Monster Worldwide, Inc.

Review: This caompny has failed to assist me with trying to use their employment site to apply and find jobs. It has limited me in finding employment through their website.Desired Settlement: A reason to why I as a visually impaired person seeking employment opportuntiies through this third party website is not able to get the proper assistance and customer service.

Business

Response:

Please note that Monster.com is fully compliant with all federal and state law with regard to access to our website by the visually impaired. We have taken significant steps over the last few years to improve the user experience for the visually impaired and provide specific instructions and customer support resources on our website for those with disabilities. On our homepage is a link to our detailed "Accessibility Center." Our records indicate that we have spoken to this job seeker before to assist him in using the monster.com website and we remain committed to helping him in the future. He can email us or hit the "Contact us"link on our site for customer assistance. We are happy to aid him in any way we can.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello,

I replied to a Monster.com rep. They failed to reply to my email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry for any difficulty. We have assigned a designated customer service representative, [redacted], to assist you. You may call her directly at ###-###-#### or email her at [redacted]

thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will contact [redacted] at [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We signed on with monster on 12/**/13 for 1 year, but the very next day we couldn't access the site, and furthermore no one was able to assist us with out site troubles, so we wanted to cancel. [redacted], the sales person, persuaded us to stay by promising us 3 months free that would be able to be used before the 12 months were up, if we decided to give them a second chance, and didn't cancel. We agreed to stay because of the 3 months free incentive. It is now the end of our time with monster, and we never got our 3 months free. Now we owe November and December, and so we asked to apply the 3 months free towards the outstanding invoices, but are being told that we can't apply the free months, and only after we pay can we get 3 EXTRA MONTHS. We don't want 3 extra months as we aren't satisfied with the service, and haven't used monster recently. We just want to cancel, but get credit for the 3 free months that were promised, and apply it towards the months of November and December.Desired Settlement: I want the 3 free months that were promised to us to be applied towards November and December outstanding invoices. We already paid for October, so I am even willing to let that go. It will be sufficient to just get November and December free to finally close out this account and cancel for good.

Business

Response:

I am the [redacted] for Monster Worldwide, Inc. ("Monster"). The incentive that our sales rep provided to you was that you would get three months' additional service after payment of the full contract which here is the last two installments totalling $1209.26. Those terms are set forth in wiriting in your contract. No where does it state that you can apply the 3 months' free extension to the installments for months 11 and 12 of the contract. Any difficulty you had with the site was very minor and temporary and did not give you cause to cancel the contract. Though you may not be thrilled overall with our products, which I regret, you can't simply decide to stop making payments to Monster and attempt an early termination of the contract. Simply as an accomodation to you, we would be willing to settle for half the debt to Monster but not any more.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and and I still think that Monster is wrong, and that we were indeed entitled to the 3 months free BEFORE the 12 months of our contract were up, and not after as expressed by [redacted] in the previousmessage. I base myself on the email (see attached) where the sales rep [redacted] clearly wrote:" Should you stay with Monster I will give you, at no cost an additional 3 months of resume access and 5 Premium Job postings (which could be used at any time before 12months).” This promise was the only reason we decided to stay with Monster because we were actually going to cancel the very next day after signing on and finding that we could not access the site, nor get anyone on the phone that could at the very least tell us what was going on, nor find [redacted] the person who signed us on in the first place. The [redacted], was even going to assist us in the cancellation. However, we were persuaded not to cancel that day with the promise that [redacted] would give us 3 months free (which could be used at any time before 12 months), and redeem himself bygiving us great customer care. The problem we have with Monster is a lot more complex, than [redacted] understands it to be, and for this reason I feel it will be difficult for both parties to come to an ideal agreement. Therefore, despite the evidence that I have presented, we are willing to meet Monster half-way, and agree to this proposed resolution of paying only one month worth of service, regardless of time left in thecontract between [redacted] & Monster and we wish to be discontinue from Monster services, and to be released from their collections, and resolve the matter once and for all.Sincerely,

Review: Since 11/[redacted]/2013, I have repeatedly requested that Monster's spamming and bombardment of job e-mails stop as I have accepted and started a full-time position. To be further explicitly clear, I am no longer looking for jobs. My personal e-mail is linked to my business e-mail and all e-mail is accessible by my employer. These e-mails from Monster imply that I am still looking for a job. Put bluntly, MONSTER IS DIRECTLY JEOPARDIZING MY CURRENT POSITION.

Monster's policy stated that it can take up to 10 business days to stop sending e-mails (which is a disgrace). It has been well beyond that obnoxious period, and I am still inundated daily with this garbage that is threatening my livelihood. It has been over a month, and it needs to stop IMMEDIATELY.Desired Settlement: 1) An apology for these harassing e-mails, complete disregard for my position, and continuously ignoring my requests for over a month that e-mails cease.

