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Montgomeryville Nissan

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Montgomeryville Nissan Reviews (33)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ryan Lewis

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you very much for representing my case before [redacted].  I am happy with the outcome, the sales person, John D[redacted], reneged on the free car washes he promised me to make buying the vehicle more enticing.  The outcome that they came up with is what I'd hoped for.
Thanks,
[redacted]

We would appreciate the opportunity to work with Mr. [redacted] to identify and correct his noise concern. In order to effect a permanent repair, and to get Nissan Corporate involved, we must work with Mr. [redacted] to road test his vehicle when the noise is occurring. We are not challenging whether Mr. [redacted] has expressed concern about a metallic noise, but we weren't able to hear this noise during the most recent service visit.
At Mr. [redacted]'s convenience, he can contact our Service Manager, Jim M[redacted], to set an appointment to demonstrate the noise. Mr. M[redacted] will utilize all diagnostic tools available to resolve this issue, including support from Nissan Technical Representatives.
Once the noise is identified, a loaner vehicle will be provided during the repair process. Intermittent noises can be difficult to reproduce, especially when we do not drive under the same conditions as the customer.

[redacted]I was informed upon receiving this complaint that [redacted] has received the proper forms required for cancellation and that his refund is in process. Please advise if this is not the current...

status. 
                                        ... Steven B[redacted]
                                        ... of Dealership Operations
                                        ...

July 8, 2014
Dear [redacted],With regard to your letter dated July 3, 2014 concerning case# [redacted] involving [redacted] and Montgomeryville Nissan please accept my apologies for the delayed response. I was assured at the dealership level that your agency had been contacted with...

reference to resolution. Obviously not the situation.I had conversation with Drew P[redacted] (Used Vehicle Department Manager) upon receiving your initial correspondence and had been made aware of the steps taken to resolve [redacted]'s concerns. I believe I am correct in stating that his vehicle has been re-detailed, ernblems and mats provided and a check sent for reimbursement of additional detail items. I am under the impression that [redacted]'s concerns have been addressed (perhaps not as timely as he had hoped but none the less addressed) and that this issue was resolved. If you have received additional correspondence indicating this not to be the status please let me know immediately.Sinterely,Steven B
Director of Dealership OperationsMontgomeryville Nissan

These items were never discussed at anytime with this customer. This was a Pre-owned vehicle and had floor mat when it was delivered and the other items are accesories that were never discussed. If sending him the rear floor mats will satisfy him we will do that for him. Also the other Items that we not mentioned, costs of the item is $142 and if that will satisfy we will send a check for those as well. Please let me know if this will resolve this situation. Sorry for the late reply.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution - rear floor mats plus $142 check for expenses - is satisfactory to me.  Please have both of these items shipped to the below address and provide confirmation and tracking number (where applicable) on or before September 12th, 2014.
Regards,
[redacted]

Montgomeryville Nissan has questionable sales tactics…bordering on bait-and-switch
We were shopping to lease a Maxima SL and went to Montgomeryville Nissan since it was closest to our house. I spoke with Dominic who emailed me a great initial quote ($0 down and $348/month) in email. A week later, I received a second quote ($1100 down and $348/month). I went in to the dealership to see if I could get the original deal, but the third quote ($1300 down and $348/month) was even higher.
This is the first time ever that the dealer has raised their price when negotiating. Dealer didn’t seem to care about honoring their original quote. I am guessing they will say its prices are based on the market or on interest rates, but it seemed like bait-and-switch to me. The Finance Manager (Dominic) even mentioned that some customers pay the higher fees because they are ‘nice guys’.
So I would be careful when dealing with Montgomeryville Nissan and would avoid Dominic if possible. If you are in the area, I would go with F[redacted] Nissan and C[redacted] Nissan. They both offered me quotes in email and stood by their quotes. I ended up working out a deal with Andre (great sales person) at F[redacted] Nissan…although my final deal was higher than Montgomeryville Nissan teaser quote ($0 down and $348/month).

Review: My name is [redacted]. I leased a 2013 Nissan Altima from Montgomeryville Nissan of Montgomeryville, PA on 6/14/2013. Everything seemed well and good when leasing the vehicle, but I had never received any of the information to pay my monthly lease bill. To this day, I still have yet to receive any information. Apparently there is some sort of issue between the dealership and Nissan Motor Acceptance Corporation, the leasing company, causing the holdup. I have gone back and forth with the Finance Manager over 10 times now and this issue has yet to be resolved. The Finance Manager promised that if I sent my checks addressed to him at the dealership, that they would handle the payments until NMAC provided me with an account number. I am yet to see the check for my first payment (sent on or around 7/15/2013) deposited by Montgomeryville Nissan.

This is an issue because I have just moved to the state of Pennsylvania and NMAC has advised me that I can't change my vehicle registration until an account number has been established. To this day of 8/20/13, there is still no account number established.

I've never dealt with worse customer service, from Montgomeryville Nissan or NMAC, in my entire life. Please help me resolve this as soon as possible.Desired Settlement: I'd like my account to be set up by NMAC and Montgomeryville Nissan as soon as possible so that I can change my state vehicle registration.

