Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have the collection agency calling me for both apartments The second apartment was professionally cleaned including professional carpet cleaning Part of the stains on the carpet were a direct result of the infestation of mice There was a hole in the bedroom wall where the mice were coming in I do not feel it necessary for me to pay for the damage of the mice According to Indiana law the apartment complex is to send a letter within days In the documents The Sexton company provided us the letters are greater than days I would really like both to be dropped from the collection agency Thank you for your consideration in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Tell us why here...Dear Revdex.com, In response to complaint # [redacted] Ms [redacted] did not make the necessary steps to vacate her apartmentOn page of our lease it clearly states Resident shall provide Owner not less than thirty (30) days written notice prior to the end of the Term that Resident intends to vacate the Apartment at the scheduled Expiration dateWith in the paragraph in bold and capital lettering "WRITTEN NOTICE IS GIVEN BY RESIDENT, WHICH NOTICE MUST BE GIVEN ON THE FORMS PROVIDED BY OWNERNOTICE IN ANY OTHER MANNER WILL NOT BE VALID, UNLESS SPECIFIC WRITTEN CONFIRMATION OF NOTICE IS ACKNOWLEDGED BY OWNER." Ms [redacted] signed the contract on 08/13/On April 22, a renewal letter was left on Ms ***'s door if choosing to renew her lease to please complete the attached formsHowever, if she chose not to stay in her apartment to please come to the office to fill out the required notice formPer the terms of your lease agreement, this notice must be turned in at least days prior to the expiration of your current leaseI will attach a copy of such terms of the lease in addition to the renewal letter
The complaint and pictures have been reviewed by the property manager as well as myself. Last Wednesday, Jan. 18, 2017 a revised security deposit disposition was sent to the accounting department at M&J Management (Sexton Companies).The original charge for the carpet of $476.54 has been... removed. A revised letter has been sent to Mr. [redacted] , and his current amount owed is $252.30.Thank you,Nancy F [redacted] Associate Vice PresidentThe Sexton Companies
The part ordered for the microwave was ordered and replaced Unfortunately that part did not last but a few days to a week at most.The microwave is original to the apartment, so it is more difficult to get replacement parts, therefore we have ordered a new microwave for this resident.General Electric usually delivers new appliances within 5-business days after placing the order.We sincerely apologize for any miscommunication or inconvenience this has caused.Sincerely,Beth M [redacted] Westbury Court Manager
Hello!I have attached two ledgers from Mr [redacted] separate accounts here at Westbury Court.As you can see, the first apthe resided in (#***) has a zero balance, so no money is due.The second apthe resided in (#***) has an outstanding balance due of $225, and the invoice for the cleaning is attached.If you have any further questions please feel free to contact me.Thank you,Beth M [redacted] Westbury Court Property [email protected]
Hello and Thank You for your feedbackOur records indicate and it was verified that new carpet was installed for your move inAt move out there were sections of the carpet that had removed and patchedResidents are provided a move in checklist to note any imperfections that are in the apartment
when they move inThe move in checklist is returned to the office within the first days of residency. The move in checklist did not note that there was any damages to the countertops at move inThe damage looked to be burn marks from possibly hot pans or damages due to hot oil. The ceiling was blackened and did need additional treatment and painting over and above year use due to excessive discoloration over the stove The move in inspection forms help all to be aware of the condition and ensure that charges are not charged in errorWe apologize if you were surprised by the charges related to the damage of the countertops and carpet and additional wall prep needed to repaint your apartmentOn your behalf I reviewed the file, receipt of the new carpet installation date, photos of the apartment at move out and confirmed items were not noted on the move in check list. The charges were accurate and we hope that during your original lease term and the two additional years you opted to renew were comfortable. If you have any questions please reach out to me directly. Jane A B***Associate Vice PresidentSexton Companies317-846-
Re: *** *** Account:After reviewing the above account we have made several revisionsThe pet fee charge of $ was removedThe carpet stain removal fee was $ as an estimate at the time of move outThe actual invoice from the vendor was $ The charge for the carpet
stain removal was amended to reflect the actual invoice amountThe double coat of paint was charged by the vendor due to the bright white paint that you chose to repaint the wallsThe color of white that was used could not be covered by merely one coat of paint, so the $ for a double coat of paint charge still stands as we were invoiced for the extra paint and labor. Copies of the invoices can be sent if desiredA new letter will be sent to you with the above noted revisions.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me provided they actually follow through with their plan.
