Monogram Hub, Inc.

Review: I received a (supposedly) pure sterling silver monogrammed necklace and it was terrible. The letters were done badly and it was very difficult to even tell it was my name. Also, the name plate is INCREDIBLY thin - having worked in jewelry myself, I have sincere doubts that this is sterling - and the chain was badly tangled upon arrival. Additionally, the chain had several extra links hanging off of it at random places (which I discovered after I spent 30 minutes untangling the dang thing) - it was all in all a HORRIBLE product. I emailed the company on 6/**/14 to ask if they could replace it and asked if perhaps a different font would work better with my name? I received a reply back from customer service rep "[redacted]" who told me that I could send the necklace back and pay the return fee myself to have them "fix" it (she did not address my question re: if a different font would work better). As I had already paid for the necklace and was appalled at what I had received, I told her that I was not comfortable paying additional money for a faulty product. She agreed to send me a shipping label on their dime to have me send the necklace back. I received the "label" on 6/**, but it would not open (faulty attachment?) I emailed her back on 6/** asking if she coud please resend the label or mail it to me directly as I was unable to open the attachment, asking additionally for her to answer my question re: using a different font to make the name more legible. She did not reply, nor did I receive another label via email nor US mail. I have since sent FIVE emails (dated 6/**, 7/*, 7/**, 8/** and 8/**) asking for an update/another label and have not received a single email back from anyone. At this point after reading other complaints on Revdex.com (all very similiar to mine), I've decided that I am DONE with this company. I don't want another crappy necklace, I don't want to spend any more money and I certainly don't want to waste any more of my time emailing them. I want a refund in full immediately.Desired Settlement: Refund in full. It was a groupon purchase and cost $29.00.

Business

Response:

Good afternoon,

We have verified the record for our customer and certainly, her requirement was misshandled by the customer service representative, who is no longer with us anymore. We will reach out customer today and try to make it right for her either if she may wants a brank new necklace or a refund for her purchase.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company referred me back to [redacted] for a refund. Luckily, after I forwarded [redacted] the email chain from Monogram hub, they opted to refund me themselves due to the problems with Monogram Hub. Monogram Hub is truly awful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered this necklace for my daughter for xmas. Paid extra $5 for birthstone to be added, arrived with NO BIRTHSTONE, and the necklace broke after wearing once. I've tried contacting them with zero response.

I want my money back.

Name Code Qty Each Options

--------------------------------------------------------------------------------...⇄ />
I Love You To The Moon P913-MOON-BRS-5 1 49.94 Enter Birth Stone (+$5.00) = Jul

And Back Pendant Necklace Metal Selection = Sterling Silver

Plated

Shipping Charge = Shipping Charge

(+$4.95)

Subtotal 49.94

Shipping 0.00

Tax 0.00

Coupon discount -44.99

([redacted])

Total 4.95

Business

Response:

We already responded to this customer via email. We are remaking this order for the customer. She can keep the one that broke; there is not need to return it. We are building another one She will be receiving it soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased three necklaces, at the same time, from Monogram Hub through [redacted]. I received a voucher saying it was ready to use. I went to the website and tried to use the voucher. The order process required a method of payment, but I owed them nothing. I finally put one in, with the intent of reviewing the order prior to completing the sale. As soon as it was entered the order completed! I tried calling the company. The message indicated sending an e- mail would get a quicker response. I have sent numerous e-mails and made several phone calls and have gotten no response. An hour after doing this I received another e-mail with two more voucher numbers! This entire process was very confusing. I do A LOT of on line shopping and have NEVER encountered an ordering process like this.Desired Settlement: I want the $89.98 that was processed through [redacted] refunded and the vouchers honored for the other two necklaces.

Business

Response:

In regards to the issue presented by this customer we would like to report that we have refunded the amounts that where charged by the 3 necklaces that where ordered.The customer still has the coupons and she can use them to order 2 additional necklaces if she so wills it. There is no need for our customer to return the additional items. we will grant this concession at no cost as a compensation for the delayed response from our customer service team.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: June **, I placed an order with Monogram Hub via a [redacted] deal. To my surprise the order shipped 06/** and arrived 06/**, just in time for my daughters birthday, 07/**. At first glance the product seemed to be exactly what I had ordered. Though the value is supposively much higher than what I paid for it , I wasnt expecting it to look at all "expensive" ( You get what you pay for) However, I then noticed an additional closing clasp, about 3/4 of the way up one side of the chain. It looked as they they attached a 12" chain to one side of the necklace, then noticed that it should actually be an 14". Rather than removing the 12" and starting again, they added a 2" chain to that side ( one in which the chain pattern did not even match what was already there).

