Montgomeryville Nissan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Having returned to the business on at least recorded occasions for the same complaint, they have not failed to locate the issue- they have refused to research the issueBy the statement of the Operations Director, Jim M***, Nissan Montgomeryville will DO NOTHING to the vehicleHaving been the victim of delinquent service over the past months, what guarantee exists that the work will be done when the person with the mandate had refused so to doIn contrast to their statement, we had no discussions for my returnTo reinforce my position, I would ask that Revdex.com ask for a breakdown of all work done (invoice) over the week when the vehicle was in their possessionI have left the vehicle overnight on previous occasions and they have similarly refused to do due diligenceIt is clear that my concerns and safety are secondaryI seek a resolution but have grave doubt that any change in their approach will occurNissan's account is disingenuous at best and dishonest at worstShould Revdex.com be able, review work orders dating back to October where I have exercised patience and tolerance, only to have it paid with scant regard.I had already briefed them that the sound occurs and manifests itself intermittently, so for them to evade professional ethics by saying the sound was not present at the time of test drive for minutes raises many questions of integrityIt also flies in the face of the position taken by MrM [redacted] that I had failed to test drive, hence why no work was doneBasically, the Nissan team leaps from one unsustainable story to anotherI would seek to drive safely with my family in the vehicle which THEY have sold to me and maintained exclusively for yearsHence they should know all issues.In summary, I seek(1) a commitment that the vehicle will be retained until the issue is found and resolved(2) a loaner vehicle of equivalent status and utility for the full period it requires to correct (3) Having previously paid for this research and correction (which they stated had been done in two previous occasions - records will reflect), that I attract no additional charges to correct.I anticipate positive direction on this matter Regards, [redacted] ***

I emailed the customer yesterday and told him that washing his vehicle would not be an issue if that was promisedI explained that our car wash is unavailable if the temperature is below freezingIf there are any modifications to the vehicle that would prevent access to our wash would be the only other obstacle Steve B [redacted] Dealer Manager

We would appreciate the opportunity to work with Mr [redacted] to identify and correct his noise concernIn order to effect a permanent repair, and to get Nissan Corporate involved, we must work with Mr [redacted] to road test his vehicle when the noise is occurringWe are not challenging whether Mr [redacted] has expressed concern about a metallic noise, but we weren't able to hear this noise during the most recent service visit At Mr***'s convenience, he can contact our Service Manager, Jim M***, to set an appointment to demonstrate the noiseMrM [redacted] will utilize all diagnostic tools available to resolve this issue, including support from Nissan Technical Representatives Once the noise is identified, a loaner vehicle will be provided during the repair processIntermittent noises can be difficult to reproduce, especially when we do not drive under the same conditions as the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ryan Lewis

[redacted] ***I was informed upon receiving this complaint that [redacted] has received the proper forms required for cancellation and that his refund is in processPlease advise if this is not the current status Steven B [redacted] Director of Dealership Operations Montgomeryville Nissan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution - rear floor mats plus $142 check for expenses - is satisfactory to me. Please have both of these items shipped to the below address and provide confirmation and tracking number (where applicable) on or before September 12th, 2014. Regards, [redacted] ***

I don't recall ever declining to wash Mr [redacted] vehicleI only recall mentioning what would prohibit my staff from putting it through our car washIf we need to accommodate Mr [redacted] requests for car washing I only ask adequate time to schedule if his vehicle is unable to fit in our car wash

July 8, Dear [redacted] ***,With regard to your letter dated July 3, concerning case# [redacted] involving [redacted] and Montgomeryville Nissan please accept my apologies for the delayed responseI was assured at the dealership level that your agency had been contacted with reference to resolutionObviously not the situation.I had conversation with Drew P [redacted] (Used Vehicle Department Manager) upon receiving your initial correspondence and had been made aware of the steps taken to resolve [redacted] ***'s concernsI believe I am correct in stating that his vehicle has been re-detailed, ernblems and mats provided and a check sent for reimbursement of additional detail itemsI am under the impression that [redacted] ***'s concerns have been addressed (perhaps not as timely as he had hoped but none the less addressed) and that this issue was resolvedIf you have received additional correspondence indicating this not to be the status please let me know immediately.Sinterely,Steven B Director of Dealership OperationsMontgomeryville Nissan