Business

Response:

I am responding to Revdex.com complaint # [redacted] dated 8/31/2013. Our records indicate that **. [redacted]'s contract with Nissan Motor Acceptance Corporation was finalized and funded on or about /23/2013. [redacted] was notified by a dealership employee and should have received or will be receiving the desired documentaion from NMAC shortly. We apoligize for the delay in the processing of his loan agreement.

Review: y 2005 toyota camry was due for 60,000 mile service. I found a car place closer to home they said they service toyotas. the maintenence was expensive, they copied the maintanence sheet from my toyota booklet that says what's done at 60,000 miles. they said the oil gasket should be fixed I said ok, they said 2 lights, I said ok, they said wipers, I said ok, they told me prices. Then added some kind of suspension arm but I said no cause it was expensive. When they called to say it was ready I said I had coupons they said to bring in. They let me use the nissan coupon for 30.00 off if spend 300.00 or more. They fixed the receipt from 370 to 340. Then he said they forgot the wipers and had to add 30.00 or so to bill. I saw my car parked and never saw them take my car back to put wipers on. I even said but my car never moved after he said if was ready. He said the mechanic went over to the car but I didn't see him. He said he gave me another 2.00 off when I said I don't feel like I got my coupon if I have to pay another 30.00. One thing that should have been none was the tire balance and rotation which wasn't listed on the receipt but they had it color coded cautionary on the printout of the backup papers. I called left message saying that should have been done, not a cautionary point. the receipt said they filled window washer and I left a message saying it didn't look filled to me. I could see it a little way at the bottom when I look it but thought it would be filled to the cap. I don't trust the place and feel taken over.Desired Settlement: Well, I'm waiting for the callback that tells me they did do the tire balance and rotation. I don't know how I can prove feeling taken over. If they gave me the 30.00 off even though they added the wipers for 31.98 after the coupon was taken off, even though they say they forgot to do the wipers, I feel bad that they forgot but I feel taken over and really feel that they shouldn't have charged me for the wipers. If they were good business people they would give me my 30.00 back.

Consumer

Response:

Review: I purchased a 2012 [redacted] from this dealer in May 2013 and purchased an extended warranty through this dealer from a third party company. I recently decided I would like to cancel the warranty and receive a pro-rated refund. I called the company who provides the warranty and they stated that I must call the dealer for the cancellation form. However, I have been trying to contact the dealer for 3 weeks now and have not received phone calls back. I spoke with the finance manager 3 weeks ago and he said he would send the form but has not yet to date. I have sent emails and numerous phone calls to no avail.Desired Settlement: I would like to receive the cancellation form for my policy and would like the dealer to handle the cancellation process as required by the warranty company. I expect a refund check sent to me within 4-6 weeks.

Business

Response:

[redacted]I was informed upon receiving this complaint that [redacted] has received the proper forms required for cancellation and that his refund is in process. Please advise if this is not the current status. Steven B[redacted] Director of Dealership Operations Montgomeryville Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Ryan Lewis

Review: When I bought my Nissan Frontier LE in June of 2006, I purchased what I thought to be a 5-year/100,000 mile extended warranty that began when the 3-year/36,000 mile OEM warranty expired. However, I missed in the paper work (and that was clearly my fault) that the In-Service Date was marked as the same date that I bought the vehicle (6/24/2006). In essence, this means thay the first three years of my extended warranty coincided with the original new car warranty and so I was only covered for a total of 5 years and 100,000 miles instead of 8 years and 100,000 miles.

Last year on 8/9/2012, I had to take my truck to a local mechanic because it was nearly undriveable and I could not get it to the dealership. As it turned out, the rear differential needed to be completely rebuilt. After the work was done, I contacted Nissan about making a good faith gesture to split the bill with me since it would have been covered under my extended warranty if the In-Service Date was as it should have been. The maintenance supervisor told me that I needed to file a comlpaint with Nissan corporate since the vehicle was no longer under warranty. I did so and the supervisor confirmed for Nissan corporate that I have been keeping the vehicle properly maintenanced.

Nonetheless, Nissan corporate responded that the vehicle was not under warranty and that was the end of it. The total cost of the differential repair was $1,462.67 which would have cost me nothing because the extended warranty that I thought that I had purchased had a $0 deductible.

[redacted]Desired Settlement: I would like to have the warranty extended to 6/24/2015 (5 years after the OEM warranty expired) or 100,000 miles and reimbursement of the $1,462.67 in the form of a refund check.

Consumer

Response:

Per you request for additional information, please find attached the receipt for my new car warranty (page 1). The second page of the attachment is a copy of my final email correspondence with Nissan corporate.

Thank you.