I tried to contact the customer service # provided online, yet the message states " they are assisting other customers" and to leave a message, but the mail box is always full.

June 30 I sent an email to [redacted] ( per the suggestiong of the voicemail message) to include a picture of what needed to be corrected, and received a response from [redacted]/Customer Service Rep on Thurs July ** which read: Hi [redacted]!!

My name is [redacted] and I will be your customer service representative. I will be more than happy to assist you and I do apologize that this has happened to your item but We’ll be glad to fix it for you at not cost . Please send back the item with the repair form and I’m attaching a return label too.

Regards,

MONOGRAMHUB.COM [redacted] I immediately printed the label and repackaged the necklace for return. I tracked the return package to ensure it was delivered and stayed in contact with [redacted] to let her know as well. July ** she confirmed that the package had been received and would be repaired within a few days.

I had hoped for a quick turn around, since this was now a customer satisfaction issue && a purchase for my daughters birthday.

We would be out of town for a week but I just knew that it would be in the mailbox when I returned. It wasnt.

July ** after returning from vacation I replied to the last message I received from [redacted] requesting a status update on the repair and return of the necklace, No response.

July **, I sent a follow up message asking when I should expect to receive the replacement. No response

July **, I replied to state that a response was required that day or I would be contacting the Revdex.com to file a complaint. No response.

I then began to research the company and its reviews - which I should have done originally- and did not find one "positive" comment.

This type of behaivor and unresponsiveness seems to be their norm.Desired Settlement: I would like the repaired necklace sent to be ASAP. if they can not fulfill this obligation timely then I expect a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They advertised on [redacted] and I ordered two necklaces a month before Christmas. I received one and it was spelled incorrectly. The other necklace never arrived. It's now the last week in January. There is no way to contact them. I got one email from a customer service rep but nothing else in the past three weeks. This company is a scam and in ready to take legal action.

I have never had such a shady experience with a business in my life. It's been 25 days since my order was placed. I was told via email my order was shipped days ago yet there is no tracking number. No phone number to call. They disabled comments on their [redacted] page. But they still are advertising all over the Internet, collecting more money from unsuspecting victims.

This is a terrible company no one answers the phone, you never receive your product and the email never gets a response. I will never spend money here again.

Review: The seller advertised a jewelry item pictured (a "Faith" circular medallion Pendant) that was described as being in Sterling Silver with a Gold-Tone overlay -- listed at the regular price of $49.99 for the sale price of $20.00. When I attempted to order it thru its advertisement by clicking on the options desired, surcharges began to appear ($80. extra for Sterling, $5. extra for Gold Tone). I did not proceed to the check out because I did not want to be liable for the extra amount, and did not know where that website would take me. So I then tried to contact the company via email in order to successfully complete the transaction, -- AND THAT IS WHERE ALL OF THE DIFFICULTIES STARTED!

There has been a succession of almost 20 EMAILS back and forth wherein I asked that EITHER: 1) Someone contact me, 2) Send me your (the business Monogram Hub's) telephone # so that I could contact you , 3) send me your address, 4) Walk me thru the process so that I could complete the transaction with him guiding me -- either via telephone or via email directions, 5)Take the info of the order that I am trying to process and send me a bill (See also 6) below)-- in other words, help me to move forward in some way in order to facilitate this purchase. (I had provided the liaison -- [redacted]) with my personal telephone #s and address and many emails of my availability as to when he could contact me -- per HIS request --in order to help me complete the transaction.) ALL of these requests were ignored. (He would not even send me the business address -- I found it only be filing this complaint to you -- but finally let me know that he was located on the East Coast (in order to discuss the times that he could call me -- BUT NEVER DID, despite his claims to the contrary). --THAT was the only info that he gave me.) Towards the end he made some offers of a coupon reduction for me (BUT NOT ON THE ADVERTISED PRICE!) Nor would he help me to walk thru the process with him so that I could complete any transactions.

