Monogram Hub, Inc.

In response to the customers complaint. The customer
reached out to use requesting assistance in placing her order.One of our
representatives responded to the customer and was going to get back to her with
a solution to her issue regarding how to order. This response took too long and
the...

customer decided to file a Revdex.com complaint. A manager reached out to this
customer offering assistance and compensation but the customer refused.Since the
customer is no longer willing to do business with us. I would advise her to
please contact the deal site that sold her the coupon code and have them
provide the refund.We are
currently not in business with this customer since she never placed her order.

In response to the customer’s complaint:It is very confusing to see that the customers claims that we have stopped communications with her , given the fact that we have concrete evidence that we have replied to her in a diligent manner. Our last response was sent yesterday after she emailed us...

‘’yesterday’’. We confirmed with our billing department, the customer requested 3 way call without proper documentation or proof that the funds were collected by [redacted].If the customers bank claims that we have collected the funds, it should show on a bank statement under an approval, tracking or charge code. If it is on the customer’s bank statement, there should be a printout of that statement. This print out must be issued by the customers bank.This would be recognized as an official document from that financial institution in which it will be declared that the funds were charged by our company.We do not have this information. We requested this information from the customer on our last email.However this issue goes deeper than that. Although it is true that those funds were not available to the customer at some point , was due to the fact that there was an authorization issued. What we have been explaining to the customer is that a charge was never issued based on that authorization, because the information submitted for that authorization did not match the bank records.Since this information was wrong, we do not to charge.Ever since that moment the customer and our customer service team have engaged on an endless bank and forward , it reached a point in which we asked a proper code from the bank that can prove that we charged or some documentation that can sustain the claim.So far the customer has not presented this information to our customer service team.

So it appears that this business is run out of their home. I ordered a necklace with a charm that had some engraving. When I ordered it the groupon did not go on the account. I immediately tried to contact them. It's been more then a week and I have emailed them several, several times with no respons. I located them in the Revdex.com and located a number for them. Called several, sveral times and agin no response!!!!!! They have no contact number in the website. They even have a Facebook page they don't respond to art all either. I contacted groupon and they are also unable to get a hold of them. I have already contacted by credit card company. Just be ware!!!!

I brought a Groupon and have been trying to place my order for three days and continue to get a code when trying to call to place the order you can only leave a voicemail or send a email to place a order I wish I would have read reviews before I purchased

I placed an order from monogramhub on 12/7/2017 and the website states they ship within 2-3 week here it is 4 weeks later and still no shipment, when I reached out to them they said my order is out of production. I hope it doesn’t take months for them to ship like most customers have said on these reviews smh. Buyer beware do not order from this company!

I ordered from monogram hub aug. 30th. Received the order last week. I paid extra for gold plate. I paid extra to have a stone added. Total was just under $40.00. I told them the name was ella jewel. I have emailed, I have left a message...No answer back. I can not give this as a gift. First it looks like emma, second the name jewel is not readable either. I can not give this as a gift. I would rather have had it engraved than this loopy mess.
Batch #206236 order# 852678

Review: I bought a monogram necklace, which arrived with the incorrect monogram. Desired Settlement: I'd be happy to return the incorrect necklace and get a correct one.

Business Response:

I would like to confirm that we have investigated the issue and determined that there was a mistake on our part in terms of the coupon that customer was given. This coupon code only covers a 7/8 pendant size monogram and that is what is creating the 55 dollar difference. Since we failed to provide this information correctly and replied to the customer in delay, we have issued an expedited remake order in the customers behalf with the initials [redacted] to be printed in 1.25 pendant size free of charge. Also the customer may keep the one that we have sent initially. Our goal truly is, to maintain customer satisfaction, and we will achieve this goal thanks to the feedback provided by our customers. In reference to this particular claim, we would also like to confirm that we have indeed been interacting with the customer. This reached an escalation point, and manager intervention took longer than the ETA that was given to the customer. The new order number was given to the customer via email. For security purposes this number will no be displayed here. The new order was issued on 11 - [redacted] - 2014. regards,

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Have exhausted all efforts to reach the company regarding an order received which is incorrect:

"Contact Us"

Please email us at [redacted] in order to contact one of our customer service representatives.

Customer Service Message Line: [redacted]

The phone number immediately directs you to contact them via email. I have sent numerous requests; which have been ignored. Desired Settlement: Item exchanged for correction or return for full refund.