[redacted]

Business

Response:

To Whom it May Concern,

I am in receipt of Revdex.com consumer complaint #[redacted] with reference to [redacted]. Any extended coverage that is purchased from a manufacturer is always effective from the original sale or "in service" date of that vehicle. ([redacted]'s warranty contract should accuratley reflect that) The fact that the repair was completed from an independant service facility (not a Nissan dealership) furthur complicates our ability to request or secure assistance from the manufacturer. We are sorry for any mis understanding there may have been with regard to the effective dates of coverage and we are only able to present and attempt to influence customer "good will" decesions when the repairs are being completed at our facility. I am unfamiliar with the repair history on this specefic vehicle at the time of this response but after seven years of driving it is not an uncommon repair. I know that does not address our customers concern but it may have had impact on the decesion made at the manufacturer level. Please feel free to contact me or my service director directly if you wish to discuss furthur.

General Manager Service Director

Montgomeryville Nissan Montgomeryville Nissan

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the service manager pulled my service records at the time of my complaint to Nissan and forwarded them onto corporate. The service manager stated at that time that I had properly maintained the vehicle as the service records indicated. He also indicated that this is by no means a common problem after 7 years. I have been driving for 29 years and have never had a rear differential on any vehicle fall apart as this one did.

In additon, if any extended warranty has an "In-Service" date that begins the day that the car is purchased then it is not an extended warranty but rather another new vehicle warranty. This means that the dealership misrepresented the product and sold it to me under false pretenses.

For these reasons, I am rejecting Montgomeryville Nissan's respsonse and you may put me down as a completely disssatified customer.

Thank you for your assistance in attempting to help me to reslve this matter. Have a good day.

Regards,

[redacted]

Review: There have been several issues with Montgomeryville Nissan and it's employees Drew and Pete. The primary issue is that Pete sold me a used vehicle that had excessive amounts of dog hair in the ceiling liner, under the seats, and in the trunk. At no point did he disclose that the prior owner was a pet owner prior to selling me the car. The car began to smell as the weather warmed up and the hair became more apparent over time (black hair on a grey interiror). Additionally, the car was missing several products that come standard with my model vehicle (cup holder inserts, rear tailgate "Xterra" and "Pro-4X" decals, rear floor mats, cargo floor mat, cargo draw shade cover). I purchased the cargo floor mat and draw shade with my own money, but these items were shipped late and to the wrong address. Pete only placed an order for the "Pro-4X" decal but three times forgot to order the "Xterra" decal. He went so far as to lie to me about ordering the incorrect decal and then attempted to convince me that my car did not come with such a decal (I had to inform him his own website would show otherwise). I brought my car back in for detailing to help remove the dog hair, but it appeared as though someone only sprayed air freshener in the car because the trunk, headline, and seats were still covered in dog hair - visible to the naked eye. I escalated my problem to Drew, a manager. Drew informed me that I could buy my own cleaning supplies and he would reimburse me for the expense. He also said he would place the order for the "Xterra" decal and the cup holder inserts that are missing from my car. Despite sending drew copies of the receipts and verifying all of the above information with Drew via e-mail and over the phone, I have not received my check for the cleaning supplies, nor have I received either the cup holder inserts or "Xterra" decal.Desired Settlement: I would like the following missing items mailed to me, free of charge: Back seat floor mats, cup holder inserts, "Xterra" rear decal.

I would like the following purchases refunded: Carpeted cargo mat ($71), Retractable cargo area cover ($71)

I would like to be reimbursed for the expenses I incurred for the cleaning supplies purchased (receipts can be produced for proof of expense): $59.04. I would like a letter from the general manager apologizing for selling me a dirty car and for the extremely poor customer service I've received.

Business

Response:

July 8, 2014Dear [redacted],With regard to your letter dated July 3, 2014 concerning case# [redacted] involving [redacted] and Montgomeryville Nissan please accept my apologies for the delayed response. I was assured at the dealership level that your agency had been contacted with reference to resolution. Obviously not the situation.I had conversation with Drew P[redacted] (Used Vehicle Department Manager) upon receiving your initial correspondence and had been made aware of the steps taken to resolve [redacted]'s concerns. I believe I am correct in stating that his vehicle has been re-detailed, ernblems and mats provided and a check sent for reimbursement of additional detail items. I am under the impression that [redacted]'s concerns have been addressed (perhaps not as timely as he had hoped but none the less addressed) and that this issue was resolved. If you have received additional correspondence indicating this not to be the status please let me know immediately.Sinterely,Steven BDirector of Dealership OperationsMontgomeryville Nissan

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have not received the back seat floor mats. I also asked that I be reimbursed for the cargo mat and pull cover for the trunk area which has not been addressed.

Regards,

Business

Response:

These items were never discussed at anytime with this customer. This was a Pre-owned vehicle and had floor mat when it was delivered and the other items are accesories that were never discussed. If sending him the rear floor mats will satisfy him we will do that for him. Also the other Items that we not mentioned, costs of the item is $142 and if that will satisfy we will send a check for those as well. Please let me know if this will resolve this situation. Sorry for the late reply.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution - rear floor mats plus $142 check for expenses - is satisfactory to me. Please have both of these items shipped to the below address and provide confirmation and tracking number (where applicable) on or before September 12th, 2014.

Regards,

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Repair & Service

Address: 991 Bethlehem Pike, Montgomeryvle, Pennsylvania, United States, 18936

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