Regards,
*** ***
As of 9/15/15, Mr*** was refunded $of his $refundable Security DepositThe charges for the extra coats of paint and days of rent have been removed from his ledger and are no longer due to Carlyle CourtI have confirmed that Mr*** has received his $refund checkI have had
multiple conversations with Mr*** regarding these charges, and he has agreed the carpet stain charges will remain of $If you have any further questions you may reach me at (317)843-2468, or [email protected] you, Beth M*** Carlyle Court Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]i am not satisfied with this response because Sebring Court made it sound like I told them about my air only a week before moving outAs in my earlier complaint, NOT only did my air not work, but my heat never worked right eitherThere should be work orders on file showing when I called to complain about both my heat AND airUnfortunately, they did not leave me all the work orders like they are supposed toI know of at least 2-times where I asked over the phone for them to leave to work orders so I had some for my reference as wellMy air was not working well before the last week of my stay and he long holiday weekendWhen I called about my leaking air conditioner due to the tile falling, the supervisor told me he would have his crew in tomorrow to fix my airThey never came, that was on a ThursdayFriday comes, they never cameSince they aren't there on weekends, I called the following weekI was told due to the weather they couldn't get the correct freon levelThat whole week went past, again, nobody cameThey knew well before a week my air wasn't workingIt was almost months my air wasn't working and months (my entire stay) the unit wasn't working right at all causing me to spend extra money on my IPL bills that was unnecessaryI could have been saving money on my bills IF my unit was working correctlyHowever in the winter they told me my unit was fineAfter my air wasn't working properly in the spring, they found out there was indeed a problem! I understand it takes time to order parts, but not the rest of my stay thereEspecially when the matenance supervisor told me they would be there to fix it because my parts were in and never cameAs far as the mold, I have pictures of the mold in the unit and bathroom
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Mr*** called our corporate office and was inadvertently transferred to the wrong person while I was on vacation. Upon returning from my vacation, I did speak with the resident. We have no Incident Report on file for the robbery that the resident is referring to. We have
requested a copy of the Police Report but I have yet to receive it. We certainly do not take this sort of complaint lightly and this is definitely not an often occurrence on any of our communities. I advised the resident that if indeed he did want to break his lease that he would only be responsible for paying rent for July as his lease expires July 31, 2017. I also advised him that he could move at any time but that he would be responsible for the July rent whether he stayed in the unit or not. I am not sure where the amount of $3,that he mentioned came from. We will issue a gift card in the amount of $at the residents request.Paula C***Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that Darby Court and Sexton described the "written notice" given on forms on the contractI should reviewed the contract carefully before signing on itI have fault not reviewing the contract carefully. However I think Darby Court also has half responsibility on this issueWhen I sent out email to Darby Court saying that my roommate and I are not continue our lease by the time it expires, there is no responseWhen we visit the leasing office, they didn't mention anything about the formI think they have duty to reminds me of the form. Besides, I was also charged $"Garage Fee" and $"Utility Admin Fee", which I don't think I should be charged forGarage Fee and Utility Admin Fee are not defined in contractI signed a separate contract for Garage in October and it says the lease for garage terminates by the end of July. I would love to pay the rent and month to month fee, however I do wish Sexon could waive the garage fee and admin fee.