2) A change in policy that reduces the response and action time to less than the current 10 business days. This policy is nothing more than a shady marketing tactic to perpetuate business at any cost.

3) Remove me from your spamming e-mail lists as I have repeatedly requested both through Monster's website and through some of the dozens of e-mails from the last month alone that Monster has pestered me with.

Business

Response:

We apologize to [redacted] that she was unhappy with our services. Customer satisfaction is our top priority and we are committed to responding to all complaints/requests within a few business days. We did not have a record that [redacted] had requested Monster to delete her from emails listing job opportunities- a service she did originally sign up for with Monster. We have reached out directly to [redacted], confirmed her intent to be removed from such feature, and have gone ahead and deleted her from these email services. Thank you for your patience and cooperation.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not only does Monster have a complete disregard for its customers' privacy, the company also has no problem insulting the integrity of those customers. It was only after repeated requests had been ignored by Monster that a complaint with the Revdex.com was filed. Then in that complaint, I explicitly stated that I was to only be contacted by e-mail. [redacted] fails to mention that I was contacted by phone by a Monster representative while I was at work. Yet again, Monster employees have blatantly abused their position in using a customer's confidential and private information, with absolutely no respect for boundaries. It's a disgrace that it takes a formal complaint and dragging in an entire organization like the Revdex.com to finally be heard by a company. This complaint will not be resolved until Monster acknowledges my repeated attempts to cancel e-mail notifications, which include but are not limited to: 11/**/13, 11/**/13, 12/**/13, and 12/**/13. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for contacting you by phone in an effort to resolve the matter. We acknowledge your frustration and efforts to reach us. Privacy rights and customer satisfaction are our paramount goals.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I started a recruiting company, things didn't go as planed an I can no longer wish to do recruiting. I asked to cancel my Monster resume searching account as I would no longer need the service and didn't want to rack up an extensive bill that would be a hardship.

I was told that the only way I can cancel the account is if I show proof of dissolution or bankruptcy. When purchasing the product I was told that if I signed that day (or maybe the next) that I would get a better deal.

I took it, however didn't have a name. I was told that I should just pick something as it wouldn't be a problem. This presents a unique problem as there is no way to provide the requested proof additionally I will not be filing bankruptcy over 1 or two bills the company had.

Also in reviewing my contract with monster, there is no stipulations on cancellations or that it is a non cancelable service and was not advised in the first place.Desired Settlement: I would like my account canceled. Without money due or proof required. As I will not be using the service by making it so the account is not able to be used Monster does not lose money by providing a service I am not paying for.

Business

Response:

This individual signed a valid and fully enforceable contract for a stated period of time and price. He cannot simply decide one day that he does not want the service any longer or cannot afford it and expect Monster to simply cancel the contract. The customer is turning 200 years of contract law on its head. He is arguing that the contract should have specified that he cannot cancel. As a contract law attorney for 25 years, I can state with great confidence that it is the opposite--the customer must rely on specific out clauses in a contract to cancel a contract. Otherwise, anyone could just wake up and decide he or she wants to cancel a car lease, cable service or a thousand other types of contracts that provide a service over time. If a client files for bankruptcy protection, then contracts may be nullified under the bankruptcy code. But saying I am short on cash so just tear up my contract does not work under the law.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint was not address, the company went out of business and is still being required to pay for a service it doesn't use. When the monster account was created a name was picked which was not the correct name of the company so no supporting documents of dissolution can be provided. I am not looking to deal with robots or is. I am willing to come to a resolution, but not pay for a year of service when the company folded.PHOENIX RECRUITMENT NEVER EXISTED!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once again, the customer cannot simply say his business has folded without proof of dissolution or bankruptcy. Strictly as a courtesy to the Revdex.com, we would be willing to accept $1500 to resolve the matter--a discount of over 50 percent. thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],Thank you for your response, again as gracious as it is, I have to decline. I took the company to the very last cent I could afford with out winding up living on the street. I do not think the settlement is fair as I already over paid, I paid close to $1 per resume where as if I had used my full license, it is closer to .5 cents.With that said, you are additionally trying to collect money and not delivering a service. It is like trying to bill someone for the remaining 8 months of cell phone service when you would not be providing the service. Or charging for an insurance policy after the person died and suing the estate saying the person side a year contract. You are not providing a service at that point.I can expound on this further if you would like but I feel it would be beating a dead horse. I do understand that it is unfortunate that this happened, I would much rather be still recruiting making lots of money and paying my Monster agreement in full, however that didn't happen.I just hope that you can see my side and view it as if you had a business that you could no longer support that almost put you on the street, would you like a company chasing after you for money for a service they are no longer providing?-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I filed a complaint against monster for employment adds purchased and displayed incorrectly. They responded stating they will refund the two adds on my account. I accepted there offer, however, it has been a month and I still have not received the 2 employment ads added to my account.Desired Settlement: provide the two ads that were offered to me

