Monro Muffler Brake, Inc.

After reading my complaint you can understand my situationAfter picking up my truck from the Monro place I realized immediately that my tire air pressure was onI parked the truck and went right back inside and asked manager Cristofer why the indicator light was on He responded that it will
adjust self in driving after just few milesI was not happy at all but accepted that answer bc I had no choiceI've driven about miles and the low air pressure indicator was still onI took my truck to the local Toyota dealership here in *** called ,*** Toyota , and they installed my wheels and they told me that two other sensors aren't working This is total of sensors damaged to replace the other two *** Toyota would charge about $This has totaled number of sensors damaged by Monro garage staff to sensors I already paid to Monro $ 84for the sensor and 16$ installation cost and the crazy thing is all sensors functioned properly before I took my truck to MonroThey also lied to me on the way out that the air pressure sensor indicator would adjust and turn offThe Toyota staff told me that in the past it would take few miles for the sensors to adjust but with the new ones it's reading properly right after it's installed I've been done very wrong by Monro and already paid for the sensors they broke and now I'll pay another almost $ to Toyota dealership to replace additional two sensors that Monro broke .I have receipts from the Toyota dealership and notes writes addressing my two damaged sensors and I can furnish all paperwork pet your request. I feel that Monro needs to refund my money that that took from me and they also need to pay me to replace other two sensors that they damaged I will not have any work done at Monro place again after being treated this way I want to thank you for your effort and time and I hope that you can help me out . *** ***
***

This letter is in response to the complaint from *** E***, #*** If Mr*** could forward the Honda invoice to me I would be happy to refund him for itI apologize to Mr*** for the inconvenience of having to wait longer to be reimbursed for this
service but our corporate headquarters never received the Honda invoice in order to process the refundAs soon as Mr*** can get that bill for $to me I will have a check processed for reimbursementThank you for your time, Kyle P*** Customer Service Manager

Attached is my customer receipt from Toyota showing the results of the brake inspection done on 10/19/17, days after the brakes were replaced on 10/8/Inspection shows rotors out of round and needing replacement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Hello,I am not really sure why it is not understood that the Business Response to my complaint is not acceptable I have provided you with the receipt of payment from me for a job that was not done properly I went to my dealer, who obviously had to drain my transmission fluid and fill the oil again as well as fill the regular oil, tighten things that were left loose Monro does not deserve to keep my payment when they did not do the job! Although the dealer did not charge me, I had to take time to first of all wait over an hour for my service at Monro, bring my car back to Monro when it started making all kinds of noises I was also given a Transmission Flush which was not needed! I had to take time to bring my car to the dealer so that they could make right all the things that Monro did wrong, and I'm being asked why I do not accept Monro's response? I would like to have a full refund from Monro

This letter is in response to the complaint from *** ***,
#***
I would
like to start by saying that Mr*** could have placed a quick phone call to
our corporate headquarters and we could have resolved this for
him the same
dayI will refund Mr***’s $back to his Master Card and the credit
should be back to his account by December 4thI wish Mr*** had
contacted us directly and given us the opportunity to handle this for him
before getting a third party involvedRegardless, I appreciate Mr***
bringing this to our attention and I wish him the best in all future matters
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** ***, #***
I would
like to start by apologizing for what occurred at our shop; any time lug nuts
are left loose it is a very serious and potentially
dangerous situationI will
make sure that appropriate disciplinary action is taken against the employees
responsible for thisI would like Mr*** to clarify the resolution that he
is seekingI am more than willing to contact our shop to help rectify the
issue with the brakes grinding but I would like more clarity on what Mr
*** is looking to have fixed beyond thatA full refund is not being
offered at this time because both vehicles involved are getting use of the brakes
that are on the vehicleI have reached out to the District Manager to seek his
assistance in helping remedy this situation
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** G***, #***Our shop has already performed several hundreds of dollars’ worth of work for free for Mr*** and I do not believe that he is entitled to what he is requestingI stand by the offer I have made him and I will not be offering him anything more Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***,
#***
We would
suggest that Mrs*** contact Ted directly herselfWe did not cause this
issue, but are willing to work with her at the shop to explain and resolve this
situation
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** A***, #*** I apologize to Mr*** for our shop providing him with an incorrect diagnosis of his vehicle’s issuesI will process the requested refund back to Mr***’s Visa Card that he used as payment
on this serviceMr*** should see this credit posted to his account by 3/23/at the latestThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer faxed attached invoice
Regards,
*** ***