Regards,
*** ***
The management of the Gardens of Canal Court have been in contact with Mr*** on numerous occasions to communicate with him and to discuss his concerns. The Owner did at one point send a letter with an offer to allow Mr*** the option to break his lease (due to his numerous complaints and the fact that Mr*** does not seem happy residing at the Gardens of Canal Court). Mr*** chooses to reside in his apartment.The most recent communication to Mr*** was that the intercom system does indeed work and does allow him to let guests/visitors in the building. It does not allow him to communicate back and forth through the intercom. The intended use of the intercom is to allow access to the building, not to communicate back and forth. We have enlisted the help of several vendors only to tell us that it is nearly impossible to troubleshoot this problem not to mention very costly. Mr*** is the only resident on property with this complaint. This is a gated community and guests/visitors have to notify the resident they are visiting in advance by phone or text to be allowed through the entrance gate(s). Once the visitor gets through the gate the resident obviously knows their guest is on the way and waits for them to use the intercom buzzer once they arrive at their apartment address. Once they arrive they wait to be buzzed in. The a/c unit is scheduled to be replaced and then tested once the weather allows. The temperature outside has not consistently been warm enough for a vendor to even put this job on their schedule. Mr*** has been assured on numerous occasions that it is scheduled.The offer is still available to terminate his lease if Mr*** does not find our response to his concerns acceptable. It is our goal to provide an enjoyable home for all of our residents and we do our best at attempting a resolution to their concerns. Respectfully, Paula C***AVP of Property ManagementThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI still want to know what occurred in January of regarding the handling of the credit on our account and the money orders. I still feel that there was initial wrong doing that occurred and this is being swept under the rugI highly doubt that we are the only ones that fell victim to improper handling of deposit money and I want to make sure this is investigated and the perpetrator is foundAlso, the credit noted on our account in the list of charges was $According to my calculations there is a $discrepancy in this number, the credit should have been $Therefore, I do feel that we are owed an additional $Thank you for working with us to resolve some of these charges.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) Air-conditioning unit doesn't work. 2) The intercom system doesn't work. I was promised resolution to these problems when I reported them to the Revdex.com on 01/20/2016, so I reported them as resolved. Since then, I was told by the onsite manager that the intercom system wouldn't be repaired (intercoms are advertised as an amenity on their website even though they don't work). With respect to the AC system, I was previously told that it would be repaired once the temperature outside reached 65 degrees. I'm now told the nothing will be done until the "AC season" which The Sexton Properties have arbitrarily defined as beginning May 1st even though the temperature in my apartment is 77 degree at midnight with the windows open. The owner's response to my initial complaint was to send me a letter stating that if I didn't like it here I could leave. Regards,
[redacted]
To whom it may concern:This Resident vacated the apartment on May 31st before the work could be completed. We had the work scheduled for Tuesday May 31st due to the holiday. Maintenance did find an issue with the duct work that was causing the problems. This is on the schedule to...
