Monster Worldwide, Inc.

I will review this matter shortly and report back to you. Thank you.[redacted]

I am the [redacted] for Monster Worldwide. We apologize that the customer's experience with Monster was an unsatisfactory one. We have reviewed the matter and do not believe the error in the job posting occurred by the Monster representative. Rather, the customer reviewed the job postings and made...

edits which resulted in some errors or low rate of job applies. Nonetheless, strictly as an accomodation to the customer, we are willing to give the customer two free job postings to resolve the matter. Thank you for your cooperation.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] lied about the companies billing process. WhenI asked him about the overlap in dates, he told me that I’d never be billed formore than one service or more than the total amount of the next contact.  I was told that he would work that out with accounting.Without that fundamental misrepresentation, I would never have signed the contact.  When billing didn’t go as I was told it would, I was thentold that it wasn’t the policy to move dates. When [redacted] was asked about why my contract had overlapping dates, hecame up with a story to cover himself about me asking for a second seat for my service.   Seethe email below…From:[redacted], [redacted] Sent: [redacted]To: [redacted]
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[redacted] However, I can provide proof that ** wasn’t involved in my companywhen the original contact was signed in September, which means that ** (theother person mentioned in the above email) was never a factor in my agreement.  Bottom line, it is not legal to misrepresent key elements ofa contact to a client.  I have not usedmy any Monster product in my new contact, and it needs to be cancelled. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],Thank you for your response, again as gracious as it is, I have to decline. I took the company to the very last cent I could afford with out winding up living on the street. I do not think the settlement is fair as I already over paid, I paid close to $1 per resume where as if I had used my full license, it is closer to .5 cents.With that said, you are additionally trying to collect money and not delivering a service. It is like trying to bill someone for the remaining 8 months of cell phone service when you would not be providing the service.  Or charging for an insurance policy after the person died and suing the estate saying the person side a year contract.  You are not providing a service at that point.I can expound on this further if you would like but I feel it would be beating a dead horse. I do understand that it is unfortunate that this happened, I would much rather be still recruiting making lots of money and paying my Monster agreement in full, however that didn't happen.I just hope that you can see my side and view it as if you had a business that you could no longer support that almost put you on the street, would you like a company chasing after you for money for a service they are no longer providing?-[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am the SVP-Legal for Monster Worldwide, Inc. ("Monster"). I am sorry the customer was dissatisfied but I note that this is not a matter for the Revdex.com in New York. The services complained about were performed by an Indian subsidiary in India for a customer based in Dubai. There is no conection to New...

York City. Regardless, the Indian subsidiary informs me that while all services were performed in a satisfactory fashion, it will, purely as a courtesy to the customer, refund the customer the $298 requested. Thank you.
Evan K[redacted]

Revdex.com:
I was able to come to an agreement with [redacted]Monster Worldwide Inc to not charge us the $395.00, and therefore this matter is solved. Thank you.

Revdex.com:At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Monster Worldwide, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

I am the [redacted] for Monster Worldwide, Inc. ("Monster"). The incentive that our sales rep provided to you was that you would get three months' additional service after payment of the full contract which here is the last two installments totalling $1209.26. Those terms are set forth in wiriting in...

your contract. No where does it state that you can apply the 3 months' free extension to the installments for months 11 and 12 of the contract. Any difficulty you had with the site was very minor and temporary and did not give you cause to cancel the contract. Though you may not be thrilled overall with our products, which I regret, you can't simply decide to stop making payments to Monster and attempt an early termination of the contract. Simply as an accomodation to you, we would be willing to settle for half the debt to Monster but not any more.Thank you.[redacted]

Revdex.com:At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].  Sincerely,[redacted]

Revdex.com:After the complaint, I have not been contacted, but if I find any email, I will let you know what they have said.At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

I am the [redacted] for Monster Worldwide. Customer satisfaction is our number one priority and I am therefore sorry the customer was unhappy with our services. However, the customer did an early renewal and was told there would be an overlap resulting in January and February invoices for both the...

old and new contracts. Our review also does not show any misrepresentation of our Diversity offerings. Hence, while the client may have decided for whatever reason that they did not want to renew, there is no legal basis to simply annul the new contract.Thank you for your cooperation.Sincerely,[redacted]

Review: The contract I signed with Monster, has two main points, material to its performance, that were misrepresented by [redacted] during the sales process.