Montgomeryville Nissan has questionable sales tactics…bordering on bait-and-switch We were shopping to lease a Maxima SL and went to Montgomeryville Nissan since it was closest to our house I spoke with Dominic who emailed me a great initial quote ($down and $348/month) in email A week later, I received a second quote ($down and $348/month) I went in to the dealership to see if I could get the original deal, but the third quote ($down and $348/month) was even higherThis is the first time ever that the dealer has raised their price when negotiating Dealer didn’t seem to care about honoring their original quote I am guessing they will say its prices are based on the market or on interest rates, but it seemed like bait-and-switch to me The Finance Manager (Dominic) even mentioned that some customers pay the higher fees because they are ‘nice guys’So I would be careful when dealing with Montgomeryville Nissan and would avoid Dominic if possible If you are in the area, I would go with F [redacted] Nissan and C [redacted] Nissan They both offered me quotes in email and stood by their quotes I ended up working out a deal with Andre (great sales person) at F [redacted] Nissan…although my final deal was higher than Montgomeryville Nissan teaser quote ($down and $348/month)

We would appreciate the opportunity to work with Mr*** to identify and correct his noise concernIn order to effect a permanent repair, and to get Nissan Corporate involved, we must work with Mr*** to road test his vehicle when the noise is occurringWe are not challenging whether Mr*** has expressed concern about a metallic noise, but we weren't able to hear this noise during the most recent service visitAt Mr***'s convenience, he can contact our Service Manager, Jim M***, to set an appointment to demonstrate the noiseMrM*** will utilize all diagnostic tools available to resolve this issue, including support from Nissan Technical RepresentativesOnce the noise is identified, a loaner vehicle will be provided during the repair processIntermittent noises can be difficult to reproduce, especially when we do not drive under the same conditions as the customer

Mr*** has been a loyal service customer of Montgomeryville’s
for years, dating back to 5-6-and
milesAt various times throughout
his vehicle ownership, Mr*** has complained of ticking noises or metallic
noises while rollingMr*** dropped off his vehicle recently on 2-16-to
have us find the cause of a noise described as a rolling metallic-type noise
Our technician inspected the underside of the vehicle for any obvious
obstructions and/or damage or anything rubbingOn the technician road test, we
were not able to hear any noisesWe contacted Mr*** and asked him to take
our Technician for a road test to reproduce the noiseMr*** road tested and
admitted that the noise was not there at the time of road testOn 2-22-2016, Mr
*** picked up his vehicle and returned our “No Charge Loaner Vehicle”, which
he drove for daysMr*** took possession of his vehicle on 2-22-On
approximately 2-23-Mr*** contacted our Service Director, James M***,
because he was hearing the metallic noise once againMrM*** asked Mr***
to return for a road test so that we could identify the noise and ascertain a
repairWe are still awaiting Mr***’s return to show us the noise

The title work has been processed and returned to the dealership as of 10/2/It will be overnighted to customer today 10/3/We are sorry for the delay but it often times takes more time for processing than expected. Montgomeryville Acura/Nissan Title Department

Mr*** has been a loyal service customer of Montgomeryville’s
for years, dating back to 5-6-and milesAt various times throughout
his vehicle ownership, Mr*** has complained of ticking noises or metallic
noises while rollingMr*** dropped off his vehicle recently on
2-16-to
have us find the cause of a noise described as a rolling metallic-type noise
Our technician inspected the underside of the vehicle for any obvious
obstructions and/or damage or anything rubbingOn the technician road test, we
were not able to hear any noisesWe contacted Mr*** and asked him to take
our Technician for a road test to reproduce the noiseMr*** road tested and
admitted that the noise was not there at the time of road testOn 2-22-2016, Mr
*** picked up his vehicle and returned our “No Charge Loaner Vehicle”, which
he drove for daysMr*** took possession of his vehicle on 2-22-On
approximately 2-23-Mr*** contacted our Service Director, James M***,
because he was hearing the metallic noise once againMrM*** asked Mr***
to return for a road test so that we could identify the noise and ascertain a
repairWe are still awaiting Mr***’s return to show us the noise