be repaired this week and before the next new resident moves in. The gutters are scheduled to be cleaned by the end of this week (June 10th). We have them cleaned annually in the fall and on an as needed basis in between. The ceiling tile will be replaced once the duct work is repaired. There were no signs of mold in the unit. The Property Manager did speak with the resident prior to vacating. We attempted to resolve the matter prior to her vacating but with only being given 7 days and a long Holiday weekend, Tuesday the 31st was the soonest repairs could be scheduled. We do not compensate residents for high electric bills. We make every attempt to resolve the issue.Thank you.Paula C[redacted]Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am sorry I did not get a chance to respond in time due to the fact that I went into labor October 7th and was released from the hospital October 15. I delivered on October 10, 2015. I agree with the electric bill and service fee being subtracted ($74.77), as this was one of the things I wanted adjusted from my original complaint. I however feel as though $495 in damages is excessive. The original copy of charges stated that $400 was to replace the carpet and when I talked to Tony from Darby he stated $400 was for a cleaning and not replacement. The photos he has attached does not show $495 in damages to the apartment. $400 for cleaning a carpet in a 1 bedroom apartment is very excessive. There were photos of the toilet which had rust stains in it due to the water minerals which is not under my control, if the toilet is not being used it is expected. There was also a photo of blinds in which there is a $60.00 charge for. Again I am not saying I don't owe anything, the appliances and carpet were all white and badge in color, there is expected to be some wear and tear over the course of 4 years. I still want another price adjustment and believe about $200 is more than enough to cover the cost of cleaning the apartment based on the photos provided. In other words the photos provided and the amount in damages they are asking for does not match up. I have been trying to communicate with Tony and with corporate. I have left messages with corporate 317 -846- 4444 and can not get a reply. I have also asked Tony to send me a revised copy of what is owed to my home address and he has not done so. I would rather have a copy of what they are asking in writing as opposed to what he is saying over the phone. So far the changes in letter should include -$74.77 from $569.77, I have none of that in a letter from Darby. Thank you, [redacted]I wanted to share with you one thing. Tony was not honest with me when he explained the charges for the electric bill. Why are they now subtracting it from the bill? Initially, when I disputed the electric bill before contacting Revdex.com, Tony stated that I "left a bill behind" and that it was a " done deal" and that I would have to contact IPL. He never gave me proof of such bill, I never had a copy of it. This to me shows that this company believe that they can charge what they want and also carelessly bill residents. I have never missed a IPL payment and I over paid IPL. I have proof that a check in the amount of $99 was given to me from IPL in over payments. Because of my pregnancy I had 6 family member's come in and help me clean the apartment. I was expecting my security deposit back in addition to about $250 that I had left over in over payments to them. That $250 was never accounted for, Tony stated that I" used it up", but I'm hot sure how- I wrote all of my checks in advanced all of the time. He never explained with understanding where the extra money went. Again nothing was ever sent to me as proof. I have all of my checks from 2011-2015 through my bank, Darby has not provided me with a true statement of where the extra money went. This is also in my original complaint. [redacted]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have the collection agency calling me for both apartments The second apartment was professionally cleaned including professional carpet cleaning Part of the stains on the carpet were a direct result of the infestation of mice There was a hole in the bedroom wall where the mice were coming in I do not feel it necessary for me to pay for the damage of the mice According to Indiana law the apartment complex is to send a letter within days In the documents The Sexton company provided us the letters are greater than days I would really like both to be dropped from the collection agency Thank you for your consideration in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Tell us why here...Dear Revdex.com, In response to complaint # [redacted] Ms [redacted] did not make the necessary steps to vacate her apartmentOn page of our lease it clearly states Resident shall provide Owner not less than thirty (30) days written notice prior to the end of the Term that Resident intends to vacate the Apartment at the scheduled Expiration dateWith in the paragraph in bold and capital lettering "WRITTEN NOTICE IS GIVEN BY RESIDENT, WHICH NOTICE MUST BE GIVEN ON THE FORMS PROVIDED BY OWNERNOTICE IN ANY OTHER MANNER WILL NOT BE VALID, UNLESS SPECIFIC WRITTEN CONFIRMATION OF NOTICE IS ACKNOWLEDGED BY OWNER." Ms [redacted] signed the contract on 08/13/On April 22, a renewal letter was left on Ms ***'s door if choosing to renew her lease to please complete the attached formsHowever, if she chose not to stay in her apartment to please come to the office to fill out the required notice formPer the terms of your lease agreement, this notice must be turned in at least days prior to the expiration of your current leaseI will attach a copy of such terms of the lease in addition to the renewal letter