1-He misrepresented Monsters billing policy, stating that even though the contact’s start date overlapped with [redacted]’s current contacts end date, she would never be billed for more than one service at a time. [redacted] has stated, in an email to his supervisor, after [redacted] asked about the double billing the following: "The new agreement was originally set up for [redacted]’s new recruiter, [redacted] After ** was unable to continue working due to medical reasons, [redacted] stated that she would use the services as her own for the next year. The end date of the old contract and the start date of the new contract were presented and known. I am not sure what there is for me to do at this point. If there is anything else I can do, please advise." However, [redacted] has email traffic and letters to prove that that new employee was an entirely separate issue to the purchase of this contact. Said new employee didn’t materialize until the end of October when the contact in questions was signed in 9/**/2014. [redacted] also got a separate quote for a search seat for the additional employee, which she did not sign in November. [redacted] is being billed for two recruiting seats, when she only has one employee, resulting in excess $1570 in fees.

[redacted] misrepresented the nature of Monsters’ Diversity Job board services. [redacted] was told that the service would provide coverage on multiple, specialties job boards that focused on Manufacturing and Logistics. That is a description of a product Monster does not provide. When [redacted] began making inquiries as to the poor performance of her job posts and began to talk to others in a sales or service capacity at Monster, [redacted] realized that she has been misled about the nature of this product.

Without the misrepresentation on [redacted]’s part, regarding the nature of the product being sold and the billing for said products, the contact would not have been authorized by [redacted]. Because those points are materiel to the contact, and the lack of performance for the product has hurt [redacted]’s ability to mean her clients staffing expectations and therefore has damages her ability to build her business.

[redacted] has been asking for resolution on these matters for more than 30 days, and can provide email traffic to that point. I've also called and can never get anyone live on the phone.Desired Settlement: I want the contract to be rescinded and the time that I was double billed to be refunded. I am paying for my current contract, through Feb of 2015 because I stand by my obligation to Monster, however after this experience and the lack concern for the issue, I will no longer be doing any business with Monster.

Business

Response:

I am the [redacted] for Monster Worldwide. Customer satisfaction is our number one priority and I am therefore sorry the customer was unhappy with our services. However, the customer did an early renewal and was told there would be an overlap resulting in January and February invoices for both the old and new contracts. Our review also does not show any misrepresentation of our Diversity offerings. Hence, while the client may have decided for whatever reason that they did not want to renew, there is no legal basis to simply annul the new contract.Thank you for your cooperation.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] lied about the companies billing process. WhenI asked him about the overlap in dates, he told me that I’d never be billed formore than one service or more than the total amount of the next contact. I was told that he would work that out with accounting.Without that fundamental misrepresentation, I would never have signed the contact. When billing didn’t go as I was told it would, I was thentold that it wasn’t the policy to move dates. When [redacted] was asked about why my contract had overlapping dates, hecame up with a story to cover himself about me asking for a second seat for my service. Seethe email below…From:[redacted] Sent: [redacted]To: [redacted] However, I can provide proof that ** wasn’t involved in my companywhen the original contact was signed in September, which means that ** (theother person mentioned in the above email) was never a factor in my agreement. Bottom line, it is not legal to misrepresent key elements ofa contact to a client. I have not usedmy any Monster product in my new contact, and it needs to be cancelled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: When we signed up for Monster, the sales agent "guaranteed results". Close to $5000 later and NO RESULTS, we have asked to cancel our account and the sales agent says we cannot. I expect not only to be reimbursed for the month of August, but for the account to be canceled immediately without penalty. In addition I expect your deceptive sales agent "[redacted]" to be fired immediately. Our cr is [redacted]. I can be reached at [redacted]. If I do not receive a response to this matter by the end of the week (8.**.13 at 5pm). Then we will be filing complaints with the FCC as well as the Revdex.com and all other regulatory bodies. In addition we will forward this to our lawyer who will be filing a cease and desist letter for all future invoices and deductions from our account.Desired Settlement: I want my account canceled without penalty and for this to be effective 7.**.13 so that I am reimbursed for August. I also expect the deceptive agent who solicited us to be terminated for the unethical business practices. They do not have permission to deduct any more funds from my account.