Business Response:

In response to the customer’s complaint: The customer placed and order on may the first, using a coupon code acquired from one of our deal sites. The order was placed on May the [redacted] which is the cutoff date that we set for all orders to be delivered by mother’s day. Unfortunately the order was entered on our website, by the customer in an incomplete manner. Key information was missing in order for us to proceed with the construction of the item. This caused the custom order to be removed from the group of orders placed before the cutoff date. Our focus was direct at the orders that where placed correctly before the cutoff. Immediately after mother’s day we started emailing all customer that had incomplete orders. [redacted] order was one of them. We were the ones who initiated contact by making the customer aware of her orders issue. The customer provided the correct personalization and we added this information to her order on the [redacted] day of may, at the same time The item was built and shipped to the customer with a clear stone that represents a blank moth according to our charts. All personalized orders require 2 to 3 weeks of production time before shipping. This means that even as we respond to this complaint we are still within the required timeframe. Due to the large amount of emails and special request generated by the heavy mother’s day traffic we were unable to continue interacting with the customer and we proceeded to provided assistance to other customer under similar situations. The customer was requesting a direct phone call from us, and unfortunately we were unable to satisfy this request. For this terrible oversight monogramhub.com would like to apologize to this customer. As a compensation for this issue we will reply to the customers email with an order number for an extra pendant and a special coupon code that will allow her to order any item from our statement jewelry section for free. We have also contacted the customer over the phone, providing the same assurances that we have provided here and the proposed settlement was to the customers liking.

Review: My first order was placed on November [redacted], 2014 for custom name necklaces. When I received it one of the names was spelled incorrectly. I immediately emailed the company and was told I needed to send a photo of the error (which I did) I was told a correction would be sent. I asked that it be rushed so I could receive it before Christmas. Unfortunately, the next order came and it arrived AFTER Christmas with the name spelled incorrectly AGAIN. I emailed the company again and I was told to send a photo of both incorrect necklaces ...which I did and I asked that the corrected order arrive within one week. I have all of my emails to and from the company if you would like to review them. (they can be forwarded to you) My original order was placed on November [redacted] and here I am 2 months later without my completed correct order.Desired Settlement: I expect to have the order completed and I also feel I should be refunded one half of the order (see below)

1 Vertical Mini

Name Plates

Necklace

Select Number of Pendants : 2 Pendants (+$15.00)

Metal Selection : Sterling Silver

Enter name 1 : Shae

Enter name 2 : Jett

Chain size : 16"

$114.99

Subtotal: $114.99

Shipping: $0.00

Tax: $0.00

114.99

Business Response:

We have been interacting with this customer for a period of time now. And for every claim that the customer has issued, we have attempted to fulfill his demands in every turn.The base line of the issue that needs to be understood is, that these items are handmade. It is not a machine or a computer; these are unique custom cut items. Unfortunately this leaves room for human error. Nonetheless a 3rd order was issued on the customer’s behalf on December the [redacted], it was cut and polished and it is getting ready to be shipped. As per the customer’s request concerning a 50% refund of the total price being 114 USD: We need to remind the customer that her purchased the item from one of our deal site and the total cost of the item is not the total amount paid.Nonetheless, Monogramhub.com will always attempt to fulfill dissatisfied customers, we are ready to provide this customer with a 70% off coupon that will ultimately allow the purchase of any non-sale item on our site.The original item is due to be shipped in about 2-3 business days.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

When I emailed the company to tell them that my second order was also incorrect, I received this reply on Dec [redacted] ...(after Christmas) [redacted], Great morning! I hope you are doing great and getting better! I have placed the replacement order and we are rushing the item through the factory. Below you can find your replacement order information. Have a great day and better tomorrow! From: Monogram Hub

Sent: Monday, December [redacted], 2014 6:19 AM [redacted]

Subject: Re: [redacted] Order status Thank you

I still have not received the "rush" correction. I am not interested in discounts on other items I want what I ordered for Christmas. And it is now January [redacted], 2015. I also feel I should be compensated for the order that was never received for Christmas! (at least a partial refund)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business Response:

The order was rushed. We will not be shipping with the methods previously mentioned by the customer.The item will be sent Through [redacted] Priority mail express , which is a faster shipping method than the one that we normally use.Since the item is made and its on its way to the customer , we consider this issue resolved for all intents and purposes.If the customer requires additional assistance she can email us at [redacted].regards,