The complaint and pictures have been reviewed by the property manager as well as myself. Last Wednesday, Jan. 18, 2017 a revised security deposit disposition was sent to the accounting department at M&J Management (Sexton Companies).The original charge for the carpet of $476.54 has been... removed. A revised letter has been sent to Mr. [redacted] , and his current amount owed is $252.30.Thank you,Nancy F [redacted] Associate Vice PresidentThe Sexton Companies
The part ordered for the microwave was ordered and replaced Unfortunately that part did not last but a few days to a week at most.The microwave is original to the apartment, so it is more difficult to get replacement parts, therefore we have ordered a new microwave for this resident.General Electric usually delivers new appliances within 5-business days after placing the order.We sincerely apologize for any miscommunication or inconvenience this has caused.Sincerely,Beth M [redacted] Westbury Court Manager
Hello!I have attached two ledgers from Mr [redacted] separate accounts here at Westbury Court.As you can see, the first apthe resided in (#***) has a zero balance, so no money is due.The second apthe resided in (#***) has an outstanding balance due of $225, and the invoice for the cleaning is attached.If you have any further questions please feel free to contact me.Thank you,Beth M [redacted] Westbury Court Property [email protected]
Hello and Thank You for your feedbackOur records indicate and it was verified that new carpet was installed for your move inAt move out there were sections of the carpet that had removed and patchedResidents are provided a move in checklist to note any imperfections that are in the apartment
when they move inThe move in checklist is returned to the office within the first days of residency. The move in checklist did not note that there was any damages to the countertops at move inThe damage looked to be burn marks from possibly hot pans or damages due to hot oil. The ceiling was blackened and did need additional treatment and painting over and above year use due to excessive discoloration over the stove The move in inspection forms help all to be aware of the condition and ensure that charges are not charged in errorWe apologize if you were surprised by the charges related to the damage of the countertops and carpet and additional wall prep needed to repaint your apartmentOn your behalf I reviewed the file, receipt of the new carpet installation date, photos of the apartment at move out and confirmed items were not noted on the move in check list. The charges were accurate and we hope that during your original lease term and the two additional years you opted to renew were comfortable. If you have any questions please reach out to me directly. Jane A B***Associate Vice PresidentSexton Companies317-846-
Re: *** *** Account:After reviewing the above account we have made several revisionsThe pet fee charge of $ was removedThe carpet stain removal fee was $ as an estimate at the time of move outThe actual invoice from the vendor was $ The charge for the carpet
stain removal was amended to reflect the actual invoice amountThe double coat of paint was charged by the vendor due to the bright white paint that you chose to repaint the wallsThe color of white that was used could not be covered by merely one coat of paint, so the $ for a double coat of paint charge still stands as we were invoiced for the extra paint and labor. Copies of the invoices can be sent if desiredA new letter will be sent to you with the above noted revisions.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me provided they actually follow through with their plan.
Regards,
*** ***
As of 9/15/15, Mr*** was refunded $of his $refundable Security DepositThe charges for the extra coats of paint and days of rent have been removed from his ledger and are no longer due to Carlyle CourtI have confirmed that Mr*** has received his $refund checkI have had
multiple conversations with Mr*** regarding these charges, and he has agreed the carpet stain charges will remain of $If you have any further questions you may reach me at (317)843-2468, or [email protected] you, Beth M*** Carlyle Court Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]i am not satisfied with this response because Sebring Court made it sound like I told them about my air only a week before moving outAs in my earlier complaint, NOT only did my air not work, but my heat never worked right eitherThere should be work orders on file showing when I called to complain about both my heat AND airUnfortunately, they did not leave me all the work orders like they are supposed toI know of at least 2-times where I asked over the phone for them to leave to work orders so I had some for my reference as wellMy air was not working well before the last week of my stay and he long holiday weekendWhen I called about my leaking air conditioner due to the tile falling, the supervisor told me he would have his crew in tomorrow to fix my airThey never came, that was on a ThursdayFriday comes, they never cameSince they aren't there on weekends, I called the following weekI was told due to the weather they couldn't get the correct freon levelThat whole week went past, again, nobody cameThey knew well before a week my air wasn't workingIt was almost months my air wasn't working and months (my entire stay) the unit wasn't working right at all causing me to spend extra money on my IPL bills that was unnecessaryI could have been saving money on my bills IF my unit was working correctlyHowever in the winter they told me my unit was fineAfter my air wasn't working properly in the spring, they found out there was indeed a problem! I understand it takes time to order parts, but not the rest of my stay thereEspecially when the matenance supervisor told me they would be there to fix it because my parts were in and never cameAs far as the mold, I have pictures of the mold in the unit and bathroom