Business

Response:

Monster.com prides itself on its professional services and professional staff. While we believe that there was no misrepresentation made to the customer, as a courtesy, we have cancelled the account as requested.

Review: I purchased employment ads from [redacted]. He then posted my employment ads, The ads he posted had incorrect information, including the location, as a result, I did not get the hits ? responses because of this error by monster. As a result, I contacted [redacted] and requested he re do the add with the correct info and he refused. This error costs me the value of the ads. I paid 480 for these ads. I want a refundDesired Settlement: please refund me the costs of the wasted ads. 480. Matthew is the sales person who made the error and refused to fix.

Business

Response:

I am the [redacted] for Monster Worldwide. We apologize that the customer's experience with Monster was an unsatisfactory one. We have reviewed the matter and do not believe the error in the job posting occurred by the Monster representative. Rather, the customer reviewed the job postings and made edits which resulted in some errors or low rate of job applies. Nonetheless, strictly as an accomodation to the customer, we are willing to give the customer two free job postings to resolve the matter. Thank you for your cooperation.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.please advise as to when the 2 job posting credits will be added to my account. thank u

Sincerely,

Review: We entered into a contract with Monster to provide us with 10 hires or 25 qualified candidates as a part of the Talent Fusion program. It was initially set for a 60 day Engagement. After the original Engagement was over Eric D[redacted] was to continue working on it until we reached either the Hires or Candidates. After several months of no further progress and little communication I asked to cancel the Engagement. We proposed an amount that was generous for the amount of result. They countered with a higher amount that was equal to to half of the entire contract. After the owner of the company informed me to accept the offer I did so. Monster has continued to take payments out of our account and has not responded with the amounts they have taken to get this settled.Desired Settlement: Quit taking money they are not entitled to since the contract is supposed to be canceled by the acceptance of their counter offer on September **, 2015. They took another $1207.92 out of our account today, October **, 2015 almost a full month after we agreed to the counter offer. We need to be refunded the amount they have taken from our account and be given some sort of cancellation agreement on the contract.

Consumer

Response:

At this time, I have been contacted directly by Monster Worldwide, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have said they are going to refund us a little of the money and stop charging our account. We have canceled the credit card they were charging and hopefully we will not be charged any more but there has not been enough time to verify that. We have not seen the refund yet or I have not been informed of it unless we received it in the past few days. Hopefully it will be resolved soon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We did have a settlement for the value of one-half of the contract. That obligation became satisfied with the payment on Oct. **, 2015. Additionally, our sales dept. actually credited $252.48 more than what was agreed upon so we refunded $252.48 from the Oct. **, 2015 final payment. There are no further payments scheduled to process on the account. The customer received several emails from the finance group including one on Oct. **, 2015 and again today explaining the situation. If the customer has further questions, he can contact Adam G[redacted] at ###-###-#### or [redacted].

Thank you.

Evan K[redacted]

SVP-Legal

Review: Salesperson called my mobile phone and said he had the "deal of a lifetime" at Monster, but that in order to take advantage of the deal we had to act today. He said it was a month to month deal and that we could cancel anytime. I signed up and now Monster says it is a year contract and that I agree to it on my cell phone. I asked the sales person this specific question and he said "100% month to month", which is why I considered proceeding. I then asked if we could hold the deal for a couple days until I returned to the office to read the fine print and he said "No, the deal expires today, but don't worry about it. You can always cancel it." He also said if I had any problems I could call him but reaching out to him yields general customer support who says we cannot cancel "read your contract". I have reached out to Monster multiple times, but their position is "you signed it". We have not used the service whatsoever (the service was also misrepresented) but that is another matter. The sales person on the invoice is "[redacted]".