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been told before from this company that the item will be "rushed" and it was not rushed. Now, I am told that the item was lost by the [redacted]. The item is supposedly being remade and shipped again,,,,however, I still do not have the item and I do not feel this should be closed until I have a finished product...Spelled correctly AND made correctly. My original order was placed November [redacted], 2014 and It is now the [redacted] of February 2015. Buyers Beware!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have not been able to contact this agency about when my order was shipped. I have called multiple times and it goes straight to voicemail. I have emailed them too.Desired Settlement: My order or my money back. A phone call would be nice

Business Response:

Good afternoon,

Please be informed that we have try to reach customer by phone but no answer. We've checked our records and our customer service representatives have been replying to customer's mails about shipping information on a timely manner. However, it seems that customer has not been able to see or received our mails.

According to our records, this Item was delivered to customer within the estimated time of arrival.

Regards,

Review: I purchased coupons from [redacted] for monogrammed bracelets. I purchased 2 coupons to use at this business. I purchased the bracelets the same day and have not received delivery to date. Contacts fall on deaf ears and nobody will return your messages. I have proof of messages delivery by email confirmation but no reply. Telephone number goes to an answering machine that is full and you can not leave a message.Desired Settlement: Order or refund

Consumer Response:

The items I purchased were finally delivered yesterday. I am still very disappointed in the fact it took over a month to receive and after I filed complaints with the Revdex.com and [redacted]. I will never purchase from this company again!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: . I purchased a [redacted] voucher for a necklace from this company on 12/[redacted]/2014 and went on their website that day to use my voucher and place my order. I paid this $15 as an extra charge for a special heavier chain, and listed on original order, the merchant calls this “Longer Lasting Heavier Rollo Chain” (+$15.00). I received my order on 12/[redacted] and the order was completely wrong. I asked them to make the pendants square and they emailed me stating this would be done, but the pendants on my necklace are hearts. I also asked for my children’s names to be first letter caps only and the rest lower case, they responded back that these requests would be fulfilled but my chain came with names in all caps. I also have a daughter with a Jan birthday which should be a garnet stone but I got a ruby colored stone instead. My packing slip clearly states they included a “link chain” NOT the “Longer Lasting Heavier Rollo Chain” I paid the $15 extra for. I emailed them on 12/[redacted], and twice following this and have received NO response. I also contacted [redacted] about my issues and they are still unable to get the merchant to do anything about this erroneous order. I at least want my $15 back since I never got the better chain I paid for and have proof of it if you compare my orders records to my packing slip. They have horrible customer service and I cannot get through to them at all.Desired Settlement: I want a chain to my specifications to be sent to me with the heavier better chain I paid $15 for or I want a full refund of money paid to [redacted] and the additional $15 for the better chain I never got. I also want it on file what a horrible business this is.

Business Response:

Monogramhub.com would like to apologize for not being able to respond in a timely manner to this customer’s complaint. In late December and early January we encountered an issue with our email system that in combination with a holiday rush it caused a substantial increase in our response time. We would like to inform to this customer that we will fulfill her desired settlement and at the same time we will go beyond , we will refund the 15 dollars that the customer paid and at the same time we will also send the longer lasting heavier rollo chain that she was originally supposed to receive. We will also provide the customer with a coupon code that will provide her with 80 % off any future purchase of a nay non sale item.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My issue is not resolved by refunding only the extra $15 I paid for the better chain they never sent. I paid [redacted] for the voucher I used with them for the necklace that was made incorrectly in 3 different ways, names were all in caps on engraving, one birthstone was a ruby and was supposed to be a garnet and lastly, the stones were hearts instead of the squares I wanted. I will NOT use 80% off coupon and waste more money on their website. My issue can only be resolved if they make me a new necklace as I wanted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business Response:

Monogramhub.com wants to make this the way [redacted] expects.We want to point out on the original order the letters were in all caps. The customer enters the order. We also would ask [redacted] to look on our website at our birth stones. A sample is found at the bottom of this page [redacted]. We have created a replacement order. The order number is [redacted]. The order will be expedited. We hope this meets [redacted] expectations.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: upon purchasing a necklace from their website it stated deliverer would be by December [redacted], 2014 or sooner. I have NOT received the product still. I have called and left multiple messages and I have sent several emails to Monogram Hub. I did receive an email back about 2 weeks ago from a customer rep saying they were sorry but that was it no tracking number or when I would receive the product. I emailed back inquiring about when I would receive the product and I have not gotten a response from them.Desired Settlement: I would like the necklace I purchased which was for my mother for Christmas!