His replies to me about trying to resolve the problem were all BOGUS, since he NEVER called at the agreed-upon times, -- in fact, never called me AT ALL -- not even once ! (just left me at the computer on the monograms.hub site waiting for his calls.)

I can forward all of our correspondence to you (around 20 emails) if you wish. This person never intended to allow me to complete the transaction, nor would he 6) pass me on to someone else who could help me. ( I now believe that nothing that he said to me was done in good faith or honest, -- since he did not follow thru on anything that he said.)

This is no longer about wanting to purchase an item. -- This is about the sleazy business tactics of this business. They advertise on "[redacted]" and "[redacted]". I was also thinking about alerting these sites about the sleazy business practices of Monogram Hub.

Please advise about how to proceed. If I can provide you with any additional info., please let me know.

PS I am also worried about all of the personal info that I had supplied to [redacted] {my Name. Addresses (home & email) and Telephone #s.}Desired Settlement: I would like to see these sleazy practices stop. It is unconscionable to me that this businesses can do this to people and still be in business. ( I realize that this might be asking for too much.) This representative of Monogram Hub, Inc. is just toying with people's time and emotions -- never mind extorting money! Their product is nice {I had purchased some of their jewelry before, but not thru their website, but thru "[redacted]"(which honored their own commitment).} How sad that a representative of a business with good products would let emails go this far. (This is also an issue of "Bait & Switch" since surcharges had been applied to the advertised products.)

Monogram Hub can make me an offer, but I would not care about ordering anything from them ever again!

Business

Response:

Review: I ordered a necklace on 12/**/2014 using a voucher from [redacted]. I had received an email stating it was received and to take 2-3 weeks to ship. I have not received the item, nor have I received any feedback on it being made or being processed. I hit the link and it has not even been made or processed as of yet, but they have received my money. I have tried to email them, but have not received any responses. I have tried to call and I just get leave a message and someone will return your call. I cannot leave a message because their mailbox is full and one cannot leave any other messages. I don't know if the company has folded or if they are still in business. Below is the email copy and pasted here:

This email is to confirm the receipt of your recent order from MonogramHub.com. Please keep in mind that for personalized orders the estimated shipping time is 2-3 weeks.

You can always find out the current status of your order by going to [redacted] Date Mon Dec ** 11:42:57 PST 2014

Ship to [redacted] US United States

###-###-####

Bill to Same

betaTOS yes

E-Mail [redacted] (emailed)

Via [redacted] First class mail

Payment No charge

Name Code Qty Each Options

--------------------------------------------------------------------------------...⇄ />
Mother's Necklace w/ MP71120-1-SS 1 129.99 Chain size = 18"

Heart Shape Birthstone Chain type = Link Chain

Charm Enter Birth Stone 1 = May

Enter Birth Stone 2 = Aug

Enter Birth Stone 3 = Please Select

Enter Birth Stone 4 = Please Select

Enter Birth Stone 5 = Please Select

Enter Birth Stone 6 = Please Select

Metal Selection = Sterling Silver

Select Number of Pendants = 2

Pendants (+$10.00)

Enter

name 1 = [redacted]

Enter

name 2 = [redacted] Subtotal 129.99

Coupon discount -129.99

([redacted])

Subtotal 0.00

Shipping 0.00

Tax 0.00

Total 0.00

?

?Desired Settlement: I would like to receive the product I am owed (my necklace) or receive a refund from the company and [redacted]. Thank you.

Business

Response:

We apologize that [redacted] has not been able to contactus. Further research indicates we haveno email or phone messages from this customer. We have located her order and it is due to ship the week ofJanuary [redacted] thru January [redacted]. A tracking email will be sent to the emailaddress on file when the item ships.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 9/**/2014 for 2 necklaces. Have checked for shipping information and cannot find anything other than a statement on their web sitte that says "order under review".

I have called ###-###-#### (3-4 times) and sent multiple emails monogramhub.com several times. I have never heard back from anyone.Desired Settlement: Please just let me know what the problem is so it can be resolved to both parties satisfaction. I would like to receive these necklaces before both birthdays as this is what they are intended for.