Business

Response:

I will review this matter shortly and report back to you. Thank you.[redacted]

Review: I was contacted many times by the salesperson to sign up for a resume service and I mentioned that I would like to test it for 30 days. But I also mentioned I would like to terminate it if this doesn't help me in my business. I signed the document. I finally understood what they were trying to sell and before the subscription started. I sent an email to cancel this subscription. He said I cannot cancel it. I have requested many times to cancel this subscription as I never got to try it to buy it at all. They sold me a product blind not knowing what it contains and I'm stuck with it and they are constantly harassing me with request for payments and want to send it to collections. I just want this cancelled.Desired Settlement: I would like them to cancel this subscription that I have never used and dismiss the bill.

Consumer

Response:

After the complaint, I have not been contacted, but if I find any email, I will let you know what they have said.At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On July **, we purchased an employment listing from Monster in the amount of $296. We received adequate candidates and although we didn’t hire based from the results referred to us, we did decide to again use the services of Monster.com when looking for a future Customer Service candidate.

On 11/**, we submitted a listing with Monster.com for an almost identical position/listing however the total on this new listing was $375. We reluctantly paid the additional $79 for the listing as we do like the services provided by Monster.

On 12/**, we started receiving emails from Monster stating that we owed them $375. Our records indicated that we had paid $375 via paypal for the job listing. On inquiry, Monster let us know that we had submitted a duplicate listing that did refer candidates to us, while only a fraction of the listing we paid for.

We then started getting phone calls from multiple representatives of Monster demanding payment for this $375 and threatening collections. As a compromise, I initially offered to pay a discounted rate for this duplicate listing in the agreement they would also discount the intended listing to the rate I initially paid, which is $296. I was told absolutely not and then no compromise would be made. Eventually, I was told that if I paid the amount in full, I would given an additional listing for 30 days at no charge, which is not acceptable to us.Desired Settlement: At this point in time, we require that Monster cease all billing and communications against this duplicate $375 in agreement that we will no longer seek use of their services. If Monster wishes to retain any future business, they will also need to refund us $79 from the PayPal payment of $375 to match our initial billing of $296. We will not, for any reason, pay for a duplicate listing, especially since it did not generate any unique leads for us that differed from the original. Should Monster wish to continue to pursue the $375, we would be forced to dispute the original payment with Paypal.

Consumer

Response:

At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].

Sincerely,

Review: To whom It may concern,

My name is [redacted] recently my company [redacted] used

monster.com to post a job ad under the impression we would have access to unlimited

resumes. When we found out this wasn't the case I notified the sales Rep Kelly that

this was not what we wanted. She then advised me she would give me a full refund and

send a link with a new invoice that would better fit our needs. It has now been over

two weeks and we have yet to receive any information regarding the refund or even

the new purchase invoice. After calling the company numerous times and and spending

countless hours trying to get a hold of Kelly I finally spoke to a person named EG

B[redacted]. She quickly advised me I wouldn't be getting a refund. At this point I am at

my wits end dealing this company. I put my entire hiring process on hold due to this

inconvenience. I decided to go to indeed.com instead wasting more time waiting for

monster to deliver on there promise. The monster account was logged into a few times

on the date of purchase. After that we have not logged in. The total cost of the

refund promised was the full purchase price of $425.Desired Settlement: A full refund of $425

Business

Response:

I am the SVP-Lega;l for Monster Worldwide. While we believe our sales person acted properly, as an accomodation to the customer and the Revdex.com, we will issue a full refund of the $425. Thank you for your cooperation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In August 2012 I signed a one year Master Services Agreement with a standard thirty-day cancellation at the end of the year. I provided the thirty-day notice of cancellation and was told that I had to pay for three years of service or be sued. During the sales process I had been told that they could give me a three-year price guarantee and I said OK. I also said that the only thing keeping me from signing the MSA is that I wanted to be sure that I could walk away after one year if not satisfied. I was told that that is why I was signing a one-year MSA.

I am not satisfied but I an still paying $2,850 a month, since August 2013, without a MSA because their lawyer sent me a letter saying that I was being sued for $67,000 for non payment of the remaining two years. I was totally misled and lied to and taken advantage of by their sales team.Desired Settlement: I want [redacted] to honor the commitments made by their sales team. I no longer want to be forced to pay $2,850 a month for services that do not, and never have, fit my business need. This was a one year promotion to prove that monster is better than [redacted] that has turned out to be an unbelievable ripoff. I fell like I am a senior-citizen David standing up against Goliath.

Consumer

Response:

At this time, I have not been contacted by Monster Worldwide, Inc. regarding complaint ID [redacted].

Sincerely,