Business Response:

Upon thorough review of the situation, we determined thatthe order was place after our Christmas cut off that was posted on our websitethis extended the production time. On 12-[redacted]-2014 we responded to [redacted] email request notifying her that therewas an issue with her credit card. The order was taken off hold and went into production on 12-[redacted]-2014. The order is due to ship the week of 1-[redacted]-2015. We apologize for the inconvenience this experience may have caused and for our delayed response to [redacted]. We are doing everything we can to improve our customer service response times.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

I filed a complaint on MonogramHub (ID [redacted]) several weeks ago. Their response to you was they were mailing my item I purchased December [redacted] on January [redacted]. I still have not received that necklace that was supposed to be a christmas present for my mom. If you could please look into this that would be great. I just want the necklace I ordered for my mom. Thanks so much for your help. [redacted]

Business Response:

[redacted]’s necklace was delivered on February [redacted], 2015. We apologize that it took longerto ship that we though. This was a popular item for us this holiday season. The tracking link is below.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have not received my order that was placed on 12/[redacted]/15. In the confirmation email it states estimated shipping time is 2-3 weeks. When I checked my order status on 12/[redacted]/15 it said my package should be mailed out on 12/[redacted]/15, now when I check it says my order is being processed. I have emailed Monogramhub several times and called once; I have yet to receive a response.Desired Settlement: Deliver the product or issue a refund including the $10 that I paid for the Groupon. Total refund, including coupon is $34.95

Business

Response:

Response from [redacted]: This customer emailed barely 3 days ago. The customer placed an order for a ZB30444 Clasp Bangle Monogram Bracelet. This is one of our most popular items, to a point in which we had to establish a separate cutoff date for Christmas deliveries. We made public in both our website and the deal sites website that the cutoff date for Christmas deliveries for this particular item was November the [redacted]. For additional information please see a copy of the attached bulletin that was made available to all customers in an effort to communicate this information to all buyers. We also informed all customers about our second cutoff for all other orders which was November the [redacted]. The customer’s order was placed on the [redacted] of December which entails that the item will initiate construction after December the [redacted]. The item is now on the final stages of production, it is on schedule and it will be out soon. We advise the customer to please allow more time for the process to complete.

Review: I purchased a infinite heart necklace through [redacted] for from MonogramHUB on 12/[redacted]/2014. The necklace would come engraved with what ever I chose to have on the heart. I chose to have my daughters name that passed away written on it. I received the necklace on 01/[redacted]/2015 when I opened the necklace the length of the chain was very short, the quality of the chain was cheap and plastic and the writing on the necklace looks smeared and spray painted. For a sterling silver item it definitely was not. The writing on the chain was so sloppy I could not tell what the name on the chain said if I did not look really closely. That same night I emailed customer service so when they opened on Monday the [redacted] they would see my email. I received a response from them later that day asking for a picture of the item and description of what was wrong to be sent to them. I sent them the email and I have not heard from them. Now on their website it state refunds have to be address within 14 days. I purchased from mongramhub before and I did not have no issues with my previous orders but this item is very special and sensitive to me. I need some assistance trying to reach out to this business. After this issue and the lack of response and poor customer service I received I will never shop from them again.Desired Settlement: I do not want a refund I would like a replacement necklace. But due to the quality of the one I was sent I want a different one. I want to chose another necklace that is either equal or lesser value to what I paid for.