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Mr*** called our corporate office and was inadvertently transferred to the wrong person while I was on vacation. Upon returning from my vacation, I did speak with the resident. We have no Incident Report on file for the robbery that the resident is referring to. We have
requested a copy of the Police Report but I have yet to receive it. We certainly do not take this sort of complaint lightly and this is definitely not an often occurrence on any of our communities. I advised the resident that if indeed he did want to break his lease that he would only be responsible for paying rent for July as his lease expires July 31, 2017. I also advised him that he could move at any time but that he would be responsible for the July rent whether he stayed in the unit or not. I am not sure where the amount of $3,that he mentioned came from. We will issue a gift card in the amount of $at the residents request.Paula C***Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that Darby Court and Sexton described the "written notice" given on forms on the contractI should reviewed the contract carefully before signing on itI have fault not reviewing the contract carefully. However I think Darby Court also has half responsibility on this issueWhen I sent out email to Darby Court saying that my roommate and I are not continue our lease by the time it expires, there is no responseWhen we visit the leasing office, they didn't mention anything about the formI think they have duty to reminds me of the form. Besides, I was also charged $"Garage Fee" and $"Utility Admin Fee", which I don't think I should be charged forGarage Fee and Utility Admin Fee are not defined in contractI signed a separate contract for Garage in October and it says the lease for garage terminates by the end of July. I would love to pay the rent and month to month fee, however I do wish Sexon could waive the garage fee and admin fee.
Regards,
*** ***
The management of the Gardens of Canal Court have been in contact with Mr*** on numerous occasions to communicate with him and to discuss his concerns. The Owner did at one point send a letter with an offer to allow Mr*** the option to break his lease (due to his numerous complaints and the fact that Mr*** does not seem happy residing at the Gardens of Canal Court). Mr*** chooses to reside in his apartment.The most recent communication to Mr*** was that the intercom system does indeed work and does allow him to let guests/visitors in the building. It does not allow him to communicate back and forth through the intercom. The intended use of the intercom is to allow access to the building, not to communicate back and forth. We have enlisted the help of several vendors only to tell us that it is nearly impossible to troubleshoot this problem not to mention very costly. Mr*** is the only resident on property with this complaint. This is a gated community and guests/visitors have to notify the resident they are visiting in advance by phone or text to be allowed through the entrance gate(s). Once the visitor gets through the gate the resident obviously knows their guest is on the way and waits for them to use the intercom buzzer once they arrive at their apartment address. Once they arrive they wait to be buzzed in. The a/c unit is scheduled to be replaced and then tested once the weather allows. The temperature outside has not consistently been warm enough for a vendor to even put this job on their schedule. Mr*** has been assured on numerous occasions that it is scheduled.The offer is still available to terminate his lease if Mr*** does not find our response to his concerns acceptable. It is our goal to provide an enjoyable home for all of our residents and we do our best at attempting a resolution to their concerns. Respectfully, Paula C***AVP of Property ManagementThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI still want to know what occurred in January of regarding the handling of the credit on our account and the money orders. I still feel that there was initial wrong doing that occurred and this is being swept under the rugI highly doubt that we are the only ones that fell victim to improper handling of deposit money and I want to make sure this is investigated and the perpetrator is foundAlso, the credit noted on our account in the list of charges was $According to my calculations there is a $discrepancy in this number, the credit should have been $Therefore, I do feel that we are owed an additional $Thank you for working with us to resolve some of these charges.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) Air-conditioning unit doesn't work. 2) The intercom system doesn't work. I was promised resolution to these problems when I reported them to the Revdex.com on 01/20/2016, so I reported them as resolved. Since then, I was told by the onsite manager that the intercom system wouldn't be repaired (intercoms are advertised as an amenity on their website even though they don't work). With respect to the AC system, I was previously told that it would be repaired once the temperature outside reached 65 degrees. I'm now told the nothing will be done until the "AC season" which The Sexton Properties have arbitrarily defined as beginning May 1st even though the temperature in my apartment is 77 degree at midnight with the windows open. The owner's response to my initial complaint was to send me a letter stating that if I didn't like it here I could leave. Regards,
[redacted]
To whom it may concern:This Resident vacated the apartment on May 31st before the work could be completed. We had the work scheduled for Tuesday May 31st due to the holiday. Maintenance did find an issue with the duct work that was causing the problems. This is on the schedule to...
