Monro Muffler Brake, Inc.

This letter is in response to the complaint from [redacted] R. [redacted], #[redacted].          I will process the requested refund of $66.31 to the [redacted] Card that Mrs. [redacted] used to pay for our service. While I believe that our shop was trying their best to assist Mrs....

[redacted] so that she did not have to purchase new brakes from the start, I understand that we did not resolve the issue and I do not want to aggravate Mrs. [redacted] further. I will process this refund back to Mrs. [redacted]’s [redacted] Card on 1/13/2017 and the credit should post to her account within three business days from that day. I apologize for the negative experience and I wish Mrs. [redacted] the best moving forward. Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted], #[redacted].
             Ms. [redacted]
left our shop in March of 2014 with an invoice showing that she declined an
alignment and the road hazard coverage warranty. She never contacted our
corporate office or the shop to discuss her bill which clearly states she
declined those services. Ms. [redacted] never contacted our corporate office and
instead reached out to a third party to report her complaint. As we have
previously mentioned there was no rotations done on these tires, which will
cause the tires to wear quickly as well. Tire rotations are recommended to be done
every 3,000 to 5,000 miles to maintain the tires properly. We believe Ms. [redacted]
is simply trying to blame our company for her own negligence in properly
maintaining her tires. At this point we are not willing to offer Ms. [redacted] anything
since she has already replaced her tires and denied us the ability to help her
before with this prior to replacing the tires. 
Thank you for your time,
[redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  This shop causes more damages to my car. Recently, I have spent more than  $1000.00 to fix the car, and   it is a leased car. Moreover, if you have listened to the recordings Bob agreed to fix my car with no free of charge if there is something wrong with the front brakes , and the back of the  two tires. The fact that I brought the car to his garage twice to fix the brakes and the back tires; he did not fix it . I want a refund. As a customer, you supposed to have more than 30 days warranty.  Instead of him fixing the issues that he caused in my car, he wanted to get more money out of me. This is not how you treat a first-time customer. For all this matter, I want a refund.  If I do not get a refund as soon as possible, I will bring this issue to the supreme court and call my lawyer.  
Regards,
[redacted]

This letter is in response to the complaint from [redacted], #[redacted].             I would like to apologize to Mr. [redacted] for this issue occurring in the first place. As soon as we received the complaint from Mr. [redacted] we immediately...

reported this issue to our Risk Management Department. We consider any oil leak that occurs after an oil change service to be a very serious matter and something that needs to be investigated thoroughly. Our Risk Management Department is currently investigating the situation that lead up to this complaint. I will gladly update this complaint and Mr. [redacted] with any further details as soon as I can. Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted], #[redacted].          I apologize to Ms. [redacted] for this matter ever occurring and I would like to thank her for giving us time to get this refund handled for her. A check for $73.50 is being mailed out to Ms....

[redacted] this week to the address listed on this complaint. Thank you for your time, Kyle P[redacted] Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Within less than six months, I don't think that having perfect breaks to needing to be replaced completely is not the norm.  There is still an issue with the brakes grinding and one of the mechanics at the shop said they were still grinding when he took them out driving and the manager or trainer that was there that day, told him not to say anything to me. I was told by the manager at the store that there have been problems before with people having problems with their cars and issues until he came along. I wished I had known there was a problem before hand so I didn't have to pay for a brand-new brakes. This company owes me the money back for my rear brakes.  If I was told back in December that I needed new brake pads, then there wouldn't be an issue today. The company is at fault for not keeping on their employees for doing the correct job before hand. It is not my fault that there were issues in the past but now I am paying for them.
Regards,
[redacted]

This letter is in response to the complaint from [redacted], #[redacted].               I would like to apologize to Ms. [redacted] and her son in law for this error that took place at our shop. I appreciate Ms. [redacted] contacting us prior to...

filing this Revdex.com complaint and allowing us the opportunity to resolve this matter for her.  A credit of $504.24 was processed to Ms. [redacted]’s Visa Card on Monday 5/23/2016. If there is anything further we can assist her with I would ask her to call us back at the corporate office.  Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted], #[redacted].                    Ms. [redacted] contacted our corporate office and filed a complaint on February 28th 2018. A few days ago Ms. [redacted] forwarded our...

office documentation from [redacted] Brokerage with information regarding payment due for her monthly rent.         Ms. [redacted]’s letter from [redacted] Brokerage contained information that indicated that the balance owed included late fees as well as eviction processing fees that would not be a result of one late payment from only the month of February; furthermore, this letter does not prove that the overcharge from our shop is the reason for the insufficient funds.         Due to the information presented in the letter from [redacted] Brokerage and there being no other documentation indicating that our shop was the sole reason for these fees, Ms. [redacted]’s request for further reimbursement has been declined.  Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted].
[redacted], #[redacted].
 