Business Response:

In response to t his customers complaint, on behalf of [redacted] we would like to apologize to this customer for not responding to her email on time. We did experience a strong holiday rush , combined with technical difficulties with our most effective response lane (Email systems).We would like to guarantee to this customer that we will make it right by her and her daughter’s memory.Through this communication we will make official the following assurances to this customer:1-We will email you and call you today 1/[redacted]/2015 to re establish a connection outside this public channel. This will be done in order for the proper customer care to be established.2- Your communications will be placed ahead of our Q and your responses will be promptly responded.3- We will request from you a picture of your daughter , this picture will be laser engraved in a steel locket then it will receive a special polish treatment that will make it last for an extremely long period of time at no cost to you.4- We will also remake the item you requested and it will go according to the standards that you initially expected from us.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because:

I filed an orginal complaint on 01/[redacted]/2015 regarding a necklace I brought with MonogramHub. They reached out to me stating they would send me another necklace, since the one I originally purchase came out horrible. The company reached out to me regarding the issue after I filed my complaint with Revdex.com letting me know I would get a replacement. I sent an email to them on 01/[redacted] and since then I have not head from the company. I am furious with them to the point I do not want nothing from them but my refund. I am outraged at the way they handle customer complaints and returns. I still have the original item I purchased unable to ship it back because I was never given a return address. I no longer want anything from this company but my refund!

Business Response:

We have established contact with this customer and we are ready to rebuild the customers item, plus the an additional item of her choice.

Review: I ordered a necklace [redacted] on 10 / [redacted] / 2014 was told it was shipped on 10 / [redacted] / 2014 as 10 / [redacted] / 2014 still not received it did a tracking through [redacted] and the track number that monogramhub gave me they could not fine. Desired Settlement: want what I paid for

Business Response:

Greetings, We are sorry to hear that [redacted] has had a bad experience with the item that she ordered. We have been interacting with her through email. Her customer service ticket id number is [redacted] . After contacting our distribution center we were able to confirm that [redacted] has effectively mishandled and lost the customers package. In response to this disappointing service we have issued a remake order on behalf of this customer and absorb the rebuild cost. The item shipped out today and it is heading towards her location as this email is being written. Regards,

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As of 11 / [redacted] / 14 still not received

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business Response:

In response with this issue, we contacted the customers local post office and they have submitted documentation that they have in fact delivered to the address that the customer has specified. We have made multiple phone calls trying to find out why are these items not reaching the customer. this is the 4th item we have sent to this customer and yet no success. As a business we are doing our part trying to get this issue resolved and in no event has the customer gotten miss informed. We have also attempted to contact [redacted] over the phone and are ''never able to reach her'' despite the fact that we have assigned a team of 3 agents dedicated solely to the resolution of this issue. As I am writing this communication (01 / [redacted] / 2015 at 14: 03PM US eastern) I have called the customers phone number 3 times and we cannot establish a connection. Let it be stated on record that we are attempting to resolve this in the most diligent way possible with no positive results present. If we ever reach [redacted] via email or phone, we will continue our efforts to get this matter resolved, not because this is registered as Revdex.com complaint, but because it is our responsibility as a business to deliver the goods that where purchased by the customer.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that my complaint has NOT been resolved because:

[Your Answer Here] How many more times are you going to change your story. The last time your response was that I signed for the item, when I replied that I do not live in Republic mo. Now you they are saying the post office has mailed four of the same item to my house. I will be making a trip to my post office to see what address they have sent four of these items to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I used a [redacted] to order the mother's necklace with birthstone charms for a $40 purchase. The site put in an order for two of these (only charged for one because of the [redacted] ) and I was charged for tax and shipping, even though the [redacted] said I would not be. I called and e-mailed multiple times to alert them of this. I was finally e-mailed back that I would receive a refund, but it was never issued. Desired Settlement: I would like to be refunded my entire order amount ($152.41) as I should have not been charged AT ALL because I had purchased the [redacted] .

Business Response:

In response to the customers complaint: The customer placed an order on our website and failed to pay attention at the cart and the order summary at the end of the transaction. The customer did not noticed that she was ordering 2 items instead of 1, this is the reason why the customer was charged tax. According to the customers state law we were supposed to charge that tax as a concept for the purchase of the second item, (not covered by the coupon) . Despite the fact that this happened and despite the fact that we had an order in production in we which we had already invested time and man power, we decided to refund the customers excess amount (even thou the customer signed an agreement that all sales are final) we proceed to grant this refund, because we understand that the customer only needed one item. Attached to this complaint you will see a copy of the credit that was issued to the customer. We have an authorization code that proves that we in fact responded with diligence and refunded the customer. What needs to be understood here is that all refunds take time to be available; this will depend entirely on the customer’s Credit Card Company or bank. The desired settlement expressed by the customer will not be fulfilled since Monogramhub.com has not failed in its responsibilities a seller, by taken care of the customers issue immediately, honoring the initial purchases and the all of the agreements involved.