This letter is in response to the complaint from *** *** ***, #***
Mr***
contacted us on 6/17/via phoneHe stated he held us responsible for the
tire failing after driving away from our shopWe
inspect every vehicle we work
on and if we had been able to recommend a tire sale because the tires needed to
be replaced, we would haveAt this point we still do not know whether the tire
failed by itself or whether Mr*** hit something in the road that caused it
to failMr*** stated he did not like the price of the service after it
was doneMr*** was informed of our 30-day price match guarantee and he
turned that offer down and said he would contact the Revdex.com
Mr*** can still provide us with an estimate from one of our competitors
such as *** *** *** *** *** *** *** *** *** *** or any dealership under the 30-day ride guaranteeWe will not refund him
simply because he states he was told the service could be done for less.
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** K***, #***
Our department recently mailed Mr*** a check for $for the diagnostic fee from *** Cadillac*** Cadillac found that the wiper motor park switch is bad; this part is under warranty with our company still and we would like the chance to fix this for Mr***Mr*** has supplied documentation that shows there is an issue with work that is under warranty from June and I would ask that Mr*** return to our location on French Road in Cheektowaga so that we can fix this for him under warrantyPaul at the French Road location would like to resolve the issue with the wiper motor for Mr*** and I would ask that he contact Paul to set up an appointmentThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It was not replaced at no chargeThey charged me $for the tireWhich they are claiming I ran over something and because I did not purchase the warranty there was nothing they could doThey offered me the warranty again and yes I did not accept it because I will never go back there again or refer anyone to that storeI then called corporate for their help and they were contacting the store to see their side of the storyCorporate never called me backI had to call them, and she was very rude and said I did not take the warranty so there was nothing they could do for me but charge me $for another new tire (which $was half the price of what I had paid for the new tire) They both (store & corporate office were very rude) and I think that's what bothered me the most how unprofessional they are with their customersI work with customers all day myself and even if I don't agree with them I treat them with respect just like I would like to be treatedThe store rudeness was not acceptable not to mention the WORST even their Corporate office that's Horrible!!!! I read the reviews after thisOne man said he went in to buy new tires drive home to realize he had the same tires on his car and had to go to get the new one's put on???? I just don't want any other customer to me treated like I was
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meI have attached the receipts for the dip stick, oil change and the MrTire coupon that was supposed to have been used, but wasn'tThat is why I would like a refund on the oil change, they screwed everything up and were completely unprofessionalI appreciate your concern and trying to help resolve this issue
Regards,
*** ***

This letter is in response to the complaint from *** K***, #***A refund check in the amount of $for the oil change has been processed and mailed to Ms*** alreadyI apologize that Ms*** has not yet received any communication back on this matter from our corporate
office, but I would like to make this right to Ms*** and address these issuesIf Ms*** can forward a copy of the tow bill to me I will be happy to reimburse her for that expensePlease forward a copy of that tow bill through the Revdex.com website or fax to my attention at ###-###-####I sincerely apologize to Ms*** for the issue that took place and for the poor follow up afterwardsI encourage Ms*** to contact our corporate headquarters if she has any issue moving forward with this matter or any other issueThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from Darlene
***, #***
We have provided a copy of the
signed estimate to help confirm our company’s stance on this matterThis work
was needed and was approved to be performed by the customerWe apologize to
Ms*** for any misunderstanding, but we will not be refunding anything to
Ms***.
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** J***, #*** If Ms*** would be able to forward me a copy of her mechanic’s invoice where she paid $for this work to be corrected, I would be happy to review it for a potential refundI would
like the opportunity to review the documentation Ms*** has before I commit to refunding her for the outside shop invoicePlease forward the documentation through the Revdex.com website, or please fax the invoice to my attention at ###-###-####Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** *** ***, #***
We will
send Mr*** the $service creditThat can be used towards the
purchase of the road hazard coverage at the shop if he would like.
Thank you for your time,
Kyle Peterson
Customer Service Manager

This letter is in response to the complaint from *** E***, #*** According to our Store Manager, Mr*** was made aware that the parts his vehicle needed had to be ordered through the dealer and would not be available for a few daysI apologize to
Mr*** that our Store Manager did not handle this situation more to Mr***’s liking and I can certainly understand the frustration of being without your vehicle unexpectedlyI will be happy to offer a refund to Mr*** for 10% of the bill as a customer service gesture for the wait and the aggravation of this situationThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not sure which option to choose--accept business response or don't accept. The business asked us to fax them a copy of the receipt for the outside auto repair shop that had to repair the work done by Monro Muffler in Hornell, NY on 12/26/15. We faxed that information to MrKyle P*** on 1/25/ Was not sure if this means we "accepted" their response or "rejected" it We will accept their response when they reimburse us for the extra repairs we had to make due to Monro Muffler of Hornell's poor work.*** ***