            Our
corporate headquarters processed a refund for $114.49 plus tax back to the
Master Card that was used for our service on 5/22/2015. We...

apologize for any
delay in taking care of this request.  
Thank you for your time,
[redacted]
Customer Service Manager

The only other thing I can think of is a refund on my oil change.  I originally went into their facility for an oil change, and they attempted to scam me out of a couple hundred dollars after I came back to pick my car up.Thanks!

This letter is in response to the complaint from [redacted], #[redacted].   Ms. [redacted] contacted our corporate headquarters on August 10th to report that there was an issue that occurred after we installed a battery in her vehicle. On the very same day our local Market Manager contacted our...

Customer Service Department to report that he was going to pay to have this corrected at a local Honda Dealership. It is my understanding that our company paid out approximately $1000.00 to correct this issue at the local Honda Dealership and that this work corrected Ms. [redacted]’s issues. Our Market Manager states that the vehicle was never undriveable and that the rental car issue was never brought up to his attention at any point. At this point in time I will not be authorizing a reimbursement for Ms. [redacted] as we have fixed the issue we caused with the vehicle and I do not have permission to refund the rental car bill. I apologize to Ms. [redacted] for any inconvenience this situation has caused.  Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted], #[redacted].        We originally mailed a $100.00 rebate card to Ms. [redacted] on 10/26/16, which was within the eight week turnaround time that our company originally advertised. Ms. [redacted] contacted our Customer Service...

Department on 11/29/2016 and her call was forwarded to one of our Marketing Representatives named Don for more information. Ms. [redacted] was informed of the date when her original card was mailed out and Don agreed to send another card to her at our cost. That same day Don requested a cancel and reissue with our vendor that is handling this rebate program and the new card is set to be mailed as soon as the card is activate. Both cards were mailed to the correct address, which has been confirmed with Ms. [redacted], but we are still unclear why the first card was not delivered. I sincerely apologize for the delay in getting this card delivered to Ms. [redacted], but we have assured her that the card will be sent to her as soon as it is ready to be mailed.  Thank you for your time, Kyle P[redacted] Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  FoI disagree because the employee waiting on me clearly statedr your reference, details of the offer I reviewed appear below.
Regards,
[redacted] L [redacted]
I disagree because the employee that waited on me clearly stated that they had found other tires right off the shelves that had the same issue as mine did and said that thy was able to catch them but must of missed that one.The way the small hole was there is no way it was from running over something it was in the side of the tire and was very small like a needle hole

This letter is in response to the complaint from [redacted] G. [redacted], #[redacted].              Our shop submitted a refund request for $328.19 to our corporate headquarters for Mr. [redacted] for the replacement of a damaged sensor. We have not...

received a copy of the outside shop invoice in order to be able to process this refund. If Mr. [redacted] could forward the invoice where the damaged sensors were fixed we would be able to move forward on handling this complaint. If Mr. [redacted] could fax the documentation to my attention at ###-###-#### I will get this handled for him as quickly as possible.  Thank you for your time, Kyle P[redacted] Customer Service Manager

This letter is in response to the complaint from [redacted], #[redacted].   I cannot find any record of [redacted] contacting our corporate office at any time to seek assistance with resolving this issue. I have found services performed in April 2016 that is potentially related to this complaint;...

however I am unsure that this was the service that [redacted] is referring to. In the complaint [redacted] states that an outside shop diagnosed and fixed the issue with the vehicle. In order to proceed with addressing this complaint I need to have the opportunity to compare the services that our company performed to the services performed at the outside shop. If [redacted] could forward the outside shop invoice to me through the Revdex.com website, or fax the documentation to my attention, it would be greatly appreciated. If faxing is easier, please forward the invoice to ###-###-#### to my attention.  Thank you for your time,  Kyle P[redacted] Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My daughter was admitted to the hospital. When her problems resolve I will get the parts tested. She is my priority right now. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As I previously explained, Monro Muffler Company incorrectly installed brake parts to my 2010 Town & Country in which I'm still having issues with (brakes squeaking) etc. I requested a full refund so that I could take my vehicle to a more professional mechanic to resolve the issue  and not have to take a chance of being inconvenienced any further missing time off work. I asked for a full refund for being inconvenienced and for pain and suffering. Instead if this issue isn't resolved soon then I will be forced to report Monro Muffler to (Harrisburg, PA License Dept), notify CBS News consumer affairs and file a lawsuit with small claims court. Thank you,R. [redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to the complaint from [redacted] W. [redacted], #[redacted].        If Mr. [redacted] would be willing to send me the invoice from Omega Auto Works I would be willing to review that documentation for a potential refund of our work. I would like the opportunity...

to review the documentation before I confirm that our company will be refunding Mr. [redacted] for our diagnostic service. Please forward the documentation through the Revdex.com website, or via fax to my attention at ###-###-####.  Thank you for your time, Kyle P[redacted] Customer Service Manager