be repaired this week and before the next new resident moves in. The gutters are scheduled to be cleaned by the end of this week (June 10th). We have them cleaned annually in the fall and on an as needed basis in between. The ceiling tile will be replaced once the duct work is repaired. There were no signs of mold in the unit. The Property Manager did speak with the resident prior to vacating. We attempted to resolve the matter prior to her vacating but with only being given 7 days and a long Holiday weekend, Tuesday the 31st was the soonest repairs could be scheduled. We do not compensate residents for high electric bills. We make every attempt to resolve the issue.Thank you.Paula C[redacted]Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am sorry I did not get a chance to respond in time due to the fact that I went into labor October 7th and was released from the hospital October 15. I delivered on October 10, 2015. I agree with the electric bill and service fee being subtracted ($74.77), as this was one of the things I wanted adjusted from my original complaint. I however feel as though $495 in damages is excessive. The original copy of charges stated that $400 was to replace the carpet and when I talked to Tony from Darby he stated $400 was for a cleaning and not replacement. The photos he has attached does not show $495 in damages to the apartment. $400 for cleaning a carpet in a 1 bedroom apartment is very excessive. There were photos of the toilet which had rust stains in it due to the water minerals which is not under my control, if the toilet is not being used it is expected. There was also a photo of blinds in which there is a $60.00 charge for. Again I am not saying I don't owe anything, the appliances and carpet were all white and badge in color, there is expected to be some wear and tear over the course of 4 years. I still want another price adjustment and believe about $200 is more than enough to cover the cost of cleaning the apartment based on the photos provided. In other words the photos provided and the amount in damages they are asking for does not match up. I have been trying to communicate with Tony and with corporate. I have left messages with corporate 317 -846- 4444 and can not get a reply. I have also asked Tony to send me a revised copy of what is owed to my home address and he has not done so. I would rather have a copy of what they are asking in writing as opposed to what he is saying over the phone. So far the changes in letter should include -$74.77 from $569.77, I have none of that in a letter from Darby. Thank you, [redacted]I wanted to share with you one thing. Tony was not honest with me when he explained the charges for the electric bill. Why are they now subtracting it from the bill? Initially, when I disputed the electric bill before contacting Revdex.com, Tony stated that I "left a bill behind" and that it was a " done deal" and that I would have to contact IPL. He never gave me proof of such bill, I never had a copy of it. This to me shows that this company believe that they can charge what they want and also carelessly bill residents. I have never missed a IPL payment and I over paid IPL. I have proof that a check in the amount of $99 was given to me from IPL in over payments. Because of my pregnancy I had 6 family member's come in and help me clean the apartment. I was expecting my security deposit back in addition to about $250 that I had left over in over payments to them. That $250 was never accounted for, Tony stated that I" used it up", but I'm hot sure how- I wrote all of my checks in advanced all of the time. He never explained with understanding where the extra money went. Again nothing was ever sent to me as proof. I have all of my checks from 2011-2015 through my bank, Darby has not provided me with a true statement of where the extra money went. This is also in my original complaint. [redacted]
Regards,
[redacted]