Business

Response:

Greetings,

We would like to take this opportunity to clarify the specifics that revolved around this issue and detail what happened and when did it happened.

The issue began when the customer purchased 2 promotional coupons from one of our deal sites .

This coupons allow you to purchase regular issued items from our site and despite the fact that we have made multiple attempts to clarify that ''Promotions cannot be combined'' we are still receiving incorrect orders that are placed this way. To make it more clear we are failing in our attempts to get our customers to read the warning banner that specifies this policy.

The customer wanted to use both coupons on the same order and ultimately purchase 2 items (Each coupon requires its own Purchase Order) . Expecting to have an opportunity to enter the 2nd coupon code , our system ended up charging this customer for the full amount of the product.

Due to a large amount of special orders our customer service response time is longer than anticipated to a point in which we decided to remove our phone number so that we can fully concentrate in providing answers to the large amount of emails containing special requests.

This customers got suspicious due to a delayed response and the phone number being removed , The email was mixed in a large Queue of emails and the customer was not able to get a response.

Ultimately we got in contact with the customer (Thanks to the Revdex.com red flag) and we expedited the shipping of the customers Item.

Item was shipped and expedited today.

For more information please do not hesitate to contact us , For all intents and purpose monogram hub considers this issue permanently resolved.

Best regards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I put my order over a month and half. And still waiting for it. The customer service is a joke. This company is bunch scam artist!

Terrible customer service and delivery. Takes a week to get email resplies and I'm must have missed it if they lost their phone number on their site.

Review: I purchased a [redacted] Deal and tried using the code the same day I bought the deal, send it expired. I contacted the phone number for the company and never got in touch with them. The phone number tells you to email them, I did. In an email they confirmed my code did indeed not work and assured me they would check into the matter and issue a new code, it's been weeks and nothing. . Last contact with them was November [redacted]. I will be contacting [redacted] and I want a full refund of my money and I will make sure that I let everyone know about this terrible customer service.Desired Settlement: I want a refund of my voucher. I will take my business elsewhere.

Business

Response:

In response to the customers complaint. The customer

reached out to use requesting assistance in placing her order.One of our

representatives responded to the customer and was going to get back to her with

a solution to her issue regarding how to order. This response took too long and

the customer decided to file a Revdex.com complaint. A manager reached out to this

customer offering assistance and compensation but the customer refused.Since the

customer is no longer willing to do business with us. I would advise her to

please contact the deal site that sold her the coupon code and have them

provide the refund.We are

currently not in business with this customer since she never placed her order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I contacted the Revdex.com not because it took to long, but because it took too long AND there is ZERO ways to communicate with your company. Your phone number is automated and tells you to access the web. There is no physical person to talk to. The manager called me after I filed the compliant and if that's the only way to talk to someone with your business I don't want to do business with you. I paid [redacted], but [redacted] says I have to contact you for a refund because the voucher with the INVALID code (from your company) has already been printed. Therefore, you owe me the refund. The compensation you say that the manager offered, was what? Not my refund. All he wanted to do was make excuses, how hard is it to get someone a new coupon code or call me to complete my order when I originally contacted your company over 2 weeks ago? I sent the email to customer service back in the middle of November and all I wanted was a working code, you failed at that mission. Your manager should have been calling me then, not after I contacted the Revdex.com. Return my money and you deal with [redacted]. I'm stuck in the middle with [redacted] who trusted you to sell your product and your company who blames everyone else! You're a shady operation!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Responding to the customer’s complaint:We are currently not in business with this customer since she never placed her order.Once again: The customer needs to contact the deal site that collected the funds that the customer wants to have re-funded.We do not carry this customers billing information, nor do we posses any transaction numbers that we can use to reverse payment since there wasn’t any applied directly to us.The customer needs to contact the deal site for a refund.

PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY! ITS IS A HASSLE. I ORDERED 3 ITEMS. I FINALLY RECEIVED 2 AFTER TWO MONTHS OF WAITING BUT I HAVEN'T HEARD ANYTHING ABOUT THE 3RD ONE. I'VE BEEN TRYING TO CONTACT THEM FOR A MONTH NOW AND STILL NO RESPONSE. I WILL NEVER EVER DO BUSINESS WITH THIS COMPANY AGAIN. THEY ARE FULL OF [redacted]!!!!!