Monster has now referred out account to a very aggressive collections firm called [redacted]. They are threatening and saying things like "You think this is going to go away? You think you can just not pay your bills?" We always pay our bills and in 15 years of business we have never been sued or put to collections. In short, I have never experienced such aggressive and unethical behavior as Monster Worldwide + [redacted]. If you are reading this - Stay Away!.

By the way, I should have known better when the sales person said "I just charged the last customer three times the price you are getting here."Desired Settlement: We would pay for the first month I agreed to pay for and they should zero out the account and agree to take our business off their marketing and sales lists.

Business

Response:

While we very much respectfully disagree with the version of events described above, we will simply cancel the contract and erase the remaining debt purely as a courtesy to the customer. We regret that the urser's experience with Monster was not a satisfactory one.

Sincerely,

Review: We received emails from monster.com offering 10 job posting and 30 days search for 995.00. we spoke to the sales rep who looked up the job requirements in our industry, he told us that we would get 1000+ resumes and more if we advertised on the job listing. When we agreed and started the search we didn't find the 1000 resumes, most resumes were old and couldn't contact the employees, the job listing was crappy, we received junk emails from employees that didn't even qualify for the job listed, we emailed and called the sales rep, he offered to extend the 30 days search to one year for extra charges, we emailed and called again we got nothing, we asked for the service to be stopped so we don't get charged for a product that we cant use. We have all of the emails from and to the sales rep and the AP department, asking for credit or no charge. On 10/** we started to get intimidation emails from the collection department, threaten us with collections and telling us that monster.com doesnt guarantee 100% satisfaction on their product purchsedDesired Settlement: we ask for all charges to be dropped and all intimidation emails to stop, thanks.

Business

Response:

We are sorry the customer was not satisfied with our services. However, Monster fulfilled its contractual requirements to the customer. The 5 job postings were placed on our website and 154 job seekers responded to those job postings. The customer received the resume license and accessed 277 of 1500 resume searches. We of course do not guarantee that the customer will ultimately hire a candidate through Monster to fill the role. Now the customer simply doesn't want to pay anything for the services they fully used. We believe the $995.22 is due in full and will proceed to collections. However, strictly out of respect for the Revdex.com, we will offer the customer a 50% discount to settle the account but nothing less.

Thank you for your cooperation.

Sincerely,

Review: I believe that my resume posted on Monster.com was used for private/harrasment purposes. I received an email from a bogus email address on July **, 2013 from ([redacted]) containing personal information and lude references. I tracked the email to its parent account through the [redacted] password reset option. The email I found is [redacted] staffing. I also received a phone call that day, just before the email, containing the same lude references. I researched this email and it belongs to a [redacted], a recruiter for Ledgent. I am worried that [redacted] attained my contact information from my current resume posted online. The other party who was referred to in the email knows who [redacted] is and has filed harassment charges in the past. He has been trying to cover his tracks on this and the company is now trying to stone wall me on this issue. I would like to have it resolved on some level. Thanks, I'm sure that I have left out details, feel free to ask anything you need to investigate this. [redacted] ###-###-####Desired Settlement: I would like to know that some type of corrective action was taken on behalf of the company so that this doesn't happen again.

Business

Response:

Our Privacy/Fraud department conducted a detailed review of the matter. We have concluded that the alleged third party did not receive the complainant's email or other contact information from complainant's Monster.com account. Our Monster.com website does provide significant security controls and the alleged party did not access Complainant's Monster.com account. Our search has reviewed that Complainant's contact info was available publicly on the web and it is possible the alleged third party obtained her contact info by other means. We have been in communication with the complainant who supplied us additional information to help us conduct our review and she has been informed of our results. thank you.