Review: I originally saw the item on [redacted] and purchased it from them a redemption code to get the Clasp Bangle Monogram Bracelet in Sterling Silver through MonogramHub. I put in the order to MonogramHub on 11/[redacted]/2015 and had problems with the order taking my information as the Biller and whom I wished to send the item to. I immediately tried to contact them about the issue, and sent over 4 emails to them and to GroupOn to help me rectify the situation before the order shipped. It took over three weeks to get a reply from MonogramHub, then it took another week to get an email to do the correction. Finally on Jan [redacted], 2016, I received and email from MonogramHub stating the item had shipped out on Jan [redacted], 2016, by [redacted] First Class Mail with a tracking number. Well, my granddaughter still has not received it and I have trying to get them to contact me because [redacted] has no record of such a tracking number, and the company does not allow you to contact anyone to get information. I feel I have lost my money and the hopes of this being a special Christmas Present for my granddaughter. They have failed to contact me or to rectify this situation with me.

Desired Settlement: To have order shipped and delivered.

Business Response:

The Christmas delivery cutoff date for this item was November the [redacted]. This information was made public by the deal site and our website. The customer’s order was placed on the [redacted] of November. There was a billing related discrepancy that was sorted out on the [redacted] of December. This will automatically in tale that this item will initiate production after December the [redacted]. Once the funds were collected, the item was built and shipped on the [redacted] of January. The customer emailed us 4 days ago (that is 6 days after it shipped) on Friday at 4:32 PM (outside of our office hours) to report that the item was not received. We will investigate what happened rebuild or re-ship this item if needed. We ask the customer to please allow more time for us to be able to respond to this issue. We will have a manager handle the case and conclude this transaction by providing the customer with his or her desired settlement.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for a pair of earrings with this company on December [redacted]. My order confirmation stated that shipping time was 2-3 weeks. It is January [redacted] and I have received no information on my order. I contacted the merchant to find out the status and have received no response. Their online "status checker" tells me that my order is "in process."Desired Settlement: I would like a refund. I purchased this item using a [redacted] voucher, which means I paid $29.95 to [redacted] for a voucher and used the voucher to purchase the item from MonogramHub. [redacted] will not refund my money because I have redeemed the voucher with the merchant.

Business Response:

We are responding to our customer’s complaint.The customer placed an order; this order was placed on December [redacted]. The customer placed the order passed the cutoff date for Christmas. The item is being built and it is in the final stages of production. It will be released soon and shipped this is the reason why the deal site has not refunded the customer. If the customer wishes to cancel the order we can proceed and a refund will be approved. However we need confirmation since the order is on the final stages of production.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will note that my complaint was never that the item did not arrive before Christmas. I knew I placed my order after their cut-off. But, I was given a window of 2-3 weeks from the order date and that time passed with no communication or update from the company. I didn't receive any response from the business until after I made this Revdex.com complaint.

Sincerely,

Review: Oh goodness, where do I start. I placed my order October [redacted] and I have yet to receive my items or any communication from MomogramHub. I called numerous times with no response and then the last 3 weeks, no one picks up the phone but a answering machine...guess what? You are unable to leave a message (this has been going on for 3 weeks). I've sent multiple emails without one reply. I have 8 orders pending and not a word. I counted on these for gifts and now what. I've checked their website that says: "Due to the holiday season we are experiencing higher than normal special order inquiries. This has resulted in longer response times from our customer service representatives. If you have sent us an email, please rest assured that you will get a response from us in the order that your correspondence was received.

All orders placed on or before November [redacted] will be shipped before Christmas day". Well it's 12/[redacted], do we think that is going to happened. Why would I take the time to order in OCTOBER and then not receive my gifts by Christmas because I really don't think this is going to happen. Even if it does, how am I to turn around and ship them out in time. They say allow 2-3 weeks for processing, but coming close to 2 MONTHS in utterly ridiculous. I have no idea what else to do because I am counting on these gifts and I cannot even get a phone or back.

Business Response:

All items where sent through express shipping (overnight).We managed to deliver on time. we also contacted the customer over the phone and compensated for the situation.

Consumer Response:

The company Monogramhub did in fact call and speak with me directly. They were sincere in their apology and offered compensation due to the added shipping costs I will incur.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,