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Having returned to the business on at least recorded occasions for the same complaint, they have not failed to locate the issue- they have refused to research the issueBy the statement of the Operations Director, Jim M***, Nissan Montgomeryville will DO NOTHING to the vehicleHaving been the victim of delinquent service over the past months, what guarantee exists that the work will be done when the person with the mandate had refused so to doIn contrast to their statement, we had no discussions for my return.
To reinforce my position, I would ask that Revdex.com ask for a breakdown of all work done (invoice) over the week when the vehicle was in their possessionI have left the vehicle overnight on previous occasions and they have similarly refused to do due diligenceIt is clear that my concerns and safety are secondary.
I seek a resolution but have grave doubt that any change in their approach will occur.
Nissan's account is disingenuous at best and dishonest at worstShould Revdex.com be able, review work orders dating back to October where I have exercised patience and tolerance, only to have it paid with scant regardI had already briefed them that the sound occurs and manifests itself intermittently, so for them to evade professional ethics by saying the sound was not present at the time of test drive for minutes raises many questions of integrityIt also flies in the face of the position taken by MrM*** that I had failed to test drive, hence why no work was done.
Basically, the Nissan team leaps from one unsustainable story to anotherI would seek to drive safely with my family in the vehicle which THEY have sold to me and maintained exclusively for yearsHence they should know all issuesIn summary, I seek
(1) a commitment that the vehicle will be retained until the issue is found and resolved
(2) a loaner vehicle of equivalent status and utility for the full period it requires to correct
(3) Having previously paid for this research and correction (which they stated had been done in two previous occasions - records will reflect), that I attract no additional charges to correctI anticipate positive direction on this matter
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I was promised a free car wash, and it was not specified how it would be done. I have witnesses. Washing a car with a power washer is not too difficult and John D*** did a few times in the past. He reneged on the promise by not doing it anymore. There are many ways to wash a car, I can think of off the top of my head
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Having returned to the business on at least 6 recorded occasions for the same complaint, they have not failed to locate the issue- they have refused to research the issue. By the statement of the Operations Director, Jim M[redacted], Nissan Montgomeryville will DO NOTHING to the vehicle. Having been the victim of delinquent service over the past 6 months, what guarantee exists that the work will be done when the person with the mandate had refused so to do. In contrast to their statement, we had no discussions for my return. To reinforce my position, I would ask that Revdex.com ask for a breakdown of all work done (invoice) over the week when the vehicle was in their possession. I have left the vehicle overnight on previous occasions and they have similarly refused to do due diligence. It is clear that my concerns and safety are secondary. I seek a resolution but have grave doubt that any change in their approach will occur. Nissan's account is disingenuous at best and dishonest at worst. Should Revdex.com be able, review work orders dating back to October 2015 where I have exercised patience and tolerance, only to have it paid with scant regard.I had already briefed them that the sound occurs and manifests itself intermittently, so for them to evade professional ethics by saying the sound was not present at the time of test drive for 5 minutes raises many questions of integrity. It also flies in the face of the position taken by Mr. M[redacted] that I had failed to test drive, hence why no work was done. Basically, the Nissan team leaps from one unsustainable story to another. I would seek to drive safely with my family in the vehicle which THEY have sold to me and maintained exclusively for 5 years. Hence they should know all issues.In summary, I seek(1) a commitment that the vehicle will be retained until the issue is found and resolved(2) a loaner vehicle of equivalent status and utility for the full period it requires to correct (3) Having previously paid for this research and correction (which they stated had been done in two previous occasions - records will reflect), that I attract no additional charges to correct.I anticipate positive direction on this matter.
Regards,
[redacted]

I emailed the customer yesterday and told him that washing his vehicle would not be an issue if that was promised. I explained that our car wash is unavailable if the temperature is below freezing. If there are any modifications to the vehicle that would prevent access to our wash would be the only...

other obstacle.  Steve B[redacted]Dealer Manager

I don't recall ever declining to wash Mr. [redacted] vehicle. I only recall mentioning what would prohibit my staff from putting it through our car wash. If we need to accommodate Mr. [redacted] requests for car washing I only ask adequate time to schedule if his vehicle is unable to fit in our car wash.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have not received the back seat floor mats.  I also asked that I be reimbursed for the cargo mat and pull cover for the trunk area which has not been addressed.
Regards,
[redacted]

We are unaware of any internal issues with our phone system (recent outages or programming issues) but ran a scan upon receipt of this notice with no concerns for resolution. Our most contact with customer shows as 11/03 with an 11/11 appointment set for recall.Steven B[redacted]