Review: I ordered and item and was billed for both the item and shipping in December of 2014 and have still not received it. After calling and emailing on multiple occasions for more than a month, I finally received an email telling me that there was a mistake on my end and that I essentially had to fix it myself. Since receiving the email I have neither received my product, nor received a refund and have not been able to get a hold of anyone since then. Delivery was supposed to have been completed by December [redacted] and I have been trying to contact this company since then (today is 02/**/15).Desired Settlement: I would like to be shipped a replacement for my product free of charge, ideally I would also like a refund for my trouble, and I would like an apology from a supervisor of the company.

Business

Response:

Monogramhub.com wants to apologize to [redacted] for anyfrustration this process has caused her. We have researched the order and the communication exchanges with [redacted]

[redacted]. This order was shipped by us on12-**-2014. With our increased volumeand email outages in December we were not able to communicate this informationnor do research to look into the order. On 2-*-2015 the [redacted] updated the order to delivered. Monogramhub.com has created a replacement order, [redacted] andwe will expedite the shipping to [redacted].

Review: My order came the necklace was not the correct size. I've been trying to contact monogram hub withe negative results!Desired Settlement: I want the correct necklace

Business

Response:

In regards to the complaint issued by [redacted]:We apologize for the fact that the customer is not satisfied with the size of the necklace that was sent.The customer ordered the 14'' necklace according to her order summary. At monogramhub.com we aim for customer satisfaction. We have located the customers email and replied to it diligently. We need the customer to send us a picture or detail more information about the item that was received, once we verify we will be more than happy to send another necklace to the customer without requiring the first item to be returned. As soon as we get a picture and some additional information that can clarify which size the customer received versus the one that was ordered, we will proceed to send the item immediately. We hope this resolution satisfies the customer’s request.

Review: I purchased a Groupon for two $5.00 necklaces from MonogramHub. When I redeemed my order on November [redacted], 2015, I was given a confirmation email for BOTH necklaces purchased. It says it will take 2 to 3 weeks to process and send out. That is fine. I have checked on my order status for BOTH order numbers and BOTH are "Delayed." I ordered these a month in advance due to the fact that they are BOTH Christmas presents. If my order continues to be delayed, they WONT be here by Christmas. I have called their phony number to see if I could talk to someone about my order, no response. I have emailed 3 DIFFERENT EMAILS, with no response. I have file 2 complaints on their website, no response. I am extremely in their customer service abilities. I cannot believe they will NOT respond to emails. They just hide and PRAY we go away. NO. I WONT GO AWAY. I want to know where my orders are and why they are delayed OVER A MONTH prior to Christmas.Desired Settlement: I would like for my orders to be expedited and to know why they are delayed, and for someone to ACTUALLY respond to my emails.

Business

Response:

Responding to the customer’s complaint: As we have been through our support channels.It is confusing to us why we have to respond to this complaint. We have been interacting with this customer

through our support channels. The customer is currently being assisted. The item is built and ready to go , we have had some

inventory related issues with this particular item and we informed the customer

of this issue . The item ordered by the customer is a compound item, it has

other elements inside the item itself and some of these elements are out of stock.

We asked the customer to pick different ones so we can update the order and

ship out the item.We will attach a print screen that proves that we have been

responding to this customer. We will proceed and release the customer’s order as is,

later on the customer will have the option of ordering the inside elements once

they are back in stock.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I really hate to give a bad review because all I want is what I payed for/hired you to do!

