, and was told I would get a full refund by way of a credit to my bank account. I also received a letter to that effect. I called and spoke to an MMI representative on 4/21/15 to say that I had not yet received the refund. I was told that it takes up to 15 days for electronic transfer and that I should get it by the end of the month. My confirmation no. is [redacted]. I still have not received my refund.onDesired Settlement: To get a refund of $125 immediately and an apology from MMI for failure to process my refund in a timely manner.

Business

Response:

After researching the issue of Ms. [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process. Unfortunately, MMI was not notified. We contacted Ms. [redacted] today, apologized for the delay, obtained her banking information, and wired $140 into her account ($125 for the refund and $15 for any potential wire transfer fee). Ms. [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Money money management charge me for a service that they never provided. The account was never set up when I had signed all the papers and thought it was. I was never notified if the situation. They continued to bill me for fees and late fees continued to accrue.

Did not provide service as agreed upon.Desired Settlement: I want a refund of the set up fee ($50)

I want a refund of my credit card late fees 7 months at $35 each ($245)

I want a refund of the monthly service fee 7 months at $10 each ($70)

Total refund of $365 to misuse of account.

Business

Response:

Money Management International (MMI) contacted Mr. [redacted] to discuss the actions taken on his Debt Management Plan. Our records indicate that Mr. [redacted] was notified on January 3, 2013 that his credit account could not be added to the Debt Management Plan because the existing terms on the account was better than what would be offered through the Debt Management Plan. Client was advised that MMI did not wish to cause him any financial burdens and we agreed to send him a check for $375.00 as reimbursement for fees paid to MMI and charges incurred by his creditor. Client agreed to this action. A letter comfirming our action was sent to Mr. [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: CREDIT & DEBT COUNSELING, FINANCIAL PLANNING CONSULTANTS, CREDIT SERVICES

Address: 99 Golden Spike Rd, Spruce Grove, Alberta, Canada, T7X 2Y3

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