Montway Auto Transport

Easy to set up transport, excellent communication, car received on time

Excellent communication from start to finish with both emails and phone calls I knew exactly what was going on with the transport of my car Driver was very thorough in reviewing the condition of my car prior to transport to ensure there were no possible mishaps

I have used this company twice nowI returned for the second time because of the professionalism and the great communication I have received now twiceAny questions that I did have were answered in a timely mannerYou really can't beat the price either

Montway auto transport did a great jobVery friendly and helpfulThey answer all my questions and booking took less than 15minI will use them again in the future

Great pricesGood service

I was nervous about shipping my truck until I read the reviews onlineI am happy to say I also had a positive experienceMy truck shipped fast, was in time, and delivered as promised without any hassleI could not be happier!

Montway Auto Transpirt went above and beyond for meEveryone in cuwtomer service was always pleasantI'd highly recommend this company and the company that delivered my carThe driver stayed in communication with me, always answered all questions, texts and was exact on the delivery date and time

extremely professional, quick response and would not hesitate to use Montway again

At this time we have reached out to the customer and have made an offer to refundWe are waiting on the customer to respond Thank you

They were very easy to deal with; actual cost was less than quotedThe Driver was very nice and accommodating

Montway is a great company to hire to transport your vehicle any distanceThey made the process very simple for us, the customerOnce the bidding process was over, we received a personal phone call with the next steps that we should expect The pick up of the car was just a couple of days laterThe truck driver was friendly, professional, knowledgable and confidentHe texted as he was approaching our home, texted when he arrived, texted photos of our car on the vehicle, and the same upon delivery Days later The delivery was timely and the car arrived in the exact same shape it departed inWe definitely recommend Montway and would use their services again if a car needed transportingThank you

I used Montway to transport my Subaru from NYC to SFThe process was quick and seamlessThey came on time for piand delivered before the estimated drop-off dateCar was delivered in excellent condition

Montway returned the lowest bid to transport my vehicleThe driver showed up at the scheduled time and was very conscientious in the loading of my carHe transported it quickly, arriving at the destination a day ahead of scheduleThe car was in great shape and I was immensely pleased with the service

I had great service and felt very comfortable from pickup to dropoff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Ms*** has been contacted regarding our offer in order to resolve this complaintWe are waiting on a response. Thank you,

Again, we apologize for the customer's dissatisfaction We have made every effort to apologize to the customer including having a dedicated dispatcher available In addition to the customer service managers, the equivalent of a GM level manager made direct contact to ensure consistent updates were provided Montway is 100% transparent to all customers upon booking as it is dictated in the order confirmation and on our website that all transport dates are estimated as not every transportation situation is in our control or can be anticipated As there was not another carrier on the route where the trailer breakdown occurred it was in the best interest to wait for the truck repairs to be completed so that a safe delivery could be made The customer was provided a $discount towards the cost of the transport and the driver has since delivered the vehicle safely, giving it a wash prior as an added goodwill gesture

Thank you for sharing your experience with usPlease note that the price is quoted and the price change was only an option that you have the right to decline in which we will continue to look for a carrier to transport your vehicleAlso, wanted to take the opportunity to explain that all service
dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to different factors: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, etcThus the provided estimated dates could vary by day or twoWe understand that this could be causing inconvenience for you and we sincerely apologize, as we try to make sure the transit is as smooth as possibleWe understand that you booked your order in advance but carriers do not schedule vehicles that far ahead as they can not predict what will happen along the way per the many factors causing delays listed abovePlacing an order weeks ahead of time may seem helpful, however in the auto transport industry, schedules are not pre-made that far in advance, their availability fluctuates daily, therefore so does their pricingRecords show that your vehicle was picked up 7/31/and delivered 8/5/16.The estimated time frame for the transport being miles is 6-days, your vehicle was delivered in days which is a day before the estimated time frame begunMontway most certainly apologizes for the inconveniencesWe care about our customers and try to provide the best service possibleIf there is anything else we can assist you with please let me know as I'd be glad to help

Initial Business Response /* (1000, 5, 2015/07/06) */
We're sorry to hear of your experience
Montway does its very best to transparent with all of our terms and conditionsAll of our policies are listed on our website for all public to seeAt no point do we use any "bait and switch
techniques." When a customer or potential customer contacts our office the same information is provided from the time a quote is given to when an order is deliveredYou can find all information about our service and what we offer on our websiteAt no point do we deviate from our published terms and conditions or policies

Please note when booking orders we ask customers to tell us the exact vehicle conditionsQuotes are based on vehicle type, locations, vehicle being operable, etcIn cases were the vehicle does not run we do ask customers to please make us aware of this issue upfront so we can send accommodating
trailers to conduct pickup and deliverySince trailers who operate non-running vehicles have special equipment the prices of such shipments does vary from a running carWe do not want our customers to be shocked with any prices this is why we ask them to tell us this information upfront so we can be sure we are quoting the most accurate pricesMontway sincerely apologize for any inconvenience during your shipmentDuring any claims process we ask customers to submit certain documentation in order to provide a resolutionThe progress of the claim does depend on when customers submit all their documents to our officeMontway has worked with the customer and trucker assigned to offer a speedy resolution for a settlement to the customer satisfaction. We do ask that if you have any additional questions to please contact our office