Ok where do I started? I ordered two bracelets order #'s [redacted] and [redacted] on 8/**/2015. It is now 10/*/2015. I emailed the business on 9/** asking for a status on my order. They told me--- "Thank you for your inquiry. After checking your order, I see that there are two pending balances, each for $9.95, which total $19.90. These balances are shipping charges. Until these payments are rendered, we are unable to proceed with your order any further. We were unable to charge your card because the billing address did not match your bank records."--- I just recently moved; So I went ahead and paid the shipping regardless of the fact that I paid for the shipping during the initial purchase before I obtained a order number. I then contacted them again asking when will I receive the items and for a tracking number. Moises the customer service rep then responded--- "Thank you for contacting us once again. We are glad to aid you in our processes. Since your item will be mailed USPS First Class mail, we would not have a tracking number for you. Nonetheless, please be reassured that you will be receiving your item this week."-- This was on 9/21/2015 already 3wks later. I waited another week for my package just to find out it still hasn't been shipped. I emailed Moises once again asking for a update and info on my package stating this---"Hello I still have not received my package. The initial order was done on the 8/30 then two weeks went by without anybody notifying me about it not being shipped due to shipping charges. Honestly I feel like I have paid for the shipping twice. Now it has been a month and I still don't have my two bracelets that I ordered. I don't understand why its taking so long and a tracking number was not provided. I work for UPS and understand the logistics aspect. But this is not making any sense. I have also missed the occasions for which I ordered the bracelets for. I am completely dissatisfied in this transaction for the lack of communication and time wasted. Please let me know when I will get my items!!"--Moises responded---"We certainly do apologize for the inconvenience. I am happy to inform you that your items are in the Distribution Department and will be shipped to you this week."-- Meaning that I was lied to and it was not shipped the week before like he stated in the email. Once I pointed out the fact that he didn't do what he said, since then he has stop responding to my emails and has not called me as I asked him to do so on the answering service phone that no one ever answers. I am a really patient person but I do not do well with lies or people not doing their part especially when I have paid for the services. After reading these reviews and being a victim of the situation I will definitely not refer them to anyone else. They have no one to blame but themselves for the lack of satisfactory with the customers as I see this is a reoccurring issue. All I want is my bracelets I ordered ASAP.Desired Settlement: I just want the merchandise!

Business

Response:

In response to the customers complain.We would like to start this email by apologizing to this customer for this terrible experience.We take very seriously our customers feedback and for this reason, that I can safely say that It’s been a while since we had to respond to one of these. The customer indeed placed his order on 8/**/2015. But mentioning this date in an effort to contrast how long it’s been its completely transparent, due to the fact that during the check out process the customer failed to provide an accurate billing address. This generated the delay, the customer’s item was not built and it wasn’t until September the [redacted] that this issue was sorted out thanks to the customer email red flagging the event. Once payment was covered we proceeded to initiate construction of the item. Despite the fact all of our items take 2-3 weeks of constructions time, we still decided to build the item in a rush. The items were constructed and sent to the distribution center. And there they sit waiting to be shipped.Construction completed on Friday the [redacted] since the factory doesn’t work on the weekends we released on the [redacted] , it arrived to the distribution center on the [redacted] under customer verification number #[redacted]. Agent Moises was diligent in responding to the customer, providing multiple reassurances to the tools available to him. The agent provided an ETA for the week of the [redacted] but forgot to factor in the weekend. The customers last email was 3 ago asking for an order status. At no point was this customer ever told that his item was shipped. We have always provided ETA’s in an effort to forecast as to when it should ship. It is not our interest to spread false expectations, when it comes to personalized jewelry, there is plenty of waiting as it is. As the Customer Service Manager I would like to echo our agents call for patience and we ask the customer to please allow enough time for the item to ship. It will go out within the next 24-48 hours. Interacting through these channels presents a very un-pleasant experience as it is . It broadcasts an "us against them’’ interaction, this is not Monogramhub.com’s interest . We are extremely interested in reversing this experience into a more pleasant one, which is why we would like to express our interest to compensate the customer for having to endure all of these events. Our goal is not to be proven right , our goal is to please the customer , to have him come back and keep him happy.Should the customer be interested, please reply to our email containing the tracking number for your order. Yours in service :[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still awaiting shipment for order [redacted]. I ordered two bracelets from Monogram. The issue will not be resolved until I have both Items I have paid for. They expedited one of the two orders; which I do not understand. Because there are two orders!!! I have a tracking number for order [redacted] which should be delivered today. But order [redacted] STILL HASNT SHIPPED. All I want is what I paid for without excuses. If they could expedite order [redacted] like they did for [redacted] with my tracking number today. This issue will then be resolve. Simple!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

9470111899223949811729